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Holiday Inn Houston Intercontinental Airport

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15222 John F Kennedy Blvd, Houston, TX 77032
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Holiday Inn Houston Intercontinental Airport
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Holiday Inn Houston Intercontinental Airport
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440 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jurupa Valley, California
Top Contributor
86 reviews 86 reviews
44 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Trip started off with delay in getting hotel shuttle form the airport to the hotel. Check in was slow with even with Platinum Priority Club Status. Hotel is a little dated and the wear shows. Room was ok. Breakfast was not included with room. Check out was ok.

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Senior Contributor
31 reviews 31 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We (my wife and I) stayed one night in this hotel on our way to Phoenix. It was a nice hotel, relatively close to the airport. The shuttle came quickly after we called (although there were more people waiting, so maybe they were on their way anyway). We were checked in (with nice recognition of me being a Gold Elite... More 

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Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel smells old and musty, wallpaper is peeling and stained, the a/c didn't work and there was no hot water for our showers. For $140 a night, I can't believe there isn't even a free bowl of cereal for breakfast. Save yourself the hassle and find another hotel.

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Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

We are in renovation to solve the issues that you describe. We hope that we are able to turn this around and deliver a much better experience going forward. Charlie Madden: General Manager More 

Tyler, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Not worth the high price a night. The place was sold-out due to a convention in town. The front desk person was nice enough and gave me a goody bag along with the bonus points. This is by far the worst IHG hotel I have ever stayed. The building is very old and dirty; the hallways have a distinctive smell... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

I'm very sorry for the experience you had at this hotel. We are an older property and we know we have room for improvement. We are presently in the process of a renovation to remedy this issues that you mention. We appreciate that you are a loyal IHG Rewards Club Member and hope you will try us again when the... More 

Toms River
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not overly impressed with this property but it is easy to get to from Geo. Bush airport. The water pressure for the shower was low and the toilet didn't always flush completely. Restaurant and bar food and service was average too.

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Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for writing about your experience at our hotel. We are happy that you were able to make use of the complimentary hotel shuttle service. Charlie Madden: General Manager More 

Edmonton
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for two nights and had a room facing the tennis courts. It was very quiet and very easy to get on and off beltway 8 and close to I59. Check in was quick and efficient. I did not use the resturant or other ammenities. Wi-fi was slow.

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Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for this five star rating and for recommending our hotel. We have recently upgraded to fiber optic internet with 200 mbps coming into the hotel. There are still issues during peak demand times. We continue to look for solutions. Charlie Madden: General Manager More 

Liverpool, United Kingdom
Top Contributor
68 reviews 68 reviews
58 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We were glad we got this hotel on Hotwire as we had stayed here on a previous visit a few years ago. Smooth shuttle pick up from the airport and the pleasant receptionist checked us in with a smile and changed the room to a king instead of two queens. Our third floor room overlooked the pool area and was... More 

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Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for this four star rating and for recommending our hotel We are happy to hear that you were able to make use of our complimentary airport shuttle and enjoyed Good Eats Restaurant. Charlie Madden: General Manager More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel located right at the steps of the airport. The shuttle service was great and I really appreciated them being on time when they had scheduled shuttle service. The star of the hotel had to be Ms. Pamela. I had a few issues when I arrived and she was quick to resolve each and every... More 

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Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for recognizing Pamela. We are indeed fortunate to have her on our team. We are happy to hear that you enjoyed Good Eats Restaurant. We hope to serve you again soon. Charlie Madden: General Manager More 

Portland, Maine
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Holiday Inn Houston Intercontinental for an overnight as a connection to another city the following morning. Check in was a breeze, front desk personnel was accommodating and knowledgeable. Room was clean, nicely appointed and with a living room area, fairly roomy. Easily could have accommodated 2 couples. Pick up at the airport was a call away... More 

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Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for recommending our hotel. We appreciate your comments and hope you will choose our hotel again when you are traveling to Houston. Charlie Madden: General Manager More 

Georgetown, Texas
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is in dire need of an update and maintenance. It is dark and smells of mold and natural gas. The maids drag their clean bedding and towels along the halls as they do not have carts! We had to go to 3 ice machines before we found a working machine. In our room we experienced these problems: constantly... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

I am truly sorry for the experience that you describe while staying at our hotel. While we are an older property we work hard to make each stay and enjoyable experience. A new beverage cooler is on order for the bar and the ice machines have been repaired. We are beginning a renovation of the public areas this week and... More 

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