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All 452 Houston hotels

Extended Stay America - Houston - Galleria - Westheimer

2.5 of 5 Hotel   |   4701 Westheimer Rd, Houston, TX 77027 (Great Uptown)
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Ranked #233 of 452 Hotels in Houston
A recent review
5 of 5 stars reviewed 4 weeks ago
ureyes Houston, Texas
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68 reviews from our community

Traveler rating
    23
    13
    10
    10
    12
See reviews for
8
4
10
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Naples
2 reviews
2 of 5 stars Reviewed 1 week ago

Price seemed okay for location before we arrived however the smell, time of delivery for amenities (over 2 hours, 2 telephone calls, followed by a walk down to the front desk for providing a pillow with no pillowcase and then being out of clean pillowcases), finding receipts from previous guests under our bed (from May 2014), quality of towels, sheets... More

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Houston, Texas
Top Contributor
64 reviews 64 reviews
58 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check in was fast and pleasant. This property is clean and quite. The mall is within walking distance. Rooms are clean. Just a place to stay. Will return. This location is eazy on and off the freeway.

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Gurabo, Puerto Rico
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 1, 2014

I was in that hotel for the wedding of my daughter and the experience was excellent. Super quiet hotel and clean. Near to CVS, excellent restaurants, and to Galleria Mall. It is in the center of the city and accessible to taxis and buses.

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

We appreciate you taking the time to write such a wonderful review. We are glad that you enjoyed our clean and quiet hotel. We are also happy to hear that our location was so convenient for you. Thank you again for your kind words. We hope to see you again in the future. More

Doha, Qatar
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2014

As the title says... I stayed at this hotel for 3 weeks. The hotel is very well located, walking distance to all nice restaurants, shopping areas, cafa's and Galleria. Rooms are comfortable, with a decent size living area with a full kitchen. Corridor are quiet, ample free parking. Beds I will give 6/10 as they were a bit hard. Overall... More

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Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

Spacious rooms, noisy AC, excellent location near Galleria mall, no services for the room , it is an extra, the plus is free wifi to stay in touch with family when you are away. No restaurants in the hotel, even the breakfast is grap and go. Chip Hotel, except when there is major event (like OTC) the price is multiplied... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our convenient location and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that you experienced maintenance issues in your room. I will meet with the staff to review our... More

2 reviews
1 of 5 stars Reviewed April 12, 2014 via mobile

Old shabby room and bathroom for a lot of money. Breakfast - what they call "grab and go" is a joke too. Oh - new towels, you need to get them yourself. And your room will only be cleaned if you stay longer then 7 days - only once a week Location is great. Extended stay? No thanks...

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the level of cleanliness in your room. I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Our housekeeping service is provided once a week for guests staying 8 or more nights. For... More

Thailand
Top Contributor
82 reviews 82 reviews
39 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed April 8, 2014

There's not much to say about this place except that it was reasonably clean, well-located for getting around Houston, and easy-in easy-out off 610. The grab-and-go breakfast was barely that, in fact it was coffee or tea and some packaged muffins and breakfast bars. The room did have a kitchen area, however, so it was quite easy to make coffee... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. We look forward to hosting you again in... More

Tamworth, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed March 24, 2014

We were staying 5 nights in Houston so decided on an Extended Stay. Location is good if you want shopping although the hotel is just off the interstate (can't hear traffic though). Nice staff and the hotel is fine but the website said the rooms were recently renovated. Wrong. Our kitchen cupboards were old and chipped while the toilet made... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of our hotel. I am pleased to hear that you enjoyed our location, your comfortable bed, and our great staff. Still, I apologize that the condition of your room did not meet your expectations. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2014

I came to this hotel due to unfortunate circumstances and at first I thought it was good service and an understanding yet helpful staff, but that all changed once my stay resulted in long term. I was constantly overcharged and was not allowed to partake in a reasonable rate for a lengthy stay. I was charged for an outrageous amount... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you encountered rate issues when extending your stay with us. If you’d like, please contact me directly at hgl@extendedstay.com, so that we can discuss this further. Thank you very much for bringing this to my attention. I do hope that you will give us the... More

Frisco, Texas, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed March 4, 2014

Toilet flush did not work......even after they came and fixed it, it continued to keep running. We had to take the top off and work on the flapper each time. Strong odor of pets in the room and lots of area that had stains that could not be removed.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to post a review of our hotel. I am sorry to hear that you had issues with your toilet during your stay with us. As well, I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is... More

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Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
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