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All 447 Houston hotels

Extended Stay America - Houston - Greenway Plaza

2.5 of 5 Hotel   |   2330 Southwest Freeway, Houston, TX 77098
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Ranked #221 of 447 hotels in Houston
A recent review
5 of 5 stars Reviewed February 24, 2014
noor a Houston, Texas
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56 people have reviewed this hotel

Traveler rating
    18
    13
    9
    6
    10
See reviews for
7
5
13
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Dallas, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

The urine odor was not obvious until going to bed for the evening. One of the most horrible experiences away from home. The cigarette odor in the bathroom was probably the first sign of a neglected room.

Was this review helpful? Yes
Houston, Texas
1 review
5 of 5 stars Reviewed February 24, 2014

this extended stay is amazing!!! the staff is great and I felt welcome. Also the location is very safe and everything is near by. I highly recommend this hotel. Thanks Raza, Anele, and Helda it was nice to meet you.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review

I appreciate you taking the time to share your experience with us. I’m thrilled to hear that you enjoyed our accommodations including our friendly staff. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the near future. More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 22, 2014

Visiting Houston on business, I anticipated a decent room and a good night's sleep. I chose Extended Stay as a recommendation from a coworker and because the location was ideal for my business trip. I am not overly picky but had I known about the stains, the slight stale smoky smell (in my non-smoking room) and it being incredibly loud... More

Was this review helpful? Yes 1
Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 25, 2013

This is a hotel that caters to extended stays. Housekeeping operates differently than from other conventional hotels. Why this is a surprise for its guest I do not know. My room was very clean , comfortable and affordable. The small kitchen and free WIFI was an added benefit for my stay. The staff was very helpful and very willing to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review

Thank you so much for taking time to write a review about your stay at our hotel. I appreciate your comments and am glad that you liked your clean, comfortable room and our staff's service. As we are renovating the property, we look forward to offering even better amenities to our guests in the future, including a completely non-smoking property.... More

Berwick La
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2013

I have been treated exceptionally well on many stays there! New management making positive changes in overall atmosphere of the facilities and staff! Quite noticeable! The location works exceptionally well for me with my business dealings there! Close to Downtown and Galleria area. I drive in on Sunday and leave on Friday one week a month. Exceptional service while on... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review

Thank you so much for filling out a survey for us. I am pleased to read that our hotel and location were ideal and convenient for your stay in Houston. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Greenway Plaza takes pride in creating... More

Crowley, Tx
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 10, 2013

Staye here for 3 nights, had 200.00 stloen from my room and nobody saw anything and of course, the security cameras were not working. Average cleanliness of room, but not the quality I expected for 100.00 a night. Staff was interested more about watching the television than any problem I had.

Was this review helpful? Yes 2
Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 8, 2013

Room had a pungent curry odor, very dirty carpet with a large red stain and a big splash of red liquid on the wall! Bedspread was dirty, had not been washed. Bathroom paper roll was almost empty! No soaps or shampoo in room.

Was this review helpful? Yes 2
Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 6, 2013

Not the best location though pretty close to everything if you drive: only 5-10 minutes to the Galleria, River Oaks, Midtown, etc. Overall experience would be good if only the rooms didn't smell so bad. Apparently all rooms in the hotel were smoking rooms, as any of them would stink. The rooms are spacious with large bed, two desks, armchair... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review

Thank you for filling out a review about your stay at our hotel. I am very sorry that you room had a slight odor and am having our maintenance staff correct this issue immediately. Still, I am glad that you enjoyed your room overall, especially the full kitchen and separated living quarters. Again, thank you for filling out the review... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

I have seen reviews for this hotel location on other sites, and was horrified at what I read. I couldn't believe that a hotel could stay in business with reviews this bad. However, this particular ESA location was the most convenient location for my needs, and I decided to at least call the hotel to speak with a manager about... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review

Thank you for taking time to write a review about your stay. I really appreciate your positive comments. I am really glad to hear that you are enjoying your stay and this ESA location is convenient for you. I am always thrilled to see positive comments from my guests. It boosts up my energy and makes me so happy. I... More

Senior Contributor
25 reviews 25 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 21, 2013 via mobile

This hotel was nice. The room I was in had windows that opened. I don't smoke and they only had a smoking room available so it was nice to air the room out, the smoke smell wasn't bad anyway. The window glass was broken but I told the front desk on checkout alsi it didn't affect anything. I wish the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Greenway Plaza, responded to this review

Thank you for staying with us at Extended Stay America Greenway Plaza. We do appreciate you for your review and apologize for not being able to accommodate you into a non-smoking room. I am glad to know that staff were helpful to you and you found our location to be convenient. We thank you for your business with the hotel... More

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Additional Information about Extended Stay America - Houston - Greenway Plaza

Also Known As:
Extended Stayamerica Houston-Greenway Plaza Hotel
Extended Stayamerica Houston-Greenway Plaza Hotel Houston
Extended Stay America Houston
Extended Stay Houston
Houston Extended Stay
Address: 2330 Southwest Freeway, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#221 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Greenway Plaza 2.5*
Reservation Options:
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