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Sheraton Houston West

3.5 of 5
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11191 Clay Road, Houston, TX 77041
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Sheraton Houston West
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155 Reviews from our TripAdvisor Community

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Bel Air, Maryland
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is super clean and the amenities are great. Starbucks coffee in room, comfortable bed, and the television is at a perfect height of elevation above the bed. Super nice bathroom and large walk in shower. Showerhead with adjustable water intensity and jets. Did not try the restaurant. If you need a microwave, you can ask for one at... More 

Helpful?
Thank Dawn V
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 27, 2015

Last night my Husband and I came to visit family for thanksgiving and our room was not service, but Torri took the time to replace our towels and offer any amenities we needed. Later that night our keys didn't work but Torri promptly assisted us and even offer breakfast for the troubles. Check out was very swift with Okwi, he's... More 

Helpful?
Thank Gem1133
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, Thank you for sharing your feedback. We are so sorry that you did not enjoy your stay and have ensured that your comments have been passed on to the appropriate departments. We assure you this is not typical. We are very appreciative that you let us know. We hope that we will have the opportunity to welcome... More 

Jakarta, Indonesia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 6, 2015

We are family of four and Had a relatively long stay of about 2 weeks. Most of the experience was pleasant but some room for improvement. Location is nice, close to Expressway and Gessner Road. Wish that front desk was better informed that there were Supermarkets and other stores within 3 km. We visited Houston to attend a Religious congregation.... More 

Helpful?
Thank Salman A
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear valued Guest, Thank you for the great comments about our staff, we believe they are the best too. We are so sorry that you did not like the area but we are an urban hotel so it is not for everyone. We would love to welcome you back and perhaps our Front Desk Ambassadors could recommend some sights to... More 

Dallas, Texas
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 3, 2015

We stayed on the Club level, room was super clean, bed and linen was as great as the Westin in some locations. There was a walk in shower, convenient breakfast in the club lounge as well as light snacks/beer-wine in the evenings. Staff was excellent!!

Helpful?
Thank M S
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, Thank you for the great review. We are so glad that you find the hotel so conducive to a great and comfortable stay where nothing is lacking. Our team really appreciates your great comments! The Sheraton Cub is our hotel's best asset! We look forward to welcoming you back in the near future. Sincerely, Donald Harris General... More 

Swakopmund, Namibia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 22, 2015

Stayed here a few times, its nice enough but just for business or somewhere to stay. Not much atmosphere, food is reasonable, breakfast is reasonable. Rooms are nice comfortable clean, Sheraton standard is there. Staff are nice and helpfull

Helpful?
Thank RJR333
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, We value your feedback and it will be shared amongst our team. The team will really appreciate your comments! We look forward to welcoming you back to our hotel the next time your travel brings you back to Houston. Sincerely, Donald Harris General Manager More 

Louisiana
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 21, 2015

The hotel is average for the area that it's in. the room was clean and well stocked when I checked in. the staff was friendly. The shower had decent pressure and the bathroom was large enough to be comfortable.

Helpful?
Thank Gerald K
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, Thank you for such wonderful comments! Our team takes pride in cleanliness and service. We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our hotel's amenities! We truly appreciate you taking the time to provide us with feedback and look forward to... More 

San Antonio, Texas
2 reviews
2 of 5 stars Reviewed October 11, 2015

More than 5 calls in 15 minutes just to reach the guest services from my room to request for water and coffee supplies (wasn't restocked well). No one showed up after more than an hour. The big windows are nice, but upon rolling up the blinds in the morning, the outer surface of the panels are filled with dirt and... More 

Helpful?
Thank neutral55
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. We are so happy to read that you enjoyed your time with us; we truly appreciate your comments. Please accept our apologies for the challenges experienced during your stay. I will pass along your feedback to the appropriate team members so that we can prevent the... More 

California
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed October 1, 2015

While this hotel has a good location for business on the west side energy corridor area of Houston, it is nothing but mediocre. Food in the restaurant was about like a company cafeteria, and the club level breakfast and evening snacks were downright bad. Lots of noise from adjacent rooms as well. If you do stay here, ask for a... More 

Helpful?
Thank CalBeacher
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, On behalf of Sheraton Houston West, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. My Guest Service team has advised me of the service you received during your stay... More 

Chicago, Illinois
Level Contributor
86 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 26, 2015 via mobile

This is a must for someone traveling - the staff was so helpful (everyone made me feel like I was right at home and went above and beyond to make sure I was comfortable during my stay). If you're short on time, go to the restaurant/bar - good food and a comfortable setting. When I checked in, the staff made... More 

Helpful?
Thank MMKielar
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, This is one of our best reviews. Thank you for such wonderful comments! We are so glad to hear that you had a great time during your stay with us and that you were able to enjoy our hotel's amenities! Our restaurant and culinary team appreciate knowing that they made a difference. We truly appreciate you taking... More 

Houston, Texas
1 review
3 of 5 stars Reviewed September 22, 2015

The hotel is nice and well furnished. The rooms are beautiful. I would come back if it were not for the front desk girl. I think her name is Victoria. I am completely and utterly appalled by her service; very unprofessional. She was asleep and made me late for my job, and also didn't care for my presence while she... More 

Helpful?
Thank W R
Donald H, General Manager at Sheraton Houston West, responded to this review

Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. We are so happy to read that you enjoyed your time with us; we truly appreciate your comments. Please accept our apologies for the challenges experienced during your stay. I will pass along your feedback to the appropriate team members so that we can prevent the... More 

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