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All 451 Houston hotels

Candlewood Suites Houston Westchase

2.0 of 5 Hotel   |   4033 West Sam Houston Parkway South, Houston, TX 77042 (Westchase)
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Ranked #256 of 451 Hotels in Houston
A recent review
5 of 5 stars Reviewed August 6, 2014
Peter V Houston, Texas
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23 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 6, 2014

The hotel itself is very clean and well kept Check in was very quick even though i did not have a reservation. Elizabeth and Tanya was very nice and helpful during my check in and check out. Very friendly staff Room I stayed was a studio kind room. Had a very well equipped kitchen with all the plates, silverware. very... More

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Longview, Texas
Top Contributor
52 reviews 52 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 20, 2014

While there's nothing extraordinary about this hotel, it clearly fit the bill for every penny of its price - clear rooms, location relatively convenient for the major Houston transport arteries, decent free internet connection. The hotel staff had a bit of the "I don't know/not sure" attitude about the surroundings of the hotel but otherwise very friendly and polite. The... More

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Rio de Janeiro, RJ
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 15, 2014

The hotel is located close to a nice area of Houston with a lot of restaurants and close the markets. The hotel staff was very friendly and the room was vey big with all the appliances working well. The hotel needs some renovation. The internet was in a high speed and I had problem to adjust the air conditioning

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IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear ReinaldoViola, Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our great location. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned. I have taken note of your valuable comments and will use these to monitor and... More

Baltimore, Maryland
Top Contributor
59 reviews 59 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 21, 2014

I appreciate that there is reserve room for frequent/loyal customers like us and the room assigned to us was nice, however, I did not appreciate that the front desk person at the time of check in was not appreciative of our business. I did not appreciate that because I went to the snack room, they assumed that I bought some... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Mai-ImIt, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you liked the room assigned to you and apologize for the inconvenience the service you received from our staff may have caused. It... More

Senior Contributor
29 reviews 29 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 29, 2013

I was a little reluctant to stay here because of mixed reviews. Yes, the lobby is small. The property is in excellent condition. They recently had a remodel and the place looked almost new to me. The only signs of wear in my room were one worn leather chair and the front of the dishwasher showed some age. Otherwise the... More

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 8, 2013

Good price, nice staff and clean room. Good price, nice staff and clean room. Good price, nice staff and clean room. Good price, nice staff and clean room. Good price, nice staff and clean room. Good price, nice staff and clean room. Good price, nice staff and clean room. Good price, nice staff and clean room. Good price, nice staff... More

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Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 24, 2013

This place has roaches. Maybe its because they clean the room once a week or their pest control people are incompetent, I have no clue. I have been here for almost a week and have had encounters with many roaches at night, in the morning before going to work and must mention that I am terrified of them but had... More

Was this review helpful? Yes 1
Felicia M, General Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Guest, I am sorry to hear that you had this experience. We do have regular pest control service provided by Orkin. We will investigate this issue and make it better. Felicia More

Boston
Top Contributor
145 reviews 145 reviews
24 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed May 7, 2013

On business travel, Hampton Inns, Marriott Courtyards, and the like are the preferred lodging chains. Because the nearby preferred hotels were in the $250 range, my traveling companion and I reluctantly accepted corporate travel's suggestion of a Candlewood Suites. Never again. We booked non-smoking but only one n/s was available. I took it and the boss was stuck with smoking.... More

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Felicia M, General Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Valued Guest, I am sorry you were not satisfied with your stay at our hotel. It is our goal to make sure that all guests are happy with their stay. I would love the opportunity to make this up to you. Please feel free to contact me directly. Felicia Mitchell 713-780-7881 More

New York, NY
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 6, 2013

Friendly, attentive staff, but otherwise avoid the property. Not much in the area in the way of food options, and each room I was moved to had something wrong. Broken AC unit. Then a clogged sink. Then an iron that didn't work. Property upkeep is not a priority here. To top off the experience, I was woken up at 3am... More

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Felicia M, General Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Guest, I apologize for the inconvenience you experienced for your stay. This is not a typical experience our guests have here. Hotel upkeep is very important to us. June of last year we spent 1.2 million dollars in renovating the guest rooms. Our goal is to make sure our guest have a pleasant stay. In the month of January... More

Tucson, Arizona
Top Contributor
64 reviews 64 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 9, 2013

I needed a pet-friendly hotel on my trip through Houston, and I have stayed at Candlewood before, so I booked here. Despite the fact that the entrance to the hotel is nearly impossible to find at night (I didn't see any signage, and just followed a car through a parking lot of an apartment complex to get here, I did... More

Was this review helpful? Yes
Felicia M, General Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Guest, I wanted to apologize for the inconvenience you experienced during your stay. I have already discussed your comments to our team. Your comments were very helpful and I appreciate you taking the time to share your experience. More

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Additional Information about Candlewood Suites Houston Westchase

Address: 4033 West Sam Houston Parkway South, Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Houston Westchase 2*
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Also Known As:
Candlewood Suites Houston Westchase Hotel Houston
Candlewood Houston
Houston Candlewood Suites

63 photos of this hotel

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