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All 447 Houston hotels

Crowne Plaza Hotel Houston- Medical Center

3.5 of 5 Hotel   |   8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
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Crowne Plaza Hotel Houston- Medical Center
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Ranked #274 of 447 hotels in Houston
A recent review
4 of 5 stars reviewed 4 days ago
Tony Z Oswego, Illinois
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207 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Oswego, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I must say I really liked this hotel despite some of it's age related issues. The front desk staff was very accommodating and friendly. The hotel was extremely busy when I arrived but the staff remained pleasant and I must say went out of their way to make me comfortable and make sure I was happy with the room I... More

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Lakeville, MN
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

For a Crowne Plaza you cant beat the price, but I don't think I have ever stayed at a Crowne Plaza as dated as this. The Pro's- Great rates can be had. Staff is professional and sincerely hospitable. Restaurant has good food at reasonable prices. Breakfast buffet is plentiful and good. The woman that called after check in to insure... More

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Miami, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When we got to the hotel at 12 am they gave us the room 418.it was dirty, there were glasses and pillows on the floor, the bed wasn't done, leftovers on the table. They offered us a suite and apologies. The problem is the suite has only one small window and there is a terrible humidity smell

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New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was nice but the parking situation was awful. I went to Houston just to see my brother and he could not even park in the lot when he came to see me. He is disable but we had to go out since he could not park there. That was very disappointing.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear HEFMCW, Thank you very much for sharing your experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We sincerely apologize for we fell below your expectations on our parking facility. We regret that this aspect has negatively impacted your overall experience. Our guests’ satisfaction... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Originally booked through Hotels.com but am reposting review here. The only pro to the Crowne Plaza is its close proximity to Reliant Park, only a 10 minute walk door to door. Everything else about this hotel is a disaster…service…management…room quality…etc. My specific complaints during my stay were: - The hotel decided to have a live band playing in the lobby... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear 123ABC-Traveler, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

Not sure where to start so I'll first say that when you are checked in you are given a sticker for the outside of your car. WITH YOUR ROOM NUMBER ON IT!!! I was shocked! I was traveling alone. Anyone could see me get out of my car and know what room I was staying in. All the perimeter security... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear LLHB, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff, food selection and cleanliness. However, we’re sorry we fell below your expectation regarding the parking security arrangement. We will look into this concern. I assure you the feedback of... More

Plymouth
Top Contributor
197 reviews 197 reviews
56 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Do t expect high standards here. It is fine. In fact a friend would describe it as vanilla. The checkin staff gave me the wrong room when I arrived (there was already someone in it!). Turns out it was a typo. However the room keys didn't work either!! Breakfast staff were equally average. Pretty young girl clearly had her brain... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear David M, Thank you for taking the time to write your review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We apologize for any inconvenience during your check-in. We're sorry you were not satisfied with the service you received from the restaurant staff. We take all reviews positive and negative very... More

San Antonio, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I booked a deluxe king suite 2 weeks in advanced and received confirmation via email. We arrived and the front desk employee told my husband we absolutely do not have a deluxe king suite in a rude tone almost in a laughing manner. He said the best he could do was two double beds. Really? We did... More

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Art Z, Director of Sales at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Good afternoon! I am terribly sorry that you not only experienced this during your stay but that it was your second time to have this type of action happen. Could you please contact me directly at azehnder@houcp.com so we can discuss your issues and hopefully we can assist you in service recovery? Thank you- Art Zehnder More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2014

The first weird thing I encountered after checking in, was being directed to get back in the car and drive to a building that was outside and around back. It had a name or number, but I don't remember what it was. Seemed kinda separated from the main building and if I would have been alone, it would have been... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Dear Kim J, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are very happy to read you found our location perfect. However, we regret letting you down on some aspects of your stay. We appreciate you bringing your concern to our attention and apologize for any discomfort... More

PENFIELD
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 3, 2014

I was there for a business trip and stayed one night. The hotel was showing it's age a bit because it was an older building. But the room was clean and tidy. I got in late and had an early flight but did have time to enjoy the breakfast buffet. That was pretty good w/ample selection of hot food and... More

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Additional Information about Crowne Plaza Hotel Houston- Medical Center

Also Known As:
Crowne Plaza Hotel Houston- Medical Houston
Crowne Plaza Hotel Houston- Medical
Address: 8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#274 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Houston- Medical Center 3.5*
Reservation Options:
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