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Hampton Inn - Brookhollow

#145 of 474 Hotels in Houston
Certificate of Excellence
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12909 Northwest Freeway, Houston, TX 77040
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1 room 1 guest
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Hampton Inn - Brookhollow
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168 Reviews from our TripAdvisor Community

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Traveler rating
    96
    39
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    11
    6
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (168)
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    (34)
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Round Rock, Texas
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

I am a fan of Hampton Inn because of the amenities of the hotels. This particular one seems a bit outdated and unfortunately the surroundings (I mean the road) are under massive renovation/construction what makes a horrific traffic around the hotel. For my surprise the room does not have a refrigerator, what was not a problem for just 1 night... More 

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Auckland, New Zealand
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After a disastrous stay at this mess of a place I was told I'd be given a refund under their satisfaction guarantee. Still two months later I have received nothing and now the guy meant to be giving me my refund, Jack Murphy (jack.murphy@hilton.com for anyone else) has ignored any contact. Just avoid this disgusting company. Worst hotel experience I... More 

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Dear Guest, A refund was issued to the mailing address provided, which was invalid. We hope to have this issue resolved as quickly as possible.. More 

Scotland
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This seems to be an old Hampton Inn and everything about it was a bit old and tatty. Nothing was dirty but it all just felt quite worn. I moved hotel rather than stay here on my own after my colleagues left. The staff were good though, its just a shame its a bit rundown now.

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Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for any inconvenience you may have experienced . We want you to know that the comments we receive from our guests... More 

Miami, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Very satisfy with my stay, my room did not have a refrigerator and just few minutes they got one to my room. Breakfast delicious. We were very happy with the place and attention. We will go back to this hotel again

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team and as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our guest and I'm so... More 

Atlanta
1 review
5 of 5 stars Reviewed 3 weeks ago

Great Service and location . The Staff is best and they make you feel at home . You have to visit Mrs. Dee for Breakfast.Very clean room.Easy check in and out .Great place to stay and location to many places.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Our staff takes great pride in consistently offering an exceptional experience to our guest and I'm so happy to hear that we met your expectations. We value you as our loyal guest and look forward to seeing you the next... More 

Plantation, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at this hotel is incredibly customer oriented. The rooms are clean and roomy, and the breakfast buffet is a delight! The only issue I had was the A/C in the room that just wouldn't get cool enough for a good night's sleep. It was an older wall unit with no temp setting so all I could do was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team and as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our guest and I'm so... More 

New Orleans
1 review
5 of 5 stars Reviewed 4 weeks ago

The hospitality shown by the staff at this facility is superb. They are compassionate, friendly, and generous. The facility is clean and the room met all my expectations. The complimentary breakfast contained several great selections. Hot and cold meals were served. Also if you were in a rush and unable to sit down to eat there were bags given at... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team and as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our guest and I'm so... More 

1 review
4 of 5 stars Reviewed 5 weeks ago

Well run and nice and tidy. Clean room and bathroom. Relaxed but professional staff. Breakfast lady running a tight ship ☺. Pool area small but water is clear and everthing is working. I would come back. Good coffee on tap and OK free wifi.

Was this review helpful? Yes
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Our staff takes great pride in consistently offering an exceptional experience to our guest and I'm so happy to hear that your visit with us was what you expected. Thank you for being our guet and we look forward to... More 

bangalore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 8, 2015

We visited this property on the 4th of July weekend. The property is good, location wise. We were checked in very smoothly by a very nice night shift lady. The room had all amenities. The carpet in the room was dirty and wet. The AC was blowing cold wet air hence moistening all the upholstery and carpet. It was horrible... More 

Was this review helpful? Yes 2
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Please accept our sincere apologies for the inconvenience you experienced with the conditions of the room. It was disappointing to learn that your stay was not up to standard and please rest assured that this is certainly not the lasting impression that we wish to leave with our valued guests. We would like to thank you for bringing this to... More 

Muskegon, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

This is one of the best Hotels I have stayed in. From the Front Desk to the lady that put the breakfast together. It was one of the best. My company stays there all the time, I am from Michigan and the front desk knew my boss and one of our service guys. cant wait to be back down there... More 

Was this review helpful? Yes 1
Rosie R, General Manager at Hampton Inn - Brookhollow, responded to this review

Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team and as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our guest and I'm so... More 

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