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DoubleTree by Hilton Houston - Greenway Plaza

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6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)
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DoubleTree by Hilton Houston - Greenway Plaza
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DoubleTree by Hilton Houston - Greenway Plaza
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505 Reviews from our TripAdvisor Community

Traveler rating
    203
    138
    97
    48
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Federal Way, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is as nice of a business hotel setting as one could ask for. From the time we walked through the door until the time we left, it was the smoothest hotel experience ever. Excellent accommodations and service.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you George! The team here at the Doubletree Greenway Plaza will be delighted to know you had a great stay with us. We hope to see you back soon. Mark Yakoubek Rooms Director More 

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had my wedding here. Edna is the go-to girl when coordinating any event here. She is the best! I had many guests in from out of town and they were extremely please with the location, cleanliness, and kindness of the hotel and the staff.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Great to hear that your stay (and wedding) went well. We are lucky to have Edna on our team and I will ensure she sees your feedback. Congratulations and we hope to see you back every year on your anniversary. Mark Yakoubek Rooms Director More 

Jonesboro, Georgia
Top Contributor
131 reviews 131 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife, family and friends stayed here for a few nights for a weekend. The hotel itself was quite pretty decent. The breakfast area, Sprigs, was okay but the buffet was nearly $20/per person. The hotel has poor communication among its staff. I ordered the Celebration Package for my wife and me, and when our food came we were asked... More 

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you James, we appreciate your feedback. I apologize for the issues you endured during your visit. That is certainly not typical of how our staff takes care of our guests and I am sorry it negatively affected your stay. Please know that we will use your feedback to make improvements in our operation. We are committed to exceeding your... More 

Shreveport, Louisiana
Top Contributor
142 reviews 142 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent service, friendly and courteous staff. This is a great location if you have business in and around the Greenway plaza area. The underground network of walkways is great to foot it over to the next building. The in-room dining service is great. The quesadilla, the salmon, and the tiramisu are all wonderful! The bathroom and shower are unusually small... More 

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your Five Star review. I will share your comments with the team. We look forward to your return. Mark Yakoubek Rooms Director More 

Senior Contributor
27 reviews 27 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great bed, awesome sheets, nice toiletries, good location, WiFi, bar, really great Doubletree - best beds ever ! Super clean modern comfortable quiet room, totally recommend, great rates ! A little awkward to get to but really nice

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for a great review Sasha! I am glad to hear that all aspects of your stay went smoothly and you enjoyed the hotel. We hope to see you back soon. Mark Yakoubek Rooms Director More 

Houston, Texas
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the Doubletree for a conference type of event over the weekend. The staff was friendly, the hotel was clean and comfortable, and the room was nice. This is no 5 star resort, but it is a nice hotel in the middle of town, and is very quiet at night. It's surrounded by a number of office buildings,... More 

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

I appreciate you taking the time to complete the review on your recent stay with us in Houston. Your comments will be shared with my team. We hope to see you back with us again soon. Mark Yakoubek Rooms Director More 

York, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Check in was easy and the cookies were a nice touch, our daughter LOVED it. The hotel was beautiful inside. The food at the restaurant was good but not hot, probably due to the fact it had to come up from the basement to the restaurant, and the options limited. Although it was tasty and the presentation was lovely.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your review. We will use your feedback (including the comment about the cold food) to improve. I hope you have a chance to visit us in Houston again soon. Mark Yakoubek Rooms Director More 

Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has many pluses, location is very close to highway 59 makes it easy to reach your destination wherever.... the reception is practical, functional and well lightened ..... all the staff are very friendly..... rooms are really spacious and well furnished ...... morning breakfast is for practical reasons yet STARBUCKS is available for the lovers of its coffee ...... More 

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you Tarek for your great comments about your recent stay with us. I will share your review with the team. We look forward to your return. Mark Yakoubek Rooms Director More 

Dallas, Texas
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here a couple months back. Looking for another place for my next Houston stay and came across the reviews for this place, and felt I should relate my experiences, which definitely echo (no pun intended) some of the ones below, especially pertaining to parking and NOISE. We were quoted a lower rate on the parking than it actually was.... More 

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Please accept my apologies for the challenges you had during your recent stay with us. We obviously should have done more to quiet the other guests near you so you could have enjoyed your stay with us. I am sorry we were not more proactive and accommodating to your needs. Please know that we will use your feedback to make... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Ok, I love the Hilton brand and mostly use their chains when searching for accommodations. Unfortunately, my stay at this Double Tree Greenway in Houston was terrible! Beginning with the staff, most didn't speak and could hardly answer any questions I had. At a luncheon, the servers continuously reached over our plates, didn't say excuse me, and one even dripped... More 

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

I am sorry to hear about your disappointing stay in Houston. We will use your feedback to improve. I hope you will consider the Hilton Family of brands for your future travels. Mark Yakoubek Rooms Director More 

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