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Hampton Inn - Brookhollow

#143 of 470 Hotels in Houston
Certificate of Excellence
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12909 Northwest Freeway, Houston, TX 77040
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Hampton Inn - Brookhollow
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Hampton Inn - Brookhollow
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161 Reviews from our TripAdvisor Community

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Traveler rating
    92
    38
    16
    10
    5
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39
30
8
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Spanish first
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    (161)
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    (34)
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    (48)
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    (35)
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    (44)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

Well run and nice and tidy. Clean room and bathroom. Relaxed but professional staff. Breakfast lady running a tight ship ☺. Pool area small but water is clear and everthing is working. I would come back. Good coffee on tap and OK free wifi.

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bangalore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We visited this property on the 4th of July weekend. The property is good, location wise. We were checked in very smoothly by a very nice night shift lady. The room had all amenities. The carpet in the room was dirty and wet. The AC was blowing cold wet air hence moistening all the upholstery and carpet. It was horrible... More 

Was this review helpful? Yes 2
Muskegon, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is one of the best Hotels I have stayed in. From the Front Desk to the lady that put the breakfast together. It was one of the best. My company stays there all the time, I am from Michigan and the front desk knew my boss and one of our service guys. cant wait to be back down there... More 

Was this review helpful? Yes 1
Bentonville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This Houston Hampton has a great employee in Ms Dee. Ms. Dee runs the breakfast area. It is very clean and well stocked. She is great about cleaning tables for the next guest and makes you feel very welcome at the hotel. She makes sure you have coffee and water if needed. She alone would make me come back to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Houston, United States
1 review
3 of 5 stars Reviewed June 12, 2015

I stay their from time to time, but this last trip wasn't so good. The girl at the check in counter had the worst attitude. I acutally had to call the hotel to get her to come out from the back office (by the way she hung up on the call and didn't know it was me calling), then gave... More 

Review collected in partnership with Hampton

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Rockwall, United States
1 review
5 of 5 stars Reviewed June 11, 2015

The staff here is wonderful, helpful and friendly, especially Mrs. Dee!! Property and rooms are clean and fresh. The breakfast is good and they have a Manager's Appreciation party on Tuesday night; free beer, wine and food!

Review collected in partnership with Hampton

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Mission, Texas
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 10, 2015

From now on it will become my favorite low price sleeping place. Beds and pillows very comfortable. Air Conditioner very cool. Good parking space. Nearby walking to restaurants. Breakfast place is very crowded.

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Austin, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 2, 2015

Unfortunately the Air Conditioning kept Turning On and Off all night long and I did not sleep since I can't sleep with out the noise of the AC or just the fan turned on. The unit did not have an option to keep the fan running all night like in other hotel. I called the lobby and they told me... More 

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Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Please accept our sincere apologies for the inconvenience you experienced with the conditions of the room. It was disappointing to learn that your stay was not up to standard and please rest assured that this is certainly not the lasting impression that we wish to leave with our valued guests. We would like to thank you for bringing this to... More 

Hollywood, United States
1 review
5 of 5 stars Reviewed June 1, 2015

The hotel was very clean and the staff was overly friendly. It was very quiet in the room and the a/c was freezing cold! I really enjoyed the breakfast in the morning. I am very picky about my meals but tere was a great variety of food to meet my dietary needs.

Review collected in partnership with Hampton

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Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team as I am sure they will appreciate a "Job well done." We value you as our loyal guest and look forward to seeing you the next time you’re in... More 

Huston, United States
1 review
2 of 5 stars Reviewed June 1, 2015

I had 2 big issues with these stays on 5/26 thru 5/29. The first issue was the air conditioning. My room was so very humid that I requested a change to another room just to find out that the conditions in this room was equally humid. The room actually smelt like wet carpet. In the mornings my close were damp... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Please accept our sincere apologies for the inconvenience you experienced with the conditions of the room. It was disappointing to learn that your stay was not up to standard and please rest assured that this is certainly not the lasting impression that we wish to leave with our valued guests. I have gladly refunded 9.90 to your account for the... More 

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