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Candlewood Suites Houston by the Galleria

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4900 Loop Central Drive, Houston, TX 77081
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Candlewood Suites Houston by the Galleria
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Candlewood Suites Houston by the Galleria
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (74)
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    (25)
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    (12)
All months
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Spacious rooms, comfy bed. Love all the space in the bathroom. General manager has been very attentive to our corporate needs. Beatrice at the front desk is delightful! Cons are: awkward layout with manually opened lobby doors make it difficult to get a luggage cart in and out; this is a pet friendly property so barking dogs can occasionally be... More 

Was this review helpful? Yes
Denise R, Director of Sales at Candlewood Suites Houston by the Galleria, responded to this review

Dear Chamanana, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to your return. With much appreciation, Denise R. | Director of Sales More 

London, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 25, 2015

I visit Houston fairly regularly for business, staying at the Downtown mostly. For this trip, I wanted to stay near the Houston Galleria and opted for the Candlewood Suites for a change. From Google map, I saw how "close" this hotel was to the Galleria, and thought that it would be an easy walk (I like to walk) to and... More 

Was this review helpful? Yes
Denise R, Director of Sales at Candlewood Suites Houston by the Galleria, responded to this review

Dear Value Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to your return With much appreciation, Denise R. | Director of Sales More 

Singapore, Singapore
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 13, 2015

This hotel is tucked behind a large office tower. A bit hard to find and really nothing in the immediate area so you have to drive to get anything. The rooms are large but very basic furnishings. This was my first time in a Candlewood Suites and I found it much more basic than other brands of long term stay... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Bruce_Tripwarriors, Thank you for your valuable review. We rely on guest feedback as this will allow us to improve wherever possible. Our goal has always been to provide our guests with the best hospitality service and it is with regret that we were not able to meet your expectations with regards to our breakfast options. Once more, we thank... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 16, 2015

Been here a few weeks. Room nice layout and modern upgrades. Full size frig and dishwasher. Huge laundry room with lots of machines. Great modern gym. Plenty of parking. Friendly staff. Super easy access to local highways. Cajun eatery within walking distance.

Was this review helpful? Yes 1
Denise R, Director of Sales at Candlewood Suites Houston by the Galleria, responded to this review

Dear Value Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to your return With much appreciation, Denise R. | Director of Sales More 

Lynchburg, Virginia
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
3 of 5 stars Reviewed March 16, 2015

I had friendly and welcoming service, and the facility and room were clean. My standout experience was a comfortable bed and a VERY quiet room (I believe it was room 303). I slept very well. I bring my own food and eat in, and the kitchen did everything I needed. This was a short business stay so I didn't use... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear years_on_the_road, Thank you for the feedback. We are delighted to hear you found the beds very comfortable and you were able to sleep well in your room. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes... More 

London, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed March 15, 2015

Hotel was quite decent, for the price, however..... The whole lobby area has a really bad stink, and you have to cross the place every time you get on and off the room, so, can be irritating. Staff are just clueless. They are smiling and courteous but when you have a query or ask them something, you realize that they... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Karman_Line, Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced over the smell in the lobby. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments are being shared with the hotel... More 

Killeen, Texas
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed February 16, 2015

This is the first time I was not impressed with a hotel, especially with the IHG line. When I arrived they seemed to be short staffed and our rooms weren't ready. The front desk clerk seemed overwhelmed and had an attitude. He did not explain the instructions correctly for charging my card or putting any authorization on it & I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Mz R, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I regret to hear that you did not full enjoy your recent stay with us. We would like to follow up on your concerns so I have sent you a private message to obtain additional information. I hope that you will allow... More 

Killeen, Texas
1 review
1 of 5 stars Reviewed February 16, 2015

Do not reserve a room with them.They are really really disrespectful,rude.They stole jewelry,lied also hung up on my mother.beware of staff and stealing.so i advise you to not reserve hotel from here.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Dawanna H, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced during your stay. Your comments are disappointing and as such, we would like to follow up. We have sent you a private message to obtain additional information.... More 

Toronto, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 8, 2015

I stayed 3 nights at the Candlewood Suites. It was very clean and comfortable. The staff were fantastic! There's a snack bar that is well stocked and a movie lending library. The units are suites with kitchens, which was very convenient. Great wifi. Excellent water pressure. Gym on site. The tub and fridge look a little dated, but both were... More 

Was this review helpful? Yes 2
Fort Worth, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 28, 2015

Granted, the rates are less than other nearby properties, but not the lowest in the area. I don't smoke, but I was stuck in a room that smelled so smoky, it irritated my eyes. I asked the staff twice for another room, but I was told nothing was available. Had the room not been pre-paid I would have checked out... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear fwcowboy, Thank you for taking the time to write us a review regarding your recent stay. I sincerely apologize that the room you stayed in did not meet your expectations, and you also received sub par service from our staff. Your comments are being shared with the hotel management and appropriate action will be taken. We have sent you... More 

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