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Courtyard Houston Westchase

#147 of 481 Hotels in Houston
Certificate of Excellence
3.0 of 5
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9975 Westheimer Rd, Houston, TX 77042 (Formerly Courtyard by Marriott Houston Westchase)
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1 room 1 adult
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Courtyard Houston Westchase
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104 Reviews from our TripAdvisor Community

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Seattle, Washington
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I practically live in hotels as I travel around the US for business, so I believe I am a good judge of quality. This hotel has gated parking which is free to those who stay the night, which is a nice touch ESP with being in a metropolitan area. The rooms are clean and being a part of their membership... More 

Helpful?
Thank Tdootson
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for your patronage. I am pleased to know that you enjoy staying at our Westchase location. We look forward to be your home away from home. Thank You. More 

Missouri City, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 24, 2015

Recently stay here for a couple nights and was very pleased with the service and professionalism except for one irritating problem. First off, the front line staff for check in was very polite and seemed to really care about hotel guest being comfortable. Very nice and clean room, good bed and pillows, however the AC unit in room 310 was... More 

Helpful?
Thank Johnnie L
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for taking the time to review our hotel. Again, my most sincere apologies for the inconvenience that you experienced with the noise from the ac unit. I am pleased to hear that we were able to ensure your full satisfaction before you checked out. It will be our pleasure and honor to have you as our guest again.... More 

Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 11, 2015

This hotel is a great place to stay for business in Houston's Westchase area or even the I10 energy corridor. Although it isn't fancy, it has nice rooms, a pool, a few treadmills and a pretty good little restaurant for breakfast. It is located just off Westheimer Road behind Krogers and offers quick access to food, shopping, Sam Houston tollway... More 

Helpful?
Thank DavidMarkTaylor
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for taking the time to review our hotel. I am pleased to know that the location was convenient for you and you had a satisfactory stay. Thank you for your patronage. More 

Nags Head, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 4, 2015

Old HARD MATTRESSES!! Need I say more? Does it really matter how clean the room or how courteous the staff if you can't get a good nights sleep because the mattresses are so uncomfortable? Too bad because this hotel has a lot of other things going for it such as good location etc but if I continually wake up, this... More 

Helpful?
Thank sidney j
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for your patronage. I am sorry that you were not able to get a good night sleep due to the mattress. I have forward your comments to the appropriate staff to ensure that this is an isolated instance. We do have other rooms that you may find the bed comfortable. We would love to have you as our... More 

Kinder
Level Contributor
3 reviews
4 of 5 stars Reviewed September 28, 2015

We stayed in room 315 on a Saturday night and loved it! Comfy bed and pillows were awesome! Very clean, bathroom nice, great toiletries (Thanks Marco at the front desk for being so helpful with the extras) I don't have any complaints about this hotel whatsoever! (well, just a small suggestion...offer Coke along with the Pepsi) but that's ok, Kroger... More 

Helpful?
Thank Dale W
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for patronage. I am pleased to hear that you enjoyed your stay with us. More 

Swindon
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 13, 2015

The friendly, smiling can-do nature of all the staff at this hotel brings me back every time I am in Houston. The rooms are quiet and clean with everything you could need. Having power outlets right next to the bed on the night stand that also provides USB charging is so convenient but so rare in hotels costing 2 and... More 

Helpful?
Thank Anver Q
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for staying with us. I am pleased that you enjoyed your stay with us. I will pass on your comments to the staff. More 

Rockwall, Texas
Level Contributor
216 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed August 26, 2015

While the hotel is a above average, the location is not what it once was. It is hard to separate the two, nice hotel, area not so much. The hotel has been proactive by putting in a gated entry, but this also speaks to the surrounding area. If you are eating in the area make sure you do not leave... More 

Helpful?
Thank ERL972
norma m, General Manager at Courtyard Houston Westchase, responded to this review

Thank you for staying with us. I am pleased to hear that the staff exceeded your expectations and you enjoyed your room. The staff and I are looking forward to serving you again. More 

Cypress, Texas
Level Contributor
166 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed August 13, 2015

This hotel is located right behind the Kroger on Westheimer in the Westchase Area of Houston. Great location; quiet. We had a suite - wonderful room with plenty of space to stretch out and relax. The staff is excellent. Handle any question or whatever you need. Beds are comfortable. Good towels.

Helpful?
Thank Bridgenutt
norma m, General Manager at Courtyard Houston Westchase, responded to this review

I am pleased to hear that you enjoyed your stay with us and enjoyed our comfortable beds and spacious rooms. The staff will be pleased to know that you had a satisfactory stay. Thank you for staying with us and we look forward to your next stay. More 

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 7, 2015 via mobile

I was really surprised with this hotel. The staff was professional & the room was wonderful! We loved it & it was way better than we expected . The cafe & food were excellent. Pool was ok . The area was safe .

Helpful?
Thank Rita A
norma m, Manager at Courtyard Houston Westchase, responded to this review

Thank you for taking the time to review our hotel. I am glad that you were pleasantly surprised and you had a satisfactory stay. I will pass your on to the staff all of your wonderful comments. Thank you for staying with us and it will be our pleasure to serve you again. More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 9, 2015 via mobile

I was having work done on my air conditioning and had to stay somewhere cool. This hotel was in my area so I booked it. I was skeptical because it was tucked behind a Krogers but I was pleasantly surprised! It was colorful, comfortable and clean. There were very nice sitting areas, a bar, work stations and the staff was... More 

Helpful?
Thank KRL1
David M, General Manager at Courtyard Houston Westchase, responded to this review

Thank you very much for taking the time to review our hotel. I was happy to hear that your stay went so well while you were getting some house work done. I'll make sure to share the kind words with our staff. Kind regards, David Murphy General Manager More 

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