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Sheraton Houston West

3.5 of 5 Hotel   |   11191 Clay Road, Houston, TX 77041
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Ranked #168 of 457 Hotels in Houston
A recent review
5 of 5 stars Reviewed August 11, 2011
billyhallceo Germantown, Tennessee
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115 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Houston West
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Germantown, Tennessee
2 reviews
5 of 5 stars Reviewed August 11, 2011

Friendly efficient staff in this newly renovated hotel. Located near the intersection of Clay Rd. and Beltway 8. Very large hallways and entryway into the rooms. Nice big desk to spread your work and check emails. Nice gym with freeweights and a barbell. Showers are stalls so you don't have to step into a bathtub. Of course, you can't take... More 

Was this review helpful? Yes
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; Thanks for the great feedback about the hotel. I was delighted to read that your overall stay was an enjoyable one. All our rooms with one king bed do have stand up showers which many of our travellers enjoy, however our rooms with two beds do have bath tubs should a guest need to relax after a long day.... More 

Coimbatore, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 29, 2011

stayed here for three weeks. initial day rates cost me arm and leg. Then later found out, my company had negotiated better day rates with this hotel. so, i had to ask them again and again to change it to my company day rates, finally happened with constant bugging the receptionist. usually for longer stays, the rates should be cheaper... More 

Was this review helpful? Yes 1
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; I was extremely surprised to read about your most recent experiences at the Hotel. Although we failed to demonstrate differently, your experience does not, in any way, represent the level of performance of which we are capable and that we provide on a daily basis to our guests. I would be delighted to speak with you directly about the... More 

Rio de Janeiro, RJ
Top Contributor
125 reviews 125 reviews
34 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed June 15, 2011

Location is not ideal, but hotel is quite good. The staff is friendly and helpful, rooms are big and comfortable. Like all other Sheraton hotels you can get free internet in the lobby at excellent speed. Hotel has been renovated abt 2 yrs ago and is amazingly well maintained. Will stay there again.

Was this review helpful? Yes
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; thanks for the feedback about the hotel, we truly do appreciate the comments we receive. I was pleased to read that your overall stay was an enjoyable one and that we'll see you again during your next visit to the Houston Area. Perhaps on your next visit you can find some time to do some shopping at Memorial City... More 

Burleson, TX
Top Contributor
77 reviews 77 reviews
10 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 13, 2011

My family and I lucked out in getting a room at this lovely new hotel. When we walked in, we were taken back by the simplicity and beauty of the lobby. The service was friendly, the rooms were spacious, and better yet, it was quiet. As close to the freeway as we were, we did not hear any road traffic.... More 

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Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

The hotel opened in November 2008 and continues to receive a lot of great comments about the service and guestrooms, lots of guest love the lobby design and off course the famous Sheraton Sweet Sleeper Beds. We look forward to seeing you again soon. More 

Aberdeen
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 30, 2011

I stayed at the Sheraton Houston West Hotel at the start of March on a business trip. Upon arrival I was happy to see how nice the hotel lobby & bar area was. I was really happy when I got to my room. The room was big, so was the bed and the bathroom was great too. The shower in... More 

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Fourpointsgm, Manager at Sheraton Houston West, responded to this review

Hello; thanks for the feedback and for sharing your comments about your most recent experience. We get a lot of great feedback about the lobby decor , the guestrooms and off course the great staff. I was pleased to read that you noticed the chilled towels in the workout room. Its a recent addition and to date has been met... More 

Aberdeen
Top Contributor
53 reviews 53 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 10, 2011

A week in the Sheraton was pleasure, they could not do enough for me, from providing a courtesy coach, calling cabs and giving travel directions, they were really helpful. The guys at reception were always friendly and welcoming as were the bar staff. The food choice in the bar was limited but was very good. Rooms were excellent and having... More 

Was this review helpful? Yes
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; Thank you for the feedback, I was delighted to read that your visit was an enjoyable one. We receive a lot of great comments about the hotel and the service levels. I will ensure that I share your comments with our Front Office Teams, I know your feedback will mean a lot to them! More 

Mansfield, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 8, 2010

Stayed at the Sheraton on Clay Rd. Was greeting ever so kindly and welcoming from both front desk agents, lovely ladies. Very personable from the moment we entered the front doors. The hotel is in a great, quiet and well kept location. The rooms are very inviting with the newest technology available. Love this concept of quaint hotel. Enjoyed the... More 

Was this review helpful? Yes
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; Thanks for sharing your comments with me regarding your most recent experience at the hotel. I was delighted to read that your overall stay was an enjoyable one and that the team really made you feel welcome. We receive a lot of great comments about the hotel, guests do love the hotel layout, the modern rooms and more importantly... More 

Norman, OK
1 review
1 of 5 stars Reviewed October 27, 2010

Overall, the stay was decent. It surely was not worth the price, but, still, it was not bad. The bed was comfortable enough and the room was nice enough, but there were a few very noticeable things missing that I originally ignored: There were no hypoallergenic pillows - they were all down (not good for people with allergies); the television... More 

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Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; Thank You for the comments and insight regarding the challenges you encountered with the billing of your guestroom costs while in Houston for a recent job interview. I sincerely do appologize for the confusion and the obvious frustration that you incurred to get the billing issues straightened out. Please do not hesitate to contact me directly at the hotel... More 

Senior Contributor
29 reviews 29 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 2, 2010

As usual all Sheraton features are present. In addition a discount on food and beverage is offered when participating to the hotel green program which aims at limiting water spillage. I have been impressed by this green attitude.

Was this review helpful? Yes
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; Thank You for the comments about our "Green" initiatives at the hotel. As a company we are working hard to reduce our carbon footprint. One of the initiatives we have undertook is a program called "Make A Green Choice". This initiative gives guests the option of declining housekeeping service in an effort to save water, reduce cleaning chemical use... More 

Houston
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 28, 2010

This was our second stay at Sheraton West and we stayed 3 nights this time. The staff was friendly. The Memorial Day Weekend had several baseball teams there so they pretty much took up most of the hotel and took over the Club Lounge. The staff seemed to be working very hard as we would often meet them in the... More 

Was this review helpful? Yes
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review

Hello; Thank you for the recent comments, I was delighted to see that this was a return stay for you and was happy to read that the Sheraton Sweet Sleeper Dog Bed was a big hit! Our property accepts dogs ( up to 40lbs) and as part of the Sheraton Brand we do feature our signature Sweet Sleeper Bed for... More 

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Additional Information about Sheraton Houston West

Address: 11191 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
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Also Known As:
Sheraton Houston West Hotel Houston

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