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Holiday Inn Houston Northwest Willowbrook

3.0 of 5 18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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Holiday Inn Houston Northwest Willowbrook
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Holiday Inn Houston Northwest Willowbrook
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43 reviews from our community

Traveler rating
    16
    12
    7
    6
    2
See reviews for
9
3
3
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel has many problems and the staff are not helpful at all. It started with the staff messing up our reservation and billing my credit card the entire stay right at check-in even though we did not prepay our stay. When asked about this, all the staff would say is we had to call their accountant in order to... More 

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Raleigh, North Carolina
Top Contributor
122 reviews 122 reviews
37 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Houston is busy and hotels fill up even with high prices. I paid $234+ taxes for one night here and likely won't be back given better options nearby (I recommend the Hilton Garden Inn nearby). Service was fine but the place is simply noisy. The refrigerator in the room sounded like Diesel engine, the fan in the bathroom (that turns... More 

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Tarheel_on_the_go, Thank you for taking time to post a review of our property. I am happy you liked the services of our hotel. However, I would like to apologize if the noise disturbances experienced and condition of the amenities you received in your room were a disappointment. Rest assured that your comments have been documented and will certainly be... More 

Waterford, Michigan
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 9, 2014

Was in town for business and put up in this hotel for two nights. I stayed in a room with 2 queen beds (was just me, I guess they didn't have anything else available) The hotel itself was not completely up to date, but it wasn't way out of date either. THE GREAT: The bed was extremely comfortable. The water... More 

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Chris R, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More 

Allentown, Pennsylvania
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 21, 2014

Stayed here for three nights on business trip. There is not much great and not much bad to write about this place. Average just a hotel nothing more. The rooms were average and clean. Slight odor not sure what kind of musty. Breakfast buffet was over priced for what you got. Service not great. Onsite bar was ok average selection.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear ck47638, Thank you for staying with us. Your feedback is very important to us. We do not think of ourselves as basic or average, as we strive to be the best. I am sorry our rooms and amenities fell below your expectations. Your comments will be shared with the appropriate departments. We always welcome opportunity to improve. Sincerely, Jaime... More 

New York City, New York
1 review
5 of 5 stars Reviewed July 26, 2014

When I stay here, the staff always seem so unfriendly, but checking in this trip, I came across a new front desk agent Bridget. She was the friendliest I've seen since staying here at this hotel. The rooms are always smelling fresh and clean. Breakfast is always good.

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Dallas, Texas
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 27, 2014

The room was clean and the bed was comfortable but the hotel is just this side of becoming run down. It needs caulk and paint and new furniture, etc. Probably the thing we liked least was that they charge an additional $$$ for breakfast. For this price, it shoudl be free.

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San Francisco, California
Top Contributor
359 reviews 359 reviews
76 hotel reviews
131 helpful votes 131 helpful votes
2 of 5 stars Reviewed April 28, 2014

A very loud and annoying air con unit in the room, makes it impossible to sleep. Breakfast service slow, front desk people pretty friendly. Not much special about this place, a pretty nondescript property right off the highway. All in all, you get what you pay for...

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear hi_stick, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 27, 2014

Breakfast is OK. Bed is comfortable, room cleaning is OK and that is pretty much it. Gym is poorly equiped with worn out machines. Pool and hot tub water is dirty and rieks with chlorine, bar service is OK if you have the time to wait for it. So if you only need to sleep there it's OK.

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear zagryl, Thank you for taking the time to provide feedback on your stay. It is unfortunate the amenities of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More 

Lake Charles, Louisiana
Top Contributor
143 reviews 143 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 10, 2014

We stayed one night for a family wedding nearby. We rented a suite, that was smaller than most. It had two double beds & sleeper sofa with one tv. I requested bedding for the sofa & was greatly surprised when a roll away bed was brought to our room, at no extra charge. The pool was on small side but,... More 

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San Antonio, Texas
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 5, 2014

This was near where I need to be. It is close to the mall and also lost of eating places. Staff was friendly and helpful. Elevator was out when I got there but was working by the next morning. I needed the exercise! Bed was comfortable. Parking is secure. From the hotel, you have to go down frontage road and... More 

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Additional Information about Holiday Inn Houston Northwest Willowbrook

Address: 18818 Tomball Parkway, State Highway 249, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston Northwest Willowbrook 3*
Number of rooms: 155
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Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston

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