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Candlewood Suites Houston Westchase

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4033 West Sam Houston Parkway South, Houston, TX 77042
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Candlewood Suites Houston Westchase
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Ranked #216 of 461 Hotels in Houston
A recent review
4 of 5 stars Reviewed February 17, 2015
Raymond S Elgin, Illinois
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30 reviews from our community

Traveler rating
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    12
    4
    3
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cary, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is tired. The lighting in the hotel is dreary. The lobby is dreary. The rooms are dreary. The hallways and my room smelled musty. The neighborhood is a little dreary. I stayed here for a business meeting because the Holiday Inn across the highway was booked. I ate breakfast at the Holiday Inn and it seemed to be... More 

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Megan T, Director of Sales at Candlewood Suites Houston Westchase, responded to this review

Dear Valued Guest! I'm really sorry to hear that our hotel did not meet your expectations. Within the last two years, we have actually renovated almost every part of our hotel from the carpet to bedding. It is our goal to do everything we can provide each guest with the best experience, and what you experienced is not the norm.... More 

Elgin, Illinois
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 17, 2015

This hotel is nice. The standard room is huge, with full kitchen, full-size fridge, large desk, and a comfortable bed. I was expecting pool and courtyard like my last Candlewood I stayed - I was wrong, this hotel doesn't have those. But that's my fault for not fully reading it before I book. The room is very clean. All things... More 

Was this review helpful? Yes 1
Megan T, Director of Sales at Candlewood Suites Houston Westchase, responded to this review

Dear Valued Guest! I'm really sorry to hear that our hotel did not meet your expectations. Within the last two years, we have actually renovated almost every part of our hotel from the carpet to bedding. It is our goal to do everything we can provide each guest with the best experience, and what you experienced is not the norm.... More 

Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 21, 2014

Stopped here for the night with my wife while on business in the Houston area. The room was very clean and my wife really liked the Kitchenette in our room. We arrived late and was able to buy a few food items in the hotel store and cook them in our room. Far better then eating out when traveling. They... More 

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1 review
4 of 5 stars Reviewed December 5, 2014

Definitely best customer service from Ms. Sharee at the front desk. Rooms were very clean, you can rent movies, games, crock pots, plus free washing. Will be back for sure!! Thanks For Making My SWAC Stay A Great Success!!

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Calgary
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 31, 2014

Located beside West Sam Houston Parkway. Though this is far away from International airport, but close to Downtown and Galleria Mall. Hotel room has full kitchen facility, Full size refrigerator, dishwasher, oven, microwave and utensils. Added facilities are laundry room with washer dryer, Gym facility and good collection of DVDs. Laundry facility is free. Hotel staffs are very good and... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed October 25, 2014

Booked this hotel as transit. But I am going back in less than 2 weeks! Serene, accessible, and very affordable. In fact it offers greater value for the rates charged. As they say, the taste of the pudding is in the eating. Go see for yourself!

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Taylorsville, Utah
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 9, 2014 via mobile

After nearly ten months staying here I probably know it better than most. It's clean, quiet, and updated. The staff is amazing, love them all. They are constantly improving the property and take real pride in it. Weekly get togethers help bring the guests together and you really can start to feel at home. Head over, kick up your feet... More 

Was this review helpful? Yes 1
CWSWestchase, Manager at Candlewood Suites Houston Westchase, responded to this review

Thank you for your kind comments! We will greatly miss your smiling face at our hotel as well! We wish you the best on your endeavors and don't hesitate to reach out to us in the future for any needs that you may have! Warmest regards, Megan Thurmond Director of Sales More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 6, 2014

The hotel itself is very clean and well kept Check in was very quick even though i did not have a reservation. Elizabeth and Tanya was very nice and helpful during my check in and check out. Very friendly staff Room I stayed was a studio kind room. Had a very well equipped kitchen with all the plates, silverware. very... More 

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Longview, Texas
Top Contributor
52 reviews 52 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 20, 2014

While there's nothing extraordinary about this hotel, it clearly fit the bill for every penny of its price - clear rooms, location relatively convenient for the major Houston transport arteries, decent free internet connection. The hotel staff had a bit of the "I don't know/not sure" attitude about the surroundings of the hotel but otherwise very friendly and polite. The... More 

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Rio de Janeiro, RJ
Top Contributor
57 reviews 57 reviews
43 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 15, 2014

The hotel is located close to a nice area of Houston with a lot of restaurants and close the markets. The hotel staff was very friendly and the room was vey big with all the appliances working well. The hotel needs some renovation. The internet was in a high speed and I had problem to adjust the air conditioning

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IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear ReinaldoViola, Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our great location. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned. I have taken note of your valuable comments and will use these to monitor and... More 

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