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All 451 Houston hotels

Sheraton Houston West

3.5 of 5 Hotel   |   11191 Clay Road, Houston, TX 77041
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Ranked #144 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed 1 week ago
Andrew B Calgary, Canada
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108 people have reviewed this hotel

Traveler rating
    34
    43
    22
    4
    5
See reviews for
14
21
9
56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Calgary, Canada
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay here frequently in business since the location is very convenient for west side of Beltway 8 businesses. The rooms here are very large and comfortable and the staff is friendly however this hotel seems to be chronically understaffed. My biggest complaint about this hotel is the food. When it first opened the food was excellent. Modern menu with... More

Was this review helpful? Yes 1
Las Palmas De Gran Canaria
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Except for getting they wrong steak for supper one night, and overcooked, I really enjoy this hotel. I usually stay in this area after returning from an overseas business trip, and usually have pretty bad jet-lag. Last trip home actually slept eight hours straight. Very comfortable beds. Super friendly and helpful staff.

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

rat1009, we take it as a very high compliment that we will be your hotel of choice when visiting Houston! I am, however, sorry about the experience you had in our restaurant, if at any time you find the food is not to your preference, please let your server know and we will make it right. Once again, thank you... More

New York, NY
Contributor
15 reviews 15 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Not my favorite property. I understand it caters to the business crowd, however the front desk staff clearly missed that memo. I tried to change my booking - to extend by two days, and you would have thought I asked them to have Russian caviar placed at my doorstep. Needless to say, the hotel itself is fairly new, the rooms... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Paulix_Troy, thank you for taking a moment to share your feedback. I am sorry that we did not meet your expectations during your stay. While Houston is a very compressed market during the week, we make every attempt to accommodate last minute changes. That said I will review with our Rooms Manager to ensure we can provide our guests with... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 29, 2014

I have stayed at the Sheraton a few times on business trips as it's ideally situated close to the office just off the Beltway. There isn't much going on around the hotel but its only around 3m down to the town centre and the hotel offers a free shuttle down there which is great! The rooms are large and bright... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

John B, thank you for making us your hotel of choice when you travel to Houston! We know you have many choices and we appreciate your business. I am glad that you enjoyed our Make a Green Choice program, which allows you $5 in restaurant credit or 500 Starpoints for each day that you forego housekeeping services. I appreciate your... More

Houston, Texas
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 24, 2014

There were several issues with my stay. I walked up and was quoted a rate that was roughly 150% of the currently available rate on SPG.com. The front desk clerk told me that the hotel couldn't match this rate, so it took an extra 10 minutes on the phone to book the room, and then another 5 minutes for that... More

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dellergo, General Manager at Sheraton Houston West, responded to this review

Paul V, thank you for taking a moment to share your experience here on TripAdvisor. We do appreciate the feedback and while I am very sorry that your stay did not begin on a good tone, I am pleased to hear that Charley was able to provide proper recovery to ensure the remainder of your stay was a good one.... More

Chapel Hill, NC
Top Contributor
75 reviews 75 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 20, 2014

This hotel worked well for a quick business trip. My fourth floor end king room was very clean and quiet, and the bathroom was very large and clean. I appreciated the double doors and a large walk-in shower. The bed was comfortable, and I really liked the built-in desk under the window. The leather reading chair next to the desk... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

JuliaS, Thank you for choosing us as your home away from home while traveling on business! I am thrilled to hear that you enjoyed your stay with us. Your observation regarding the hot water in the lobby is an excellent observation, and we will definitely resolve this immediately. I thank you for your feedback, and should your work bring you... More

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2014

Our checkin was super fast. There was plenty of parking. Stayed in a 2 queen room. The staff was super friendly and when asked provided us with a cot. The beds where super comfortable. The bathroom was a bit small and has double doors which keep sticking.

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

Calgarybrauns, Thank you for sharing your experience here on TripAdvisor. We have a great team here and I am glad that you feel the same way - they work very hard to make a memorable impression with each and every guest of ours! I am also thrilled to hear that you enjoyed our Sheraton Sweet Sleeper bed, which is custom... More

Chicago, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2014

My check in was fast and efficient. I stayed in a King room on the third floor the rooms were clean and comfortable I only had one issue and that was with the shower floor. The surface appeared to be clean but it was sticky and uncomfortable which made me believe that it may have been dirty. I just showered... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

KatKie07, thank you for sharing your experience with us on TripAdvisor. I am pleased to hear that you enjoyed your stay with us and that Tiffany made a memorable impression during your stay! I will share your feedback with her and our entire team. Please note that our showers/bathtubs do have an anti-slip finish which may have been what you... More

Dubai, United Arab Emirates
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 28, 2014

nice hotel and good service. the receptionists are kind and willing to assist. Internet works pretty well in the room, the swimming pool is small but good enough for a swim. food is good. too bad that's not a 24-hour room service but you can pick a restaurant from their list and order. delivery is pretty quick. they provide free... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Elizabeth, thank you very much for sharing your feedback! We are thrilled to hear that you enjoyed your stay with us. Our front office team strives to provide a warm welcome to each and every guest, so I am glad to hear that you felt that upon your arrival! I am also glad to hear that you enjoyed the use... More

Fort Worth, Texas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 26, 2014 via mobile

Upon check in the staff was friendly and informative and quickly got us to our room. Overall a decent sized room with comfortable beds and pillows. Room was also clean and we'll maintained. My only negative is that the elevators are a major hassle. You need your room key to get on every floor. On top of that, we also... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Matt S, thank you for taking the time to share you experience! I am very pleased to hear you enjoyed the comforts of our hotel and that our associates took great care of you during your stay. I am sorry that you were inconvenienced by the elevators; we do require the use of your key to access the guestroom floors... More

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Additional Information about Sheraton Houston West

Address: 11191 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston West 3.5*
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Also Known As:
Sheraton Houston West Hotel Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#137 Business Hotel in Houston #144 Spa Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 
Number of rooms
158

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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