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Candlewood Suites Houston by the Galleria

2.0 of 5 4900 Loop Central Drive, Houston, TX 77081
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Candlewood Suites Houston by the Galleria
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Candlewood Suites Houston by the Galleria
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68 reviews from our community

Traveler rating
    14
    19
    17
    8
    10
See reviews for
7
15
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30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Killeen, Texas
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is the first time I was not impressed with a hotel, especially with the IHG line. When I arrived they seemed to be short staffed and our rooms weren't ready. The front desk clerk seemed overwhelmed and had an attitude. He did not explain the instructions correctly for charging my card or putting any authorization on it & I... More 

Was this review helpful? Yes 1
Killeen, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Do not reserve a room with them.They are really really disrespectful,rude.They stole jewelry,lied also hung up on my mother.beware of staff and stealing.so i advise you to not reserve hotel from here.

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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed 3 nights at the Candlewood Suites. It was very clean and comfortable. The staff were fantastic! There's a snack bar that is well stocked and a movie lending library. The units are suites with kitchens, which was very convenient. Great wifi. Excellent water pressure. Gym on site. The tub and fridge look a little dated, but both were... More 

Was this review helpful? Yes 2
Fort Worth, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Granted, the rates are less than other nearby properties, but not the lowest in the area. I don't smoke, but I was stuck in a room that smelled so smoky, it irritated my eyes. I asked the staff twice for another room, but I was told nothing was available. Had the room not been pre-paid I would have checked out... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear fwcowboy, Thank you for taking the time to write us a review regarding your recent stay. I sincerely apologize that the room you stayed in did not meet your expectations, and you also received sub par service from our staff. Your comments are being shared with the hotel management and appropriate action will be taken. We have sent you... More 

Beersheba, Israel
1 review
5 of 5 stars Reviewed November 26, 2014

The staff gave good and polite service. The room was nice, clean and comfortable. The kitchen is very good equiped. It's possible to rent DVDs for free. There's a gym and loundry room for free. The location is just few minutes from the Galeria shopping mall. We enjoyed our stay very much

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Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 6, 2014

This hotel is tucked away near the Galleria. Friendly staff, my room and the hallway to it smelled like cigarettes. Work out room was above average. They have free rental movies for the dvd in the room.

Was this review helpful? Yes 1
Broken Arrow, Oklahoma, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 5, 2014

The front desk agent was super nice when we checked in & every time that I came to the desk, she remembered my name & room number. The rooms have obviously been updated, which was nice & the amenities of the Candlewood cupboard were handy! The hotel is in an easy location to get to things around Houston, and a... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 1, 2014

My husband and I arrived at the Candlewood Suites about 11:00 pm. There was a line about 4 people long to check in and it took us almost 20 minutes to get a room. When we did get a room, we opened the door and the room was a mess. The smell was disgusting, there were dirty dishes all over... More 

Was this review helpful? Yes 3
Los Angeles
Contributor
16 reviews 16 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 5, 2014

Well a first for me. I walked into a room and almost immediately walked out. Not sure why the cleaning staff didn't notice the smell when they were cleaning, but "Can't you smell that smell"? Went right back to the front desk and asked if another room was available. The guy running the desk promptly gave me another room. The... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear bps_traveler, Thank you for your recent stay with us and reviewing our property. I am appreciative of your comment about the clean and comfortable room and that you enjoyed its amenities. However, please accept my sincerest apology for any inconvenience the housekeeping services may have caused you, but I am glad to know that our staff was able to... More 

Brooklyn, NY
Contributor
20 reviews 20 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 4, 2014

As first-time visitors to the Houston area, we did not know what to expect. The Candlewood made us feel right at home. We generally prefer a suite rather than a single room, and this one exceeded our expectations. It was Texas-HUGE! Bedroom, bath, living room, kitchenette were all gorgeous, well-appointed and spotlessly clean. Free on-site parking is provided, no small... More 

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites Houston by the Galleria

Address: 4900 Loop Central Drive, Houston, TX 77081
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Houston by the Galleria 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites Houston By The Galleria Hotel Houston
Houston Candlewood Suites
Candlewood Houston

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