We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 457 Houston hotels

BEST WESTERN Heritage Inn

2.5 of 5 Hotel   |   10521 East Freeway, Houston, TX 77029
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Save up to 20%
BEST WESTERN Heritage Inn
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added BEST WESTERN Heritage Inn to your Saves list
Ranked #213 of 457 Hotels in Houston
A recent review
4 of 5 stars Reviewed September 19, 2014
Nmilton1 Boston, Massachusetts
Write a Review

51 reviews from our community

Traveler rating
    12
    19
    11
    3
    6
See reviews for
15
11
3
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (51)
  • Mar-May only
    (12)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (4)
All months
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 19, 2014

I just got back from Houston for 2 nights on a business trip. This place was great for me as it was right off the highway. There were many restaurants within a mile including 3 of the Pappas chains (highly recommended). The lobby was ok, nothing special. The staff was friendly, but not super helpful. The first night I arrived... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 17, 2014

I love priceline. I love Tripadvisor. They're great services. This time, I was led astray though. By both of them. Sucks to say because I rely heavily on Tripadvisor to know if a hotel is a dump or not. Most reviews for this hotel were nominal enough, so I gave it a go. We had 5 nights reserved and paid... More 

Was this review helpful? Yes 1
Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed August 4, 2014

Although this hotel building is kind of old. The staff do a good job to maintain the good services and the cleanliness. We like the good services and friendly staff. The hotel is near by freeway and a lot of restaurants. Therefore, it is easy for us to go around town.

Review collected in partnership with Best Western

Was this review helpful? Yes
Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 12, 2014

Nice rooms, breakfast was good, and a special gated parking for extra security. They do lock the lobby at night to prevent theft I am guessing but there are alternate doors for guest to enter. Price was ok only because I booked on discount site.

Was this review helpful? Yes
Overland Park, Kansas
Contributor
16 reviews 16 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 19, 2014

We stayed for 2 nights, The room is very nice, clean like a room in 4stars hotel, with nice bathroom, safety box, microwave, fridge, free wireless, etc. They gave a free good breakfast and safe parking place too. Overall, we are happy to stay there. The hotel rate is very good as we booked via priceline.com

Was this review helpful? Yes
Florida, New York
Top Contributor
205 reviews 205 reviews
37 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed April 4, 2014 via mobile

Stayed at hotel while visiting Houston for game at minute maid ( about 15 minute drive) very convenient hotel easy to find right off highway Room clean very cool place has a pool nice buffet breakfast juice coffee eggs sausage waffles cereals and misc bread very good and free Internet was not got very slow and worked part of time

Was this review helpful? Yes
Lafayette, LA, United States
1 review
4 of 5 stars Reviewed March 9, 2014

We needed a place to crash for a night in Houston. This was farther away than we wanted, but priced just right for what we needed. Staff was very friendly and helpful, and the bed was extremely comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Youngstown, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2013

Clean but showing its age, is the best way to describe this hotel. Carpets are starting to get worn, but overall, a good place to stay if you must stay in east Houston. Gated parking available. Slight musty smell in my room. Breakfast ends at 9:30, and 4 women from housekeeping showed up to power through cleaning up the set-up.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for writing sincere comments about our hotel. I have made my employees aware of your comments and we have work diligently to rectify any unsatisfactory experiences. Thank you again for your comments. We hope you will give us a chance in the future to show how great our hotel is. Sincerely, Jen G GM More 

Houston, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 2, 2013

I took this room on a Thursday night in busy Houston for $115. It should have been priced at $33, and that would have been too much. The entry clerk was in the process of refusing a tired workman, there was no space available. I should have picked up on this and just cancelled my reservation. But I was very... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your candid review about our hotel and hope you will accept my apologies for any inconvenience you experienced. We have taken steps to ensure that the problems you experienced do not happen again. My staff was made aware of the comments and we have taken immediate corrective action. Again, I apologize and ask that you allow us... More 

Santa Cruz de Tenerife, Spain
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 22, 2013

I was pleasantly surprised with this hotel. Rooms are spacious, new and clean. We had a quiet room toward the back of the hotel so that gave us a nice view over the fields right behind the building. The hotel is ok to stay at if you have a car as it is located 20 min. off downtown Houston.

Was this review helpful? Yes
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you so much for taking time out of your busy schedule to write a delightful review. I am passing on your comments about our hotel to our staff to continue their efforts. Once again, thank you for the good review and hopefully we will see you again soon. Sincerely, Jen G GM More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Heritage Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Heritage Inn

Address: 10521 East Freeway, Houston, TX 77029
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Heritage Inn 2.5*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Priceline, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN Heritage Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Heritage Hotel Houston
Best Western Houston
Houston Best Western

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Bathroom (2)
Viewed
Room/suite (3)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (17)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay