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Howard Johnson Express Inn - Houston Downtown

2.0 of 5
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4602 Katy Freeway/I-10, Houston, TX 77007
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Howard Johnson Express Inn - Houston Downtown
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86 Reviews from our TripAdvisor Community

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Leon Valley, Texas
1 review
3 of 5 stars Reviewed December 20, 2015

Lots of road noise. Breakfast area was VERY small. Food was edible. Parking lot was tiny. no elevator to access upstairs.

Review collected in partnership with Howard Johnson

Helpful?
Thank 193renee
KRUPALI S, Manager at Howard Johnson Express Inn - Houston Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Houston, Texas
Level Contributor
98 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed December 12, 2015

The place is pretty nice for a Howard Johnson motel but there is always something not working and this time it was the TV. The WiFi was initially not allowing access but it eventually came on and they do have a laptop at the front desk that is available.

Review collected in partnership with Howard Johnson

Helpful?
Thank wgn
KRUPALI S, Manager at Howard Johnson Express Inn - Houston Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Rosepine, Laos
2 reviews
3 of 5 stars Reviewed December 6, 2015

Outside of the property is outdated, but the rooms were clean and the furniture and bedding seemed to have been updated. My only issue is that I left a pair of boots in the room when I checked out, and when I realized it a few days later and called, the staff member working the desk didn't know anything about... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank David E
KRUPALI S, Manager at Howard Johnson Express Inn - Houston Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Watagua
1 review
3 of 5 stars Reviewed November 11, 2015

The room was nice. Only thing was I needed buy spray because I was eaten alive by mosquitos. The phone didn't work to call the front desk had use my cell phone. Heater didn't work it would trip every time I turned it on. I fell in love there with my partner but don't think I will be coming back.... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank O2089PDamyh
KRUPALI S, Manager at Howard Johnson Express Inn - Houston Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Reseda
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 1, 2015

Good location, clean, no frills hotel. Still offering smoking rooms, which is a rare convenience. Plenty of parking. Strong wifi signal, for free. Starbucks and some more than decent restaurants within walking distance. Good value.

Review collected in partnership with Howard Johnson

Helpful?
Thank Allan T
KRUPALI S, Manager at Howard Johnson Express Inn - Houston Downtown, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

North Houston, Texas
1 review
2 of 5 stars Reviewed October 19, 2015

The room was poor based on the minimum I would what is hot water to take a shower.The water was cold.Front desk said they were having problems with hot water and thought were fixed.

Review collected in partnership with Howard Johnson

Helpful?
Thank 536mullerg
KRUPALI S, Manager at Howard Johnson Express Inn - Houston Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Houston hotels

Victoria, Texas
Level Contributor
1 review
5 of 5 stars Reviewed October 17, 2015

the room was very clean, mattress very comfortable, nice complimentary breakfast. Very nice to have the fridge and micro-wave oven in the room. The room price was reasonable. Nice courteous desk clerk as well.

Review collected in partnership with Howard Johnson

Helpful?
Thank James R
KRUPALI S, Manager at Howard Johnson Express Inn - Houston Downtown, responded to this review

Thank you for your recent stay and for taking the time to write us a review. I am glad to see that our location worked so well for your stay, and let other people knows about this place, and that our staff was so helpful. We hope that you choose our hotel for your future Houston visits. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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