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All 451 Houston hotels

Sheraton Houston West

3.5 of 5 Hotel   |   11191 Clay Road, Houston, TX 77041
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73%
Ranked #141 of 451 hotels in Houston
A recent review
4 of 5 stars reviewed 3 weeks ago
john b Newcastle upon Tyne, United Kingdom
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  • Reviews (105)
  • Photos (23)
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105 people have reviewed this hotel

Traveler rating
    34
    42
    20
    4
    5
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Sheraton a few times on business trips as it's ideally situated close to the office just off the Beltway. There isn't much going on around the hotel but its only around 3m down to the town centre and the hotel offers a free shuttle down there which is great! The rooms are large and bright... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

John B, thank you for making us your hotel of choice when you travel to Houston! We know you have many choices and we appreciate your business. I am glad that you enjoyed our Make a Green Choice program, which allows you $5 in restaurant credit or 500 Starpoints for each day that you forego housekeeping services. I appreciate your... More

Houston, Texas
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There were several issues with my stay. I walked up and was quoted a rate that was roughly 150% of the currently available rate on SPG.com. The front desk clerk told me that the hotel couldn't match this rate, so it took an extra 10 minutes on the phone to book the room, and then another 5 minutes for that... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Paul V, thank you for taking a moment to share your experience here on TripAdvisor. We do appreciate the feedback and while I am very sorry that your stay did not begin on a good tone, I am pleased to hear that Charley was able to provide proper recovery to ensure the remainder of your stay was a good one.... More

Chapel Hill, NC
Top Contributor
72 reviews 72 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel worked well for a quick business trip. My fourth floor end king room was very clean and quiet, and the bathroom was very large and clean. I appreciated the double doors and a large walk-in shower. The bed was comfortable, and I really liked the built-in desk under the window. The leather reading chair next to the desk... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

JuliaS, Thank you for choosing us as your home away from home while traveling on business! I am thrilled to hear that you enjoyed your stay with us. Your observation regarding the hot water in the lobby is an excellent observation, and we will definitely resolve this immediately. I thank you for your feedback, and should your work bring you... More

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Our checkin was super fast. There was plenty of parking. Stayed in a 2 queen room. The staff was super friendly and when asked provided us with a cot. The beds where super comfortable. The bathroom was a bit small and has double doors which keep sticking.

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

Calgarybrauns, Thank you for sharing your experience here on TripAdvisor. We have a great team here and I am glad that you feel the same way - they work very hard to make a memorable impression with each and every guest of ours! I am also thrilled to hear that you enjoyed our Sheraton Sweet Sleeper bed, which is custom... More

Chicago, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

My check in was fast and efficient. I stayed in a King room on the third floor the rooms were clean and comfortable I only had one issue and that was with the shower floor. The surface appeared to be clean but it was sticky and uncomfortable which made me believe that it may have been dirty. I just showered... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

KatKie07, thank you for sharing your experience with us on TripAdvisor. I am pleased to hear that you enjoyed your stay with us and that Tiffany made a memorable impression during your stay! I will share your feedback with her and our entire team. Please note that our showers/bathtubs do have an anti-slip finish which may have been what you... More

Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

nice hotel and good service. the receptionists are kind and willing to assist. Internet works pretty well in the room, the swimming pool is small but good enough for a swim. food is good. too bad that's not a 24-hour room service but you can pick a restaurant from their list and order. delivery is pretty quick. they provide free... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Elizabeth, thank you very much for sharing your feedback! We are thrilled to hear that you enjoyed your stay with us. Our front office team strives to provide a warm welcome to each and every guest, so I am glad to hear that you felt that upon your arrival! I am also glad to hear that you enjoyed the use... More

Fort Worth, Texas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 26, 2014 via mobile

Upon check in the staff was friendly and informative and quickly got us to our room. Overall a decent sized room with comfortable beds and pillows. Room was also clean and we'll maintained. My only negative is that the elevators are a major hassle. You need your room key to get on every floor. On top of that, we also... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

Matt S, thank you for taking the time to share you experience! I am very pleased to hear you enjoyed the comforts of our hotel and that our associates took great care of you during your stay. I am sorry that you were inconvenienced by the elevators; we do require the use of your key to access the guestroom floors... More

San Antonio, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 12, 2014

The staff was friendly and professional and they went out of their way to be of service. The hotel was very clean and well-maintained. We stayed on the "Club" floor and we enjoyed the free drinks, snacks and breakfast. We will definitely stay here again, if visiting this part of Houston.

Was this review helpful? Yes 2
dellergo, General Manager at Sheraton Houston West, responded to this review

disneyland-fan2011, thank you for taking a moment to share your experience on TripAdvisor. I am thrilled to read it as we know that our people can make all the difference. I will share your comments with our entire team as they work very hard to exceed our guests expectations with each and every stay. We look forward to welcoming you... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 3, 2014

Have stayed here twice now. This hotel has great location for business needs in west Houston and is easy to get to off the beltway. Not a lot of amenities in the immediate area and the restaurant at the hotel can get very repetitive on a limited choice for anyone staying there for multiple nights - will need to travel... More

Was this review helpful? Yes 1
dellergo, General Manager at Sheraton Houston West, responded to this review

GOMS2013, thank you for your feedback! We appreciate hearing about your stay and I am pleased that you found our location near the Beltway 8 and Interstate 10 convenient. We would be glad to hear recommendations for the menu, as we know that eating well during travel is important to our guests. Please feel free to contact me directly at... More

Boston, Massachusetts
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 20, 2014

I have stayed here several times during my stay in Houston over the last year. It is not close to the Bush International Airport, so I will recommend this hotel if you have want to stay on the west side of Houston. I stayed on the SPG floor which has the SPG Club, good for breakfast in the morning. I... More

Was this review helpful? Yes
dellergo, General Manager at Sheraton Houston West, responded to this review

MonsoonPhoto2014, thank you for taking a moment to share your review here on TripAdvisor. We are honored to be your hotel of choice when in West Houston. I am very glad to hear that you enjoyed the Sheraton Club - which provides a great way to start and conclude each day with complimentary hot breakfast, evening appetizers and beverages, and... More

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Additional Information about Sheraton Houston West

Address: 11191 Clay Road, Houston, TX 77041
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston West 3.5*
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Also Known As:
Sheraton Houston West Hotel Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#123 Business Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 
Number of rooms
158

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