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Candlewood Suites Houston West

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11280 Westheimer Road, Houston, TX 77077
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Candlewood Suites Houston West
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16 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 22, 2015

The hotel is old school rooms with big old fridges and air conditioners, very noisy with either running which in Houston is likely most of the year. Room also "smelt funny" which might have been just my room but hard to tell. Wireless/Internet speeds where pretty good I didn't have any problems used for my work or play. There is... More 

Helpful?
Thank Graham_Nicholson
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear Graham_Nicholson, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us achieve our mission to provide the perfect guest experience. Thank you for noting our good WiFi connection and friendly staff. However, it is with utter regret to know that you are not thoroughly... More 

Houston, Texas
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed September 30, 2015

We have been staying in this Hotel for many times. This Hotel is improving as the years go by. PROS: The staffs are friendlier. Plenty of parking space Location is great. Since this is Westheimer, all restaurants and malls are close by. Rooms are decently sized and clean Microwave, cooking range, Iron box/board and Fridges are provided They have a... More 

Helpful?
Thank mahendran_sella
Columbus, Georgia
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 23, 2015

The hotel is located in a quiet and safe area but close to the freeways, markets, restaurants. Customer service was very friendly and helpful but the procedure of check-in was slow. The room has a small kitchen with dishes, cups, bowls, and utensils. The bathroom is clean and roomy. The hotel offers free Wi-fi. The bed is very comfortable. I... More 

Helpful?
Thank InandOut21
Minneapolis
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 27, 2014

I chose this hotel because of it's location and the full-kitchen. This was my first stay at this particular Candlewood Suites. It appears to be "dated". However, my room was clean and the staff was friendly. The A/C seemed to have issues with keeping my room cool. Houston is a hot/humid city, so I was a bit disappointed that my... More 

Helpful?
Thank LadyTraveler40
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear LadyTraveler40, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with our location, amenities and staff, it is disappointing to know we... More 

San Jose, California
1 review
1 of 5 stars Reviewed April 2, 2014

First I have to admit it was my fault for forgetting my Ipad at the hotel. I got home, realized that and immediately locked it through internet. Called the hotel 4 times to ask if they could find it somewhere in the room, laundry room, lost and found office or anywhere that if someone forgets their belongings, the hotel can... More 

Helpful?
Thank Chau L
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear Chau L, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private... More 

Seattle, WA
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed April 17, 2013

I booked this hotel due to its name ("Candlewood Suites" are a good brand generally, for what I am looking for in a hotel), its location closes to where my meetings were the next day, and the price (moderate, not super cheap nor super expensive). The hotel itseslf is not too bad, although there are definitely things that need to... More 

Helpful?
2 Thank WindWolfess
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear WindWolfess, Thank you for taking the time to post a review of our property. Please allow us to apologize for the overall issues you had during your stay. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, we have sent you an email... More 

Tulsa, Oklahoma
Level Contributor
106 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed November 11, 2012

Candlewood Suites nice! Weekend visit in Houston for no particular reason. Booked Priority Club Point Break booking and received a nice two bed room with a view of Westheimer Road. Late arrival and the staff greeted me by name after confirming an existing reservation. Acknowledged Priority Club status with bottled water and a bag of cookies and a thank you.... More 

Helpful?
Thank view-with-a-room
San Antonio, Texas
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 8, 2012

THis was located close to freeeways and good eating places. I didnt have any problems other than when we turned the heater on it smelled like it was burning and set off the smoke detector. I assume it hadnt been turned on in a while. CHeck in was easy and staff we encountered was nice and polite. NO other issues

Helpful?
Thank HazelnutTX72
Bath, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 13, 2012

It's okay for a couple of nights. Places to eat close by. There's a sort of shop (locked) that sells stuff - never went in to look Easy parking Not too difficult to find. Handy for escaping west. Easy for the beltway and routs to airport.

Helpful?
Thank cirrusminor
Alexandria, Louisiana
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 28, 2012

This was my first stay at this Candlewood. For the most part, the hotel has a convenient location -- easy access. My problem was that I felt like I was walking into a college dorm. There seemed to be college age kids everywhere. The staff seemed to keep the place clean, but the laundry room was like a sauna. The... More 

Helpful?
Thank jcp001
Questions? Get answers from hotel staff and past guests. Ask a question

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