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Holiday Inn Houston Northwest Willowbrook

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18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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Holiday Inn Houston Northwest Willowbrook
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Holiday Inn Houston Northwest Willowbrook
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50 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ambler, Pennsylvania
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here three times on business trips over the last few years, and have always had good experiences. Rooms are clean, comfortable, and spacious - a bit older, but well-kept and clean. The staff is friendly and helpful, and they did a great job of resolving a small problem my co-worker encountered with his room. The breakfast buffet is... More 

Was this review helpful? Yes
cody o, Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Hello Phil A.... Thank you so much for your comments and especially for your comments about breakfast. We put much taught into trying to make it a true value add for a price, since we're not a Holiday Inn Express and breakfast is not complimentary. However, some really do miss that point and get pretty angry with us. Thanks for... More 

Wroclaw, Poland
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A normal US holiday inn, but they make their mark at providing an excellent breakfast. That was the highlight while all other aspects of the hotel was average. Location is good and parking is adequate.

Was this review helpful? Yes
cody o, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Thanks SK for sharing your comments. We are in the process of making more changes, better suited to meet the needs of the business traveler. We hope to see you on your next visit. More 

San Antonio, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 4, 2015

This hotel was nice and clean during a business trip in May 2015. The hotel was obviously a little older but was not nasty in anyway. All the employees had the proper attitude towards guest. The hotel contains a full bar in the lobby which was convenient, along with the full restaurant. The meal I ate was excellent. The hotel... More 

Was this review helpful? Yes
cody o, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Hello Steelhair568. Thanks for sharing your comments. I glad we were able to make your stay comfortable. Take care. More 

UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 15, 2015

Stayed here for over 3-1/2 weeks, handy for where I was working 5 minutes by car. First off it took 3 rooms to get one that had a secure safe in the room, and a wifi signal, and away from the Highway noise. I then had an even bigger problem in that the hotel charged for my entire stay the... More 

Was this review helpful? Yes
cody o, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Hello ZRHS17.. I am sorry to hear you didn't have a pleasant stay with us. In reviewing your information with our staff...the only concern brought up was the authorization charge at check-in. We do authorize the full amount for your stay at check-in. This practice is common throughout all hotels in our area. I am excited to say that within... More 

Sarasota, Florida
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 6, 2015

Nice-sized king room w/sleeper sofa, fridge, microwave, & coffee maker. My traveling companions and I all slept very well and agreed that the beds were quite comfortable, with two firm pillows and two soft pillows on each bed. Room overlooked highway, but was not noisy. Breakfast buffet for $10 or order off menu.

Was this review helpful? Yes
cody o, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Hello RealMcCoy25 Thanks for sharing your comments. We get so many great compliments on our bedding package and I am glad we were able to meet your expectations. Thanks and take care. More 

Frankfurt am Main, Germany
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 9, 2015

Did not like staying here. I asked for a quiet room to ensure I could get over jet-lag (meaning I need to be able to sleep...). Was given a room facing the freeway. Asked to change room, and was given a room facing rear of hotel - OK - but it was next to the elevator and there was this... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear FS_FRA, First of all, thank you very much for your recent stay at our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for falling short of your expectations with regards to your room preference. It is certainly not... More 

Edmonton, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 7, 2014

This hotel has many problems and the staff are not helpful at all. It started with the staff messing up our reservation and billing my credit card the entire stay right at check-in even though we did not prepay our stay. When asked about this, all the staff would say is we had to call their accountant in order to... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear CanadianTraveller088, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More 

Raleigh, North Carolina
Level Contributor
149 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed November 21, 2014

Houston is busy and hotels fill up even with high prices. I paid $234+ taxes for one night here and likely won't be back given better options nearby (I recommend the Hilton Garden Inn nearby). Service was fine but the place is simply noisy. The refrigerator in the room sounded like Diesel engine, the fan in the bathroom (that turns... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Tarheel_on_the_go, Thank you for taking time to post a review of our property. I am happy you liked the services of our hotel. However, I would like to apologize if the noise disturbances experienced and condition of the amenities you received in your room were a disappointment. Rest assured that your comments have been documented and will certainly be... More 

Waterford, Michigan
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 9, 2014

Was in town for business and put up in this hotel for two nights. I stayed in a room with 2 queen beds (was just me, I guess they didn't have anything else available) The hotel itself was not completely up to date, but it wasn't way out of date either. THE GREAT: The bed was extremely comfortable. The water... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Chris R, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More 

Allentown, Pennsylvania
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 21, 2014

Stayed here for three nights on business trip. There is not much great and not much bad to write about this place. Average just a hotel nothing more. The rooms were average and clean. Slight odor not sure what kind of musty. Breakfast buffet was over priced for what you got. Service not great. Onsite bar was ok average selection.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear ck47638, Thank you for staying with us. Your feedback is very important to us. We do not think of ourselves as basic or average, as we strive to be the best. I am sorry our rooms and amenities fell below your expectations. Your comments will be shared with the appropriate departments. We always welcome opportunity to improve. Sincerely, Jaime... More 

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