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Sheraton Houston West

3.5 of 5
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11191 Clay Road, Houston, TX 77041
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1 room 1 guest
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Sheraton Houston West
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139 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, IL
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Myself, Wife and Son stayed here for 5 days. The hotel looks nice, but it has issues. Food trays and carts left sitting in hallway all day on a few days until next morning. The room every time we entered had this musty smell despite A/C and Fan being on. The housekeeping was spotty at best, towels and toiletries being... More 

Was this review helpful? Yes
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Value Guests, Thank you for such wonderful comments. We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our suite amenities! We apologize any inconvenience caused to you by the level of the bed. We truly appreciate you taking the time to provide us with... More 

Tulsa, Oklahoma
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in a pinch and am glad I did. The guestroom was clean and well-appointed. The bedding was pretty lux and made for a great night's rest. Love the desk area with lots of plugs and plenty of room to work. The bathroom was sparkling clean. All in all this is a great, mid-price corporate hotel.

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Houston, Texas
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is only a few years old. I question whether they have EVER cleaned the Hot Tub. It looks like a green swamp. Pool is dirty too but not to the level of the hot tub! The hotel seems ok. Food in the restaurant is expensive for what it is. For example, a hamburger is $15. That's very high... More 

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Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Value Guests, Thank you for your comments regarding your recent stay. Our pool and spa should have been perfect for our guests. I am sorry to hear that you had a negative perception of our hotel regarding our openly disclosed fees. Perhaps, we were not the type of hotel that appropriately met your needs. I do wish that you... More 

The Hague, The Netherlands
Level Contributor
784 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 474 helpful votes
5 of 5 stars Reviewed July 24, 2015

One night stay, late arrival early departure. Speed matters! Check in fast, food service fast, check out fast, shuttle available immediately. Good stuff! Room is smallish, nicely decorated, wall mounted aircon is fairly loud but needed in the Houston summer ...

Was this review helpful? Yes 1
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Value Guests, Wow! What a review, thanks you so much for sharing. This is the kind of visit we hope all our guests has. We look forward to your next visit as we know you will be back. Sincerely Donald Harris More 

Houston
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2015

Stayed here 4 times in the last year. Great hotel with attentive staff! Air-conditioning in their rooms are strong! I love it! During our most recent stay, we noticed you've gotten a little stingy on the towels. We only had two bath towels. The towels also felt thin and over-washed. Not the fluffy towels I see at the Hiltons and... More 

Was this review helpful? Yes
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Value Guests, Thanks you for pointing those areas out to me. I am sorry to hear about your experience both prior to arrival and while you were here. While transitions can be tough, we take this type of feedback very seriously and want to make sure we earn your loyalty back. Fortunately, there were only a very small amount... More 

Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 11, 2015

Spent a few nights here with my girlfriend. Nice hotel with a big gym and pool and nice bar. Ordered food from the bar and it was delicious! Loved it! We had ribs and brisket. The rooms are big with comfy beds and a big TV and desk. We stayed on the 5th floor that has a lounge with breakfast... More 

Was this review helpful? Yes
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Shane H, Thankyou for such a great review. I am very glad that you enjoyed our large rooms, Club Lounge and Ribs and Brisket, ( which is one of my personal favorites)at the bar. I am also glad you utilized our complimentary shuttle and our team to be 'really friendly' as a team we strive very hard to provide... More 

Dallas, Texas
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 9, 2015

First of all, let's start with the good... The rooms are a decent size, and in good condition. The rooms are very clean, I have no issues with Housekeeping (this is extremely important to me) inside the guest rooms. I stayed in room 522 on the club level, which was nice. An assortment of snacks were made available, even on... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mr Jason M Thank you so much for staying with us and for taking the time to leave such a detailed review of our property. First, I am glad that you had a good Check in and that you enjoyed our Club Level amenities. Thank you for your understanding regarding the noise from other guests. Although I am very... More 

Canada
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed May 4, 2015

Great hotel - great service and location - The restaurant was very good and prices reasonable The only issue was the room - it was very clean but always had this smell You couldn't open a window to allow for fresh air - That would be my only complain

Was this review helpful? Yes
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mashtee, We are so happy that you had so many positive comments when describing your stay with us at the Sheraton Houston West. I am so happy that you found us to have 'Great Location and Service' and the clenliness of the rooms. I am sorry for the window situation I believe this to be a safety measure. To... More 

The Hague, The Netherlands
Level Contributor
784 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 474 helpful votes
4 of 5 stars Reviewed May 2, 2015

The Sheraton West is a full service hotel including a quite nice restaurant/lounge area, spa and pool, outside seating, conference facility, fitness room, free extensive parking, and a club lounge on the fifth floor. The free shuttle service is within 5 miles (or a bit more) around the hotel and was reliable and safe. The only gripe I could have... More 

Was this review helpful? Yes
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Hermes_NL I am very pleased that you found the amenties here at the hotel to your liking, especially the complimentary shuttle service that we offer that you can utilize to get to most of the world class restaurants,bars, shopping and entertainment here on in the Energy Corridor. I am sorry that your stay was disturbed by a loud air... More 

Dallas, Texas
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 6, 2015

Was going to Houston to see 2 of our sons and decided to try out the SPG program. The Hotel seemed new and clean. Great fitness center and pool. We were even able to have our small dog with out any extra charge. I think i may stick with SPG over the other programs from now on.

Was this review helpful? Yes
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mr. Kenmeans, Thankyou for staying wth us and for for your review of our property. I am glad that you enjoyed the property especially our great fitness center. I am also happy that you found us accomodating to the needs of your small dog. I am especially proud that based on your experience with us you have become a... More 

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