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Holiday Inn Houston Northwest Willowbrook

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18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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Holiday Inn Houston Northwest Willowbrook
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Holiday Inn Houston Northwest Willowbrook
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47 Reviews from our TripAdvisor Community

Traveler rating
    16
    14
    8
    7
    2
See reviews for
10
3
3
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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UK
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed here for over 3-1/2 weeks, handy for where I was working 5 minutes by car. First off it took 3 rooms to get one that had a secure safe in the room, and a wifi signal, and away from the Highway noise. I then had an even bigger problem in that the hotel charged for my entire stay the... More 

Was this review helpful? Yes
cody o, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Hello ZRHS17.. I am sorry to hear you didn't have a pleasant stay with us. In reviewing your information with our staff...the only concern brought up was the authorization charge at check-in. We do authorize the full amount for your stay at check-in. This practice is common throughout all hotels in our area. I am excited to say that within... More 

Sarasota, Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice-sized king room w/sleeper sofa, fridge, microwave, & coffee maker. My traveling companions and I all slept very well and agreed that the beds were quite comfortable, with two firm pillows and two soft pillows on each bed. Room overlooked highway, but was not noisy. Breakfast buffet for $10 or order off menu.

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Frankfurt am Main, Germany
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 9, 2015

Did not like staying here. I asked for a quiet room to ensure I could get over jet-lag (meaning I need to be able to sleep...). Was given a room facing the freeway. Asked to change room, and was given a room facing rear of hotel - OK - but it was next to the elevator and there was this... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear FS_FRA, First of all, thank you very much for your recent stay at our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for falling short of your expectations with regards to your room preference. It is certainly not... More 

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 7, 2014

This hotel has many problems and the staff are not helpful at all. It started with the staff messing up our reservation and billing my credit card the entire stay right at check-in even though we did not prepay our stay. When asked about this, all the staff would say is we had to call their accountant in order to... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear CanadianTraveller088, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More 

Raleigh, North Carolina
Top Contributor
122 reviews 122 reviews
37 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 21, 2014

Houston is busy and hotels fill up even with high prices. I paid $234+ taxes for one night here and likely won't be back given better options nearby (I recommend the Hilton Garden Inn nearby). Service was fine but the place is simply noisy. The refrigerator in the room sounded like Diesel engine, the fan in the bathroom (that turns... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Tarheel_on_the_go, Thank you for taking time to post a review of our property. I am happy you liked the services of our hotel. However, I would like to apologize if the noise disturbances experienced and condition of the amenities you received in your room were a disappointment. Rest assured that your comments have been documented and will certainly be... More 

Waterford, Michigan
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 9, 2014

Was in town for business and put up in this hotel for two nights. I stayed in a room with 2 queen beds (was just me, I guess they didn't have anything else available) The hotel itself was not completely up to date, but it wasn't way out of date either. THE GREAT: The bed was extremely comfortable. The water... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Chris R, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More 

Allentown, Pennsylvania
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 21, 2014

Stayed here for three nights on business trip. There is not much great and not much bad to write about this place. Average just a hotel nothing more. The rooms were average and clean. Slight odor not sure what kind of musty. Breakfast buffet was over priced for what you got. Service not great. Onsite bar was ok average selection.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear ck47638, Thank you for staying with us. Your feedback is very important to us. We do not think of ourselves as basic or average, as we strive to be the best. I am sorry our rooms and amenities fell below your expectations. Your comments will be shared with the appropriate departments. We always welcome opportunity to improve. Sincerely, Jaime... More 

New York City, New York
1 review
5 of 5 stars Reviewed July 26, 2014

When I stay here, the staff always seem so unfriendly, but checking in this trip, I came across a new front desk agent Bridget. She was the friendliest I've seen since staying here at this hotel. The rooms are always smelling fresh and clean. Breakfast is always good.

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Dallas, Texas
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 27, 2014

The room was clean and the bed was comfortable but the hotel is just this side of becoming run down. It needs caulk and paint and new furniture, etc. Probably the thing we liked least was that they charge an additional $$$ for breakfast. For this price, it shoudl be free.

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San Francisco, California
Top Contributor
371 reviews 371 reviews
83 hotel reviews
154 helpful votes 154 helpful votes
2 of 5 stars Reviewed April 28, 2014

A very loud and annoying air con unit in the room, makes it impossible to sleep. Breakfast service slow, front desk people pretty friendly. Not much special about this place, a pretty nondescript property right off the highway. All in all, you get what you pay for...

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear hi_stick, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the... More 

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