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All 451 Houston hotels

Extended Stay America - Houston - Galleria - Westheimer

2.5 of 5 Hotel   |   4701 Westheimer Rd, Houston, TX 77027 (Great Uptown)
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Ranked #250 of 451 hotels in Houston
A recent review
3 of 5 stars Reviewed May 16, 2014
MohsenBou
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  • Reviews (65)
  • Photos (13)
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  • Room tips (17)
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65 people have reviewed this hotel

Traveler rating
    21
    13
    10
    9
    12
See reviews for
6
4
10
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

Spacious rooms, noisy AC, excellent location near Galleria mall, no services for the room , it is an extra, the plus is free wifi to stay in touch with family when you are away. No restaurants in the hotel, even the breakfast is grap and go. Chip Hotel, except when there is major event (like OTC) the price is multiplied... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our convenient location and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that you experienced maintenance issues in your room. I will meet with the staff to review our... More

2 reviews
1 of 5 stars Reviewed April 12, 2014 via mobile

Old shabby room and bathroom for a lot of money. Breakfast - what they call "grab and go" is a joke too. Oh - new towels, you need to get them yourself. And your room will only be cleaned if you stay longer then 7 days - only once a week Location is great. Extended stay? No thanks...

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the level of cleanliness in your room. I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Our housekeeping service is provided once a week for guests staying 8 or more nights. For... More

Thailand
Top Contributor
81 reviews 81 reviews
39 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed April 8, 2014

There's not much to say about this place except that it was reasonably clean, well-located for getting around Houston, and easy-in easy-out off 610. The grab-and-go breakfast was barely that, in fact it was coffee or tea and some packaged muffins and breakfast bars. The room did have a kitchen area, however, so it was quite easy to make coffee... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. We look forward to hosting you again in... More

Tamworth, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed March 24, 2014

We were staying 5 nights in Houston so decided on an Extended Stay. Location is good if you want shopping although the hotel is just off the interstate (can't hear traffic though). Nice staff and the hotel is fine but the website said the rooms were recently renovated. Wrong. Our kitchen cupboards were old and chipped while the toilet made... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of our hotel. I am pleased to hear that you enjoyed our location, your comfortable bed, and our great staff. Still, I apologize that the condition of your room did not meet your expectations. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2014

I came to this hotel due to unfortunate circumstances and at first I thought it was good service and an understanding yet helpful staff, but that all changed once my stay resulted in long term. I was constantly overcharged and was not allowed to partake in a reasonable rate for a lengthy stay. I was charged for an outrageous amount... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you encountered rate issues when extending your stay with us. If you’d like, please contact me directly at hgl@extendedstay.com, so that we can discuss this further. Thank you very much for bringing this to my attention. I do hope that you will give us the... More

Frisco, Texas, United States
2 reviews
3 of 5 stars Reviewed March 4, 2014

Toilet flush did not work......even after they came and fixed it, it continued to keep running. We had to take the top off and work on the flapper each time. Strong odor of pets in the room and lots of area that had stains that could not be removed.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to post a review of our hotel. I am sorry to hear that you had issues with your toilet during your stay with us. As well, I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is... More

Bangalore
Reviewer
4 reviews 4 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed February 23, 2014

I stayed here sometime in Feb, 2014 and I was really not satisfied with the service and facility and most importantly the prices are high if you directly check in. It is advisable to do online booking with some coupons available only. When I checked into the room, the room was dirtoty and the bed and beddings were not laid... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to ensure this issue does not continue in the future. As well, I apologize that you encountered some problems while checking in. Your feedback will be helpful... More

Houston, Texas
1 review
5 of 5 stars Reviewed January 12, 2014 via mobile

This hotel was conveniently located just a few blocks from the Galleria. Although it's on a busy street, it was nice and relaxing within the hotel. Housekeepers didn't bother me or make a nuisance in the morning. Every employee was extremely kind and welcoming. Overall, I enjoyed my stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your review. I am glad to hear that you liked our hotel's location, which is close to the Galleria shopping mall. As well, it is great to know that our staff provided you with great customer service and were mindful of your needs during your stay. Thank you again for writing such a pleasant review. We hope... More

Houston, Texas
1 review
5 of 5 stars Reviewed December 20, 2013

The hotel is clean and recently upgraded. The facilities are nice but the main reason to stay here is the friendly and helpful staff. I stayed here when relocating to the area. The staff was very helpful to me. The location is good. Close to galleria mall. Lots of restaurants to walk to. They are upgrading the facilities but soon... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad that our location was convenient for you by being close to the Galleria Mall and walking distance to restaurants. We appreciate the awesome comments about our staff friendliness, cleanliness of hotel, and we are glad you chose to stay with us... More

Baton Rouge, Louisiana, Usa
2 reviews
1 of 5 stars Reviewed December 17, 2013

Great location, but that's it. The place is a dump. They're renovating, but its just window dressing. I haven't had a hot shower in 3 weeks. Room temp at best. Called the front desk 6 times and nothing was ever done. Manager never called back once. Construction went on in the room next to mine until after 8 quite a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

William - Thank you for your feedback about your stay. I am glad that you liked our hotel's location; however, I am very sorry for the issues you experienced during your stay. As this hotel's manager, I can assure you we are taking your comments very seriously and working to enhance our offerings. Also, I will be coaching our staff... More

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Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
110

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