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Holiday Inn Houston Intercontinental Airport

#93 of 461 Hotels in Houston
Certificate of Excellence
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15222 John F Kennedy Blvd, Houston, TX 77032
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Holiday Inn Houston Intercontinental Airport
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Holiday Inn Houston Intercontinental Airport
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418 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Qualicum Beach, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As my husband and I had to be at the airport by 5 in the morning we decided to stay at a hotel which was just a short drive by shuttle away. We booked our hotel on Hotwire so didn't know which hotel we'd be staying at until we committed to the booking. I have to say I was disappointed... More 

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for writing about your experience at our hotel and for recommending Good Eats Restaurant. We appreciate our guests and look forward to serving you again soon. Charlie Madden: General Manager More 

Bracknell, United Kingdom
Contributor
18 reviews 18 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel was "adequate" for jumping off an aeroplane one afternoon and catching another next day. The property is grubby and shabby and in desperate need of some hot soapy water to get rid of the accumulations of grime! Firstly, it's okay for Americans to whip out a callphone and call the property to get the Shuttle Bus to call.... More 

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for taking the time to write about your experience and letting us know where we need to work on improving. I apologize for the difficulty that you encountered trying to phone for the shuttle service. We are an older property, but we are beginning the process of renovation. Charlie Madden: General Manager More 

St. Petersburg, Florida
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

This is by far the worst Holiday Inn I have ever stayed at. I should have known by the filthy hall carpet that the rooms would be no better. Walked into 60 degree room. Mold in refrigerator. Food splattered ceiling. Soiled chairs. Front staff less than helpful. They do not car

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

I'm very sorry that you had an unpleasant experience at our hotel. We are an older property and we are beginning a renovation of the public areas very soon. Our staff cares very much about our guests. If there is anything I can do to remedy this with you please contact me directly. Charlie Madden: General Manager More 

Northborough, Massachusetts
Top Contributor
114 reviews 114 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel located close to th airport faciities are well kept,rooms are clean and quiet Nice bar and restaurant ,plus free shuttle to airport and a close by shopping center Front desk personel were friendly and willig to help you at arival, durng your stay and at check-out

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for recommending our hotel. We are happy that you enjoyed Good Eats restaurant and found the rooms and staff accommodating. Charlie Madden: General Manager More 

Akron, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'll preface with the fact that my room was on the house given the poor experience. I was not looking for a free stay - just a good night of sleep....which I got My woes follow: - Hotel overbooked - Several guest walked in my presence. Told that is a regular occurrence. - Staff Friendly but apologies seem part of... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for letting us know the areas were we need to improve. We were experiencing problems with the key system during the period of your stay and I apologize for the inconvenience. This has been resolved now. We will be beginning some renovations this month to improve the overall condition of the hotel. Charlie Madden: General Manager More 

Austin, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is ideal for the MALE Business Traveler. Upon checking in the desk agent noticed we were mothers traveling with our female children, yet we were placed on the top floor, in the corner, across from the stair well and next to a construction work crew. Our door would not lock when closing, but was immediately fixed. When asked... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

We are sorry that you had such a disappointing experience at our hotel. The issues that you describe are unacceptable and should have been handled better. I will take this up with the persons responsible to insure that they do not happen again. Please contact me directly so that I can make things right with you. Charlie Madden: General Manager More 

willis
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the best hotels near the houston airport. Front desk makes you feel at like you have arrived home. Shuttle to and from airport is great. Restaurant on site is great and the wait staff is friendly and professional. Breakfast in the morning is fantastic.

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for this five star rating and for recognizing the efforts for the front desk, restaurant and transportation staff. Charlie Madden: General Manager More 

Cape Town, South Africa
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Holiday Inn continues to be a reliable airport property for a businessman. You know what to expect and you get what you expect. This one has great value, good restaurant and a wonderfully comfortable bed!

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

We are happy that you enjoyed your stay and found the accommodations comfortable. Charlie Madden: General Manager More 

Minneapolis
Top Contributor
50 reviews 50 reviews
35 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only stayed one night pre-cruise and arrived to the hotel around 8pm. Due to the short stay I can't comment on many of the hotel amenities but we did enjoy a late meal at the attached restaurant. Food and service both were good. Check in was without issue and lobby area was surprisingly busy but the hotel was hosting a... More 

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for this review and for choosing to stay at our hotel. We are happy to hear that you enjoyed Good Eats restaurant. We hope to see you again before your next cruise. Charlie Madden: General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This is a very nice hotel. The staff is very friendly and my family an I enjoyed the stay. I've had better breakfast but who cares it was free. The room was spotless and I had a small checking in issue but manager Christiana was very accommodating.

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for this five star rating and for recognizing Christina. We are indeed fortunate to have her on our team. We appreciate your trusting your family to our hotel. We look forward to serving you again. Charlie Madden: General Manager More 

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