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Hampton Inn - Brookhollow

#135 of 468 Hotels in Houston
Certificate of Excellence
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12909 Northwest Freeway, Houston, TX 77040
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Hampton Inn - Brookhollow
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Hampton Inn - Brookhollow
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149 reviews from our community

Traveler rating
    87
    35
    14
    9
    4
See reviews for
36
29
8
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Henderson, NV, United States
1 review
5 of 5 stars Reviewed 1 week ago

Property is well-kept, staff courteous and professional, daily breakfast buffet offering different each day and many restaurants close by for dinner choices. This will become my hotel of choice for my monthly business trips to Houston.

Review collected in partnership with Hampton

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Centennial, Colorado
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Several members of our family stayed at this Hampton while in town for a funeral. They had nothing but great things to say! They especially appreciated the service during breakfast from a particular staff member and I am so sorry I don't have her name.

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Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Our staff takes great pride in consistently offering an exceptional experience to our guest. We value you as our loyal guest and look forward to seeing you the next time you’re in the area. More 

New York City, New York
Top Contributor
89 reviews 89 reviews
18 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed April 15, 2015

I stayed here with my wife because I found a good rate on a hotel website. Well, never again. The air conditioning barely worked and was noisy. The room was humid all the time regardless of the a/c. The staff are very polite and friendly, and they did their best to keep us happy.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for any inconvenience you may have experienced. We want you to know that the comments we receive from our guests are... More 

Omaha, United States
1 review
4 of 5 stars Reviewed April 9, 2015

Hotel met every expectation. I stay with Hampton and other hotels in the Hilton chain. The staff was friendly and helpful. MY stay was overnight only. Business travel. Clean, quiet room. Good breakfast in the morning. Some construction on highway in front of the hotel, which was slightly inconvenient. Overall, good stay - just what I was expecting.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Our staff takes great pride in consistently offering an exceptional experience to our guest. We value you as our loyal guest and look forward to seeing you the next time you’re in the area. More 

Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 31, 2015

The staff were very friendly. The facility is not new and could use some updating. Their is construction on 290 and the construction noise woke me a couple of times during the night. I was there for work and this hotel was near Region 4, but it was quite confusing trying to get there with the construction on 290.

Review collected in partnership with Hampton

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

I recently stayed at this hotel for a few days 3/26/15 - 3/29/15. The first thing I noticed when I entered was how clean the hotel was from the inside and outside. The area the hotel is located at seems pretty safe. There's a few restaurants within walking distance Hooters , a BBQ place and I think a what a... More 

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Rockdale, Texas
1 review
5 of 5 stars Reviewed March 29, 2015

Christine was working at the front desk when my mother and I arrived. She was very professional and kind. She provided everything for us that we needed. My mother has medications that need to be refrigerated. We were provided with one within 30 minutes. Ms. Dee is wonderful. She makes sure everyone is satisfied at breakfast. Breakfast was awesome both... More 

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McKinney, Texas, United States
Top Contributor
142 reviews 142 reviews
45 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 26, 2015

This hotel and updated lobby and common areas such that you would see in a Hampton Inn. However when you get to your room, you will notice outdated furnishings, a definite dark feeling, and not a bit of decor on the walls; which make it look more like a lower end hotel than you would expect. Breakfast was what you... More 

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Geneva, United States
1 review
5 of 5 stars Reviewed March 24, 2015

Everyone here treated me, as well as other guests, as valued guests. Room was comfortable, with a chair and ottoman to relax in. The breakfast hostess, Ms. Dee, was exceptionally caring, making sure we all got a good breakfast, had what we needed, and were ready for the day.

Review collected in partnership with Hampton

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1 review
4 of 5 stars Reviewed March 20, 2015

Overall great hotel. Rooms were clean, breakfasts were tasty and the service was very professional. Ms. Dee in the morning made the show. Super kind and helpful to everyone. Made people smile and feel welcome.

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