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All 457 Houston hotels

Sheraton Houston West

3.5 of 5 Hotel   |   11191 Clay Road, Houston, TX 77041
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Ranked #165 of 457 Hotels in Houston
A recent review
5 of 5 stars reviewed 1 week ago
Brad T Nashville, Tennessee
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118 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed yesterday NEW

The staff was friendly and that helped. Unfortunately, not one thing was done right. I asked for a quiet room away from the elevator. I was given a room two doors from the elevator. Needless to say, it was not a quiet room. I checked in late so there was little time to do anything about it. In the bar,... More 

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Nashville, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

After a long day and dealing with the insane traffic in Houston, I checked into the hotel in probably less than a minute by a really friendly desk clerk. I don't remember her name, but I think it started with a "D". In fact, everyone I encountered was really friendly.That made the hectic day a lot more pleasurable. The hotel... More 

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Sayville, New York, Usa
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was comfortable and clean. It's convenient to the highway, but unfortunately the hotel isn't very convenient to most Houston attractions. It's about 20 minutes to downtown Houston and about 45 minutes (and multiple tolls) to visit NASA. The hotel was nice, but I don't know if we would stay again as a tourist.

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Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 18, 2014

Pretty simple and practical hotel for business trip. A bit outskirt which one has to travel by car to malls and F & B outlets but only for a couple of minutes. But convenient to travel to office in USA.

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Singapore, Singapore
Top Contributor
71 reviews 71 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 10, 2014

Accompanied my husband while he had business all week nearby so chose the hotel based on location. Room was nice but there is no refrigerator at all. Kind of annoying not being able to keep refreshments cold, or bring back leftovers from dinner out. Also, the towels seem to be rather old and rough. Time for a new batch. Had... More 

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Jordan K, Director of Sales at Sheraton Houston West, responded to this review

Hello Pvickwoo, Thank you for taking the time to review the Sheraton Houston West. We are thrilled our staff made you feel welcome during your time away from home. I apologize that you were inconvenienced with the lack of fridge. Our refrigerators are available upon request and we will make sure that is communicated upon check in. In addition; next... More 

New York City, New York
2 reviews
4 of 5 stars Reviewed December 9, 2014 via mobile

I stayed here while working on a film shoot in Houston. Two other girls and I stayed in a room on the third floor. It was pretty spacious with two Queen beds, and we each were able to take a corner for our things. We were here during the week of Thanksgiving so there was only light housekeeping: changing towels,... More 

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Jordan K, Director of Sales at Sheraton Houston West, responded to this review

Hello Neliel, Thank you so much for taking the time to write this review! We are thrilled to hear the room was spacious and comfortable during your stay. It is always refreshing to know how friendly our staff is and I will be sure to communicate your complimentary words to our team. I do apologize for the issues you had... More 

Monterrey, Mexico
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 25, 2014

I stayed at this hotel for just one night to attend the Colts @ Texans game. it is a 25-30 minutes drive to the stadium. I arrived at 3:00pm more less, leave my stuff and went to the stadium. At first my room seemed perfect, and it was almost perfect, great and comfy bed, clean bathroom and free wifi. Just... More 

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Jordan K, Director of Sales at Sheraton Houston West, responded to this review

Hello Mr. Lomeli, Thank you for taking the time to review the Sheraton Houston West. We know which episode of Seinfeld you are talking about and are sorry your experience made you relate to Kramer's plight! However; we are thrilled you enjoyed the accommodations - particularly the cleanliness and amenities. We will speak with engineering and housekeeping to ensure our... More 

Burnaby, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 19, 2014

Rooms are nicely set- up for the business traveller and their needs. Large and clean. Breakfast room service was good. Employees in restaurant very good, morning buffet and dinner in restaurant was average. The challenge with this hotel is the lack of restaurants close by however free shuttle with friendly drivers helps reduce the inconvience.

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dellergo, General Manager at Sheraton Houston West, responded to this review

Sherry05011, thank you for taking a moment to share your feedback. I am exceptionally pleased to hear that you enjoyed your stay and we look forward to being your home away from home here at the Sheraton Houston West Hotel! Please let us know if there is anything at all we can do to continue to be your hotel of... More 

Calgary, Canada
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 22, 2014

I stay here frequently in business since the location is very convenient for west side of Beltway 8 businesses. The rooms here are very large and comfortable and the staff is friendly however this hotel seems to be chronically understaffed. My biggest complaint about this hotel is the food. When it first opened the food was excellent. Modern menu with... More 

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

Andrew B, thank you for taking a moment to share your experience on TripAdvisor. I am very glad to hear that you enjoyed the spacious layout of our guestrooms. I appreciate your suggestions and rest assured we will continue to make improvements with each and every stay. Thank you again and we look forward to welcoming you back soon! Respectfully,... More 

Las Palmas De Gran Canaria
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 16, 2014

Except for getting they wrong steak for supper one night, and overcooked, I really enjoy this hotel. I usually stay in this area after returning from an overseas business trip, and usually have pretty bad jet-lag. Last trip home actually slept eight hours straight. Very comfortable beds. Super friendly and helpful staff.

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

rat1009, we take it as a very high compliment that we will be your hotel of choice when visiting Houston! I am, however, sorry about the experience you had in our restaurant, if at any time you find the food is not to your preference, please let your server know and we will make it right. Once again, thank you... More 

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Additional Information about Sheraton Houston West

Address: 11191 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston West 3.5*
Number of rooms: 158
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Also Known As:
Sheraton Houston West Hotel Houston

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