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All 447 Houston hotels

DoubleTree by Hilton Hotel Houston - Greenway Plaza

4.0 of 5 Hotel   |   6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)
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67%
Ranked #119 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Rakhee P Wilmington, United States
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283 people have reviewed this hotel

Traveler rating
    112
    77
    54
    32
    8
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34
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154
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Wilmington, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff was welcoming and very helpful! I was staying with friends for leisure and my friend got sick over the trip. We asked staff if they would be able to make her chicken noodle soup, and they were very accommodating. They brought it right up and were very professional. They have a Starbucks in the hotel which was great,... More

Review collected in partnership with DoubleTree by Hilton

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Chicago, IL
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed one night and had a really good experience. The hotel is doing some remodeling so the lobby is a little tight. But my room on the 18th floor seemed to have been updated. Nice look. I called down for room service and the individual who answered had some trouble understanding my request due to my very stuffy nose.... More

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MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

Thank you for taking the time to complete your review. Our staff, especially in room service, will be glad to hear we made a positive impression on you. We hope you have a chance to stay with us again soon. MarkY-Guest Service Champion More

Brooklyn, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checkin process was a breeze and very friendly. The room itself was spacious, the decor was up-to-date, and the bed was VERY comfortable - upside surprise there. Fitness Center was also an upside surprise. Nice treadmill area, plus free weights, mats area and some machines. Free water cooler was great b/c it was a little warm in there, and nice... More

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MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

Thank you for your comments. We hope you have a chance to stay with us again soon. MarkY-Guest Service Champion More

Oklahoma, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Normally my first night in a hotel is sleepless but not in this hotel. I slept great every night while staying here. With the exception of a loud phone talking neighbor, the room was fairly quiet and the bed was extremely comfortable.

Review collected in partnership with DoubleTree by Hilton

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MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

We are happy to hear our beds provided the rest you needed. See you back soon. MarkY-Guest Service Champion More

Sanford, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I had to take a cold shower one morning. The noise from the highway kept my up each night. My last night I arrived in my room at 7:00PM and my room had not been clean from the previous night. There is no hotel shuttle to the Airport.

Review collected in partnership with DoubleTree by Hilton

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MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

William, We pride ourselves in providing each and every guest with a 'perfect 10' experience. It appears we have fallen short and for that I am sorry. I assure you our team will use your feedback to improve our operation. Thank you for sharing. MarkY-Guest Service Champion More

Port Aransas, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The location was difficult to access. Due to renovations in progress, it is difficult to navigate between parking garage and hotel. Front desk staff was not helpful. I along with everyone in my group was double billed $18 per night for parking.

Review collected in partnership with DoubleTree by Hilton

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MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

Constance---our team appreciates your feedback. I am sorry for the challenges you had during your stay. As renovations wraps up, navigation challenges are going away. We hope to see you back with us soon. MarkY-Guest Service Champion More

Columbia, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Though the room, comfortable, was clean and lovely as was the view, the noise level in this hotel was ridiculous. I was awakened at 3 am by a noisy crowd in the hall. The doors and walls are much too thin to allow for comfortable rest. Also, as I was attending a conference, it was difficult to hear my speaker... More

Review collected in partnership with DoubleTree by Hilton

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MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

Amelia, Thank you for taking the time to share your review - we value your feedback. It appears we have fallen short of providing you the level of accomodations and service we pride ourselves on. For that, I am sorry. I assure you your comments will be shared with our team as we work to make improvements in our operation.... More

UK
Top Contributor
60 reviews 60 reviews
58 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

While I realise that every hotel will need refurbishment it is generally necessary to offer more discount than a cookie upon check in to make up for this. The reception is make-shift, the bar has no windows, there is construction throughout. The location is poor with no-where easily in walking distance, and the traffic to the airport is poor. There... More

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MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

Thank you Paulo for your feedback. I hope you have a chance to give us a second try when our renovations are complete. MarkY-Guest Service Champion More

Columbia, MO, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel should really have an airport shuttle. I had to take SuperShuttle and the journey seemed like an endless odyssey at midnight with the driver going to many other locations along the way; it took SO LONG to get there from the airport! The next evening we walked to dinner and it was basically all concrete everywhere. We had... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

I am sorry to hear about the challenges you had at the hotel. We use this feedback to improve the service and amenities we offer at the hotel. I hope you have a chance to stay with us again in the future. MarkY-Guest Service Champion More

Dallas, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I'm going to make this quick - and granted the property is under rennovation until June, it has been substandard since Marriott dropped the place last year. The gift shop is gone so forget about getting gum, razors, toothpaste, a snack etc. The gym has 5 treadmills (2 were broke), 2 bikes (1 was broke), and 3 ellipticals (1 was... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
MarkHouston, Manager at DoubleTree by Hilton Hotel Houston - Greenway Plaza, responded to this review

Thanks Thad for your feedback. We use this information to address challenges we have at the property and strive to make improvements to better your experience. I hope you have a chance to try us again in the future. MarkY-Guest Service Champion More

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Additional Information about DoubleTree by Hilton Hotel Houston - Greenway Plaza

Also Known As:
Renaissance Houston
Houston Renaissance
Address: 6 Greenway Plaza East, Houston, TX 77046 (Formerly Renaissance Houston Hotel Greenway Plaza)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Houston
#94 Family Hotel in Houston
#116 Business Hotel in Houston
#119 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Houston - Greenway Plaza 4*
Official Description (provided by the hotel):
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 
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