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Sheraton Houston West

3.5 of 5
11191 Clay Road, Houston, TX 77041
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Ranked #89 of 424 hotels in Houston
4.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveler rating
    12
    17
    2
    0
    3
Date Rating
Apostle M
Elk Grove, California
Reviewer
3 reviews
5 of 5 stars Reviewed January 16, 2012

Hotel room was terrific along with friendly front desk staff. King size bedroom bed was comfortable.Work space in room was nicely organized .Check-in and check-out was quick and efficient.Price was reasonable , hotel was safe Houston police was very visible on the property and very friendly as well .The front desk dy staff gave direct direction to our destination.The lobby... More

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Delaware012
Delaware
Senior Contributor
22 reviews
8 helpful votes
4 of 5 stars Reviewed January 5, 2012

Hotel room was terrific. Large room, comfortable beds. Really nice desk for work space. Front desk very friendly; check-in and check-out quick and efficient. Price reasonable, but given location and New Year's week, I thought we might even be able to get a better deal as the hotel was not fuill and seemed to cater to business travelers. My only... More

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STXJohn
St. Croix
Contributor
11 reviews
8 helpful votes
3 of 5 stars Reviewed December 31, 2011

I have not stayed at a Sheraton property in years. My wife and I stayed at this property of a couple of days. The hotel is brand new. The place is immaculate. But the hotel is close to Beltway 8 and Clay Rd, therefore you get road noise from both. There is a restaurant on the property. But this means... More

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ShellyR75
Calgary, Canada
Contributor
11 reviews
1 helpful vote
4 of 5 stars Reviewed October 23, 2011
1
person found this review helpful

I stayed here a few nights while tagging along on a business trip with my spouse. Room was a good size, huge desk and work space, with a comfortable bed. A mini fridge would be a good addition to the room for those on business who spend days to weeks there. The buffets at the restaurant are simple, but good... More

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MrsShoob
Aberdeen
Contributor
12 reviews
5 helpful votes
3 of 5 stars Reviewed October 13, 2011

I stayed at the Sheraton on Clay Road in August 2011. It was a business trip and therefore my company paid otherwise I personally would not pay their prices to stay there. The room was large and clean but no option of a bath, only a shower. Great location just off the Beltway. Service was extremely slow in the restaurant... More

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grayfish4
Texas
Senior Reviewer
9 reviews
6 helpful votes
4 of 5 stars Reviewed September 23, 2011

My husband and I stayed one night in this hotel. We were there for a concert in Barker Cypress. It was in a great area-close to shopping and restaurants. The room was quite small, but it served its purpose. We had a king size bed on the SPG Guest level. Nice flat screen TV hung on the wall. The downside... More

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DCvagabond1
Bethesda, Maryland
Top Contributor
65 reviews
41 helpful votes
5 of 5 stars Reviewed August 27, 2011

I was here on business and must have stayed in a zillion comparable, suburban hotels during the course of my business travels. This was definitely one of the best. Friendly efficient check-in, incredibly comfortable beds, big desk, free wi-fi. Granted, I was on the club level (not sure why they put me there, but wasn't about to argue) but the... More

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billyhallceo
Germantown, Tennessee
2 reviews
5 of 5 stars Reviewed August 11, 2011

Friendly efficient staff in this newly renovated hotel. Located near the intersection of Clay Rd. and Beltway 8. Very large hallways and entryway into the rooms. Nice big desk to spread your work and check emails. Nice gym with freeweights and a barbell. Showers are stalls so you don't have to step into a bathtub. Of course, you can't take... More

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Fourpointsgm, General Manager at Sheraton Houston West, responded to this review
August 15, 2011

Hello; Thanks for the great feedback about the hotel. I was delighted to read that your overall stay was an enjoyable one. All our rooms with one king bed do have stand up showers which many of our travellers enjoy, however our rooms with two beds do have bath tubs should a guest need to relax after a long day.... More

nsksnv
Coimbatore, India
1 review
1 helpful vote
1 of 5 stars Reviewed June 29, 2011
1
person found this review helpful

stayed here for three weeks. initial day rates cost me arm and leg. Then later found out, my company had negotiated better day rates with this hotel. so, i had to ask them again and again to change it to my company day rates, finally happened with constant bugging the receptionist. usually for longer stays, the rates should be cheaper... More

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Fourpointsgm, General Manager at Sheraton Houston West, responded to this review
July 5, 2011

Hello; I was extremely surprised to read about your most recent experiences at the Hotel. Although we failed to demonstrate differently, your experience does not, in any way, represent the level of performance of which we are capable and that we provide on a daily basis to our guests. I would be delighted to speak with you directly about the... More

PedroM0
Rio de Janeiro, RJ
Top Contributor
76 reviews
34 helpful votes
4 of 5 stars Reviewed June 15, 2011

Location is not ideal, but hotel is quite good. The staff is friendly and helpful, rooms are big and comfortable. Like all other Sheraton hotels you can get free internet in the lobby at excellent speed. Hotel has been renovated abt 2 yrs ago and is amazingly well maintained. Will stay there again. More

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Fourpointsgm, General Manager at Sheraton Houston West, responded to this review
June 28, 2011

Hello; thanks for the feedback about the hotel, we truly do appreciate the comments we receive. I was pleased to read that your overall stay was an enjoyable one and that we'll see you again during your next visit to the Houston Area. Perhaps on your next visit you can find some time to do some shopping at Memorial City... More

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