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All 458 Houston hotels

Candlewood Suites Houston West

2.0 of 5 Hotel   |   11280 Westheimer Road, Houston, TX 77077
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Ranked #289 of 458 Hotels in Houston
A recent review
5 of 5 stars Reviewed January 23, 2015
InandOut21 Fort Polk, Louisiana
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14 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Polk, Louisiana
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2015

The hotel is located in a quiet and safe area but close to the freeways, markets, restaurants. Customer service was very friendly and helpful but the procedure of check-in was slow. The room has a small kitchen with dishes, cups, bowls, and utensils. The bathroom is clean and roomy. The hotel offers free Wi-fi. The bed is very comfortable. I... More 

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Senior Contributor
36 reviews 36 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 27, 2014

I chose this hotel because of it's location and the full-kitchen. This was my first stay at this particular Candlewood Suites. It appears to be "dated". However, my room was clean and the staff was friendly. The A/C seemed to have issues with keeping my room cool. Houston is a hot/humid city, so I was a bit disappointed that my... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear LadyTraveler40, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with our location, amenities and staff, it is disappointing to know we... More 

San Jose, California
1 review
1 of 5 stars Reviewed April 2, 2014

First I have to admit it was my fault for forgetting my Ipad at the hotel. I got home, realized that and immediately locked it through internet. Called the hotel 4 times to ask if they could find it somewhere in the room, laundry room, lost and found office or anywhere that if someone forgets their belongings, the hotel can... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear Chau L, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private... More 

Seattle, WA
Top Contributor
100 reviews 100 reviews
35 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed April 17, 2013

I booked this hotel due to its name ("Candlewood Suites" are a good brand generally, for what I am looking for in a hotel), its location closes to where my meetings were the next day, and the price (moderate, not super cheap nor super expensive). The hotel itseslf is not too bad, although there are definitely things that need to... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear WindWolfess, Thank you for taking the time to post a review of our property. Please allow us to apologize for the overall issues you had during your stay. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, we have sent you an email... More 

Tulsa, Oklahoma
Top Contributor
60 reviews 60 reviews
38 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed November 11, 2012

Candlewood Suites nice! Weekend visit in Houston for no particular reason. Booked Priority Club Point Break booking and received a nice two bed room with a view of Westheimer Road. Late arrival and the staff greeted me by name after confirming an existing reservation. Acknowledged Priority Club status with bottled water and a bag of cookies and a thank you.... More 

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San Antonio, Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 8, 2012

THis was located close to freeeways and good eating places. I didnt have any problems other than when we turned the heater on it smelled like it was burning and set off the smoke detector. I assume it hadnt been turned on in a while. CHeck in was easy and staff we encountered was nice and polite. NO other issues

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Bath, United Kingdom
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 13, 2012

It's okay for a couple of nights. Places to eat close by. There's a sort of shop (locked) that sells stuff - never went in to look Easy parking Not too difficult to find. Handy for escaping west. Easy for the beltway and routs to airport.

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Alexandria, Louisiana
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 28, 2012

This was my first stay at this Candlewood. For the most part, the hotel has a convenient location -- easy access. My problem was that I felt like I was walking into a college dorm. There seemed to be college age kids everywhere. The staff seemed to keep the place clean, but the laundry room was like a sauna. The... More 

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 29, 2012

Upon arriving at hotel for hubby's business trip (my 1 yr.old and i came along), we were greeted by friendly front desk personnel by the name of Wen. Were shocked to see how small the efficiency room was that the hubby's company reserved for us. Talked to Wen (and remind you, it was a Sunday) and he contacted the hotel's... More 

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Austin, Texas
16 reviews 16 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 1, 2012

The title really says it all. It's more of an extended stay kind of place in a slighty dodgy neighborhood. If you want a place with a full sized fridge -- then here you go. My other choices were sold out -- next time I won't stay here.

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Additional Information about Candlewood Suites Houston West

Address: 11280 Westheimer Road, Houston, TX 77077
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Houston West 2*
Number of rooms: 81
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