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Hilton Garden Inn Houston Energy Corridor

#60 of 470 Hotels in Houston
Certificate of Excellence
GreenLeadersPlatinum level
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12245 Katy Freeway, Houston, TX 77079
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Hilton Garden Inn Houston Energy Corridor
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Hilton Garden Inn Houston Energy Corridor
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301 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was an excellent hotel and I have stayed in many. The staff was so friendly and helpful. A very quiet hotel. Easy to find and get to from any direction. We will be back next year for our conference stay.

Review collected in partnership with Hilton Garden Inn

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Puerto Rico
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A Hilton Garden Inn, is a Hilton Garden Inn; and I have stayed at several. Clean, good but standard food fare... but this one has exceptonal SERVICE. I had problems with my bank and the Front Desk went out of thier way to accomodate and contact my bank to resolve the issues. The morning breakfast staff were super kind, service... More 

Was this review helpful? Yes
Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear JMercedReyes, We are delighted to hear that the exceptional service you received at our property left such a lasting impression. We do our best to make sure your visit is stellar and we are all so pleased you shared your comments with us. We hope you'll be back to see us again soon. Casandra Kokoska Guest Services Manager More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

I have been to various hotels in the past few years. This one had the best customer service of all that I have visited. From the time I walked in the door until I checked out. Everyone always had a smile, the service was great, the food was good. Overall great place to stay. On my next visit, I will... More 

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Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear John W, Thank you very much for your kind words about our excellent team of individuals as well as our great food. We do our best to make sure employees and guests alike all have a great time while here and your comments prove that. We are so pleased you had such a great stay and can't wait to... More 

Sunderland, United Kingdom
5 of 5 stars Reviewed 3 weeks ago

You won't find any palm trees or lakes in the lobby of this hotel but you will find everything else that you need for a very reasonable price. The hotel is a little out of the way but if you have a car then that's no problem as there are many places a short drive away. The room is as... More 

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Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear transatlanticman, What a great way for us to start our day! Thank you so much for taking the time to share your awesome comments with us. We appreciate your mention of our lovely rooms, friendly and helpful staff, great internet, and restaurant. We do our best to provide you with a memorable experience and we are delighted to see... More 

Calgary, Canada
Level Contributor
397 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here again a couple of weeks ago ..... Checkin - very good and efficient room - good as always bed - great beds, remember to adjust the softness LHS near headboard, seen some reviewers who clearly don't know you can adjust them Gym - good machines with headphones provided breakfast - omelettes fresh and tasty Good stay all in... More 

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Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear Rob, We are all delighted that you had such a good stay. We value your thoughts and are very glad you took the time to share such detail with us in regards to our efficient check in, great beds, gym, and tasty omelets. We hope you'll come back soon so we can provide you with another great stay. Casandra... More 

Los Angeles, California
Level Contributor
121 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A little tough to find the driveway to turn in because the sign is small and not right at the driveway. Because it is on a one way highway feeder you will need to go around the block if you miss it like I did. The hotel is decent. Exactly like other HGIs I've stayed at. Staff here were extremely... More 

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Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear Daymeeyan, Thank you for taking the time to share your thoughts with us. Thank you for your comments on our extremely nice staff, the pool and gym, and in room amenities. We hope you'll come back and see us soon. Casandra Kokoska Guest Services Manager More 

Columbia, Maryland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I think my only complaint would be that the sign is not big enough when you enter. There is so much stuff right there. I would have gotten lost if I did not have a GPS. The Hilton sign needs to be taller or stand out more. Other than that, my hotel stay was great.

Review collected in partnership with Hilton Garden Inn

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Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear marcnmeka, We appreciate you taking the time to share your comments. We will certainly make our ownership aware of your excellent suggestion in regards to our signage. We're very glad you enjoyed your visit and hope to see you again soon. Casandra Kokoska Guest Services Manager More 

Lewisville, United States
1 review
4 of 5 stars Reviewed June 22, 2015

Very nice accommodations. Good amenities. Lobby is set up well for meetings and very comfortable. Close to restaurants. The staff is exceptional. They are friendly, professional and every single one I came in contact with went above and beyond.

Review collected in partnership with Hilton Garden Inn

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Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear Anita, What a lovely review! Thank you so much for sharing your visit with us. We do our best to make sure your stay with us is stellar and I am so very pleased to see your wonderful comments about our hotel rooms, meeting space, location, and the exceptional team. You have certainly made our day and we hope... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 21, 2015 via mobile

Very regular hotel. Staff was friendly and rooms where clean. Food was a bit pricey, but not more than usual for a hotel. They have a small fitness room and a pool which looked to both be in good condition. Over not bad.

Was this review helpful? Yes
Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear Keicko 911, Thank you for sharing your review with us and for taking the time to mention our friendly staff and clean rooms. We hope you'll be back soon so we can be sure to provide you with an exceptional stay. Casandra Kokoska Guest Services Manager More 

Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 17, 2015

Stayed there early June. Expensive even with a corporate rate for what it is. A little tired and in need of a lick of paint. Breakfast not included and at $14 plus tip etc. a real rip off. Drinks expensive too. Plus side is the staff are friendly Had a problem getting into my room the last night which took... More 

Was this review helpful? Yes
Casandra K, Front Office Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review

Dear Alan S, Please accept our sincere apologies for the issue you had that took so long to resolve. It was never our intention to make you wait so long or for our staff to appear amused by the situation. We have conducted training with our staff to make sure that every team member is instructed on how to resolve... More 

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