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All 455 Houston hotels

Residence Inn Houston Westchase

3.0 of 5 Hotel   |   9965 Westheimer @ Elmside, Houston, TX 77042 (Westchase)
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Ranked #164 of 455 Hotels in Houston
A recent review
4 of 5 stars reviewed 2 weeks ago
ALI212 Dhahran, Saudi Arabia
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32 reviews from our community

Traveler rating
    13
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    5
    4
    3
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10
5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

the hotel was horrible - multiple billing issues - was told by clerk that it is not his problem and that i need to call marriott reservations to have the issue resolved. i am a gold member and this is unacceptable.

Was this review helpful? Yes
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear Mike B Thank you for your feedback about your recent stay with us. We have reach out to you, and are currently working with you to try and resolve your billing issue. Hopefully we will be able to resolve this very quickly with you. Kindest regards, Jon Craven General Manager. More

Dhahran, Saudi Arabia
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed there twice this year for busines trips, the hotel located in good spot on Westchase district and very close to big supermarket, the hotel is clean and modern with free breakfast and snacks provided 4 days a week. The hotel also provide free shuttle service within 4 mile from hotel. The rooms are clean and always in good... More

Was this review helpful? Yes
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear ALI212, Thank you for staying at the Residence Inn Houston Westchase. My Team and I were happy to welcome you back and to be part of our Residence Inn Family again. I have shared your comments with the Team, and Clara was very excited to see her name on TripAdvisor! We are looking forward to seeing you again the... More

Chicago
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 16, 2014

We stayed here to be close to a medical facility. The grounds are very well kept and the facility also is in great shape. They work very hard to maintain it and keep it clean and comfortable. The morning breakfast is very good and plenty of choices. the evening snacks are often enough for a meal. The staff is very... More

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Annapolis, Maryland
1 review
5 of 5 stars Reviewed July 18, 2014

Manager was very kind and friendly, the place had free breakfast everyday and dinner for free for half the week. Our room was great, came with a full kitchen and cooking hardware. We stayed for a month for an internship and the service couldn't have been better. Everyone was very polite and they even upgraded our room to a suite... More

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Veronica M, Front Office Manager at Residence Inn Houston Westchase, responded to this review

Dear JorgeL, Thank you for your recent stay at the Residence Inn Westchase. Our guest satisfaction is our goal. Our Staff is very glad that they were able to make your stay as enjoyable as possible. Thank you for sharing your positive feedback. We hope to see you back soon. Kind Regards, Veronica Mier Front Office Manager More

TX
Top Contributor
55 reviews 55 reviews
52 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 5, 2014

We stayed one night. The hotel is very centrally located in Houston's westchase district but in a quiet spot. There is a Kroger's grocery store and gas station right next to it, open late. Gated parking. Plenty of food choices a short drive away or one can even walk. Rooms and bathrooms were nice and clean. Front desk staff was... More

Was this review helpful? Yes 1
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear ALTX01, Thank you for staying at the Residence Inn - Houston Westchase, and sharing your experience about your stay with us. Thank you for recognizing our team members. It means so much to them to see their name listed in reviews from our guests. We look forward to seeing you again the next time you are visiting Houston. Kindest... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2014

Very nice place, friendly staff, good shuttle service, comfortable rooms. Overall, quite exciting place except the internet which is not that good (the free one). But you can buy high speed subscription for 5$ a day.

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Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Hello Adilkhan K, Thank you for writing a review about your recent stay with us and sharing your very nice comments about the hotel and its team. As you mentioned we do have a basic level of High Speed Internet which is included with our room rates, as well as a upgraded level for an additional $4.95 per night. I... More

Fairfax, Virginia
Top Contributor
299 reviews 299 reviews
29 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed February 18, 2014

We really enjoyed our stay at Residence Inn Westchase - from the efficient check-in (real late) to the delightful staff to the excellent breakfast. Our room was a nicely sized suite with full kitchen and living room. The location was convenient to us and there are plenty of good restaurants nearby (even an adjacent grocery store). I was a little... More

Was this review helpful? Yes 2
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear ace4444, Thank you for posting your comments about your recent stay with us at the Residence Inn by Marriott Houston Westchase. We always appreciate feedback from our valued guests and look forward to sharing guest comments with our Team. We are looking forward to welcoming you back the next time you are visiting Houston. Kindest regards, Jon Craven General... More

Glastonbury,CT
Contributor
14 reviews 14 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed January 10, 2014

The Marriott website states: "The newly-renovated Residence Inn by Marriott Houston Westchase Hotel welcomes you to one of the most exclusive neighborhoods in the Bayou City." This hotel is not newly renovated as it may lead you to believe. My room was dated and worn. I am a Marriott Platinum Member staying 100 nights a year at Marriotts and I... More

Was this review helpful? Yes 1
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear RKON, Thank you for posting a review about your recent stay with us at the Residence Inn Houston Westchase. I would like to aplogize about the inconveniences you expereinced while staying with us. As the newly appointed General Manager for you hotel, your comments will help me to make the required improvements our guests expect while staying at the... More

Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 11, 2013

I've stayed at this hotel many times. I like the fact that there is a supermarket right next to it. Hotel is clean and well maintained. Breakfast and afternoon snack/dinner are included and pretty decent. Overall, great value. Parking is behind electric gates; so it's probably safer for your vehicles. Compared to the Homewood Suites that I stayed during the... More

Was this review helpful? Yes 1
Poughkeepsie, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

The family and I traveled to Houston for a weekend getway and chose Residence Inn because of their pet policies reasonable fee compared to other hotels. We checked in late but Cody was welcoming and cheerful and conversated with my 6 yr old which made him feel like a grown up. The buffet breakfast was big and had a lot... More

Was this review helpful? Yes 1
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Additional Information about Residence Inn Houston Westchase

Address: 9965 Westheimer @ Elmside, Houston, TX 77042
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Westchase 3*
Number of rooms: 120
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Also Known As:
Residence Inn Houston
Houston Residence Inn

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