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Hotel 31 Houston Near the Galleria

3131 West Loop South, Houston, TX 77027 (Formerly Holiday Inn Houston Near The Galleria)
Hotel amenities
Hotel 31 Houston Near the Galleria
Best prices for: 1 room 1 guest
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Ranked #351 of 461 Hotels in Houston
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38 reviews from our community

Traveler rating
    3
    9
    6
    9
    11
See reviews for
3
3
8
16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Chesterfield, Missouri
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 9, 2014 via mobile

We were here for 4 nights. My husband is a platinum elite Marriott rewards member. We often get an upgraded room with that status if we ask. We definitely did not get an upgrade here. Although I checked online and there were other rooms available. We had a lower level room overlooking the parking lot. The beds were not very... More 

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San Antonio, Texas
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed May 6, 2012

My husband had a last-minute business conference in Houston, so we erroneously used Hotwire to book our hotel. We usually stay in upscale hotels, but since we had to book fast, we just decided to go with a good deal. I would never use Hotwire ever again, because they hook you by showing you the rate, but don't even show... More 

Was this review helpful? Yes 4
Norway
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 16, 2012

We stayed here for over a week regarding some business meetings. The employees are very friendly, and the breakfast is incredible. I love when they make you the fried egg while you can stand there and wait for it. Excellent taste and choice of food. Loved the pool-area. I really missed a fitness room, and cant remember they had any.... More 

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Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 16, 2012

Booked through Hotwire.com on the company travel card, provided personal card at the front desk for incidentals. No restaurant, no parking charges, but was fraudulently charged the following week. Staff gave me erroneous explanations, would not send copy of bill, refund the charges, follow up on fax or return calls. Filed fraud claim. Avoid at all cost.

Was this review helpful? Yes 2
Woodbridge, NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 31, 2012

This was the single worst hotel experience I have had in my life and it continues to follow me nearly a week after checking out. Three coworkers and I were booked at a local area hotel, but when we arrived there they told us that they had sustained flood damage and would be moving us to Hotel 31. So we... More 

Was this review helpful? Yes 4
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 26, 2012

Me and my colleagues stayed here in May 2011 as we were there for OTC week. The hotel wreaks of a bad odour, rooms in need of modernisation, and the gym is a health hazard! Do not use it under any cost unless you wish to injure yourself. The Business centre close to the foyer entrance has equipment NONE OF... More 

Was this review helpful? Yes 3
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 26, 2012

Not one of the best places to stay in. I suppose if you're just looking for a roof over your head and not fussed by below par living standards. Breakfast is a mixed bag of nonsense. Rooms are ancient looking and archaic. TVs look like they have been pulled from student halls. Nothing works in the gym, in fact all... More 

Was this review helpful? Yes 1
Houston, TX.
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed January 6, 2012

We stayed here on New Years Eve for 2011 so we could go out in the Galleria area and not have to worry about driving. The room was clean, but had a funky smell to it, possibly a previous smoking room. It had no balconies. All of the decor was a little out of date. The price was about $115... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 12, 2011

Once they finally got the key to work, the room was reasonably clean. I don't recommend the "view" because these rooms face the interstate loop and the traffic noise is substantial. To top things off, I left my eyeglasses in the room and the staff was not helpful - literally refusing to look for them. Cheap rates as compared to... More 

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San Antonio, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 19, 2011

My car was broken into within 5 minutes of checking in. I parked right in front of the hotel went to check-in and walked out no more than 3 minutes later and caught the guy driving away. Called 911 and cops NEVER showed. Hotel does not have surveillance cameras. Hotel looked beautiful but area is very unsafe. Guy was in... More 

Was this review helpful? Yes 3
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