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All 447 Houston hotels

Hampton Inn Houston Northwest

2.5 of 5 Hotel   |   20035 Northwest Freeway, Houston, TX 77065
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69%
Ranked #134 of 447 hotels in Houston
A recent review
3 of 5 stars reviewed 5 days ago
John G austin, United States
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72 people have reviewed this hotel

Traveler rating
    29
    20
    14
    4
    5
See reviews for
25
5
7
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
austin, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Stayed one night after late business meeting and left early next morning. Did not have opportunity to use facility or services except for a night's sleep. Room was clean and bed okay. There was some highway noise as hotel in right on US290

Review collected in partnership with Hampton

Was this review helpful? Yes
Austin, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I always try and stay at Hilton Properties and usually the Hampton Inn is wonderful, however this hotel was not. The room was tiny, it smelled so bad I almost couldn't stand it, soda machines were out of almost everything, I had to stand sideways in the shower it was so small and finally the breakfast was awful. When booking... More

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear James A., Thank you for taking the time to complete the survey. It is through your feedback that we can improve on our services to our guests. I am sorry that you found the room to be small and you said it had a bad smell. I hope that our staff offered to move you or compensate you for... More

Troutville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel with a great breakfast. Stayed 5 nights in March 2014 while visiting family. Breakfast was awesome, different every day. Staff was very knowledgeable and helpful. The only disappointment was there was no fitness room. The hotel did have access to a local fitness center.

Review collected in partnership with Hampton

Was this review helpful? Yes
California, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The rooms are clean and nice. Check in was a problem, but was due to new staff - should be ok after they have a few weeks training on the job - otherwise good beds and nice shampoos and soap products. Was a little close to the freeway - ask for a rear room. Over slept and didn't have a... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Donny C: Thank you so much for taking the time to write a review. Your feedback is very helpful to us and greatly appreciated. It is only through our guest's feedback that we can know what things we are doing well and which things we can improve on. We appreciate your patience and understanding regarding our newest team member... More

Paducah, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

great place, a little pricey, clean and helpful staff, good location, breakfast is ok, clean place, clean room, had no problems. Would stay there again but pricey. I would shop around next time. 200 words is too much for the survey. Maybe 50 words or less.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear John U: Thank you so much for taking the time to write a review. Your feedback is very helpful to us and greatly appreciated. We hope that you will come and stay with us again More

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The Hotel itself was very good. The staff was friendly and the rooms were clean and well maintained. The beds were comfy. The only problem I had was with the complimentary breakfast served. It was terrible. They served something that resembled scrambled eggs but certainly didn't taste like them. The bacon was so thin that you could see through it.... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Morinerj: Thank you so much for taking the time to write the review. Your feedback is very helpful to us and greatly appreciated. It is only through our guest's feedback that we can know what things we are doing well and which things we can improve on. We are looking into the issue with the eggs and hope to... More

United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Well below the normal Hampton Inn standard. Thin walls, you can hear the conversations, televisions, and sexual activity of all adjoining rooms, even above you. Rooms don't feel or smell very clean or fresh.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Travis A.- Thank you so much for taking the time to write a review. Your feedback is very helpful to us and greatly appreciated. It is only through our guest's feedback that we can know what things we are doing well and which things we can improve on. I am very sorry that you could hear sounds from another... More

Houston, United States
1 review
4 of 5 stars Reviewed March 5, 2014

We took a room to be closer to the conference than my house. We came to the hotel late in the evening each day and were out of the hotel by 0730 each morning. This is silly. wee did our review, now I'm just typing to meet your minimum 200 words.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Shila P.: Thank you so much for taking the time to write the review. Your feedback is very helpful to us and greatly appreciated. We hope that you will come and stay with us again More

Houston Northwest, United States
1 review
5 of 5 stars Reviewed February 28, 2014

Excellent location. Clean and attractive accommodations. This was what a hotel is meant to be. The staff members were both efficient and kind. Obviously, the Hilton chain takes the Hampton brand seriously.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Dennis H. : Thank you so much for taking the time to write the review.. Your feedback is very helpful to us and greatly appreciated. It is only through our guest's feedback that we can know what things we are doing well and which things we can improve on. We hope that you will come and stay with us... More

ARGYLE, United States
1 review
2 of 5 stars Reviewed February 5, 2014

The hotel was clean and staff were pleasant. The beds were hard as a rock!! Pillows were ok. We have stayed there previously, but this time the beds were terribly uncomfortable. It is also difficult to find this hotel on hilton's website.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cathy R, General Manager at Hampton Inn Houston Northwest, responded to this review

Dear Par R : Thank you so much for taking the time to write a review. Your feedback is very helpful to us and greatly appreciated. It is only through our guest's feedback that we can know what things we are doing well and which things we can improve on. We are looking into the issue with the bed and... More

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Additional Information about Hampton Inn Houston Northwest

Also Known As:
Hampton Inn Houston Northwest Hotel Houston
Hampton Inn Houston Northwest Hotel
Hampton Inn Houston
Houston Hampton Inn
Address: 20035 Northwest Freeway, Houston, TX 77065
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#134 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Houston Northwest 2.5*
Official Description (provided by the hotel):
Hampton Inn Houston-Northwest is conveniently located at Hwy 290 and FM 1960. Area attractions include picnic facilities, great shopping, horse racing, sporting events, beautiful homes and gardens, planetarium, cultural activities, and museums. Within 1 mile you can dine at IHOP, Denny's, Kettle Restaurant, or Luby's Cafeteria. We feature 62 rooms, including two whirlpool suites, interior corridor entrances, King Deluxe rooms with in-room Jacuzzi®, non-smoking floors, and complimentary use of 24-hour fitness facility. Each room and the lobby have been tastefully decorated by an interior designer. Amenities include complimentary continental breakfast bar, in-room coffee maker and hair dryer, and TV with cable. We also offer connecting rooms, cribs, and irons. Laundry/valet services are available for a nominal fee. Your satisfaction is 100% guaranteed! ... more   less 
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