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All 447 Houston hotels

BEST WESTERN Heritage Inn

2.5 of 5 Hotel   |   10521 East Freeway, Houston, TX 77029
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Ranked #177 of 447 hotels in Houston
A recent review
3 of 5 stars reviewed 2 weeks ago
Pete S Florida, New York
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45 people have reviewed this hotel

Traveler rating
    12
    16
    10
    2
    5
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13
11
3
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
Florida, New York
Top Contributor
171 reviews 171 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at hotel while visiting Houston for game at minute maid ( about 15 minute drive) very convenient hotel easy to find right off highway Room clean very cool place has a pool nice buffet breakfast juice coffee eggs sausage waffles cereals and misc bread very good and free Internet was not got very slow and worked part of time

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Lafayette, LA, United States
1 review
4 of 5 stars Reviewed March 9, 2014

We needed a place to crash for a night in Houston. This was farther away than we wanted, but priced just right for what we needed. Staff was very friendly and helpful, and the bed was extremely comfortable.

Review collected in partnership with Best Western

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Youngstown, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2013

Clean but showing its age, is the best way to describe this hotel. Carpets are starting to get worn, but overall, a good place to stay if you must stay in east Houston. Gated parking available. Slight musty smell in my room. Breakfast ends at 9:30, and 4 women from housekeeping showed up to power through cleaning up the set-up.... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for writing sincere comments about our hotel. I have made my employees aware of your comments and we have work diligently to rectify any unsatisfactory experiences. Thank you again for your comments. We hope you will give us a chance in the future to show how great our hotel is. Sincerely, Jen G GM More

Houston, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 2, 2013

I took this room on a Thursday night in busy Houston for $115. It should have been priced at $33, and that would have been too much. The entry clerk was in the process of refusing a tired workman, there was no space available. I should have picked up on this and just cancelled my reservation. But I was very... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your candid review about our hotel and hope you will accept my apologies for any inconvenience you experienced. We have taken steps to ensure that the problems you experienced do not happen again. My staff was made aware of the comments and we have taken immediate corrective action. Again, I apologize and ask that you allow us... More

Santa Cruz de Tenerife, Spain
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 22, 2013

I was pleasantly surprised with this hotel. Rooms are spacious, new and clean. We had a quiet room toward the back of the hotel so that gave us a nice view over the fields right behind the building. The hotel is ok to stay at if you have a car as it is located 20 min. off downtown Houston.

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JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you so much for taking time out of your busy schedule to write a delightful review. I am passing on your comments about our hotel to our staff to continue their efforts. Once again, thank you for the good review and hopefully we will see you again soon. Sincerely, Jen G GM More

2 reviews
4 of 5 stars Reviewed September 28, 2013

I was very pleased with the cleanliness of the rooms and the friendliness and efficiency of the staff. I would definitely recommend staying at this hotel. The hotel is located outside the city of Houston so it would help if you have transportation. For the price you can't beat it, and the free breakfast was very good.

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JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for leaving a nice feedback about our hotel. We really appreciate your comments about our accommodation and service. Unfortunately, our hotel does not provide shuttle service. Once again thank you for the nice feedback. We look forward for your return next time you are in Houston. Sincerely, Jen G More

Dallas, United States
1 review
4 of 5 stars Reviewed September 9, 2013

Everything about our stay was good. We were in town for a wedding and we usually stay at Best Western chain of hotels for the points. This Best Western was clean, the room was big, the bathroom was clean and everything worked great. There was a lumpy pillow, but that was easily thrown on the floor. The breakfast was a... More

Review collected in partnership with Best Western

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JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

We appreciate you taking the time to post such a favorable comments about your stay. It is always enjoyable to hear that we exceeded your expectations. Once again, thank you so much for a nice review, and we look forward to welcoming you back soon. Sincerely, Jen G General Manger More

Las Cruces, New Mexico
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 26, 2013

The hotel was nice and the front desk clerk was new and wonderful....the but is that we changed rooms 4 times. We were tired and the 1st room was great except the toilet did not work, on to the next 3 and the air conditioners were not putting out any air. The compressors were not turning on......we went to sleep.... More

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your comments concerning your stay at the Best Western Heritage Inn. Please accept our sincerest apology for any inconvenience you experienced. My staff and I have taken steps to prevent this situation from occurring again in the future. Thank you for staying and we hope you will give us another chance to show you how great our... More

Fort Worth, United States
1 review
4 of 5 stars Reviewed July 20, 2013

Given the area I was very impressed upon my arrival. I was able to check in early and the room was very nice. In the past I have stayed at either a Holiday Inn Express or Hampton Inn but for all of my future visits to the Houston area I will be staying at this Best Western. Elevator, laundry, ice... More

Review collected in partnership with Best Western

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JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for choosing our Hotel. Your feedback is greatly appreciated and we are glad you had a great stay. We look forward to seeing you again. Let us know if there is anything we can do. Thank you. Sincerely, Jen G General Manager More

Fort Worth, United States
1 review
5 of 5 stars Reviewed July 19, 2013

This hotel was very nice and a decent price. The staff was very prompt and courteous with any needs we had. The previous comments about the area concerned me, but we did not have any problems. The gated parking is a plus!

Review collected in partnership with Best Western

Was this review helpful? Yes
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for choosing to stay at the Best Western Heritage Inn. It is gratifying to know that you found our staff friendly and our service nice. Your comments has been shared with the staff to continue their efforts. Thank you again for the staying with us and for giving us a kind review. We hope to see you soon.... More

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Additional Information about BEST WESTERN Heritage Inn

Also Known As:
Best Western Heritage Hotel Houston
Best Western Houston
Best Western Heritage Hotel
Houston Best Western
Address: 10521 East Freeway, Houston, TX 77029
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#177 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Heritage Inn 2.5*
Official Description (provided by the hotel):
Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.Are you looking for great hotel amenities and a convenient location close to everything? Your BEST WESTERN Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it’s an event at the Reliant Park and Stadium or a meeting at the Chevron Refinery, we understand that “real estate” plays a key role in your trip.Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you’re here for an event at the George R. Brown Convention Center in downtown, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we’ll do everything possible to make your stay even better.Your Best Western Houston is designed with comfort in mind. The Toyota Center is seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereal and fruit, and of course 100% Arabica coffee.Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon Refinery, Lyondell Chemical, Holt Caterpillar and many other area companies know they’ll be catered to at our Houston hotel. Plus, with the Minute Maid Park nearby where the Houston Astros play, it’s also easy to squeeze in a game or two on any trip.Reserve an oversized room at BEST WESTERN Heritage Inn for a fun, easy vacation! ... more   less 
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