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All 451 Houston hotels

SpringHill Suites Houston Brookhollow

3.0 of 5 Hotel   |   2750 North Loop West, Houston, TX 77092
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Ranked #85 of 451 hotels in Houston
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 22, 2014
Colleen C
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78 people have reviewed this hotel

Traveler rating
    34
    27
    12
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28
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
1 review
5 of 5 stars Reviewed July 22, 2014

I stayed here for business and family and loved it for both. Super friendly staff, comfortable beds, and clean environment. It is right of the highway but I didn't hear the traffic noise while in either room. Highly recommend!

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Dallas, Texas
Top Contributor
55 reviews 55 reviews
38 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 2, 2014

Check-in experience was quick and done right. Extra pillows - no problem. Room away from freeway, you got it! Everything in the room worked like new. Nice cold A/C, which in Houston is a must. I will choose this hotel again when business brings me here.

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Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 22, 2014

Overall this is a average/good property. We checked-in on a Saturday and checked-out on a Thursday. The weekday staff was excellent, proactive and professional. The weekend staff was less than professional - not horrible, but "off". The location is drab, but it is Houston - it does serve the office buildings/corporate centers around it, and it is just off the... More

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TMIHospitality, Manager at SpringHill Suites Houston Brookhollow, responded to this review

Dear Bernadette623, Thank you for your review of the SpringHill Suites Houston Brookhollow. I'm glad to hear that you had an overall enjoyable stay, and especially liked our complimentary breakfast. However, I'm sorry to hear that members of my staff were less than friendly. I will address this with them right away. I appreciate your feedback and hope that if... More

Lakeland, Florida
Top Contributor
107 reviews 107 reviews
50 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 15, 2014

This facility is not up to date, but neither is the area. It is very, very difficult to get into and out of this hotel account of insane highway construction. The prices are reasonable, perhaps because of the construction. We arrived late to find the request I had made to the afternoon clerk for supplies in our room had been... More

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TMIHospitality, Manager at SpringHill Suites Houston Brookhollow, responded to this review

Dear Dcsteve56, Thank you for reviewing your stay with us. I'm sorry to hear that it was less than exceptional. I really appreciate you bringing these concerns to my attention so that I can address them with my staff. Please allow the SpringHill Suites Houston Brookhollow another opportunity to impress you on your next trip to the area. Sincerely, Nato... More

Bangkok
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 11, 2014

I stay here 3 times in 2013 Recommend to anyone , The room is clean and the breakfest are great ,lot of restaurant close by ,also this hotel feature a in-door swimming pool which is very nice during winter time .

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Kansas
Top Contributor
78 reviews 78 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 13, 2014

Staying here while in a conference where all downtown hotels were fully booked. Driving takes about 12-15 min to the convention center. Rooms are nice and clean and service was good. Breakfast is included as well. A very very small gym (2 treadmill, elliptical and some weights) It is located on the highway but noise in the room (highway facing)... More

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Biloxi, MS
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 8, 2014

Nothing fancy about this Marriott property. In fact, I was a little surprised Marriott would put its name on such a place. The "suite" was very plain and small. The bath/vanity area reminded me of a Days Inn or something. Stayed here with my wife and two kids. They enjoyed the indoor pool. The breakfast was good. Staff was helpful... More

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TMIHospitality, Manager at SpringHill Suites Houston Brookhollow, responded to this review

Dear Msudog98, Thank you for reviewing your stay at the SpringHill Suites Houston Brookhollow. I'm glad to hear that your family enjoyed our indoor pool and complimentary breakfast. I'm also glad that our staff was friendly and helpful. Please accept my apologies that our rooms did not meet your expectations. We appreciate your feedback and hope you will give us... More

Louisiana
Top Contributor
150 reviews 150 reviews
53 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed April 11, 2014

Stayed here for just one night but, if working on the west side of Houston, this is a great location. Breakfast was a PLUS....better than most of these type of hotels that have that offering. Room was clean and hotel was quiet despite being near the freeway. Will stay here again if the opportunity arises.

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TMIHospitality, Manager at SpringHill Suites Houston Brookhollow, responded to this review

Dear Bandman15, Thanks for taking the time to leave feedback regarding your recent stay at the SpringHill Suites Houston Brookhollow. We are ecstatic that you enjoyed our complimentary hot breakfast. We would love to host you again should you ever have future business in Houston. Best regards, Nato T. General Manager More

Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 7, 2014 via mobile

In Houston with family for one night to see the Astros. Booked the room with Marriott Rewards points. Interacted with front desk staff 3x in the course of the stay and in each case they demonstrated the type attitude that suggests they love their job and they valued me as a customer. Will definitely stay here again if in the... More

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TMIHospitality, Manager at SpringHill Suites Houston Brookhollow, responded to this review

Dear Slloydga, Thank you very much for the great review of our SpringHill Suites Houston Brookhollow. We are so thrilled that you enjoyed your stay, and we would love to host your next one. Sincerely, Nato T. General Manager More

Houston, Texas
2 reviews
2 of 5 stars Reviewed March 31, 2014

This was my first time staying there, and to be honest . . I would have chosen a better location. I'm from Houston, but was not aware of the construction off of the feeder road. It was an inconvienence, however the person I talked to was able to give instructions to come through the back. The check-in process was mediorce... More

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TMIHospitality, Manager at SpringHill Suites Houston Brookhollow, responded to this review

Dear Mia R, Thank you for taking the time to leave us a review. Please accept my apologies for the level of service you received while you were here. We strive to impress our guests, no matter who they are, and I'm terribly sorry that we did not accomplish this. I appreciate you bringing this matter to my attention and... More

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Additional Information about SpringHill Suites Houston Brookhollow

Address: 2750 North Loop West, Houston, TX 77092
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Houston Brookhollow 3*
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Also Known As:
Springhill Suites Houston Brookhollow Hotel Houston

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#54 Family Hotel in Houston #85 Spa Hotel in Houston
Hotel Class
Number of rooms
79

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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