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Wyndham Garden Houston Willowbrook

18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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1 room 1 adult
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Wyndham Garden Houston Willowbrook
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54 Reviews from our TripAdvisor Community

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South TX
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a one night business trip and enjoyed the stay. Staff was friendly. Bed was comfy and room was clean and updated. Internet was fast and dependable. Indoor pool and spa were very nice. Many choices of restaurants and shopping in this area. Only negative is at least as of our stay hotel is under renovation. Tile was being removed... More 

Helpful?
Thank jmb994
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Hello JMB994. I deeply apologize for renovation in our public areas. It is nice to hear your room was comfortable and all other amenities were to your satisfaction. Our renovation will be over in approximately three weeks and we look forward to seeing you on your next visit. You will be impressed with our upgrades at the Wyndham Garden Houston!... More 

Miami, Florida
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 7, 2015

The first room was clean but had to change it because my upstairs neighboor had construction noises and had to complain , ended up having a complimentary breakfast. The food was very good, hot breakfast great options for healthy fresh fruit choices.

Helpful?
Thank TamyMuro
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Hello TamyMuro... Thank you for sharing your comments. I am so sorry the noise disturbed you. We are always working on improvements at the hotel. However, I am delighted you were able to enjoy the great selection of breakfast items. We look forward to providing you the service you have come accustomed to on your next visit. More 

Level Contributor
66 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 20, 2015 via mobile

Stayed here for 2 nights earlier this summer. The bed was great, the extra space in our room was awesome. Had a mixup with check out time on my end, and the front desk staff was very understanding of it, So that was a great accommodation! Would stay here again.

Helpful?
Thank Nate O
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Hello Nate O.... It's nice to here you had a great time with us..and I will share your comments with our staff. I am so sorry there was a mix up at check-in but I am glad we were able to turn it around. It's really great to hear comments about our bedding. We spent a considerable amount of time... More 

Ambler, Pennsylvania
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 27, 2015

I've stayed here three times on business trips over the last few years, and have always had good experiences. Rooms are clean, comfortable, and spacious - a bit older, but well-kept and clean. The staff is friendly and helpful, and they did a great job of resolving a small problem my co-worker encountered with his room. The breakfast buffet is... More 

Helpful?
1 Thank Phil A
cody o, Manager at Wyndham Garden Houston Willowbrook, responded to this review

Hello Phil A.... Thank you so much for your comments and especially for your comments about breakfast. We put much taught into trying to make it a true value add for a price, since we're not a Holiday Inn Express and breakfast is not complimentary. However, some really do miss that point and get pretty angry with us. Thanks for... More 

Wroclaw, Poland
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 11, 2015 via mobile

A normal US holiday inn, but they make their mark at providing an excellent breakfast. That was the highlight while all other aspects of the hotel was average. Location is good and parking is adequate.

Helpful?
Thank S K
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thanks SK for sharing your comments. We are in the process of making more changes, better suited to meet the needs of the business traveler. We hope to see you on your next visit. More 

San Antonio, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 4, 2015

This hotel was nice and clean during a business trip in May 2015. The hotel was obviously a little older but was not nasty in anyway. All the employees had the proper attitude towards guest. The hotel contains a full bar in the lobby which was convenient, along with the full restaurant. The meal I ate was excellent. The hotel... More 

Helpful?
Thank Steelhair568
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Hello Steelhair568. Thanks for sharing your comments. I glad we were able to make your stay comfortable. Take care. More 

UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 15, 2015

Stayed here for over 3-1/2 weeks, handy for where I was working 5 minutes by car. First off it took 3 rooms to get one that had a secure safe in the room, and a wifi signal, and away from the Highway noise. I then had an even bigger problem in that the hotel charged for my entire stay the... More 

Helpful?
Thank zrhs17
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Hello ZRHS17.. I am sorry to hear you didn't have a pleasant stay with us. In reviewing your information with our staff...the only concern brought up was the authorization charge at check-in. We do authorize the full amount for your stay at check-in. This practice is common throughout all hotels in our area. I am excited to say that within... More 

Sarasota, Florida
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 6, 2015 via mobile

Nice-sized king room w/sleeper sofa, fridge, microwave, & coffee maker. My traveling companions and I all slept very well and agreed that the beds were quite comfortable, with two firm pillows and two soft pillows on each bed. Room overlooked highway, but was not noisy. Breakfast buffet for $10 or order off menu.

Helpful?
Thank RealMcCoy25
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Hello RealMcCoy25 Thanks for sharing your comments. We get so many great compliments on our bedding package and I am glad we were able to meet your expectations. Thanks and take care. More 

Frankfurt am Main, Germany
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed February 9, 2015

Did not like staying here. I asked for a quiet room to ensure I could get over jet-lag (meaning I need to be able to sleep...). Was given a room facing the freeway. Asked to change room, and was given a room facing rear of hotel - OK - but it was next to the elevator and there was this... More 

Helpful?
Thank FS_FRA
IHGCare, Guest Relations Manager at Wyndham Garden Houston Willowbrook, responded to this review

Dear FS_FRA, First of all, thank you very much for your recent stay at our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for falling short of your expectations with regards to your room preference. It is certainly not... More 

Edmonton, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 6, 2014

This hotel has many problems and the staff are not helpful at all. It started with the staff messing up our reservation and billing my credit card the entire stay right at check-in even though we did not prepay our stay. When asked about this, all the staff would say is we had to call their accountant in order to... More 

Helpful?
3 Thank CanadianTraveller088
IHGCare, Guest Relations Manager at Wyndham Garden Houston Willowbrook, responded to this review

Dear CanadianTraveller088, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More 

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