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Holiday Inn Houston Intercontinental Airport

#109 of 468 Hotels in Houston
Certificate of Excellence
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15222 John F Kennedy Blvd, Houston, TX 77032
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Holiday Inn Houston Intercontinental Airport
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Holiday Inn Houston Intercontinental Airport
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422 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this hotel via Priceline for a very decent rate for a one night stay. The shuttle was punctual to/from IAH airport, the room was clean, and the facilities were absolutely fine. Not many choices for restaurants nearby and the inhouse restaurant is average.

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for taking the time to rate our hotel and provide some comments. We appreciate your business and we hope to see you again when you are in the Houston area. Charlie Madden: General Manager More 

Lagos, Nigeria
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I flew in to Houston for a brief training close to the airport and Holiday Inn Airport offered me the best package that keeps me close to both the airport and the training center. Goods: A shuttle bus goes to the airport to pick or drop guests for free at about every 15mins. I came in with a colleague and... More 

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for choosing our hotel and for sharing your experience. If you would care to contact me directly, I would be interested in following up with your comment about the unfriendly front desk agent. Charlie Madden: General Manager More 

Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 weeks ago

I typically do a good job of reading properties with mixed reviews and navigating around the embellished to make a good decision.....this time I didn't. Holiday Inn should be embarrassed to have this property on their roster. I was in a first floor renovated room where there were no outlets on the sink(better have a rechargeable shaver or battery operated... More 

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for letting us know where we need to improve. While we are an older property, we work hard to deliver superior service to our guests. We hope you will give us another chance in the future. Charlie Madden: General Manager More 

Qualicum Beach, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As my husband and I had to be at the airport by 5 in the morning we decided to stay at a hotel which was just a short drive by shuttle away. We booked our hotel on Hotwire so didn't know which hotel we'd be staying at until we committed to the booking. I have to say I was disappointed... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for writing about your experience at our hotel and for recommending Good Eats Restaurant. We appreciate our guests and look forward to serving you again soon. Charlie Madden: General Manager More 

Bracknell, United Kingdom
Contributor
17 reviews 17 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel was "adequate" for jumping off an aeroplane one afternoon and catching another next day. The property is grubby and shabby and in desperate need of some hot soapy water to get rid of the accumulations of grime! Firstly, it's okay for Americans to whip out a callphone and call the property to get the Shuttle Bus to call.... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for taking the time to write about your experience and letting us know where we need to work on improving. I apologize for the difficulty that you encountered trying to phone for the shuttle service. We are an older property, but we are beginning the process of renovation. Charlie Madden: General Manager More 

St. Petersburg, Florida
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is by far the worst Holiday Inn I have ever stayed at. I should have known by the filthy hall carpet that the rooms would be no better. Walked into 60 degree room. Mold in refrigerator. Food splattered ceiling. Soiled chairs. Front staff less than helpful. They do not car

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

I'm very sorry that you had an unpleasant experience at our hotel. We are an older property and we are beginning a renovation of the public areas very soon. Our staff cares very much about our guests. If there is anything I can do to remedy this with you please contact me directly. Charlie Madden: General Manager More 

Northborough, Massachusetts
Top Contributor
114 reviews 114 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel located close to th airport faciities are well kept,rooms are clean and quiet Nice bar and restaurant ,plus free shuttle to airport and a close by shopping center Front desk personel were friendly and willig to help you at arival, durng your stay and at check-out

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for recommending our hotel. We are happy that you enjoyed Good Eats restaurant and found the rooms and staff accommodating. Charlie Madden: General Manager More 

Akron, Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'll preface with the fact that my room was on the house given the poor experience. I was not looking for a free stay - just a good night of sleep....which I got My woes follow: - Hotel overbooked - Several guest walked in my presence. Told that is a regular occurrence. - Staff Friendly but apologies seem part of... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for letting us know the areas were we need to improve. We were experiencing problems with the key system during the period of your stay and I apologize for the inconvenience. This has been resolved now. We will be beginning some renovations this month to improve the overall condition of the hotel. Charlie Madden: General Manager More 

Austin, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is ideal for the MALE Business Traveler. Upon checking in the desk agent noticed we were mothers traveling with our female children, yet we were placed on the top floor, in the corner, across from the stair well and next to a construction work crew. Our door would not lock when closing, but was immediately fixed. When asked... More 

Was this review helpful? Yes 1
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

We are sorry that you had such a disappointing experience at our hotel. The issues that you describe are unacceptable and should have been handled better. I will take this up with the persons responsible to insure that they do not happen again. Please contact me directly so that I can make things right with you. Charlie Madden: General Manager More 

willis
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 14, 2015

One of the best hotels near the houston airport. Front desk makes you feel at like you have arrived home. Shuttle to and from airport is great. Restaurant on site is great and the wait staff is friendly and professional. Breakfast in the morning is fantastic.

Was this review helpful? Yes
Charlie M, General Manager at Holiday Inn Houston Intercontinental Airport, responded to this review

Thank you for this five star rating and for recognizing the efforts for the front desk, restaurant and transportation staff. Charlie Madden: General Manager More 

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