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Hampton Inn - Brookhollow

#147 of 469 Hotels in Houston
Certificate of Excellence
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12909 Northwest Freeway, Houston, TX 77040
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Hampton Inn - Brookhollow
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159 Reviews from our TripAdvisor Community

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Traveler rating
    92
    37
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    10
    5
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38
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8
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (159)
  • Mar-May only
    (34)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (44)
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Muskegon, Michigan
Level Contributor
8 reviews
5 of 5 stars Reviewed yesterday NEW

This is one of the best Hotels I have stayed in. From the Front Desk to the lady that put the breakfast together. It was one of the best. My company stays there all the time, I am from Michigan and the front desk knew my boss and one of our service guys. cant wait to be back down there... More 

Was this review helpful? Yes
Bentonville, United States
5 of 5 stars Reviewed 2 days ago NEW

This Houston Hampton has a great employee in Ms Dee. Ms. Dee runs the breakfast area. It is very clean and well stocked. She is great about cleaning tables for the next guest and makes you feel very welcome at the hotel. She makes sure you have coffee and water if needed. She alone would make me come back to... More 

Review collected in partnership with Hampton

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Houston, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I stay their from time to time, but this last trip wasn't so good. The girl at the check in counter had the worst attitude. I acutally had to call the hotel to get her to come out from the back office (by the way she hung up on the call and didn't know it was me calling), then gave... More 

Review collected in partnership with Hampton

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Rockwall, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff here is wonderful, helpful and friendly, especially Mrs. Dee!! Property and rooms are clean and fresh. The breakfast is good and they have a Manager's Appreciation party on Tuesday night; free beer, wine and food!

Review collected in partnership with Hampton

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Mission, Texas
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From now on it will become my favorite low price sleeping place. Beds and pillows very comfortable. Air Conditioner very cool. Good parking space. Nearby walking to restaurants. Breakfast place is very crowded.

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Austin, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Unfortunately the Air Conditioning kept Turning On and Off all night long and I did not sleep since I can't sleep with out the noise of the AC or just the fan turned on. The unit did not have an option to keep the fan running all night like in other hotel. I called the lobby and they told me... More 

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Please accept our sincere apologies for the inconvenience you experienced with the conditions of the room. It was disappointing to learn that your stay was not up to standard and please rest assured that this is certainly not the lasting impression that we wish to leave with our valued guests. We would like to thank you for bringing this to... More 

Hollywood, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was very clean and the staff was overly friendly. It was very quiet in the room and the a/c was freezing cold! I really enjoyed the breakfast in the morning. I am very picky about my meals but tere was a great variety of food to meet my dietary needs.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team as I am sure they will appreciate a "Job well done." We value you as our loyal guest and look forward to seeing you the next time you’re in... More 

Huston, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I had 2 big issues with these stays on 5/26 thru 5/29. The first issue was the air conditioning. My room was so very humid that I requested a change to another room just to find out that the conditions in this room was equally humid. The room actually smelt like wet carpet. In the mornings my close were damp... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Please accept our sincere apologies for the inconvenience you experienced with the conditions of the room. It was disappointing to learn that your stay was not up to standard and please rest assured that this is certainly not the lasting impression that we wish to leave with our valued guests. I have gladly refunded 9.90 to your account for the... More 

houston, United States
1 review
4 of 5 stars Reviewed May 25, 2015

This hotel was a great location for us. the room was very clean. the breakfast was good. the people were very friendly. the price was excellent. I would recommend this hotel to other that are traveling through Houston Texas

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team as I am sure they will appreciate a "Job well done." We value you as our loyal guest and look forward to seeing you the next time you’re in... More 

Round Rock, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 25, 2015

Our experience with our stay was very pleasant and friendly, we were in a hurry to check-in, dress and rush to a wedding the staff was accomodating and helpful, after we ended our vist with our wedding we were able to enjoy the stay at the inn and get a good rest.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team as I am sure they will appreciate a "Job well done." We value you as our loyal guest and look forward to seeing you the next time you’re in... More 

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