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All 447 Houston hotels

Sheraton Houston West

3.5 of 5 Hotel   |   11191 Clay Road, Houston, TX 77041
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70%
Ranked #148 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 weeks ago
MonsoonPhoto2014 Boston, Massachusetts
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96 people have reviewed this hotel

Traveler rating
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    20
    4
    5
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12
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49
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston, Massachusetts
Contributor
20 reviews 20 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here several times during my stay in Houston over the last year. It is not close to the Bush International Airport, so I will recommend this hotel if you have want to stay on the west side of Houston. I stayed on the SPG floor which has the SPG Club, good for breakfast in the morning. I... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

MonsoonPhoto2014, thank you for taking a moment to share your review here on TripAdvisor. We are honored to be your hotel of choice when in West Houston. I am very glad to hear that you enjoyed the Sheraton Club - which provides a great way to start and conclude each day with complimentary hot breakfast, evening appetizers and beverages, and... More

Newark, Delaware
1 review
5 of 5 stars Reviewed March 16, 2014

We stayed at this property for a family wedding. We were a large gathering and the staff went out of their way to see that we were accommodated for rooms and meals over our three night stay. The hotel is convenient for travel to anywhere in the greater Houston area. Though a smaller hotel, all of the amenities you need... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

Tiamerie2014, thank you very much for sharing your experience here on TripAdvisor. We enjoyed hosting your family for this very special occasion and we hope that should your travels ever bring you back to the Houston area, that you will return to your home away from home at the Sheraton Houston West Hotel. Sincerely, Brian Dell'Ergo General Manager SHW.GM@sheraton.com More

Austin, Texas
Top Contributor
82 reviews 82 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 6, 2014

Stayed for one night at this location. Easy to get to, and easy to access the beltway toll road. Plenty of parking. The hotel.. Well.. Let's say it is not what I expected from the Sheraton brand. The room I had was on the third floor, and instead of central air / heating, you have the delight of a wall... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

GB_InTexas, thank you for sharing your experience on TripAdvisor. I appreciate your feedback and am sorry that we did not meet your expectations during your recent stay. Please know that this is not to our standards either and I will be taking the time to review both the noise and odor you experienced personally and looking at how we may... More

Senior Contributor
27 reviews 27 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 1, 2014 via mobile

We have a flooded house and needed another night away from our home. Our insurance was not paying for our hotel so we needed to get the best deal. Through priceline we got a great deal for one night and the hotel was very newly remodeled so we were happy. Upon showing up the empathetic front desk person assisted us... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

Dougbeardbd, Thank you for taking a moment to share your experience with us on TripAdvisor. Certainly, your experience was not to our standards either and I would like to apologize for the experience you had with respect to the cleanliness of your room. If you would, I would appreciate contacting me at SHW.GM@sheraton.com so that I may get your information... More

New Orleans, Louisiana
1 review
3 of 5 stars Reviewed January 20, 2014

We got a great deal for this hotel on priceline. So, that always helps put things in a positive light. We arrived and were greeted by semi-friendly staff that checked us in and asked for a card. They didn't make us aware of any "holdings" until I asked. It wasn't much, but nonetheless - information that should be known to... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

Rebeccasilva119, Thank you for sharing your experience with us. I obviously am very happy to hear some of your comments, and disappointed to hear the others. I do sincerely apologize for the service you received, that certainly is not our trademark. I invite you to contact me directly at info.sheratonhoustonwest@sheraton.com if I may discuss this experience with you further, as... More

Houston, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2014

The Staff Was Friendly And Welcoming. The Room Was Large And Comfortable With A Great Bed. The Room Was Cooled And There Was Chilled, Bottled Water; A Definite Plus In Houston In July! A Great Place To Stay.

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dellergo, General Manager at Sheraton Houston West, responded to this review

Valerie T, Thank you for taking a moment to share your experience on TripAdvisor! I am pleased to hear you had a memorable stay with us, We look forward to welcoming you back in the near future. Sincerely, Brian Dell'Ergo General Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 29, 2013

This is a very nice-looking hotel, outside & in. It has a traditional decor that leans towards an old-style hotel. Very nice. When checking in we did have to wait a while for someone to attend the desk. I suggest a bell. Parking was easy as there was plenty available in the big lot out front. We parked in the... More

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San Antonio, Texas
Top Contributor
66 reviews 66 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 24, 2013 via mobile

The Sheraton is located off Beltway 8 near businesses on the West side of Houston. The area serves businesses, so rates can be very good on weekends. The beds are comfortable, maybe a bit small for a family. The hotel is clean. We really liked the fitness facility. It was clean, had newer equipment, and nice extras (cool towels, extra... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

TWueste, thank you for sharing your experience. I sincerely am pleased to hear that you enjoyed your stay with us! With respect to the elevators, please understand that they are keyed as an additional layer of security for our guests, something we take very seriously - and I am glad to hear that you felt safe with us! Please come... More

Little Elm, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2013

I'm staying at this hotel this week. Front desk lady has no emotions even though I tried my best jokes. Told me that "even though you're a Platinum member we have no rooms on the fifth floor, but you have key access", good to know. I asked for a second key because I carry a lot of stuff inclyding magnets... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

Ramon P, thank you for sharing your experience. I am disappointed to hear about your experience and I am sorry that you do not feel you received excellent experience from our Front Desk. Please know that your experience is not the norm and I sincerely hope you saw that as your stay progressed with us last week. We do appreciate... More

Baton Rouge, Louisiana
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2013

This is my second time staying at this hotel. I found the staff to be helpful and the rooms pleasant. I really liked the option to "go green" by skipping some housekeeping services. There is no parking fee! I usually stay in Marriott Hotels but I've been branching out more lately. The Sheraton brand is slowly winning me over.

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

DivaRouge, thank you for telling us about your stay! I am thrilled to hear you enjoyed it. Make a Green Choice is a great way to not only be "green," by foregoing daily housekeeping service, but in return you can use the $5 daily credit in our restaurant or redeem it for 500 StarPoints. We thank you for participating in... More

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Additional Information about Sheraton Houston West

Also Known As:
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Address: 11191 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#113 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Official Description (provided by the hotel):
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 
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