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Courtyard by Marriott Houston Hobby Airport

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9190 Gulf Freeway, Houston, TX 77017
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Courtyard by Marriott Houston Hobby Airport
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Courtyard by Marriott Houston Hobby Airport
Courtyard by Marriott Houston Hobby Airport
Courtyard by Marriott Houston Hobby Airport
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118 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Pros: Excellent staff! Close to the airport. Lots of restaurants within 5-10 driving. Right of highway. Room are very clean and spacious for 1-2 people. Real hair dryer (not a wall mounted one), iron and board. Great shower pressure even on the top floor. Modern HD TV with HD channels. Free Wi-Fi. Cons: Car needed! Not in walking distance of... More 

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Top Contributor
64 reviews 64 reviews
28 hotel reviews
176 helpful votes 176 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Was booked at hotel by the airline when storms prevented landing at another destination. When calling for pickup at the airport the late night staff denied our reservation & said there was no way to pick us up at the airport. That's bad news from an airport hotel. After 40 minutes & 4 phone calls we were picked up. It... More 

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

I am sorry you had such a unfavorable experience while being at our property. I totally understand the frustration you must of had during that time. You are absolutely right that it should not have taken 40 minutes for our shuttle. We will review our shuttle routes to ensure prompt pick-up for our guests. More 

West Allis, Wisconsin
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

Good: The staff at the front desk was very helpful. The shuttle will provide free transportation to a list of nearby restaurants. Nice Courtyard. Shuttle to the airport. Bad: Housekeeping walked into my room twice without knocking. The Hot Tub was not in service. The food as the Cafe left a bit to be desired.

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thank you for your comment. My sincerest apologies for your experience at our hotel. I know it is fustrating to have unexpected guest enter your room even if it is a hotel associate. Our policy is to knock three times before entering the room and we dropped the ball. I will review the policy with our team to ensure our... More 

Raleigh, North Carolina
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very convenient location. Check in person Chris was extremely helpful. We were late for the shuttle bus going to the airport, and the driver made a second, unscheduled trip for us. Room was comfortable, clean, and unusually well dusted. The food at the "bistro" was substandard but convenient. Well stocked "market" for use in room.

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thank you for your response. We strive to create a memorable experience at our property for our guests. I am sorry to hear that our Bistro did not meet your standards. We will review the quality and preparation to ensure we meet the expectations of our guests. More 

New Jersey
Top Contributor
191 reviews 191 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Nice hotel. Front desk staff friendly. In the morning, I had a bad spill in the tub shower and fell on my hip. No bath mats. The tubs are bowl shaped so footing is tricky. I am glad I didn't break my hip. My two colleagues in other rooms also noted the same concern with their tubs.

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Port Isabel, Texas
Senior Contributor
35 reviews 35 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 28, 2015

The employees were so friendly and helpful. The room clean, neat and a comfortable. The down side was that we requested a room not too far to walk as one in our party has difficulty walkng. We were given rooms on the main floor which was great, but a long way down the hall. Also being in an unfamiliar area... More 

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Los Angeles, California
Top Contributor
58 reviews 58 reviews
54 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed March 24, 2015

Stayed here over the weekend and encountered many maintenance problems with the room. Shower not draining, toilet not flushing, a/c not working as well as it should, and fridge did not cool. No towels by pool or hot tub - dirty public areas. Hotel room was not clean - trash on floor, patio looked like a trash can had been... More 

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thank you for your feedback. I am extremely disappointed that you had such an unpleasant experience at our property. I will definitely forward you comments to the appropriate manager to ensure that this never happens again. I am glad our Assistant General Manager was able to take care of you immediately during your stay. Thank you again for your comments,... More 

Indiana
Top Contributor
73 reviews 73 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 15, 2015

Courtyard Marriott always symbolized a hotel of special merit, beyond the average. Most include a wonderful breakfast buffet. Most have courteous staff who have a job position to serve their guests. We did have a viewless room which had a king sized bed. The normal soap, shampoo, cream rinse, and hand lotion were set out for our use. The room... More 

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Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 13, 2015

The hotel is very close to Hobby airport so yes, it is convenient. The rooms were clean enough but small. The whole hotel is in need of a make-over. The hotel seems to be chronically under-staffed. The free shuttle to local restaurants is a joke unless you want to wait at least a half hour or so, so I'd recommend... More 

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Lauren N, Guest Services at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thanks for taking the time to share your feedback with us and the TripAdvisor community. Reviews such as yours are our most valuable tool for recognizing areas in which we're succeeding as well as those in which we can improve. As guest satisfaction is our top priority I am genuinely sorry to hear you had a less than perfect stay... More 

minneapolis
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 14, 2015 via mobile

Do NOT stay at this hotel. I've travelled frequently and never experienced such horribly rude front desk attendants. They promise a free shuttle to and from the airport however after waiting two hours and too many phone calls to count, each time I was promised the van would be "there in five minutes, we promise" we had another hotel van... More 

Was this review helpful? Yes 1
Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thank you for your comments. I am disappointed to read that you have such an unpleasant stay at our property. We do offer free shuttle service to and from the airport as well as surrounding areas within a three mile radius of the hotel. I sincerely apologize for the extended wait your experienced. We will review our shuttle schedule to... More 

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