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BEST WESTERN Heritage Inn

2.5 of 5
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10521 East Freeway, Houston, TX 77029
BEST WESTERN Heritage Inn
Best prices for: 1 room 1 guest
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Ranked #190 of 469 Hotels in Houston
A recent review
5 of 5 stars reviewed 3 days ago
Sylvia R Houston, United States
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68 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything was perfect the only thing is the breakfast can be a little bit better. The pool area looked great for family! The quality of the room and the overall was excellent. I would definitely consider staying here again.

Review collected in partnership with Best Western

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Indian Trail, North Carolina, USA
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Nice looking place, nice rooms , but the lack of availability to the lobby at 4am for business travelers is not good. Lobby is locked at 4 am, no personnel in lobby, no one answers the phone, the room phone was turned off after hours, had to call the lobby on my cell, and still no one answered. With no... More 

Review collected in partnership with Best Western

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Travelers are raving about these Houston hotels

slidell, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Real nice stay. Friendly Staff. I would recommend Hotel to friends. Pillows were awesome. easy place to find. Real nice stay. Friendly Staff. I would recommend Hotel to friends. Real nice stay. Friendly Staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
san antonio, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2015

Stayed for two nights for business. Room was very clean-very roomy and had microwave and small fridge. Very convenient to highway and restaurants. Front desk very helpful and friendly. They do close the lobby and business center at 11:00 but they did open business center for me to use while working on a project.They have secured fence in parking lot.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you so much for taking time to leave your positive comments about our service and amenities. We are so glad you had a great stay! I have passed on your complimentary review to my staff. We truly appreciate you choosing to stay with us and look forward to your future arrivals. Warm Regards, Jen G General Manager More 

1 review
5 of 5 stars Reviewed March 10, 2015

Front desk(Amanda and KJ)were very helpful!!! The staff was very helpful and friendly.......rooms very clean and up to date........ very good breakfast.......great stay and felt safe with the gated entrance........very good service and excellent value$$$$$$$

Review collected in partnership with Best Western

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JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you so much for taking time to leave your wonderful comments. I will be sure to share them with our entire staff! Once again, thank you and we hope to have the pleasure of hosting you again in the future. Warm Regards, Jen G General Manager More 

Pasadena, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2015

They tried to hit my card with a bunch of small charges after I checked out, luckily my bank caught on and blocked my card due to suspicious activity - which was this hotel. The maids do not speak English, which is hard if you need to talk to them to change towels or something.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you so much for sharing your concern with your recent stay. I have researched about the credit card, our record show there was heavy smell of smoke in the room. We are 100% smoke free Hotel. Per Hotel policy there is a charge for smoking, but the credit card declined. I have also used your comments regarding housekeeping and... More 

Irving, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2015

nice hotel, near by movie theater, like 1/4 mile away, restaurants near by, walmart, fiesta stores near by, 15 mins away to down town Houston, 15 mins away to Lakewood Church, small breakfast area, but, good choices,

Was this review helpful? Yes
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you very much for your delightful review. It is great to hear that you liked our Hotel and how we are near the destination your looking for. Once again, thank you. We look forward for your return. Warm Regards, Jen G General Manager More 

Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 2, 2015

Great for 1 person rooms was clean great showers breakfast was avg at best if staying with kids or family I think you can get a much better place but again great for 1 person they did have a gated parking lot wich for this side of town was great and easy on and off the hwy

Was this review helpful? Yes 1
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your feedback. We are grateful for you staying with us, and to know we met your needs. If you are coming to Houston area again, we would be more than happy to serve you. Warm Regards, Jen G General Manager More 

Lewisville, United States
1 review
4 of 5 stars Reviewed February 23, 2015

We needed a place that was close to downtown and this property fit the bill. The room was very clean and the internet worked great! The parking is gated for protection - but we did not feel this was an unsafe area.

Review collected in partnership with Best Western

Was this review helpful? Yes
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for staying at the Best Western Heritage Inn in Houston, Texas. We are pleased our location made it easy for you to travel and you enjoyed our accommodation and service. We hope your next stay with us will be soon. Once again, thank you. Sincerely, Jen G General Manager More 

Savannah, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 17, 2015

The front desk staff was beyond helpful. I am a truck driver that had to put my truck in the shop at the Mack dealership. A 1 night stay turned into a 5 night stay. It was a daily thing as I had no idea when my truck would be ready. They matched the internet rate so that I did... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you so much for an awesome review. I have passed it on to my team and greatly appreciated it. It is wonderful to know your stay was memorable. We look forward to your return. Thank you. Sincerely, Jen G General Manager More 

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