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All 447 Houston hotels

Extended Stay America - Houston - Galleria - Westheimer

2.5 of 5 Hotel   |   4701 Westheimer Rd, Houston, TX 77027 (Great Uptown)
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Extended Stay America - Houston - Galleria - Westheimer

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Ranked #250 of 447 hotels in Houston
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63 people have reviewed this hotel

Traveler rating
    20
    13
    9
    9
    12
See reviews for
6
4
10
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
2 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

Old shabby room and bathroom for a lot of money. Breakfast - what they call "grab and go" is a joke too. Oh - new towels, you need to get them yourself. And your room will only be cleaned if you stay longer then 7 days - only once a week Location is great. Extended stay? No thanks...

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Thailand
Top Contributor
65 reviews 65 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

There's not much to say about this place except that it was reasonably clean, well-located for getting around Houston, and easy-in easy-out off 610. The grab-and-go breakfast was barely that, in fact it was coffee or tea and some packaged muffins and breakfast bars. The room did have a kitchen area, however, so it was quite easy to make coffee... More

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Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. We look forward to hosting you again in... More

Tamworth, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We were staying 5 nights in Houston so decided on an Extended Stay. Location is good if you want shopping although the hotel is just off the interstate (can't hear traffic though). Nice staff and the hotel is fine but the website said the rooms were recently renovated. Wrong. Our kitchen cupboards were old and chipped while the toilet made... More

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of our hotel. I am pleased to hear that you enjoyed our location, your comfortable bed, and our great staff. Still, I apologize that the condition of your room did not meet your expectations. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We... More

Houston, Texas
1 review
2 of 5 stars Reviewed March 8, 2014

I came to this hotel due to unfortunate circumstances and at first I thought it was good service and an understanding yet helpful staff, but that all changed once my stay resulted in long term. I was constantly overcharged and was not allowed to partake in a reasonable rate for a lengthy stay. I was charged for an outrageous amount... More

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you encountered rate issues when extending your stay with us. If you’d like, please contact me directly at hgl@extendedstay.com, so that we can discuss this further. Thank you very much for bringing this to my attention. I do hope that you will give us the... More

Frisco, Texas, United States
2 reviews
3 of 5 stars Reviewed March 4, 2014

Toilet flush did not work......even after they came and fixed it, it continued to keep running. We had to take the top off and work on the flapper each time. Strong odor of pets in the room and lots of area that had stains that could not be removed.

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to post a review of our hotel. I am sorry to hear that you had issues with your toilet during your stay with us. As well, I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is... More

Bangalore
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 23, 2014

I stayed here sometime in Feb, 2014 and I was really not satisfied with the service and facility and most importantly the prices are high if you directly check in. It is advisable to do online booking with some coupons available only. When I checked into the room, the room was dirtoty and the bed and beddings were not laid... More

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to ensure this issue does not continue in the future. As well, I apologize that you encountered some problems while checking in. Your feedback will be helpful... More

Houston, Texas
1 review
5 of 5 stars Reviewed January 12, 2014 via mobile

This hotel was conveniently located just a few blocks from the Galleria. Although it's on a busy street, it was nice and relaxing within the hotel. Housekeepers didn't bother me or make a nuisance in the morning. Every employee was extremely kind and welcoming. Overall, I enjoyed my stay.

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your review. I am glad to hear that you liked our hotel's location, which is close to the Galleria shopping mall. As well, it is great to know that our staff provided you with great customer service and were mindful of your needs during your stay. Thank you again for writing such a pleasant review. We hope... More

Houston, Texas
1 review
5 of 5 stars Reviewed December 20, 2013

The hotel is clean and recently upgraded. The facilities are nice but the main reason to stay here is the friendly and helpful staff. I stayed here when relocating to the area. The staff was very helpful to me. The location is good. Close to galleria mall. Lots of restaurants to walk to. They are upgrading the facilities but soon... More

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad that our location was convenient for you by being close to the Galleria Mall and walking distance to restaurants. We appreciate the awesome comments about our staff friendliness, cleanliness of hotel, and we are glad you chose to stay with us... More

Baton Rouge, Louisiana, Usa
2 reviews
1 of 5 stars Reviewed December 17, 2013

Great location, but that's it. The place is a dump. They're renovating, but its just window dressing. I haven't had a hot shower in 3 weeks. Room temp at best. Called the front desk 6 times and nothing was ever done. Manager never called back once. Construction went on in the room next to mine until after 8 quite a... More

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

William - Thank you for your feedback about your stay. I am glad that you liked our hotel's location; however, I am very sorry for the issues you experienced during your stay. As this hotel's manager, I can assure you we are taking your comments very seriously and working to enhance our offerings. Also, I will be coaching our staff... More

Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 14, 2013

As usual I requested a NON SMOKING room but this time they gave me a SMOKING room. My health conditions don't recommend to staying in SMOKING ENVIRONMENTS. María, the lady at he frontdesk, told me take it or leave it. I had a health crisis and she did not to talk to 911. I decided to take the room and... More

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Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #250 of 447 hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
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