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Sheraton Houston West

3.5 of 5
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11191 Clay Road, Houston, TX 77041
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Sheraton Houston West
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Ranked #165 of 468 Hotels in Houston
A recent review
5 of 5 stars reviewed 2 weeks ago
Shane H
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133 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
73 reviews 73 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a few nights here with my girlfriend. Nice hotel with a big gym and pool and nice bar. Ordered food from the bar and it was delicious! Loved it! We had ribs and brisket. The rooms are big with comfy beds and a big TV and desk. We stayed on the 5th floor that has a lounge with breakfast... More 

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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all, let's start with the good... The rooms are a decent size, and in good condition. The rooms are very clean, I have no issues with Housekeeping (this is extremely important to me) inside the guest rooms. I stayed in room 522 on the club level, which was nice. An assortment of snacks were made available, even on... More 

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Canada
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel - great service and location - The restaurant was very good and prices reasonable The only issue was the room - it was very clean but always had this smell You couldn't open a window to allow for fresh air - That would be my only complain

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mashtee, We are so happy that you had so many positive comments when describing your stay with us at the Sheraton Houston West. I am so happy that you found us to have 'Great Location and Service' and the clenliness of the rooms. I am sorry for the window situation I believe this to be a safety measure. To... More 

The Hague, The Netherlands
Top Contributor
623 reviews 623 reviews
134 hotel reviews
444 helpful votes 444 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sheraton West is a full service hotel including a quite nice restaurant/lounge area, spa and pool, outside seating, conference facility, fitness room, free extensive parking, and a club lounge on the fifth floor. The free shuttle service is within 5 miles (or a bit more) around the hotel and was reliable and safe. The only gripe I could have... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Hermes_NL I am very pleased that you found the amenties here at the hotel to your liking, especially the complimentary shuttle service that we offer that you can utilize to get to most of the world class restaurants,bars, shopping and entertainment here on in the Energy Corridor. I am sorry that your stay was disturbed by a loud air... More 

Dallas, Texas
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 6, 2015

Was going to Houston to see 2 of our sons and decided to try out the SPG program. The Hotel seemed new and clean. Great fitness center and pool. We were even able to have our small dog with out any extra charge. I think i may stick with SPG over the other programs from now on.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mr. Kenmeans, Thankyou for staying wth us and for for your review of our property. I am glad that you enjoyed the property especially our great fitness center. I am also happy that you found us accomodating to the needs of your small dog. I am especially proud that based on your experience with us you have become a... More 

Burlington, Canada
Top Contributor
71 reviews 71 reviews
64 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 20, 2015

Stayed 4 nights while traveling for business. Paid $165 plus another $20 tax per night. Full service Sheraton with all the standard amenities. Ate at the restaurant / bar once...food was ok (standard hotel fare). Staff was courteous and helpful. Room was nice and comfortable. Will stay here if visiting the area again.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mcmug2002, Thankyou for such a great review, we could ask for no better recognition of our efforts in creating safe, comfortable and enjoyable stays for our travelling guests than to have them say ‘Will stay here if visiting the area again.’ Thankyou for making us your home away from home when travelling here in Houston and we very much... More 

Austin, Texas
1 review
5 of 5 stars Reviewed March 16, 2015

I have not have the opportunity to stay here yet but the service I received from them on the phone has been great; therefore I just had to write about it! I realized I did not reserve the correct dates for a reservation and I called the hotel directly for assistance. Omar Baig was able to change the dates with... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear anho0220, What a great review! Thank you for taking the time to recognize Omar’s efforts in going the extra mile. Hope that you, your family and friends all have a great Easter Weekend and enjoy your stay here with us at the Sheraton Houston West. More 

Melbourne, Florida
Top Contributor
68 reviews 68 reviews
15 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed March 5, 2015

I wanted to give this place 4/5 but there just wasn't enough to justify it. From the start, I was very disappointed to find out at check in that there was no complimentary breakfast. Also, their options for purchase in the morning well all very overpriced. Coming into the room, I was hit with a smell that was very close... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Rambling Mariner, Thank you for reviewing your stay here with us at the Sheraton Houston West. It seems your experience here with us a bit of a mixed bag. I am sorry to that you found our breakfast menu overpriced but I assure you our prices are in line with all full service properties in this area. Thankyou for... More 

Houston
Top Contributor
424 reviews 424 reviews
109 hotel reviews
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

Wonderful service, extremely friendly and helpful staff (thank you Miguel). We stopped by for breakfast and were extremely pleased with the service and food. Great huevos rancheros. Don't know what the rooms are like but the restaurant is great.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear sbf2, Thankyou so much for your review of our restaurant the Clay Urban Kitchen. So glad that you enjoyed our Huevos Rancheros and Miguel’s great service. Hope to see you again soon. More 

Bulgaria
Top Contributor
59 reviews 59 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 27, 2015

Don't expect too much from this hotel, however, it is overall very clean, convenient (off the highway -- which is a toll road by the way, so bring cash, no cards accepted!!!) to the west Houston corporate headquarters along the I-10 and the Sam Houston/Katy tollways. Limited parking up front, not many services available in the immediate area; if you... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Pesheff, Thankyou for taking the time to review your stay with us here at the Sheraton Houston West. I am very pleased that you found our property to be ‘Very clean and convenient ‘ for your business needs. Thankyou for all the great pointers for fellow travelers. Next time you are here on business I would encourage you to... More 

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