We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites Houston West

Hotel website
Hotel deals
11280 Westheimer Road, Houston, TX 77077
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Candlewood Suites Houston West
View Map
Add Photo Write a Review

14 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1
    4
    5
    3
    1
See reviews for
1
1
2
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
  • All months
    (14)
  • Mar-May only
    (3)
  • Jun-Aug only
    (3)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (2)
All months
Columbus, Georgia
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 23, 2015

The hotel is located in a quiet and safe area but close to the freeways, markets, restaurants. Customer service was very friendly and helpful but the procedure of check-in was slow. The room has a small kitchen with dishes, cups, bowls, and utensils. The bathroom is clean and roomy. The hotel offers free Wi-fi. The bed is very comfortable. I... More 

Was this review helpful? Yes
Minneapolis
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 27, 2014

I chose this hotel because of it's location and the full-kitchen. This was my first stay at this particular Candlewood Suites. It appears to be "dated". However, my room was clean and the staff was friendly. The A/C seemed to have issues with keeping my room cool. Houston is a hot/humid city, so I was a bit disappointed that my... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear LadyTraveler40, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with our location, amenities and staff, it is disappointing to know we... More 

San Jose, California
1 review
1 of 5 stars Reviewed April 2, 2014

First I have to admit it was my fault for forgetting my Ipad at the hotel. I got home, realized that and immediately locked it through internet. Called the hotel 4 times to ask if they could find it somewhere in the room, laundry room, lost and found office or anywhere that if someone forgets their belongings, the hotel can... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear Chau L, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private... More 

Seattle, WA
Level Contributor
111 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed April 17, 2013

I booked this hotel due to its name ("Candlewood Suites" are a good brand generally, for what I am looking for in a hotel), its location closes to where my meetings were the next day, and the price (moderate, not super cheap nor super expensive). The hotel itseslf is not too bad, although there are definitely things that need to... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear WindWolfess, Thank you for taking the time to post a review of our property. Please allow us to apologize for the overall issues you had during your stay. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, we have sent you an email... More 

Tulsa, Oklahoma
Level Contributor
88 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed November 11, 2012

Candlewood Suites nice! Weekend visit in Houston for no particular reason. Booked Priority Club Point Break booking and received a nice two bed room with a view of Westheimer Road. Late arrival and the staff greeted me by name after confirming an existing reservation. Acknowledged Priority Club status with bottled water and a bag of cookies and a thank you.... More 

Was this review helpful? Yes
San Antonio, Texas
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 8, 2012

THis was located close to freeeways and good eating places. I didnt have any problems other than when we turned the heater on it smelled like it was burning and set off the smoke detector. I assume it hadnt been turned on in a while. CHeck in was easy and staff we encountered was nice and polite. NO other issues

Was this review helpful? Yes
Bath, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 13, 2012

It's okay for a couple of nights. Places to eat close by. There's a sort of shop (locked) that sells stuff - never went in to look Easy parking Not too difficult to find. Handy for escaping west. Easy for the beltway and routs to airport.

Was this review helpful? Yes
Alexandria, Louisiana
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 28, 2012

This was my first stay at this Candlewood. For the most part, the hotel has a convenient location -- easy access. My problem was that I felt like I was walking into a college dorm. There seemed to be college age kids everywhere. The staff seemed to keep the place clean, but the laundry room was like a sauna. The... More 

Was this review helpful? Yes
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 29, 2012

Upon arriving at hotel for hubby's business trip (my 1 yr.old and i came along), we were greeted by friendly front desk personnel by the name of Wen. Were shocked to see how small the efficiency room was that the hubby's company reserved for us. Talked to Wen (and remind you, it was a Sunday) and he contacted the hotel's... More 

Was this review helpful? Yes
Austin, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 1, 2012

The title really says it all. It's more of an extended stay kind of place in a slighty dodgy neighborhood. If you want a place with a full sized fridge -- then here you go. My other choices were sold out -- next time I won't stay here.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Pool/beach area (3)
Viewed
Room/suite (5)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (60)
Viewed
Pool/beach area (2)
Viewed
Room/suite (18)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (4)
Viewed
Other (32)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Houston hotels
Westchase
Candlewood Suites Houston Westchase
Comfort Suites Westchase
#208 of 473 in Houston
4.0 of 5 stars 45 reviews
Show Prices
Show Prices
Show Prices
Westchase
BEST WESTERN PLUS Westchase Mini-Suites
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay