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Courtyard by Marriott Houston Hobby Airport

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9190 Gulf Freeway, Houston, TX 77017
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Courtyard by Marriott Houston Hobby Airport
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Courtyard by Marriott Houston Hobby Airport
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121 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, Florida
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The service was very good at check-in and during the stay. The rooms seemed a little dated but the internet and other amenities were just fine. Very functional hotel for the business traveler and close to Hobby Airport. The location is excellent for certain business markets.

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Des Arc, Arkansas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel. Stayed here after our cruise. very nice and clean. Hotel staff was very helpful. Very comfortable beds. Food in the little bistro restaurant was delicious. The courtyard has comfortable furniture to sit out in the evening to visit, have a drink and just relax. Too cool for the pool to be open but it looked nice. Would stay... More 

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Los Angeles, California
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 26, 2015

Finding a reasonably priced, decently located hotel in greater Houston was way more challenging than I anticipated. I was going to be in town for 3 nights and was just looking for a place to sleep and prepare for work. This place provided a clean, safe and pleasant atmosphere for those things. The staff is super nice and the rooms... More 

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Orlando, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 4, 2015

Pros: Excellent staff! Close to the airport. Lots of restaurants within 5-10 driving. Right of highway. Room are very clean and spacious for 1-2 people. Real hair dryer (not a wall mounted one), iron and board. Great shower pressure even on the top floor. Modern HD TV with HD channels. Free Wi-Fi. Cons: Car needed! Not in walking distance of... More 

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Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
2 of 5 stars Reviewed May 1, 2015

Was booked at hotel by the airline when storms prevented landing at another destination. When calling for pickup at the airport the late night staff denied our reservation & said there was no way to pick us up at the airport. That's bad news from an airport hotel. After 40 minutes & 4 phone calls we were picked up. It... More 

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

I am sorry you had such a unfavorable experience while being at our property. I totally understand the frustration you must of had during that time. You are absolutely right that it should not have taken 40 minutes for our shuttle. We will review our shuttle routes to ensure prompt pick-up for our guests. More 

West Allis, Wisconsin
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed April 27, 2015

Good: The staff at the front desk was very helpful. The shuttle will provide free transportation to a list of nearby restaurants. Nice Courtyard. Shuttle to the airport. Bad: Housekeeping walked into my room twice without knocking. The Hot Tub was not in service. The food as the Cafe left a bit to be desired.

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thank you for your comment. My sincerest apologies for your experience at our hotel. I know it is fustrating to have unexpected guest enter your room even if it is a hotel associate. Our policy is to knock three times before entering the room and we dropped the ball. I will review the policy with our team to ensure our... More 

Raleigh, North Carolina
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 19, 2015

Very convenient location. Check in person Chris was extremely helpful. We were late for the shuttle bus going to the airport, and the driver made a second, unscheduled trip for us. Room was comfortable, clean, and unusually well dusted. The food at the "bistro" was substandard but convenient. Well stocked "market" for use in room.

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thank you for your response. We strive to create a memorable experience at our property for our guests. I am sorry to hear that our Bistro did not meet your standards. We will review the quality and preparation to ensure we meet the expectations of our guests. More 

New Jersey
Level Contributor
226 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed March 31, 2015

Nice hotel. Front desk staff friendly. In the morning, I had a bad spill in the tub shower and fell on my hip. No bath mats. The tubs are bowl shaped so footing is tricky. I am glad I didn't break my hip. My two colleagues in other rooms also noted the same concern with their tubs.

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Port Isabel, Texas
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 28, 2015

The employees were so friendly and helpful. The room clean, neat and a comfortable. The down side was that we requested a room not too far to walk as one in our party has difficulty walkng. We were given rooms on the main floor which was great, but a long way down the hall. Also being in an unfamiliar area... More 

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Louisiana
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed March 24, 2015

Stayed here over the weekend and encountered many maintenance problems with the room. Shower not draining, toilet not flushing, a/c not working as well as it should, and fridge did not cool. No towels by pool or hot tub - dirty public areas. Hotel room was not clean - trash on floor, patio looked like a trash can had been... More 

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Tristan D, General Manager at Courtyard by Marriott Houston Hobby Airport, responded to this review

Thank you for your feedback. I am extremely disappointed that you had such an unpleasant experience at our property. I will definitely forward you comments to the appropriate manager to ensure that this never happens again. I am glad our Assistant General Manager was able to take care of you immediately during your stay. Thank you again for your comments,... More 

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