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All 452 Houston hotels

Holiday Inn Houston Northwest Willowbrook

3.0 of 5 Motel   |   18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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Ranked #185 of 452 Hotels in Houston
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41 reviews from our community

Traveler rating
    16
    12
    6
    6
    1
See reviews for
9
3
3
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterford, Michigan
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Was in town for business and put up in this hotel for two nights. I stayed in a room with 2 queen beds (was just me, I guess they didn't have anything else available) The hotel itself was not completely up to date, but it wasn't way out of date either. THE GREAT: The bed was extremely comfortable. The water... More

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Allentown, Pennsylvania
Contributor
20 reviews 20 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 21, 2014

Stayed here for three nights on business trip. There is not much great and not much bad to write about this place. Average just a hotel nothing more. The rooms were average and clean. Slight odor not sure what kind of musty. Breakfast buffet was over priced for what you got. Service not great. Onsite bar was ok average selection.... More

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear ck47638, Thank you for staying with us. Your feedback is very important to us. We do not think of ourselves as basic or average, as we strive to be the best. I am sorry our rooms and amenities fell below your expectations. Your comments will be shared with the appropriate departments. We always welcome opportunity to improve. Sincerely, Jaime... More

New York City, New York
1 review
5 of 5 stars Reviewed July 26, 2014

When I stay here, the staff always seem so unfriendly, but checking in this trip, I came across a new front desk agent Bridget. She was the friendliest I've seen since staying here at this hotel. The rooms are always smelling fresh and clean. Breakfast is always good.

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Dallas, Texas
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 27, 2014

The room was clean and the bed was comfortable but the hotel is just this side of becoming run down. It needs caulk and paint and new furniture, etc. Probably the thing we liked least was that they charge an additional $$$ for breakfast. For this price, it shoudl be free.

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San Francisco, California
Top Contributor
325 reviews 325 reviews
69 hotel reviews
118 helpful votes 118 helpful votes
2 of 5 stars Reviewed April 28, 2014

A very loud and annoying air con unit in the room, makes it impossible to sleep. Breakfast service slow, front desk people pretty friendly. Not much special about this place, a pretty nondescript property right off the highway. All in all, you get what you pay for...

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear hi_stick, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the... More

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 27, 2014

Breakfast is OK. Bed is comfortable, room cleaning is OK and that is pretty much it. Gym is poorly equiped with worn out machines. Pool and hot tub water is dirty and rieks with chlorine, bar service is OK if you have the time to wait for it. So if you only need to sleep there it's OK.

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear zagryl, Thank you for taking the time to provide feedback on your stay. It is unfortunate the amenities of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Lake Charles, Louisiana
Top Contributor
140 reviews 140 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 10, 2014

We stayed one night for a family wedding nearby. We rented a suite, that was smaller than most. It had two double beds & sleeper sofa with one tv. I requested bedding for the sofa & was greatly surprised when a roll away bed was brought to our room, at no extra charge. The pool was on small side but,... More

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San Antonio, Texas
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 5, 2014

This was near where I need to be. It is close to the mall and also lost of eating places. Staff was friendly and helpful. Elevator was out when I got there but was working by the next morning. I needed the exercise! Bed was comfortable. Parking is secure. From the hotel, you have to go down frontage road and... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

I had a great stay at this holiday inn thanks to Henry Hemmer he was great with checking us in an really quick great personality an knowledgeable thanks Henry great food indoor pool gym an large an great people

Was this review helpful? Yes 1
Msida, Malta
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 29, 2013

I found this particular Holiday Inn,has an inferior standard than the Holiday Inn chain of Hotels in Europe. The general decor is rather gloomy, although the rooms are big and well furnished. Breakfast is mediocre and resembles more the breakfast of much inferior hotels. Selection of TV channels is limited and only contains American new network, no BBC, Sky or... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review

Dear Tinu55, Thank you for your feedback. It is good to read that you appreciate our helpful staff and large rooms. However, I am sorry to learn that the breakfast selections and hotel decor was not how you expected it to be. Your comments have been discussed with the appropriate department for necessary improvements. We hope to welcome you again... More

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Additional Information about Holiday Inn Houston Northwest Willowbrook

Address: 18818 Tomball Parkway, State Highway 249, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston Northwest Willowbrook 3*
Number of rooms: 155
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Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston

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