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All 447 Houston hotels

Crowne Plaza Hotel Houston- Medical Center

3.5 of 5 Hotel   |   8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
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Crowne Plaza Hotel Houston- Medical Center
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Ranked #272 of 447 hotels in Houston
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209 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Puerto Rico
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is not a 3 1/2 Stars Hotel. It should be a 3* Tops... The lobby is clean but SUPER OLD, even the machine that activates your room keys is older than my grandma. The pool seems nice and clean, but we stayed at one of the buildings of the property, not at the same building as the lobby, and... More

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Edmonton, Canada
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Let me begin by saying that the entrance and lobby to this hotel are lovely. The staff that brought me room service was very pleasant and the food was reasonable. However...the front desk staff need some training or management needs to be reminded that people can choose other hotels. The room I was in had new beds and a new... More

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Oswego, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

I must say I really liked this hotel despite some of it's age related issues. The front desk staff was very accommodating and friendly. The hotel was extremely busy when I arrived but the staff remained pleasant and I must say went out of their way to make me comfortable and make sure I was happy with the room I... More

Was this review helpful? Yes 1
Lakeville, MN
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For a Crowne Plaza you cant beat the price, but I don't think I have ever stayed at a Crowne Plaza as dated as this. The Pro's- Great rates can be had. Staff is professional and sincerely hospitable. Restaurant has good food at reasonable prices. Breakfast buffet is plentiful and good. The woman that called after check in to insure... More

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Miami, Florida
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When we got to the hotel at 12 am they gave us the room 418.it was dirty, there were glasses and pillows on the floor, the bed wasn't done, leftovers on the table. They offered us a suite and apologies. The problem is the suite has only one small window and there is a terrible humidity smell

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear kepokomemolo, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was nice but the parking situation was awful. I went to Houston just to see my brother and he could not even park in the lot when he came to see me. He is disable but we had to go out since he could not park there. That was very disappointing.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear HEFMCW, Thank you very much for sharing your experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We sincerely apologize for we fell below your expectations on our parking facility. We regret that this aspect has negatively impacted your overall experience. Our guests’ satisfaction... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Originally booked through Hotels.com but am reposting review here. The only pro to the Crowne Plaza is its close proximity to Reliant Park, only a 10 minute walk door to door. Everything else about this hotel is a disaster…service…management…room quality…etc. My specific complaints during my stay were: - The hotel decided to have a live band playing in the lobby... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear 123ABC-Traveler, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

Not sure where to start so I'll first say that when you are checked in you are given a sticker for the outside of your car. WITH YOUR ROOM NUMBER ON IT!!! I was shocked! I was traveling alone. Anyone could see me get out of my car and know what room I was staying in. All the perimeter security... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear LLHB, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff, food selection and cleanliness. However, we’re sorry we fell below your expectation regarding the parking security arrangement. We will look into this concern. I assure you the feedback of... More

Plymouth
Top Contributor
199 reviews 199 reviews
56 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed March 20, 2014

Do t expect high standards here. It is fine. In fact a friend would describe it as vanilla. The checkin staff gave me the wrong room when I arrived (there was already someone in it!). Turns out it was a typo. However the room keys didn't work either!! Breakfast staff were equally average. Pretty young girl clearly had her brain... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear David M, Thank you for taking the time to write your review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We apologize for any inconvenience during your check-in. We're sorry you were not satisfied with the service you received from the restaurant staff. We take all reviews positive and negative very... More

San Antonio, Texas
1 review
2 of 5 stars Reviewed March 16, 2014 via mobile

My husband and I booked a deluxe king suite 2 weeks in advanced and received confirmation via email. We arrived and the front desk employee told my husband we absolutely do not have a deluxe king suite in a rude tone almost in a laughing manner. He said the best he could do was two double beds. Really? We did... More

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Art Z, Director of Sales at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Good afternoon! I am terribly sorry that you not only experienced this during your stay but that it was your second time to have this type of action happen. Could you please contact me directly at azehnder@houcp.com so we can discuss your issues and hopefully we can assist you in service recovery? Thank you- Art Zehnder More

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Additional Information about Crowne Plaza Hotel Houston- Medical Center

Also Known As:
Crowne Plaza Hotel Houston- Medical Houston
Crowne Plaza Hotel Houston- Medical
Address: 8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #272 of 447 hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Houston- Medical Center 3.5*
Reservation Options:
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