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Candlewood Suites Houston by the Galleria

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4900 Loop Central Drive, Houston, TX 77081
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Candlewood Suites Houston by the Galleria
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Candlewood Suites Houston by the Galleria
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71 reviews from our community

Traveler rating
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    19
    8
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Candlewood Suites Houston by the Galleria
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 1, 2014

My husband and I arrived at the Candlewood Suites about 11:00 pm. There was a line about 4 people long to check in and it took us almost 20 minutes to get a room. When we did get a room, we opened the door and the room was a mess. The smell was disgusting, there were dirty dishes all over... More 

Was this review helpful? Yes 3
Los Angeles
Contributor
16 reviews 16 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 5, 2014

Well a first for me. I walked into a room and almost immediately walked out. Not sure why the cleaning staff didn't notice the smell when they were cleaning, but "Can't you smell that smell"? Went right back to the front desk and asked if another room was available. The guy running the desk promptly gave me another room. The... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear bps_traveler, Thank you for your recent stay with us and reviewing our property. I am appreciative of your comment about the clean and comfortable room and that you enjoyed its amenities. However, please accept my sincerest apology for any inconvenience the housekeeping services may have caused you, but I am glad to know that our staff was able to... More 

Brooklyn, NY
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 4, 2014

As first-time visitors to the Houston area, we did not know what to expect. The Candlewood made us feel right at home. We generally prefer a suite rather than a single room, and this one exceeded our expectations. It was Texas-HUGE! Bedroom, bath, living room, kitchenette were all gorgeous, well-appointed and spotlessly clean. Free on-site parking is provided, no small... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2014

We were very pleased w our stay. It had been recently redone (except for some repair work in the lobby) and was very nice. The bed was comfortable. The bedding was crisp and fresh. The kitchen had all new appliances, dishes, pots, etc. The refrigerator even had an maker. We loved being close to the Galleria even if it was... More 

Was this review helpful? Yes 2
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed for an extended time in a 1br suite. The room was nice and much better appointed than the Extended Stay competition. The location is excellent, the rooms facing the parkling lot can be bright and hear more noise from the freeway. Ask for the non-parking lot view for a quieter room. Staff was friendly and very accomdating. The honor... More 

Was this review helpful? Yes 1
Vanessa L, Manager at Candlewood Suites Houston by the Galleria, responded to this review

Thank you for your excellent review! We are very happy that we met your expectations and love that you would recommending us! We hope to see you here again soon. More 

Lagos, Nigeria
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2014

I stayed at this Hotel from 2 to 12 May 2014 and I found my stay very comfortable and got value for my money. The staff have the key to success in the hospitality business - willingness to help guests. The facilities were clean and modern. the environment was quiet and just a mile to the Galleria. The staff were... More 

Was this review helpful? Yes 1
Vanessa L, Manager at Candlewood Suites Houston by the Galleria, responded to this review

Thank you very much for your review! We are pleased that you enjoyed your stay and look forward to welcoming you back next time you're in the area! More 

Cincinnati, Ohio, United States
Top Contributor
77 reviews 77 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 2, 2014

I've stayed at this location now 4 times, typically for 2-3 days at a time. I find the location to be fantastic and the accommodations pretty good. The service and experience have been hit and miss. This most recent time I was stuck in a smoking room (full), asked to be changed the next day and the front desk guy... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Ali M, Thank you for taking the time to leave us a review. We are very disappointed to hear about your experience on your recent stay. We just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. We apologize that we fell below your expectations on this... More 

Baton Rouge
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2014

I was coming from Louisiana to Houston to visit a friend staying in an hospital and at the last minute our friend was release and needed us to stay with her at her place. We booked this hotel and our rate was not refundable. As a long shot, I decided to stop by to check if they could do anything... More 

Was this review helpful? Yes
Vanessa L, Manager at Candlewood Suites Houston by the Galleria, responded to this review

Thank you very much for your review! We are very happy to hear about the great service Rob provided you on your reservation. We look forward to your future stays with us! More 

Saint Paul, Minnesota
Top Contributor
162 reviews 162 reviews
41 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 9, 2014

The night we stayed here was during a week in which there were not a lot of vacancies in the Houston area; choices were definitely limited. But since we have generally had good experience with IHG locations and this was near the TX Medical Center, we made reservations. The location was okay, near the freeway (i.e. easy to find). Check-in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear challengefish, We welcome feedback especially from our valued guest, like you. I appreciate the kind remarks on our convenient hotel location. I apologize for the inconvenience you encountered due to the level of noise experienced and staff service received. Kindly be assured that this matter will be looked into and definitely be acted upon. Your comments will help us... More 

Honolulu, Hawaii
Top Contributor
61 reviews 61 reviews
57 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 12, 2013

While this modern hotel has an arguably good location because it is close to the Galleria and the intersection of two major freeways in the center of Houston (US 59 Southwest Freeway and I-610 Loop), for a first time visitor to Houston, it will likely prove difficult to find, as it is otherwise in the middle of nowhere. A car... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear FitDude, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that our location suited your needs and apologize for the shortfalls you have encountered. It is always hugely motivating when one takes the time... More 

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