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All 451 Houston hotels

Crowne Plaza Hotel Houston- Medical Center

3.5 of 5 Hotel   |   8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
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Crowne Plaza Hotel Houston- Medical Center
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35%
Ranked #280 of 451 hotels in Houston
A recent review
5 of 5 stars reviewed 3 days ago
vicki P
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  • Reviews (232)
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  • Room tips (65)
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232 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at this hotel twice in July. Not sure how long each time, we would book for 3 days, no problem that Md Anderson only needed us for one night and one day each time, they gladly cancelled the rest of trip and added points back on IHG. The rooms are so nice, clean and everyone was very... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your comments and we're very happy that our staff and managers helped make your stay very enjoyable. We look forward to your next visit in August. Sincerely More

Plano
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed 3 nights in July and was pleased with the service at the front desk, housekeeping, the breakfast restaurant and the bar. The shuttle driver, Cris Lopez, was great. Polite, friendly and happy to make suggestions about restaurants around the area.

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your comments from you short stay with us. Our team is very happy that we could make your stay very enjoyable while in Houston. More

Houston
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel because of the location for three nights while there was construction going on at my house. I cannot say enough good things about the service and the staff. They are extremely helpful and friendly. The rooms are well appointed and very clean. I do not see why there are some bad reviews here. The hotel... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your comments and we're very happy that you enjoyed your stay. We hope that on your next visit to Houston you will again stay with us. Hotelstaff Jerry More

Tucson, Arizona
Contributor
20 reviews 20 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for the World Series of Dog Shows. The staff was efficient and friendly. The room I was assigned had a view of part of the roof, but the room was spacious and clean. The bed was very comfortable. And the hotel even with the dog show and circus across the street was quiet. The restaurant serves a... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your comments about your most recent stay. We're very happy that you found our property to your satisfaction. again thank you. Hotelstaff Jerry More

Garland
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel while attending the World Series of Dog Shows at the NRG Center. The staff was great considering the number of dogs roaming the hallways and lobby. The room was a nice size for two double beds with extra room for the kids on the floor. Had a refrigerator but really missing a microwave. The gates are... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Our team is very happy that you and your family enjoyed their stay with us and thank you for taking time to post your comments. We look forward to your next visit with us. Hotelstaff Jerry More

Ponchatoula
Top Contributor
83 reviews 83 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

From the time we checked in the front desk staff, especially Angela, to the shuttle service, Chris, to the great meals in restaurant, breakfast buffet was awesome, to the beautiful room with pillow top mattress, our visit was a wonderful experience. I stand by my motto, " no surprise" when we stay at HI. If you have medical appointment or... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your review and we're very happy that you enjoyed your stay with us. And we look forward to your return and again thank you. More

Weatherford, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I had a large group that I brought to Houston to do college tours and this hotel was good for us. The only complaint I had was that they couldn't put my female students all on one floor. But they made it all good by providing me an extra room for my sponsor. While it took a little while to... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your experience while staying with us. We do hope on your next visit to Houston you will stay with us. More

Bintan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I missed staying here due to storms in Dallas but got chaged for the night (no problem) on May 12 2014 however, I have been sending emails and made phone calls asking for a copy of my statement for my business expense claim. It is now July 7, almost 2 months later and I still have received a reply to... More

Was this review helpful? Yes 2
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

I'm very sorry for this mistake and thank you for taking time to post your comments.. More

Houston, Texas
Top Contributor
365 reviews 365 reviews
43 hotel reviews
220 helpful votes 220 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I ALWAYS check reviews before staying in a hotel...well almost always and this was one of those times. We were going to the Grand Prix of Houston for the race of Saturday and the people that had the suite asked us to come back on Sunday because the weather was going to be a factor is Saturdays race. I knew... More

Was this review helpful? Yes 3
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

We're very sorry that we did not meet your expectations during your visit. More

Huntsville, Texas
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I expected more from this property. Too many visitors and only 2 bell men with no available carts. Most had to carry their own luggage. Request refrigerator and microwave. Personnel at desk during check in said they would keep me abreast of availability. However during the 4 day stay I was never contacted. The furnishings are old and you can... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

We're very sorry that our team did not meet your expectations and for the short comings you experienced during your stay. More

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Additional Information about Crowne Plaza Hotel Houston- Medical Center

Address: 8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Houston- Medical Center 3.5*
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Also Known As:
Crowne Plaza Hotel Houston- Medical Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
650

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