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Extended Stay America - Houston - Galleria - Westheimer

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4701 Westheimer Rd, Houston, TX 77027
Extended Stay America - Houston - Galleria - Westheimer
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Ranked #252 of 461 Hotels in Houston
A recent review
3 of 5 stars Reviewed January 10, 2015
Patty1123 Boulder City, Nevada
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73 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boulder City, Nevada
Top Contributor
85 reviews 85 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 10, 2015

If you are interested in shopping, this extended stay is in a good location. However, trying to walk anywhere proved difficult since Westheimer is a very busy street. The American Cancer Society selected this hotel for us as my husband was receiving treatments at MD Anderson. The hotel though did not provide a complimentary shuttle service as many of the... More 

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Izmir, Turkey
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 13, 2014

The front desk staff was unfriendly. The dirties place I have ever stayed in. The bathtube was full of hair when I checked in and this was not a problem to the staff The only positive commend is the location of the hotel!!

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1 review
4 of 5 stars Reviewed November 2, 2014

I stayed in this hotel twice and have received a good and friendly attention from the people, specially from Ms. Monique, the front desk office. She was always very helpful and kind, solving all problems presented. Regards Edson Ayub

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Houston, Texas
1 review
5 of 5 stars Reviewed October 23, 2014

The location is very convenient to walk to restaurants, CVS and the Galleria to shop. The front desk staff are pleasant, friendly, helpful and all of that with a smile. Its the perfect stay in the Galleria for business.

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Naples
2 reviews
2 of 5 stars Reviewed October 11, 2014

Price seemed okay for location before we arrived however the smell, time of delivery for amenities (over 2 hours, 2 telephone calls, followed by a walk down to the front desk for providing a pillow with no pillowcase and then being out of clean pillowcases), finding receipts from previous guests under our bed (from May 2014), quality of towels, sheets... More 

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Houston, Texas
Top Contributor
80 reviews 80 reviews
69 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed September 19, 2014

Check in was fast and pleasant. This property is clean and quite. The mall is within walking distance. Rooms are clean. Just a place to stay. Will return. This location is eazy on and off the freeway.

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Gurabo, Puerto Rico
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 1, 2014

I was in that hotel for the wedding of my daughter and the experience was excellent. Super quiet hotel and clean. Near to CVS, excellent restaurants, and to Galleria Mall. It is in the center of the city and accessible to taxis and buses.

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

We appreciate you taking the time to write such a wonderful review. We are glad that you enjoyed our clean and quiet hotel. We are also happy to hear that our location was so convenient for you. Thank you again for your kind words. We hope to see you again in the future. More 

Doha, Qatar
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2014

As the title says... I stayed at this hotel for 3 weeks. The hotel is very well located, walking distance to all nice restaurants, shopping areas, cafa's and Galleria. Rooms are comfortable, with a decent size living area with a full kitchen. Corridor are quiet, ample free parking. Beds I will give 6/10 as they were a bit hard. Overall... More 

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Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

Spacious rooms, noisy AC, excellent location near Galleria mall, no services for the room , it is an extra, the plus is free wifi to stay in touch with family when you are away. No restaurants in the hotel, even the breakfast is grap and go. Chip Hotel, except when there is major event (like OTC) the price is multiplied... More 

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Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our convenient location and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that you experienced maintenance issues in your room. I will meet with the staff to review our... More 

2 reviews
1 of 5 stars Reviewed April 12, 2014

Old shabby room and bathroom for a lot of money. Breakfast - what they call "grab and go" is a joke too. Oh - new towels, you need to get them yourself. And your room will only be cleaned if you stay longer then 7 days - only once a week Location is great. Extended stay? No thanks...

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Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the level of cleanliness in your room. I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Our housekeeping service is provided once a week for guests staying 8 or more nights. For... More 

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