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Holiday Inn Houston Intercontinental Airport

3.0 of 5 15222 John F Kennedy Blvd, Houston, TX 77032
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Certificate of Excellence 2014
Holiday Inn Houston Intercontinental Airport
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Holiday Inn Houston Intercontinental Airport
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376 reviews from our community

Traveler rating
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    133
    61
    24
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Houston Intercontinental Airport
See the most recent reviews
Houston, Texas
1 review
5 of 5 stars Reviewed December 24, 2013

The Front Desk Staff Would Like To Wish Everyone A Merry Christmas & A Happy New Year! Hope You Enjoy Every Travels This Year & Hope To See You All Again Soon! -Here At The Holiday Inn Bush Intercontinental Airport We Give 110% Of The Best Customer Service As We Can!

Was this review helpful? Yes
San Francisco, California
1 review
5 of 5 stars Reviewed December 22, 2013

Flight was cancelled was given a nite stay, was very upset on this set back, but upon arrival the front staffers: Mrs Anna, Trevor and Jose , turned my stay very comforting. Big ups!!!! to the staffers @ this location

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dera Guest. We're very glad you found us and very thrilled that our staff, Anna, Trevor, Jose, came through for you. Thank you taking the time to share! We hope that you always have smooth travels in the future and perhaps can visit us again and stay to enjoy more of Houston. Thank you again! Sincerely, Dennis Miller, General Manager More

Estes Park, Colorado
Top Contributor
136 reviews 136 reviews
50 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 20, 2013

After my flight out of Houston was cancelled due to weather, I chose the nearest Holiday Inn property and prepared myself for a typical airport hotel experience. Was I ever surprised! From the minute I called and spoke with Trevor, it was nothing but first class. He was so personable and efficient, both on the phone and during the check-in... More

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guest, it was terrific to read your review and compliments about your stay with us. We're glad the room was clean, comfortable, and quiet, and pleased that you found our staff, particularly Trevor, to be extra helpful! We also enjoyed learning of your nice compliments about the restaurant food. The Grill has a loyal local following which is usually... More

Chicago, Illinois
Top Contributor
143 reviews 143 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 19, 2013

While the hotel was great, convenient to the airport, etc., I really have to commend the staff, especially Trevor Johnson. He bent over backwards to help a dear friend of mine staying at the hotel. I booked a rewards night and gifted it to a friend who was stuck in Houston and needed a hotel for the night. I asked... More

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guest; Thank you so much for sharing your compliments about our employee Trevor and our hotel. We're very glad that he could make such an impressive difference for you. We're very fortunate that he's on our team and we will be sure that he is recognized for going above and beyond to help. Thank you for sharing and we... More

Puerto Vallarta, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 17, 2013

The hotel itself is nothing special, and seems to be on the older side - but - my room was extremely clean, nice and big, with clean fluffy towels. The heating unit was a little noisy, but I could at least control the temperature in the room. Also, the property is very close to the airport, and the shuttle runs... More

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guest; It was a real pleasure to read your comments! Thank you for taking time to recognize several on our staff for being so friendly and helpful to you. We're making sure that they are recognized for their efforts. We're also glad that the hotel met your needs, including the Good Eats Grill. We hope you always have smooth... More

Iron Mountain, MI
Top Contributor
69 reviews 69 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 14, 2013

We used this hotel for a night during a layover on our way to Costa Rica. First off, the shuttle only runs until 1 a.m. I called the hotel at 12:50 a.m. to tell them we were just getting off the plane. The girl put me on hold to see if she could see if the shuttle driver would wait... More

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guest; thank you for sharing your feedback about your stay with us. We appreciate all feedback and your concerns and suggestions are imporant to us. I want to apologize for the difficulty with transportation. We pay for all cabs from 1AM until 4:30AM, Its posted on the hotel's website. In checking I noticed that some other cabs were paid... More

Salem, New Hampshire
Top Contributor
60 reviews 60 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 9, 2013

During the ice storm, I ended up staying in Houston not because of the weather but because our fight crew was late. So the airline put me up overnight. I asked for a Holiday Inn. The one near the airport is great. Of course it might need some updating but it's comfortable and probably one of the most comfortable beds... More

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guest, we're so glad you found us after the airline difficulties and that the staff and hotel met all your needs. I believe the team here tries very hard to do a good job for our guests and I'm glad it showed. We wish you smooth travels in the future and hope Houston might be on your list of... More

Folsom, California
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 8, 2013

The hotel showed only a 3.7out of 5 on our booking through the IHG website, but the property was a very nice surprise. The location is great to the airport and freeway plus there is a restaurant attached to the hotel. The food was very good for both dinner and breakfast. The hotel and room was clean and comfortable with... More

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guests; Thank yuo for taking the time to share your very nice comments and rating about the hotel and staff. We were glad to see that you found the hotel clean, comfortable, and convenient, and the restaurant to be very good. We have also shared with Lillian your compliment of her services. Thank you for stayting with us! Sincerely,... More

Hartley Wintney, United Kingdom
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 6, 2013

For an airport hotel, I think this was lacking in basic requirements. I was disappointed that it took 30 minutes from calling the shuttle to checking in. Breakfast only started serving at 6am - not early enough. The return shuttles were only half-hourly, and toured the entire airport. The hotel itself is shabby and in need of a refurb. The... More

Was this review helpful? Yes 2
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guests; We appreciate that you stayed with us and thank you for your feedback. The night you stayed was when parts of the country had snow storms and many flights were cancelled. Our hotel took in many stranded guests who could not get to their desired locations. In the process it did cause some slowdowns in our services. I... More

Saint Paul
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 6, 2013

In the 90's, Holiday Inns were a rundown affair and something to avoid if you could. These days, with IHG management, they have come a long way, and this Holiday Inn was very good. For example, I was impressed by the way in which the front desk handled my reservation, which I had mistakenly booked for the previous day. Although... More

Was this review helpful? Yes
HOUAP6804, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Dear Guest, we really appreciate hearing your very nice comments and rating about our staff service and overall cleanliness. We have a hardworking team here and we're glad it showed! Thank you for choosing to stay with us! We hope we will be your first choice if you are able to vist Houston again. Sincerely, Dennis Miller. More

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Additional Information about Holiday Inn Houston Intercontinental Airport

Address: 15222 John F Kennedy Blvd, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston Intercontinental Airport 3*
Number of rooms: 416
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Also Known As:
Holiday Inn Houston Intercontinental Airport Hotel Houston
Intercontinental Houston Airport

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