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Candlewood Suites Houston by the Galleria

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4900 Loop Central Drive, Houston, TX 77081
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1 room 1 adult
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Candlewood Suites Houston by the Galleria
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85 Reviews from our TripAdvisor Community

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2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Being a Sprite Elite member, I have stayed for more than 120 days during last 1 year in various hotels of IHG and never ever felt humiliated like in this location. I experienced Extremely Rude behavior by Front Desk personnel Hilary Richard which shocked me to the core. On my way back to hotel room, I asked for 2 Water... More 

Helpful?
Thank Sachin J
France
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room was as expected with a Candlewood with its own little kitchen. Room was good and well kept. Bed was comfortable and perfect. There is a little shop with snacks near the lobby. Lots of parking spaces and close to Galleria Mall, by car. No restaurants close.

Helpful?
Thank Jeremy85100
Atlanta, Georgia
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is location in a great location just off 610 & 59 with the galleria is right around the corner. The hotel and it's grounds are in great condition. The gill area is very useful, but there are plenty of restaurants around to choose from. Hillary at the front desk was fantastic.

Helpful?
Thank Oscar R
San Miguel de Allende, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The rooms were quite good and comfortable. They had several nights of problems with their fire alarms going off in the middle of the night. The staff was very helpful with this and went out of their way for us. They ultimately got the problem fixed. ONE HOTEL STAFF PERSON WAS EXCEPTIONAL and that was Hilary Rickard. She was at... More 

Helpful?
Thank william p
Donna, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 2, 2016

My young daughter and I, just two girls off to see the big city, what a trip. A neighbor gave me a heads up on this hotel and I was not disappointed. From the wonderful girl at the front desk, more about her later, to a really nice clean room, this is a great place to stay. Our room was... More 

Helpful?
1 Thank may310
Denise R, Director of Sales at Candlewood Suites Houston by the Galleria, responded to this review

Hello May and Mollie, Thank you for the kind words regarding your stay at the Candlewood Suites Houston by the Galleria. I will for sure extend your message to Hillary, she is a big part of our team. We look forward to your return and thanks for staying with us. Consider us home. More 

Bengaluru (Bangalore), India
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 18, 2015 via mobile

Stayed at this hotel for 5 days on a business trip. It is a no frills hotel which i guess is good when staying for long durations. But for a short business trip, you can get places much closer to downtown at the same price. The rooms are pretty large and self sufficient. There is an attached kitchen with microwave,... More 

Helpful?
1 Thank Promit
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Promit, Thank you for taking time to write us a review during your business trip. I am pleased to read that you regarded our suites, amenities and facilities convenient for your needs and staff to be helpful. On the other hand, it is disheartening to know that lack of some facilities and housekeeping services fell below your expectations. Your... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 30, 2015 via mobile

I will not be staying at this hotel anymore. I was there last week and the smell in the room was horrible it also felt very humid. On Thursday the alarm went off around 2am and we were outside for a very long time. The staff never came outside to notify us that it was safe to come inside over... More 

Helpful?
3 Thank Leslie L
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Leslie L, Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our rooms. We also regret any inconvenience you experienced during your visit. We give the utmost importance to our guest comments as they help us improve and continually provide the... More 

Travelers are raving about these Houston hotels

Syracuse
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed September 21, 2015

This is my third stay here. The first two stays were pretty much ok. This time, the first room they gave me reeked of mold so bad it made my eyes burn. The carpets were damp, even in the closet. I was given a second room that was better but it was still damp, smelled faintly of mold and the... More 

Helpful?
2 Thank ProfessorMedical
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear ProfessorMedical, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with cleanliness. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 17, 2015

This is not a typical candle wood suites hotel at all, very disappointing , I keep changing room and never got rid of mold smell and itchiness in skin. Many fellow roomies shared the same view. All room servicers, blame humidity in Houston as the only reason for their faulty ventilating and ac units.

Helpful?
4 Thank Sunshows
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Sunshows, Thank you so much for sharing your experience with our hotel. We would like to apologize for the sub-par experience you had with the overall condition of our rooms during your stay. We would like to follow up on this situation that is why we have sent you a private message to obtain more information. We hope that... More 

Harlingen, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 14, 2015

Traveling for medical reasons we found this hotel by accident 4 weeks before we stayed there. The young lady at the desk, Hilary, went out of her way to answer our questions and show us "her" hotel. The back story is that we had just spent a week in a terrible hotel and were on our way home 350 miles... More 

Helpful?
3 Thank Vince W
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