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DoubleTree by Hilton Houston - Greenway Plaza

4.0 of 5 6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)
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DoubleTree by Hilton Houston - Greenway Plaza
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DoubleTree by Hilton Houston - Greenway Plaza
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409 reviews from our community

Traveler rating
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    82
    41
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Houston - Greenway Plaza
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Houston, United States
1 review
1 of 5 stars Reviewed June 13, 2014

Arrived after a hard day at the airports and they have several people cutting floor tile with circular saws in the lobby right beside the check in desk. Could not hear the poor guy behind the desk. This is non-stop. Reasonable food service did not exist. All of this could have been avoided with a little effort (temporary wall, move... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. I am sorry the hotel renovations had a negative affect on your stay. I hope you have a chance to come back in a few weeks to see the finished product. Sincerely, Mark Yakoubek Director of Rooms More

houston, United States
1 review
4 of 5 stars Reviewed June 12, 2014

Overall very good experience. The remodeling was distracting but doable. The entrance to the hotel was confusing with parking area. Would like to have more amenities in the hotel. Really wanted to do spa day. And was limited on dining choices. There was alot of construction and remodeling done. Our stay was comfortable and hospitable. Will return once everything is... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

We appreciate your feedback from your recent stay at the Doubletree Greenway Plaza in Houston. As our multi-million dollar renovation wraps up in the next few weeks, I hope you have a chance to come back and enjoy the finished product. Mark Yakoubek Director of Rooms More

Houston
1 review
3 of 5 stars Reviewed June 10, 2014

We stayed here because our high school reunion was close by and was told over the phone that the shuttle service could take us there. We booked online and had upgraded to a corner room and it was supposed to have a plush mattress, but when we got to the room it had a old spring mattress instead. When it... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

My apologies for the issues you experienced with your room and our shuttle service. We use this feedback and share it with our staff to make the hotel a better place to stay. I hope to see you back soon. Sincerely, Mark Yakoubek Director of Rooms More

Houston, United States
1 review
5 of 5 stars Reviewed June 9, 2014

My husband and I were in town for a wedding and stayed on the 15th floor. The room was clean, quiet, spacious and comfortable. Staff were always polite and friendly. Only downside is the fact renovations are in progress at this this time of our stay (June 2014). Aesthetics are compromised, limited restaurants open, and at one time an escalator... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for sharing your comments with us about your recent stay in Houston. My team will appreciate the honest feedback and work to make improvements. I hope you have a chance to stay with us again soon. Sincerely, Mark Yakoubek Director of Rooms More

New Orleans, Louisiana
Top Contributor
67 reviews 67 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 4, 2014

I have stayed at this hotel previously, because my company's Houston office is in Greenway Plaza. In the past, I have been disappointed in hotel (was not a hilton product previously), because it was in need of renovation. Fortunately, that renovation is in process. The room I stayed in was renovated and was nice. While the work is in progress... More

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

We appreciate your feedback. Now that the guest room renovation is complete, our focus is on wrapping up the public area work. I hope you are back soon to see the finished product. Mark Yakoubek Rooms Director More

Greenville, South Carolina
Top Contributor
339 reviews 339 reviews
52 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed June 1, 2014

Rooms are awesome, staff is friendly but it is connected to Joel Osteens church and it complicates the parking and the routing during critical evening tmes. The hotel is under renovation so it is difficult to judge their Public rooms. The bar has a very small, limited wine list but the bartenders are first rate......Its a conundrum.

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your feedback. I hope you have a chance to come back and stay with us soon when renovations are complete. The finished product will be fabulous. Mark Yakoubek Rooms Director More

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 30, 2014 via mobile

I stayed here Memorial Day and was pretty disappointed. There was a lot of construction around the building due to renovations which had their restaurant closed. Also the valet was very slow. I drive a stick shift and half the men working valet couldn't drive a stick. Once they made me park my own car and hand them the keys... More

Was this review helpful? Yes 1
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you Monica - we appreciate the honest feedback. I am sorry that our on-going renovations and inexperienced valet staff negatively impacted your stay. As renovations wrap up (and I train my valet how to drive a stick) - I hope you will consider staying with us again. Sincerely, Mark Yakoubek Rooms Director More

Victoria, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 29, 2014

We recently stayed at this hotel which is in the midst of a major renovation. Our room was new and fresh as was the hotel room itself. They gave us a room overlooking Highway 59 but no noise inside the room. Starbucks inside which is nice. Like other Hilton experiences, great check in service and warm chocolate chip cookie upon... More

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

We are glad to hear you enjoyed your stay with us. We look forward to your return. Sincerely, Mark Yakoubek Rooms Director More

Houston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 27, 2014

Every part of the bathroom was is bad shape...dirty toilet, dirty shower plus it didn't drain, and the towel were stained. I felt like I was staying in a roadside motel. This was one of the worst Hilton properties I've stayed in.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

I am sorry for the issues you had with our Housekeeping department. We take these comments very seriously and will work with our staff to improve. Thank you for your feedback. Mark Yakoubek Director of Rooms More

san francisco, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2014

The doubletree by hilton is has outstanding service! They recently finished renovating so everything is new and clean. I had my rehearsal dinner there on the 20th floor and everything went perfectly. The view is amazing and the location is central to everything in Houston. Great hotel to stay and to have events.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Great to hear you appreciate the Great Service! See you back soon. Mark Yakoubek Director of Rooms More

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Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Address: 6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
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Also Known As:
Renaissance Houston
Houston Renaissance

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