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All 447 Houston hotels

Holiday Inn Houston Northwest Willowbrook

3.0 of 5 Motel   |   18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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Ranked #124 of 447 hotels in Houston
A recent review
4 of 5 stars Reviewed March 10, 2014
Louisianatraveler11 Lake Charles, Louisiana
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37 people have reviewed this hotel

Traveler rating
    16
    12
    3
    5
    1
See reviews for
9
3
3
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Breakfast is OK. Bed is comfortable, room cleaning is OK and that is pretty much it. Gym is poorly equiped with worn out machines. Pool and hot tub water is dirty and rieks with chlorine, bar service is OK if you have the time to wait for it. So if you only need to sleep there it's OK.

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear zagryl, Thank you for taking the time to provide feedback on your stay. It is unfortunate the amenities of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Lake Charles, Louisiana
Top Contributor
92 reviews 92 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 10, 2014

We stayed one night for a family wedding nearby. We rented a suite, that was smaller than most. It had two double beds & sleeper sofa with one tv. I requested bedding for the sofa & was greatly surprised when a roll away bed was brought to our room, at no extra charge. The pool was on small side but,... More

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San Antonio, Texas
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 5, 2014

This was near where I need to be. It is close to the mall and also lost of eating places. Staff was friendly and helpful. Elevator was out when I got there but was working by the next morning. I needed the exercise! Bed was comfortable. Parking is secure. From the hotel, you have to go down frontage road and... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

I had a great stay at this holiday inn thanks to Henry Hemmer he was great with checking us in an really quick great personality an knowledgeable thanks Henry great food indoor pool gym an large an great people

Was this review helpful? Yes 1
Msida, Malta
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 29, 2013

I found this particular Holiday Inn,has an inferior standard than the Holiday Inn chain of Hotels in Europe. The general decor is rather gloomy, although the rooms are big and well furnished. Breakfast is mediocre and resembles more the breakfast of much inferior hotels. Selection of TV channels is limited and only contains American new network, no BBC, Sky or... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Tinu55, Thank you for your feedback. It is good to read that you appreciate our helpful staff and large rooms. However, I am sorry to learn that the breakfast selections and hotel decor was not how you expected it to be. Your comments have been discussed with the appropriate department for necessary improvements. We hope to welcome you again... More

Edinburg, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 15, 2013

well,first night i noticed long hair strands about 3 of them on the bedsheet.seemed ,it was not changed from previous guest or it could have been the maid's hair,who knows. i requested for a anpther bedsheet,as it was past 7pm,when we arrived.in general though,i really like the hotel,location ,service etc.will definitely comeback!

Was this review helpful? Yes 1
Austin, Texas
Top Contributor
51 reviews 51 reviews
43 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 26, 2013

Comfortable room, plenty of space to set up to work. Good choice for this part of the Houston area. Breakfast was nice although an extra charge. Secure parking area behind a gate. Just off the highway - easy access but no road noise.

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Asker, Norway
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 14, 2013

Very nice Hotel, with spacious rooms and a fantastic service. Very friendly staff making you feel very welcome. Good breakfast and high speed internet connection. Large bed and the fantastic pillow selection of Holiday Inn. Have two more nights here and so far it is great. If you are going to this area, I recommend using this Hotel. They run... More

Was this review helpful? Yes 1
Corpus Christi, Texas
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 18, 2013

My husband stays here for business, and he did not love it here in the past. However, I feel that this is a great property and offers good value for business travel. Staff was great, rooms were large and clean. The property was quiet at night and the A/C worked perfectly. Not all of the rooms have a mini-fridge but... More

Was this review helpful? Yes 2
Browns Summit, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2013

We stayed 4 nights in June of 2013. The staff is exceptional. H at the front desk went out of his way to make sure that we had the best rate. Our room was updated and very clean and comfortable. Parking was very secure. There is a fenced lot to park in. The staff at the breakfast buffet was very... More

Was this review helpful? Yes 1
Cody O, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Thank you Cottagecelt for your response... I will share your thoughtful comments with the staff to let them know we delivered for you. You look forward for your next visit! More

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Additional Information about Holiday Inn Houston Northwest Willowbrook

Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel
Holiday Inn Houston Northwest Willowbrook Hotel Houston
Holiday Inn Houston
Address: 18818 Tomball Parkway, State Highway 249, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 447 hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Houston Northwest Willowbrook 3*
Official Description (provided by the hotel):
Welcome to Holiday Inn Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Holiday Inn Houston hotel offers superb location with exceptional service. We invite you to experience our 155 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We re also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Holiday Inn Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more   less 
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