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Sheraton Houston West

3.5 of 5
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11191 Clay Road, Houston, TX 77041
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Sheraton Houston West
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Ranked #167 of 468 Hotels in Houston
A recent review
5 of 5 stars reviewed 2 weeks ago
kenmeans Dallas, Texas
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128 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was going to Houston to see 2 of our sons and decided to try out the SPG program. The Hotel seemed new and clean. Great fitness center and pool. We were even able to have our small dog with out any extra charge. I think i may stick with SPG over the other programs from now on.

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Burlington, Canada
Top Contributor
71 reviews 71 reviews
64 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 4 nights while traveling for business. Paid $165 plus another $20 tax per night. Full service Sheraton with all the standard amenities. Ate at the restaurant / bar once...food was ok (standard hotel fare). Staff was courteous and helpful. Room was nice and comfortable. Will stay here if visiting the area again.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Mcmug2002, Thankyou for such a great review, we could ask for no better recognition of our efforts in creating safe, comfortable and enjoyable stays for our travelling guests than to have them say ‘Will stay here if visiting the area again.’ Thankyou for making us your home away from home when travelling here in Houston and we very much... More 

Austin, Texas
1 review
5 of 5 stars Reviewed March 16, 2015

I have not have the opportunity to stay here yet but the service I received from them on the phone has been great; therefore I just had to write about it! I realized I did not reserve the correct dates for a reservation and I called the hotel directly for assistance. Omar Baig was able to change the dates with... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear anho0220, What a great review! Thank you for taking the time to recognize Omar’s efforts in going the extra mile. Hope that you, your family and friends all have a great Easter Weekend and enjoy your stay here with us at the Sheraton Houston West. More 

Melbourne, Florida
Top Contributor
69 reviews 69 reviews
16 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed March 5, 2015

I wanted to give this place 4/5 but there just wasn't enough to justify it. From the start, I was very disappointed to find out at check in that there was no complimentary breakfast. Also, their options for purchase in the morning well all very overpriced. Coming into the room, I was hit with a smell that was very close... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Rambling Mariner, Thank you for reviewing your stay here with us at the Sheraton Houston West. It seems your experience here with us a bit of a mixed bag. I am sorry to that you found our breakfast menu overpriced but I assure you our prices are in line with all full service properties in this area. Thankyou for... More 

Houston
Top Contributor
395 reviews 395 reviews
106 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

Wonderful service, extremely friendly and helpful staff (thank you Miguel). We stopped by for breakfast and were extremely pleased with the service and food. Great huevos rancheros. Don't know what the rooms are like but the restaurant is great.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear sbf2, Thankyou so much for your review of our restaurant the Clay Urban Kitchen. So glad that you enjoyed our Huevos Rancheros and Miguel’s great service. Hope to see you again soon. More 

Bulgaria
Top Contributor
58 reviews 58 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 27, 2015

Don't expect too much from this hotel, however, it is overall very clean, convenient (off the highway -- which is a toll road by the way, so bring cash, no cards accepted!!!) to the west Houston corporate headquarters along the I-10 and the Sam Houston/Katy tollways. Limited parking up front, not many services available in the immediate area; if you... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Pesheff, Thankyou for taking the time to review your stay with us here at the Sheraton Houston West. I am very pleased that you found our property to be ‘Very clean and convenient ‘ for your business needs. Thankyou for all the great pointers for fellow travelers. Next time you are here on business I would encourage you to... More 

Houston, Texas, United States
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 23, 2015

Stayed here with friends over the weekend. It has a nice pool, the hotel itself is nice and quiet, and the staff was very friendly. No problems at all! I will say that it's kind of far from the rest of Houston-everything is about twenty minutes away, but there are restaurants around.

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Ms Erika F Thank you for the wonderful review! We are thrilled to hear you enjoyed the solidarity of the hotel, our warm and welcoming staff and our outdoor pool. As you mentioned, we are a drive from downtown but are conveniently located less than 5 miles from popular destinations such as Memorial City Mall and Houston City Centre... More 

Winter Park
Top Contributor
88 reviews 88 reviews
84 hotel reviews
235 helpful votes 235 helpful votes
3 of 5 stars Reviewed February 21, 2015

There was no negatives to mention about this hotel. Its a good business hotel however do not expect any "wow" factor. The room was very small, comfortable, and decorated in Sheraton's drab brown colors. (Sheraton needs to firer that Interior designer) The bathroom was the nicest part of the room, especially the walk in shower with glass doors. I'm not... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear fdipace, We appreciate your ability to recognize we are primarily a business hotel and it suited your needs during your travel here for work. While we always strive for the “Wow!”, we understand where you see improvement. We are undergoing a full renovation in 2016, so we hope you come back to see a more modern, updated version of... More 

Houma La
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 10, 2015

My company arranged for me and my fiancé to stay at the Sheraton hotel on Clay Drive in west Houston. The room is large with a very comfortable bed and huge desk to work at if need be. It lacks a dresser or chest of drawers for storage of clothing , although a small closet is available it really isn't... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear Doug V, We appreciate your ability to recognize we are primarily a business hotel and it suited your needs during your travel here for work. While we always strive for the “Wow!”, we understand where you see improvement. We are undergoing a full renovation in 2016, so we hope you come back to see a more modern, updated version... More 

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed at this Sheraton in December 2014. I was there for business but also extended my stay in the city for an additional week. I stayed at this hotel for 3 days. This is a very nice Sheraton. It's in somewhat of an odd location business/ residential however, it was still convenient. The lobby was very modern and sharp.... More 

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DHarrisGM, General Manager at Sheraton Houston West, responded to this review

Dear J Renee1, What a great review! Thank you for the kind words regarding our restaurant – the Clay Urban Kitchen, our warm staff, the comfortableness of the room and our Sheraton Suite Sleeper. We appreciate your comments regarding the linens and will bring this to our Housekeeping Manager for further review. We look forward to seeing you again in... More 

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