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Candlewood Suites Houston Westchase

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4033 West Sam Houston Parkway South, Houston, TX 77042
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1 room 1 adult
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Candlewood Suites Houston Westchase
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43 Reviews from our TripAdvisor Community

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Houston, Tx
Level Contributor
65 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 14, 2015

Having stayed in a few different Candlwood Suites around the coiuntry, we've usually enjoyed our stays at this brand. While this hotel is a good hotel, it doesn't live up to Candlewood standards. We've stayed there twice now and have not been able to reserve a king bed yet. I don't know if they don't exist here, or they're in... More 

Helpful?
Thank elkayandboro
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear elkayandboro, Thank you for taking the time to write a review of our hotel. All our beds are queen-sized. It is regrettable that this did not work out for you so well. I also apologize if the level of service you have received was sub par. Let me assure your that these concerns will be looked into. I would... More 

Marina Del Rey, United States
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 6, 2015 via mobile

Clean hotel and comfortable rooms. They even have a reasonably priced lobby store if you need to pick up a late snack or dinner. The only issue here is, nearly all the employees act like their job is a prison sentence. They never say hello or seem to care that your a guest. One gentleman said hello to me. If... More 

Helpful?
Thank Barry P
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear barry p, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness of the property and the comfort of the room received. We are also glad to know of... More 

Casper, Wyoming
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 8, 2015

This was very convenient to site of the seminars I was in Houston to attend. The room was clean and supplied with all of the basic cookware and utensils you may need. The free laundry was awesome, as I was there for two weeks. The only drawback was the distance to any restaurant or supermarket. However, this will not deter... More 

Helpful?
Thank Colter K
Tampa, Florida
1 review
3 of 5 stars Reviewed September 22, 2015

It's a typical Candlewood. Rooms were clean. Staff not overly friendly but not rude either. What I hate about Candlewoods are that there always seems to be unsavory characters hanging out. I felt unsafe as a woman traveling alone. Men hanging out in the parking lot, in the bbq area, and in the laundry makes it very uncomfortable to leave... More 

Helpful?
Thank MAE1203
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear MAE1203, Thank you for taking the time to write a review of our hotel. It is disheartening that some aspects of our hotel did not live up to your expectations. Although I would have preferred you had a better stay, your comments are highly appreciated as these will assist us in our continuous efforts to provide excellent accommodations. I... More 

Houston, Texas, USA
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed September 19, 2015

On the front reception desk there is a small basket token of candies. The “lobby” is so small that it is like a bathroom size. There is a printer with paper and a computer screen right on the other side of the reception desk which the guest can use. There is a big library of DVD (some 200 to 300... More 

Helpful?
3 Thank baketown89
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear baketown89, Thank you for taking the time to review our property. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that you found the hotel at its average best only. Your feedback about the amenities, onsite facilities,... More 

McKinney, Texas
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed September 5, 2015

The girl working the front desk named Deidre needs to be fired. I arrived at the hotel front desk and nobody was there for at least 5 minutes. I used the desk phone to call for assistance. She had a very nasty attitude. Her entire disposition was just offsetting. Then I had issues with my reservation. Needless to say, I... More 

Helpful?
3 Thank Yral R
Megan T, General Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Yral R, Thank you so much for taking the time to let us know about your experience. I can assure you that this is not normal for our location, nor is it tolerated. I am sorry that you had this type of service and I appreciate you letting us know so we can handle it accordingly. If you would... More 

Travelers are raving about these Houston hotels

Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 19, 2015 via mobile

Lady at front desk was nice and showed us around first. Rooms wee nice and good space and nice furnishings. Place is not in the safest area, however, and smelled strongly of people's cooking (lady said most of their extended stay residents cook a lot of Indian food). Good deals long term but I prefer a better location. Traffic can... More 

Helpful?
Thank Ceecee G
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Ceecee G, Thank you for taking the time to write a review about your stay with us. We are delighted that you found our front desk staff to be nice and our rooms to be spacious. However, it is regrettable that our location did not live up to your expectations. We would also like to apologize for any inconvenience... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2015 via mobile

I stayed here for two months because was very close to the workplace. Good suite and the service. The personnel is very gentle and helped me if I had questions. The place was clean. A little bit far from restaurants and food market shops: the nearest is at 2,5 km. You need to have a car.

Helpful?
Thank Pierluigi R
Albuquerque, New Mexico
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 21, 2015

We like Candlewood Suites because of their large rooms and full kitchen. This one did not fail us. Staff was okay, not special. Bed was very comfortable. Wall thermastat didn't work, but the one on the unit did.

Helpful?
Thank Linda S
Denver, CO
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 20, 2015

At first appearance, the front desk staff was friendly. The small work-out room is clean. The bed was comfortable. Location is near (not walking distance) the Kroger store and restaurants. Now for the bad stuff. There was hair all over the bathroom floor when I first got there - ugh not mopped. There was old food and grime splatter all... More 

Helpful?
2 Thank ColoTraveler_10
Megan T, Director of Sales at Candlewood Suites Houston Westchase, responded to this review

Dear Guest, Thank you for taking the time to review our property. We are sorry to hear about your experience on the cleanliness of the room. We have addressed your concerns with the team to ensure that this does not happen to other guests. The safety and security of our guests is our top priority. Any claims such as this... More 

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