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All 451 Houston hotels

Holiday Inn Houston Northwest Willowbrook

3.0 of 5 Motel   |   18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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71%
Ranked #174 of 451 hotels in Houston
A recent review
3 of 5 stars Reviewed May 27, 2014
itkah Dallas, Texas
  • Overview
  • Reviews (38)
  • Photos (25)
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  • Room tips (3)
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38 people have reviewed this hotel

Traveler rating
    15
    12
    4
    6
    1
See reviews for
9
3
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Dallas, Texas
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 27, 2014

The room was clean and the bed was comfortable but the hotel is just this side of becoming run down. It needs caulk and paint and new furniture, etc. Probably the thing we liked least was that they charge an additional $$$ for breakfast. For this price, it shoudl be free.

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San Francisco, California
Top Contributor
288 reviews 288 reviews
63 hotel reviews
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed April 28, 2014

A very loud and annoying air con unit in the room, makes it impossible to sleep. Breakfast service slow, front desk people pretty friendly. Not much special about this place, a pretty nondescript property right off the highway. All in all, you get what you pay for...

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear hi_stick, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the... More

Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 27, 2014

Breakfast is OK. Bed is comfortable, room cleaning is OK and that is pretty much it. Gym is poorly equiped with worn out machines. Pool and hot tub water is dirty and rieks with chlorine, bar service is OK if you have the time to wait for it. So if you only need to sleep there it's OK.

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear zagryl, Thank you for taking the time to provide feedback on your stay. It is unfortunate the amenities of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Lake Charles, Louisiana
Top Contributor
113 reviews 113 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 10, 2014

We stayed one night for a family wedding nearby. We rented a suite, that was smaller than most. It had two double beds & sleeper sofa with one tv. I requested bedding for the sofa & was greatly surprised when a roll away bed was brought to our room, at no extra charge. The pool was on small side but,... More

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San Antonio, Texas
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 5, 2014

This was near where I need to be. It is close to the mall and also lost of eating places. Staff was friendly and helpful. Elevator was out when I got there but was working by the next morning. I needed the exercise! Bed was comfortable. Parking is secure. From the hotel, you have to go down frontage road and... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

I had a great stay at this holiday inn thanks to Henry Hemmer he was great with checking us in an really quick great personality an knowledgeable thanks Henry great food indoor pool gym an large an great people

Was this review helpful? Yes 1
Msida, Malta
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 29, 2013

I found this particular Holiday Inn,has an inferior standard than the Holiday Inn chain of Hotels in Europe. The general decor is rather gloomy, although the rooms are big and well furnished. Breakfast is mediocre and resembles more the breakfast of much inferior hotels. Selection of TV channels is limited and only contains American new network, no BBC, Sky or... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Tinu55, Thank you for your feedback. It is good to read that you appreciate our helpful staff and large rooms. However, I am sorry to learn that the breakfast selections and hotel decor was not how you expected it to be. Your comments have been discussed with the appropriate department for necessary improvements. We hope to welcome you again... More

Edinburg, Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 15, 2013

well,first night i noticed long hair strands about 3 of them on the bedsheet.seemed ,it was not changed from previous guest or it could have been the maid's hair,who knows. i requested for a anpther bedsheet,as it was past 7pm,when we arrived.in general though,i really like the hotel,location ,service etc.will definitely comeback!

Was this review helpful? Yes 1
Austin, Texas
Top Contributor
53 reviews 53 reviews
45 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 26, 2013

Comfortable room, plenty of space to set up to work. Good choice for this part of the Houston area. Breakfast was nice although an extra charge. Secure parking area behind a gate. Just off the highway - easy access but no road noise.

Was this review helpful? Yes 1
Corpus Christi, Texas
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 18, 2013

My husband stays here for business, and he did not love it here in the past. However, I feel that this is a great property and offers good value for business travel. Staff was great, rooms were large and clean. The property was quiet at night and the A/C worked perfectly. Not all of the rooms have a mini-fridge but... More

Was this review helpful? Yes 2
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Additional Information about Holiday Inn Houston Northwest Willowbrook

Address: 18818 Tomball Parkway, State Highway 249, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston Northwest Willowbrook 3*
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Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston

25 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to Holiday Inn Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Holiday Inn Houston hotel offers superb location with exceptional service. We invite you to experience our 155 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We re also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Holiday Inn Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more   less 
Number of rooms
155

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