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Sheraton Houston West

3.5 of 5
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11191 Clay Road, Houston, TX 77041
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Breakfast for 2 Included
Sheraton Houston West
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Ranked #159 of 470 Hotels in Houston
A recent review
5 of 5 stars reviewed 4 days ago
Hermes_NL The Hague, The Netherlands
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135 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Hague, The Netherlands
Level Contributor
739 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 477 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One night stay, late arrival early departure. Speed matters! Check in fast, food service fast, check out fast, shuttle available immediately. Good stuff! Room is smallish, nicely decorated, wall mounted aircon is fairly loud but needed in the Houston summer ...

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Houston
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here 4 times in the last year. Great hotel with attentive staff! Air-conditioning in their rooms are strong! I love it! During our most recent stay, we noticed you've gotten a little stingy on the towels. We only had two bath towels. The towels also felt thin and over-washed. Not the fluffy towels I see at the Hiltons and... More 

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Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 11, 2015

Spent a few nights here with my girlfriend. Nice hotel with a big gym and pool and nice bar. Ordered food from the bar and it was delicious! Loved it! We had ribs and brisket. The rooms are big with comfy beds and a big TV and desk. We stayed on the 5th floor that has a lounge with breakfast... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Shane H, Thankyou for such a great review. I am very glad that you enjoyed our large rooms, Club Lounge and Ribs and Brisket, ( which is one of my personal favorites)at the bar. I am also glad you utilized our complimentary shuttle and our team to be 'really friendly' as a team we strive very hard to provide... More 

Dallas, Texas
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 9, 2015

First of all, let's start with the good... The rooms are a decent size, and in good condition. The rooms are very clean, I have no issues with Housekeeping (this is extremely important to me) inside the guest rooms. I stayed in room 522 on the club level, which was nice. An assortment of snacks were made available, even on... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mr Jason M Thank you so much for staying with us and for taking the time to leave such a detailed review of our property. First, I am glad that you had a good Check in and that you enjoyed our Club Level amenities. Thank you for your understanding regarding the noise from other guests. Although I am very... More 

Canada
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed May 4, 2015

Great hotel - great service and location - The restaurant was very good and prices reasonable The only issue was the room - it was very clean but always had this smell You couldn't open a window to allow for fresh air - That would be my only complain

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mashtee, We are so happy that you had so many positive comments when describing your stay with us at the Sheraton Houston West. I am so happy that you found us to have 'Great Location and Service' and the clenliness of the rooms. I am sorry for the window situation I believe this to be a safety measure. To... More 

The Hague, The Netherlands
Level Contributor
739 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 477 helpful votes
4 of 5 stars Reviewed May 2, 2015

The Sheraton West is a full service hotel including a quite nice restaurant/lounge area, spa and pool, outside seating, conference facility, fitness room, free extensive parking, and a club lounge on the fifth floor. The free shuttle service is within 5 miles (or a bit more) around the hotel and was reliable and safe. The only gripe I could have... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Hermes_NL I am very pleased that you found the amenties here at the hotel to your liking, especially the complimentary shuttle service that we offer that you can utilize to get to most of the world class restaurants,bars, shopping and entertainment here on in the Energy Corridor. I am sorry that your stay was disturbed by a loud air... More 

Dallas, Texas
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 6, 2015

Was going to Houston to see 2 of our sons and decided to try out the SPG program. The Hotel seemed new and clean. Great fitness center and pool. We were even able to have our small dog with out any extra charge. I think i may stick with SPG over the other programs from now on.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mr. Kenmeans, Thankyou for staying wth us and for for your review of our property. I am glad that you enjoyed the property especially our great fitness center. I am also happy that you found us accomodating to the needs of your small dog. I am especially proud that based on your experience with us you have become a... More 

Burlington, Canada
Level Contributor
71 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed March 20, 2015

Stayed 4 nights while traveling for business. Paid $165 plus another $20 tax per night. Full service Sheraton with all the standard amenities. Ate at the restaurant / bar once...food was ok (standard hotel fare). Staff was courteous and helpful. Room was nice and comfortable. Will stay here if visiting the area again.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mcmug2002, Thankyou for such a great review, we could ask for no better recognition of our efforts in creating safe, comfortable and enjoyable stays for our travelling guests than to have them say ‘Will stay here if visiting the area again.’ Thankyou for making us your home away from home when travelling here in Houston and we very much... More 

Austin, Texas
1 review
5 of 5 stars Reviewed March 16, 2015

I have not have the opportunity to stay here yet but the service I received from them on the phone has been great; therefore I just had to write about it! I realized I did not reserve the correct dates for a reservation and I called the hotel directly for assistance. Omar Baig was able to change the dates with... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear anho0220, What a great review! Thank you for taking the time to recognize Omar’s efforts in going the extra mile. Hope that you, your family and friends all have a great Easter Weekend and enjoy your stay here with us at the Sheraton Houston West. More 

Melbourne, Florida
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed March 5, 2015

I wanted to give this place 4/5 but there just wasn't enough to justify it. From the start, I was very disappointed to find out at check in that there was no complimentary breakfast. Also, their options for purchase in the morning well all very overpriced. Coming into the room, I was hit with a smell that was very close... More 

Was this review helpful? Yes
DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Rambling Mariner, Thank you for reviewing your stay here with us at the Sheraton Houston West. It seems your experience here with us a bit of a mixed bag. I am sorry to that you found our breakfast menu overpriced but I assure you our prices are in line with all full service properties in this area. Thankyou for... More 

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