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Hilton Garden Inn Houston Energy Corridor


Hotel class 3.0 of 5
12245 Katy Freeway, Houston, TX 77079
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Reviews you can trust

92% Recommend
4.5 of 5 stars 13 reviews
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5 of 5 stars
Tcrowder   1 contribution
Houston
Nov 17, 2009 | Trip type: Couples New

This was a very Clean hotel. The bed was the most impressive, as it was a very comfortable mattress. Unlike most other hotels. We stayed in a suite and it was just me and the husband but I could see us bring the kids and staying in this suite. The staff was friendly. more

Great Hotel
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5 of 5 stars
ConnecticutMrsE   14 contributions
Connecticut
Oct 30, 2009 | Trip type: Couples

We flew into Houston for a 100th Birthday celebration, This hotel was closest to my friends home. After reading the reviews posted on this site, I booked a room. I agree with all the other postings ... it was quiet, clean, staff was friendly and the breakfast menu was very good. We would definitely encourage anyone to book a room... more

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5 of 5 stars
quinvg   1 contribution
Atlanta
Oct 23, 2009 | Trip type: Business

It's rare that one hotel stands out ... but the Hilton Garden Inn Houston Energy Corridor really does, every time. Hotels are a necessary part of my life, have been for decades. I and my colleagues have now stayed at this hotel a dozen or so times, and the experience just never fades. Imagine phoning the front desk on a... more

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4 of 5 stars
Bigmike54   2 contributions
Berks
Sep 28, 2009 | Trip type: Business, Solo travel

Stayed in a larger suite room (worth the extra) and found it very comfortable. The Pool was good and the Gym had some great newish equipment. Cooked Breakfasts were not free but good value. No free drinks in the evening but there is a small bar and a happy hour. Staff were friendly and helpful. Location is just behind Texas... more

Management response from
Marcia Burt, Director of Sales

Dear Bigmike54, Thank you so much for your review! We appreciate your time and candid feedback on your recent stay in our hotel and we look forward to having you back again as our guest! Marcia Burt Director of Sales

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5 of 5 stars
Spinner22   1 contribution
Dallas,TX
Aug 18, 2009 | Trip type: Business, Solo travel

This hotel will be my hotel of choice for any trips to Houston in the future! From the friendly "hello" and explanation of the hotel's services and features by Boris at check-in, to the shuttle ride with Elizabeth, to the dinner served by Laura in the hotel's restaurant, my stay can only be described as a series of "wows". The... more

Management response from
Marcia Burt, Director of Sales

Dear Spinner22, Our staff was so pleased to read your comments! We know you have many hotels to choose from in West Houston, and we are thrilled that you chose us! Thank you for taking the time to complete a review on our hotel, and we hope to see you soon! Marcia M. Burt Director of Sales

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5 of 5 stars
emmacarter13   1 contribution
houston
Jul 10, 2009 | Trip type: Couples

The people who work here are absolutely wonderful--front desk, dining room, housekeeping, maintenance, back office, general manager. Very clean and well appointed common areas, rooms quiet. We stayed 8 weeks in an accessable room that was very comfortable. However, the entire staff made the long stay very nice. more

Management response from
Marcia Burt, Director of Sales

Dear emmacarter13, thank you so much for your comments! After staying 8 weeks with us, we're going to miss seeing your smiling face every day! I'll share your review with all of our staff members, and please do stop by for breakfast some time to say "hello!" thank you again, Marcia M. Burt Director of Sales

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5 of 5 stars
BlackRaider   1 contribution
Dallas, TX
Jul 6, 2009 | Trip type: Business, Solo travel

I was impressed with HGI Energy Corridor. The facility was top notch and the staff was excellent. My stay was short, only one night. I arrived at @8:00 p.m. and checked out @ 8:00 a.m. All of the staff was excellent, specifically the night desk attendant (LaLa), the wait staff at breakfast and the morning desk attendants. I stay at... more

Management response from
Marcia Burt, Director of Sales

Dear blackraider: Our staff was so pleased to read your comments! We know you have many hotels to choose from in West Houston, and we are thrilled that you'll be choosing us on your next visit. Thank you for taking the time to complete a review on our hotel, and we eagerly await your return! Marcia M. Burt Director of...

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3 of 5 stars
roadwarrior1964   1 contribution
Chicago
Jul 5, 2009 | Trip type: Business, Solo travel

Property claims to cater to business travellers but has no in-room safe...??? Staff also seem to be clueless regarding basic aspects of the property and surrounding area. more

Management response from
Marcia Burt, Director of Sales

Dear roadwarrior1964, thank you for submitting a review on our hotel. Your comments are very important to us and help us to constantly improve upon our service. I sent an email directly to you so that I can learn more about the issue you experienced, and I hope that you'll choose to stay with us again on a future trip...

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5 of 5 stars
etelita   1 contribution
Seattle
Jun 30, 2009 | Trip type: Business

I have been travelling on business for more than ten years and this has been one of the most memorable experiences I have had. The staff really know how to make you feel like you are a "guest" in their hotel. In particular, Boris and Rita are the consummate professionals. Their people skills and customer service skills exceeded my expectations.... more

Management response from
Marcia Burt, Director of Sales

Dear etelita, thank you for completing a survey on our hotel - I was delighted to read your comments! We appreciate your feedback and I will make sure that the staff members, especially those members that you specifically named, will see your review. One note - I agree with you on the make-up mirror, because I specifically look for them...

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5 of 5 stars
jce2008   3 contributions
united states
Apr 28, 2009 | Trip type: Business

My husband and I stayed at this beautiful property for a week, combining a business trip with leisure. Toward the end of our stay, our adult children joined us, booking a couple rooms for a few nights. When they arrived, they said, "WOW, this is a very pleasant surprise!" That comment fairly well sums up our entire experience. First, I... more

Management response from
Marcia Burt, Director of Sales

Dear jce2008, Our staff was so pleased to read your comments! Conrad Hilton's philosophy was this: "It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality." To know that our actions have made a difference in the manner that you described is what we strive for every day. Thank you...

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Hilton Garden Inn Houston Energy Corridor Also Known As

  • Hilton Garden Inn Houston
Address: 12245 Katy Freeway, Houston, TX 77079
Houston Hotels Hilton Garden Inn Houston Energy Corridor
4.5/5.0
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