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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

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2330 Southwest Freeway, Houston, TX 77098
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1 room 1 adult
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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
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77 Reviews from our TripAdvisor Community

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Loveland, Colorado
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This Extended Stay is a run of the mill ESA hotel. Our room was clean. They have a grab and go breakfast that consists of coffee, instant make youeself oatmeal, granola bars, muffins and apples. There is also free wifi like usual. The difference is the people. When I checked in, Priceline had set my reservation for one queen bed.... More 

Helpful?
Thank James7979
Manager_11525, General Manager at Extended Stay America - Houston - Med. Ctr. - Greenway Plaza, responded to this review

The staff and I read your review, and would like to thank you for writing such a positive comments about your stay. I’m thrilled that we were able to accommodate your needs with our exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Port Isabel, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 20, 2015

This is a poorly maintained hotel in need of extensive renovation and deep cleaning. I stayed one night. I was traveling with my two small dogs (which was known to the hotel and was shown in my reservation) and was prepared for a $25 pet fee, but upon arrival I was told the fee was $25 per night per pet,... More 

Helpful?
Thank Dennis K

Travelers are raving about these Houston hotels

Markham, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 17, 2015

I was in Houston for a week. My company booked this place for the reason it had kitchenette. I landed late night Sunday after long travel (had been travelling for couple of weeks prior to landing in Houston) and was dead tired. I took the room. As soon as I entered; I found the microwave, clock and even the gas... More 

Helpful?
Thank Varun N
Dover, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 23, 2015

Maybe I just don't know the deal with this hotel chain, but I was unpleasantly surprised that there's no maid service. It was clean and smelled fresh when I arrived, but there were no face clothes provided and the for a 4 day stay, I could have used one or two of the towels to be changed out... I especially... More 

Helpful?
Thank katwz
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 16, 2015

Made a reservation on booking.com for 15th check-in. Have confirmation number that states check in on 15th out on 16th. Front desk, when arriving at 9 p.m., said that it was for the next night and argued with me when I called. Had to find another hotel. Bad customer service.

Helpful?
1 Thank Charlie R
Houston, Texas
1 review
1 of 5 stars Reviewed September 7, 2015

living with bugs ,trash overflowing into hallways, other guest smoking and drinking till after 2am in mourning. right outside of main door no towels or toilet paper or there breakfast to go. all this happens because Manger does not do his job. I've complain before nothing happen except I ended in emergency room due to room condition. and the funny... More 

Helpful?
Thank William R
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 18, 2015 via mobile

Stayed for two weeks. Employees are friendly, and the bed was new and very comfortable. WiFi is strong and reliable. Rooms are clean and a/c is strong and very quiet. Only complaints are limited parking and a few of the television channels occasionally get static and become unwatchable. Pro-tip, ask for a room facing the garage, it's quieter than the... More 

Helpful?
Thank Stephanie M
Lynchburg, Virginia
Level Contributor
2 reviews
3 of 5 stars Reviewed July 27, 2015

The Good: The room was very clean when I arrived and the front desk staff were excellent throughout my entire stay. They provide all the kitchen items you may need for a long stay. The location is also very convenient for any area you need to visit in Houston, especially Greenway, the Museum District, or Upper Kirby. You are also... More 

Helpful?
Thank jgmosteller
San Antonio, Texas
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 5, 2015 via mobile

Staff was friendly, washer and dryers worked efficiently. Room 238 had a strange odor to it. Room was clean, it was very quiet surprisingly for being booked. Main complaint was a roach crawled on me at night... breakfast was granola bars and apples...

Helpful?
Thank southerntrucker
Novosibirsk, Russia
2 reviews
3 of 5 stars Reviewed May 30, 2015

Average hotel. Kinda loudy, because the highway is near. Very poor breakfast, just cacao was good. From pluses - location. Despite of highway, there is not far away from Museum's steet and Houston Zoo. Also I've ran everyday at Lamar's School. There is actually great stadium.

Helpful?
Thank Prestoch
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