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Candlewood Suites Houston by the Galleria

2.0 of 5 4900 Loop Central Drive, Houston, TX 77081
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Candlewood Suites Houston by the Galleria
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Candlewood Suites Houston by the Galleria
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65 reviews from our community

Traveler rating
    13
    19
    17
    8
    8
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7
15
13
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Candlewood Suites Houston by the Galleria
See the most recent reviews
Cincinnati, Ohio, United States
Top Contributor
76 reviews 76 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 2, 2014

I've stayed at this location now 4 times, typically for 2-3 days at a time. I find the location to be fantastic and the accommodations pretty good. The service and experience have been hit and miss. This most recent time I was stuck in a smoking room (full), asked to be changed the next day and the front desk guy... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Ali M, Thank you for taking the time to leave us a review. We are very disappointed to hear about your experience on your recent stay. We just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. We apologize that we fell below your expectations on this... More 

Baton Rouge
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2014

I was coming from Louisiana to Houston to visit a friend staying in an hospital and at the last minute our friend was release and needed us to stay with her at her place. We booked this hotel and our rate was not refundable. As a long shot, I decided to stop by to check if they could do anything... More 

Was this review helpful? Yes
Vanessa L, Manager at Candlewood Suites Houston by the Galleria, responded to this review

Thank you very much for your review! We are very happy to hear about the great service Rob provided you on your reservation. We look forward to your future stays with us! More 

Saint Paul, Minnesota
Top Contributor
161 reviews 161 reviews
41 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed March 9, 2014

The night we stayed here was during a week in which there were not a lot of vacancies in the Houston area; choices were definitely limited. But since we have generally had good experience with IHG locations and this was near the TX Medical Center, we made reservations. The location was okay, near the freeway (i.e. easy to find). Check-in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear challengefish, We welcome feedback especially from our valued guest, like you. I appreciate the kind remarks on our convenient hotel location. I apologize for the inconvenience you encountered due to the level of noise experienced and staff service received. Kindly be assured that this matter will be looked into and definitely be acted upon. Your comments will help us... More 

Honolulu, Hawaii
Top Contributor
57 reviews 57 reviews
53 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 12, 2013

While this modern hotel has an arguably good location because it is close to the Galleria and the intersection of two major freeways in the center of Houston (US 59 Southwest Freeway and I-610 Loop), for a first time visitor to Houston, it will likely prove difficult to find, as it is otherwise in the middle of nowhere. A car... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear FitDude, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that our location suited your needs and apologize for the shortfalls you have encountered. It is always hugely motivating when one takes the time... More 

New Zealand
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 25, 2013

I cant for the life of me understand why this great hotel doesn't get more reviews.. I arrived on 15 September for a 5 night stay. It was my first Candlewood experience so I didn't know what was in store for me.. I was welcomed by I think the most attentive and personable front desk staffer I have ever met.... More 

Was this review helpful? Yes
Houston
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 23, 2013

I arrived to this place and it is pretty nice. Obviously if you are looking for a full service hotel or stay this would not be a spot for you, but if you want to stay for one night or a week it is a good place for the price. We were greeted and welcomed very nicely, they recognized me... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2013

Great overall stay, only concern was AC. AC was at, 69 and I was sweating at night, I had to bring it down to about 61. Everything else was good, has dishwasher, fridge, iron, sink, almost of not a full kitchen. Also has a recliner. GOod value for price

Was this review helpful? Yes
Marilda D, General Manager at Candlewood Suites Houston by the Galleria, responded to this review

Hello Elchidomite, Thank you so much for your review! We appreciate your kind words as well as your constructive feedback. Please be sure to stay with us again the next time you are in the Houston area. More 

Springfield, Louisiana
Top Contributor
51 reviews 51 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 7, 2013

I stayed here on business for a few meetings. The front staff greeted me and was very polite and helpful when I checked in. The rooms were clean and well stocked. I would stay here again if ever in the area!

Was this review helpful? Yes
Broken Arrow
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 31, 2013

First I would like to say the staff at the Candlewood Suites is excellent! Attentive, responsive, helpful, no issues.Great staff. The hotel is very convenient. Great location. Also, everyone who stayed there is very friendly--lots of people who are there for long stays. The hotel has been remodeled and is well furnished and attractive. The few things I wish I... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Renee H, We appreciate you taking the time to share your feedback regarding your stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us... More 

Cincinnati, Ohio, United States
Top Contributor
76 reviews 76 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 8, 2013

This is my first stay in a Candlewood property. Quite frankly I wasn't sure what to expect, especially after the highly unusual process for checking in at 11:15pm on a Monday night. The room is nicer than expected and is truly built as a suite for extended stay guests. The rooms are a nice size, although not huge. All include... More 

Was this review helpful? Yes
Marilda D, General Manager at Candlewood Suites Houston by the Galleria, responded to this review

Thank you Ali M for taking the time to offer such wonderful feedback regarding our hotel and your stay with us. Please note that we are a pet friendly hotel and we hope that the next you visit us and one of the pets is disturbing you, please let us know so that we can inform the pet owners. We... More 

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Additional Information about Candlewood Suites Houston by the Galleria

Address: 4900 Loop Central Drive, Houston, TX 77081
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Houston by the Galleria 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites Houston By The Galleria Hotel Houston
Houston Candlewood Suites
Candlewood Houston

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