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All 451 Houston hotels

Extended Stay America - Houston - Northwest

2.5 of 5 Hotel   |   5454 Hollister Street, Houston, TX 77040
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Ranked #218 of 451 Hotels in Houston
A recent review
4 of 5 stars Reviewed February 23, 2014
Adam K Anoka, Minnesota
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45 reviews from our community

Traveler rating
    23
    9
    4
    4
    5
See reviews for
4
6
9
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Convenient location. But seemed to be under some repair and updating (which is much needed). Building smells musty and like mildew. I had a non smoking room but I don't believe the previous guest followed that ... room was stale, furniture and bedding smelled old. But the kicker was there was no cup, glass - even plastic --- NOTHING AT... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the odor in your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will be working with my housekeeping staff to deodorize rooms to ensure that your... More

Anoka, Minnesota
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 23, 2014

We stayed for one night in-between a 2 night stay in Dallas. We got a great deal through Priceline and I was a little nervous about the adage "you get what you pay for." We found the rooms to be comfortable and clean with a full kitchen and dishes. I was able to a decent workout in the morning on... More

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Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

Adam – I want to thank you for taking the time to post a review of your stay. I am glad that we were able to provide you with a clean, comfortable stay. As well, it’s great to hear that you enjoyed our helpful staff and our fitness center. The staff and I would love to provide you with another... More

College Station
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2013

This hotel is situated just off of Hwy. 290 close to all kinds of restaurants and things to do. The room was a little noisy from the people in the hall but I can't blame the hotel as they have no control over people. Other than that the room is pretty spacious, has a microwave, 4 burner stove, fridge/freezer, DVD... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

Michael - I want to thank you for taking the time to post a review of our hotel. I am glad to read that you were pleased with your room and the amenities that our hotel had to offer. While I am sorry that you were disturbed by noise from other guests, I am glad that you enjoyed your stay... More

Chandigarh, Chandigarh, India
1 review
4 of 5 stars Reviewed August 13, 2013

The hotel location was very convenient, as it was close to my office. The neat and clean lobby, and rooms also were good. I stayed there for a month, and did not find any problems. Staff members, especially Sal, and Jack were very helpful and cooperative. Only thing that i thought could have been improved was the cleaning of rooms... More

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 30, 2013 via mobile

We travel approx. 9 months a year. Last summer we arrived and initially everything seemed fine except the A/C was not cooling the room. We called the desk and they told us they didn't have another room but they would send maintenance to fix in the morning. The next day, maintenance comes in and removes the unit and then brings... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 19, 2013

The apperance on the outside is very different from the inside. The lobby area needs some attention-the carpet needs to be cleaned, it looked very dingy. Air conditioning in this place was almost non existent. It felt warm in this hotel for the most part. The room I asked for was a non-smoking and was put in a smoking room,... More

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Brooklyn, New York, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 25, 2013

Pros: 1. Location, location, location! Close to shopping, food, and entertainment. Target, Walmart, and a few clothing stores were right across the over pass. Golden Corral was almost directly behind the hotel. There were many other food places there. The zoo, aquarium were about a 15 minute drive away. There was even a movie theater across the overpass. Hotel was... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you bringing your experience to our attention. It pleases me to read that you really liked the location of our hotel, especially that it was so close to shopping areas and other establishments. As well, I am glad that my staff was able to assist you and you liked having parking available on-site. Still, I am sorry that... More

Apple Valley, Minnesota
Top Contributor
92 reviews 92 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed April 17, 2013

So I'm not really sure how to rate this, because I really have only one complaint, which for me is a dealbreaker, but for others would be inconsequential or even a plus - smoking rooms only. We booked a room here through priceline (got it for a ridiculously great rate of 25/night before taxes), so we really can't be angry... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not expect to be placed in a smoking room. This hotel is one of a handful within our Company which allows guests to smoke in most of the guest rooms. It seems this was not communicated to... More

San Antonio, Texas, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2013

I booked this through hotwire.com, and I was very pleased with how it turned out. Obviously, the price was good. But, I'd have to say I was surprised at how good the property was considering some of the reviews I've read. The room was very clean. There was no noise problem. This area of Houston is just fine (it's mostly... More

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Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you taking the time to write such a great review of our hotel. It's great to hear that the room was clean and that the kitchen and recliner were great! I am also glad that we were conveniently located for your trip with restaurants and golf courses close by and that the security was visible at night. Thank... More

Austin, Texas
1 review
2 of 5 stars Reviewed March 23, 2013

I based my stay on reviews here so I'll share my experience. The price was decent but this is in a rather unpleasant part of town and the accommodations were barely adequate in my opinion. My bathroom had multiple problems, the bedding was bad and there was a pervasive bad smell throughout. I think the extra money for a Candlewood... More

Was this review helpful? Yes
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay didn’t meet your expectations. I am disappointed that our bathrooms had numerous issues, bad bedding and the bad smell. In response to your feedback, I am a meeting with the manager and staff. We will be... More

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Additional Information about Extended Stay America - Houston - Northwest

Address: 5454 Hollister Street, Houston, TX 77040
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Northwest 2.5*
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Also Known As:
Extended Stay Deluxe Houston-Northwest Hotel Houston
Extended Stay Houston
Houston Extended Stay

13 photos of this hotel

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