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All 451 Houston hotels

Crowne Plaza Hotel Houston- Medical Center

3.5 of 5 Hotel   |   8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
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Crowne Plaza Hotel Houston- Medical Center
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34%
Ranked #282 of 451 hotels in Houston
A recent review
5 of 5 stars reviewed yesterday
Donna_Bledsoe Garland
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228 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Garland
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at this hotel while attending the World Series of Dog Shows at the NRG Center. The staff was great considering the number of dogs roaming the hallways and lobby. The room was a nice size for two double beds with extra room for the kids on the floor. Had a refrigerator but really missing a microwave. The gates are... More

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Ponchatoula
Top Contributor
83 reviews 83 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the time we checked in the front desk staff, especially Angela, to the shuttle service, Chris, to the great meals in restaurant, breakfast buffet was awesome, to the beautiful room with pillow top mattress, our visit was a wonderful experience. I stand by my motto, " no surprise" when we stay at HI. If you have medical appointment or... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your review and we're very happy that you enjoyed your stay with us. And we look forward to your return and again thank you. More

Weatherford, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

I had a large group that I brought to Houston to do college tours and this hotel was good for us. The only complaint I had was that they couldn't put my female students all on one floor. But they made it all good by providing me an extra room for my sponsor. While it took a little while to... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for taking time to post your experience while staying with us. We do hope on your next visit to Houston you will stay with us. More

Bintan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I missed staying here due to storms in Dallas but got chaged for the night (no problem) on May 12 2014 however, I have been sending emails and made phone calls asking for a copy of my statement for my business expense claim. It is now July 7, almost 2 months later and I still have received a reply to... More

Was this review helpful? Yes 2
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

I'm very sorry for this mistake and thank you for taking time to post your comments.. More

Houston, Texas
Top Contributor
328 reviews 328 reviews
43 hotel reviews
214 helpful votes 214 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I ALWAYS check reviews before staying in a hotel...well almost always and this was one of those times. We were going to the Grand Prix of Houston for the race of Saturday and the people that had the suite asked us to come back on Sunday because the weather was going to be a factor is Saturdays race. I knew... More

Was this review helpful? Yes 3
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

We're very sorry that we did not meet your expectations during your visit. More

Huntsville, Texas
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I expected more from this property. Too many visitors and only 2 bell men with no available carts. Most had to carry their own luggage. Request refrigerator and microwave. Personnel at desk during check in said they would keep me abreast of availability. However during the 4 day stay I was never contacted. The furnishings are old and you can... More

Was this review helpful? Yes
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

We're very sorry that our team did not meet your expectations and for the short comings you experienced during your stay. More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This is an older hotel....nicely renovated so I can deal with that. The biggest problem that I have is the cocky assistant front desk manager david. I have never dealt with someone so condescending and rude. When I asked to speak with the gm, I was told he doesn't have one and that I have to deal with him. Rude,... More

Was this review helpful? Yes 1
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

We're very sorry for the short comings during your stay and that we did not meet your expectations. We're very sorry for the actions of our staff. More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 11, 2014

I called the front desk. I ask for towels, blankets, sheets, and a microwave. Which these things should have been in the room already but was not. When asked I was told housekeeping would bring these items right away never did. When addressing the issue this morning upon leaving I was given this card to link tripadvisor.com what? exactly what... More

Was this review helpful? Yes 3
Jerry M, General Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Please except our sincere apology for the shortcomings you experienced and we regret our hotel staff did not live up to your expectations. Your feed back will help us improve the quality of services we offer. More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 30, 2014

As a Platinum Elite member of IHG, I have stayed in enough of their properties to realize this one is by far the worst hotel in their group. I was scheduled to stay in Houston one night last week but because of conferences being held, most hotel rooms were booked. I chose this hotel based on my prior experience with... More

Was this review helpful? Yes 7
Jerry M, Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for your comments and we're very sorry that our hotel and staff did not meet your expectations . More

San Diego, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 29, 2014

This is the worst Crowne Plaza I have ever stayed in. Clean and quiet, and the beds were nice. But it was not up to the standard that one expects from a Crowne Plaza, supposedly a premium brand. It was not what you expect from a Holiday Inn Express. There were a lot of little things that were not at... More

Was this review helpful? Yes 4
Jerry M, Manager at Crowne Plaza Hotel Houston- Medical Center, responded to this review

Thank you for your comments and we're very sorry for not meeting your expectations with your stay. More

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Additional Information about Crowne Plaza Hotel Houston- Medical Center

Address: 8686 Kirby Drive, 2350 South Loop West at Kirby, Houston, TX 77054
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Houston- Medical Center 3.5*
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Also Known As:
Crowne Plaza Hotel Houston- Medical Houston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#282 Spa Hotel in Houston
Hotel Class
Number of rooms
650

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