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Extended Stay America - Houston - Galleria - Westheimer

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4701 Westheimer Rd, Houston, TX 77027
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Extended Stay America - Houston - Galleria - Westheimer
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Extended Stay America - Houston - Galleria - Westheimer
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76 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boulder City, Nevada
Level Contributor
112 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Our stay at the Extended Stay America on Westheimer was the worst stay at a hotel ever! There were a number of issues that we faced but I will highlight only the worst. After one night at the hotel, we smelled cigarette smoke coming into our room. After looking around inside and outside the hotel I noticed that the smoking... More 

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Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. We are disheartened to hear of your entire experience and sincerely apologize for the issues you encountered during your stay. I have shared your feedback with our team to ensure these concerns are addressed immediately to prevent this type of experience from being repeated in the future. We rely on feedback... More 

Genoa, Italy
2 reviews
4 of 5 stars Reviewed May 29, 2015

The hotel is located in a good area, facilities were great which included a good kitchen, ample parking space and nice staff. Overall good experience, I would stay here again if visiting Houston again.

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our staff, our location, and your fully equipped kitchen during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 21, 2015 via mobile

I've stayed at many hotels because of medical stays with my husband. When we decided to relocate because of my husband medical state and wanting to retain the doctors that saved his life, we remained at the hotel that we so often called home away from home. While looking for a home we remained at this location for several reasons;... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed April 15, 2015

Very good hotel,but they give 4 cards and only 2 work.If 2 work,so why they gave 4???Hate cards+doggies here.When i came here,it was good,but the problem of cards irritated me.I like the hotel,but they shouldnt allow dogs here.Sorry.But Plz Improve

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking time to write a review of your stay. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. Regarding pets, our hotel policy is we do allow small pets and I apologize... More 

Amsterdam, The Netherlands
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed April 8, 2015

For those staying with he American cancer Society, there is no shuttle to MD Anderson. With what you pay for taxis, you might as well stay on your own nearer the Medical Center. There is a stale smell to the rooms and the traffic is very noisy. The staff is kind and cordial. The only good thing. Beds are AWFUL!... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed we failed to give you the fine accommodations and service we strive for with all of our guests. Please know that your comments have been reviewed in detail with our department head. Unfortunately, our hotel does not offer a shuttle service... More 

Izmir, Turkey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 13, 2014

The front desk staff was unfriendly. The dirties place I have ever stayed in. The bathtube was full of hair when I checked in and this was not a problem to the staff The only positive commend is the location of the hotel!!

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1 review
4 of 5 stars Reviewed November 2, 2014

I stayed in this hotel twice and have received a good and friendly attention from the people, specially from Ms. Monique, the front desk office. She was always very helpful and kind, solving all problems presented. Regards Edson Ayub

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Houston, Texas
Level Contributor
1 review
5 of 5 stars Reviewed October 23, 2014

The location is very convenient to walk to restaurants, CVS and the Galleria to shop. The front desk staff are pleasant, friendly, helpful and all of that with a smile. Its the perfect stay in the Galleria for business.

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Naples
2 reviews
2 of 5 stars Reviewed October 11, 2014

Price seemed okay for location before we arrived however the smell, time of delivery for amenities (over 2 hours, 2 telephone calls, followed by a walk down to the front desk for providing a pillow with no pillowcase and then being out of clean pillowcases), finding receipts from previous guests under our bed (from May 2014), quality of towels, sheets... More 

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Houston, Texas
Level Contributor
80 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed September 19, 2014

Check in was fast and pleasant. This property is clean and quite. The mall is within walking distance. Rooms are clean. Just a place to stay. Will return. This location is eazy on and off the freeway.

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