We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 455 Houston hotels

Sheraton Houston West

3.5 of 5 Hotel   |   11191 Clay Road, Houston, TX 77041
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton Houston West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Houston West to your Saves list
Ranked #161 of 455 Hotels in Houston
A recent review
4 of 5 stars reviewed 4 weeks ago
Jorge_Garza_Lomeli Monterrey, Mexico
Write a Review

111 reviews from our community

Traveler rating
    34
    45
    22
    5
    5
See reviews for
14
21
10
58
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (111)
  • Mar-May only
    (27)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (19)
All months
Monterrey, Mexico
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for just one night to attend the Colts @ Texans game. it is a 25-30 minutes drive to the stadium. I arrived at 3:00pm more less, leave my stuff and went to the stadium. At first my room seemed perfect, and it was almost perfect, great and comfy bed, clean bathroom and free wifi. Just... More

Was this review helpful? Yes
Jordan K, Director of Sales at Sheraton Houston West, responded to this review

Hello Mr. Lomeli, Thank you for taking the time to review the Sheraton Houston West. We know which episode of Seinfeld you are talking about and are sorry your experience made you relate to Kramer's plight! However; we are thrilled you enjoyed the accommodations - particularly the cleanliness and amenities. We will speak with engineering and housekeeping to ensure our... More

Burnaby, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 19, 2014

Rooms are nicely set- up for the business traveller and their needs. Large and clean. Breakfast room service was good. Employees in restaurant very good, morning buffet and dinner in restaurant was average. The challenge with this hotel is the lack of restaurants close by however free shuttle with friendly drivers helps reduce the inconvience.

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Sherry05011, thank you for taking a moment to share your feedback. I am exceptionally pleased to hear that you enjoyed your stay and we look forward to being your home away from home here at the Sheraton Houston West Hotel! Please let us know if there is anything at all we can do to continue to be your hotel of... More

Calgary, Canada
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 22, 2014

I stay here frequently in business since the location is very convenient for west side of Beltway 8 businesses. The rooms here are very large and comfortable and the staff is friendly however this hotel seems to be chronically understaffed. My biggest complaint about this hotel is the food. When it first opened the food was excellent. Modern menu with... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

Andrew B, thank you for taking a moment to share your experience on TripAdvisor. I am very glad to hear that you enjoyed the spacious layout of our guestrooms. I appreciate your suggestions and rest assured we will continue to make improvements with each and every stay. Thank you again and we look forward to welcoming you back soon! Respectfully,... More

Las Palmas De Gran Canaria
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 16, 2014

Except for getting they wrong steak for supper one night, and overcooked, I really enjoy this hotel. I usually stay in this area after returning from an overseas business trip, and usually have pretty bad jet-lag. Last trip home actually slept eight hours straight. Very comfortable beds. Super friendly and helpful staff.

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

rat1009, we take it as a very high compliment that we will be your hotel of choice when visiting Houston! I am, however, sorry about the experience you had in our restaurant, if at any time you find the food is not to your preference, please let your server know and we will make it right. Once again, thank you... More

New York, NY
Contributor
16 reviews 16 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 30, 2014

Not my favorite property. I understand it caters to the business crowd, however the front desk staff clearly missed that memo. I tried to change my booking - to extend by two days, and you would have thought I asked them to have Russian caviar placed at my doorstep. Needless to say, the hotel itself is fairly new, the rooms... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Paulix_Troy, thank you for taking a moment to share your feedback. I am sorry that we did not meet your expectations during your stay. While Houston is a very compressed market during the week, we make every attempt to accommodate last minute changes. That said I will review with our Rooms Manager to ensure we can provide our guests with... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 29, 2014

I have stayed at the Sheraton a few times on business trips as it's ideally situated close to the office just off the Beltway. There isn't much going on around the hotel but its only around 3m down to the town centre and the hotel offers a free shuttle down there which is great! The rooms are large and bright... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

John B, thank you for making us your hotel of choice when you travel to Houston! We know you have many choices and we appreciate your business. I am glad that you enjoyed our Make a Green Choice program, which allows you $5 in restaurant credit or 500 Starpoints for each day that you forego housekeeping services. I appreciate your... More

Houston, Texas
Top Contributor
54 reviews 54 reviews
11 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 24, 2014

There were several issues with my stay. I walked up and was quoted a rate that was roughly 150% of the currently available rate on SPG.com. The front desk clerk told me that the hotel couldn't match this rate, so it took an extra 10 minutes on the phone to book the room, and then another 5 minutes for that... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Paul V, thank you for taking a moment to share your experience here on TripAdvisor. We do appreciate the feedback and while I am very sorry that your stay did not begin on a good tone, I am pleased to hear that Charley was able to provide proper recovery to ensure the remainder of your stay was a good one.... More

Chapel Hill, NC
Top Contributor
88 reviews 88 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 20, 2014

This hotel worked well for a quick business trip. My fourth floor end king room was very clean and quiet, and the bathroom was very large and clean. I appreciated the double doors and a large walk-in shower. The bed was comfortable, and I really liked the built-in desk under the window. The leather reading chair next to the desk... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

JuliaS, Thank you for choosing us as your home away from home while traveling on business! I am thrilled to hear that you enjoyed your stay with us. Your observation regarding the hot water in the lobby is an excellent observation, and we will definitely resolve this immediately. I thank you for your feedback, and should your work bring you... More

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2014

Our checkin was super fast. There was plenty of parking. Stayed in a 2 queen room. The staff was super friendly and when asked provided us with a cot. The beds where super comfortable. The bathroom was a bit small and has double doors which keep sticking.

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

Calgarybrauns, Thank you for sharing your experience here on TripAdvisor. We have a great team here and I am glad that you feel the same way - they work very hard to make a memorable impression with each and every guest of ours! I am also thrilled to hear that you enjoyed our Sheraton Sweet Sleeper bed, which is custom... More

Chicago, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2014

My check in was fast and efficient. I stayed in a King room on the third floor the rooms were clean and comfortable I only had one issue and that was with the shower floor. The surface appeared to be clean but it was sticky and uncomfortable which made me believe that it may have been dirty. I just showered... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

KatKie07, thank you for sharing your experience with us on TripAdvisor. I am pleased to hear that you enjoyed your stay with us and that Tiffany made a memorable impression during your stay! I will share your feedback with her and our entire team. Please note that our showers/bathtubs do have an anti-slip finish which may have been what you... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Houston West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Houston West

Address: 11191 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Priceline, Travelocity, TripOnline SA, Despegar.com, Odigeo, Hotels.com and Tingo so you can book your Sheraton Houston West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Houston West Hotel Houston

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
Bathroom (1)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
View from room (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (2)
Hotels you might also like...
Check In Check Out
Price Your Stay