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Candlewood Suites Houston Westchase

2.0 of 5
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4033 West Sam Houston Parkway South, Houston, TX 77042
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Candlewood Suites Houston Westchase
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Ranked #195 of 468 Hotels in Houston
A recent review
5 of 5 stars reviewed yesterday
Linda S Albuquerque, New Mexico
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35 reviews from our community

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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Albuquerque, New Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We like Candlewood Suites because of their large rooms and full kitchen. This one did not fail us. Staff was okay, not special. Bed was very comfortable. Wall thermastat didn't work, but the one on the unit did.

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Denver, CO
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

At first appearance, the front desk staff was friendly. The small work-out room is clean. The bed was comfortable. Location is near (not walking distance) the Kroger store and restaurants. Now for the bad stuff. There was hair all over the bathroom floor when I first got there - ugh not mopped. There was old food and grime splatter all... More 

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Megan T, Director of Sales at Candlewood Suites Houston Westchase, responded to this review

Dear Guest, Thank you for taking the time to review our property. We are sorry to hear about your experience on the cleanliness of the room. We have addressed your concerns with the team to ensure that this does not happen to other guests. The safety and security of our guests is our top priority. Any claims such as this... More 

Hartford
Top Contributor
246 reviews 246 reviews
106 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed April 16, 2015

I stay at Candlewood Suites all over the USA. This property ranks among the best because of it's cleanliness, friendly staff, well stocked Candlewood Cupboard and up to date fitness center. If you plan on staying here, you need to know their policies. Housekeeping is done once a week, however you can request it more often. The rooms are like... More 

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Houston, Texas
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 7, 2015

The hotel is great as like a home. Easy to escape to tollways and about few miles to Interstate 10 Highway. Only few miles to Chinatown on Bellaire and business stores on Westhemier Rd too. One thing the business office is small and there is no chair to sit in the lobby hall.

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Houston, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 31, 2015

I usually write about Restaurants and Hotels, when I am on vacation. This time however, I had to evacuate my condo due to a fire. My great insurance adjuster from Triple A arranged for me to stay at the Candlewood Suites. I am forever grateful, because not only is the location ideal to major freeways, it also offers all the... More 

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Cary, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 16, 2015

This hotel is tired. The lighting in the hotel is dreary. The lobby is dreary. The rooms are dreary. The hallways and my room smelled musty. The neighborhood is a little dreary. I stayed here for a business meeting because the Holiday Inn across the highway was booked. I ate breakfast at the Holiday Inn and it seemed to be... More 

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Megan T, Director of Sales at Candlewood Suites Houston Westchase, responded to this review

Dear Valued Guest! I'm really sorry to hear that our hotel did not meet your expectations. Within the last two years, we have actually renovated almost every part of our hotel from the carpet to bedding. It is our goal to do everything we can provide each guest with the best experience, and what you experienced is not the norm.... More 

Travelers are raving about these Houston hotels

Elgin, Illinois
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 17, 2015

This hotel is nice. The standard room is huge, with full kitchen, full-size fridge, large desk, and a comfortable bed. I was expecting pool and courtyard like my last Candlewood I stayed - I was wrong, this hotel doesn't have those. But that's my fault for not fully reading it before I book. The room is very clean. All things... More 

Was this review helpful? Yes 1
Megan T, Director of Sales at Candlewood Suites Houston Westchase, responded to this review

Dear Valued Guest! I'm really sorry to hear that our hotel did not meet your expectations. Within the last two years, we have actually renovated almost every part of our hotel from the carpet to bedding. It is our goal to do everything we can provide each guest with the best experience, and what you experienced is not the norm.... More 

Atlanta, Georgia
Top Contributor
51 reviews 51 reviews
31 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 21, 2014

Stopped here for the night with my wife while on business in the Houston area. The room was very clean and my wife really liked the Kitchenette in our room. We arrived late and was able to buy a few food items in the hotel store and cook them in our room. Far better then eating out when traveling. They... More 

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1 review
4 of 5 stars Reviewed December 5, 2014

Definitely best customer service from Ms. Sharee at the front desk. Rooms were very clean, you can rent movies, games, crock pots, plus free washing. Will be back for sure!! Thanks For Making My SWAC Stay A Great Success!!

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Calgary
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 31, 2014

Located beside West Sam Houston Parkway. Though this is far away from International airport, but close to Downtown and Galleria Mall. Hotel room has full kitchen facility, Full size refrigerator, dishwasher, oven, microwave and utensils. Added facilities are laundry room with washer dryer, Gym facility and good collection of DVDs. Laundry facility is free. Hotel staffs are very good and... More 

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