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TownePlace Suites Houston Central/Northwest Freeway

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12820 Northwest Freeway, Houston, TX 77040
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TownePlace Suites Houston Central/Northwest Freeway
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39 Reviews from our TripAdvisor Community

Traveler rating
    17
    15
    4
    2
    1
See reviews for
7
6
1
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Top Contributor
69 reviews 69 reviews
44 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed yesterday NEW

Was booked there as the closest hotel to business meetings. It is an average business hotel , fairly well kept although the room carpet deserved a professional cleaning. Welcoming staff at reception does its job to make you feel good during your stay. Contrary to other comments, I do not believe that breakfast is great at all: processed food, powder... More 

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Chicago, Illinois
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just finished a week long stay here and was quite pleased. The staff here was great and the room was nice. I really liked the fact that it has a LOT of restaurants within walking distance of the hotel. The breakfast offerings were pretty standard ( nothing special ) and the "pool" was really a hot tub, but the fitness... More 

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Morehead City, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed April 27, 2015

After having a bad experience at another hotel, we moved here for the rest of our Houston stay. The hotel is clean, very quiet, great location, staff always happy to help, and what a great breakfast every day! The rooms are decorated in cool, contemporary styles. The blackout shades and soundproof windows allow even light sleepers like myself to get... More 

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 18, 2015

This is my 4th stay at this hotel, and I will ALWAYS stay here when in town on business. It's clean, the staff is friendly and helpful, and you can't beat the value. The only thing that I wish this hotel had that it doesn't is an in-house restaurant. The breakfast selection is great, though. There are more upscale hotels... More 

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Norman, Oklahoma, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 12, 2015

The customer service at this hotel is top notch. The employees go out of their way to make sure your visit is the best. The hotel is very clean, has a great hot breakfast and is located close to many restaurants and other attractions on the NW side of Houston. The only drawback is US 290 is nearby and under... More 

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1 review
5 of 5 stars Reviewed February 15, 2015

Excellent staff, service & amenities. Security is very diligent which made me feel extremely comfortable. Walking distance to movies, food & shopping. Extremely quiet considering its location. Will definitely stay here again.

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New Delhi, India
Top Contributor
59 reviews 59 reviews
42 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed January 27, 2015

The pictures do not speak a thousand word. They deceive. This is true of this Hotel. A suite shown in picture seems good but when you walk in, you are taken aback. When I complained, I was informed that all room sizes in the Hotel are same. No effort was made to change our room. This isn't true.The breakfast area... More 

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TMIHospitality, Manager at TownePlace Suites Houston Central/Northwest Freeway, responded to this review

Dear Ashish_Makhija, Thank you for taking the time to review your stay at the TownePlace Suites Houston Central Northwest Freeway. Please accept our apologies that our hotel did not meet your expectations. Guest satisfaction is very important to us and your feedback helps us to improve for future guests. I have shared your comments with my staff to ensure future... More 

Miami Beach, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 7, 2015

Found on tripadvisor, the TownePlace Suites Houston gave us ample space, and quiet. We are grateful to previous reviewers who highly rated the property. Even though we were there during a busy Thanksgiving weekend, the hotel was fully staffed, the rooms were fully cleaned, and everyone was "Texas nice." Our suite was indeed a suite, with a full kitchen, equipped... More 

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washington dc
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 28, 2014

We chose this hotel after a return from a cruise. The only thing is it is too far from the cruise port. I liked it because of the suite. It has a kitchenette and couch. The front desk was very helpful in answering all of our questions. The hotel is very quiet. They serve a free breakfast. Plenty of fresh... More 

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Jaclyn M, Manager at TownePlace Suites Houston Central/Northwest Freeway, responded to this review

Dear touringtheworldyoung, I am writing to thank you for taking the time to fill out and return the Guest Satisfaction Survey. If there are any specific areas you believe we can improve upon please call me at (713)690-4035 ext. 401. We as managers appreciate this type of feedback. Many guests can leave unsatisfied and we would never know, but thanks... More 

Dallas, Texas
Top Contributor
50 reviews 50 reviews
41 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 27, 2014

Overall, nothing fancy but a great experience and location. Lobby - Basic but adequate. Coffee and hot water for guests, small dinning area (breakfast), and small shop with basic food/drink items and toiletries for sale. Amenities - Gym is small but functional, treadmill and elliptical, free weights and bench, does the job if there is room. Guest laundry and small... More 

Was this review helpful? Yes
Jaclyn M, Manager at TownePlace Suites Houston Central/Northwest Freeway, responded to this review

Dear timlikestravel, I am writing to thank you for taking the time to fill out and return the Guest Satisfaction Survey. If there are any specific areas you believe we can improve upon please call me at (713)690-4035 ext. 401. We as managers appreciate this type of feedback. Many guests can leave unsatisfied and we would never know, but thanks... More 

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