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Residence Inn Houston Westchase

3.0 of 5
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9965 Westheimer @ Elmside, Houston, TX 77042
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Residence Inn Houston Westchase
Best prices for: 1 room 1 guest
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Ranked #210 of 468 Hotels in Houston
A recent review
5 of 5 stars Reviewed December 4, 2014
Stephen A Ashbourne, United Kingdom
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35 reviews from our community

Traveler rating
    14
    8
    5
    4
    4
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10
5
1
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed March 22, 2015

Checked in at 2:30AM to be assigned a room that was full of cockroaches! Told I was checked into a wrong room that had been sprayed. Assigned a new one at 3:30AM and found it was not even cleaned. Reassigned at 4AM into a 3rd room at a higher floor. First thing I see when I wake up is a... More 

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David M, General Manager at Residence Inn Houston Westchase, responded to this review

Thank you for taking the time to review our hotel. I was shocked and disappointed to hear about your bad experience during your stay. I can promise you that this isn't the typical experience at our hotel. If you could please get in touch with me at DMurphy@ih-corp.com and let me know a good time to call you I would... More 

Ashbourne, United Kingdom
Top Contributor
181 reviews 181 reviews
70 hotel reviews
519 helpful votes 519 helpful votes
5 of 5 stars Reviewed December 4, 2014

I spent six nights at the Residence Inn Houston Westchase over October-November 2014. I have stayed here several (could say many) times before, and I am always happy here. All rooms are junior suites, and the staff always very pleasant and helpful. Highly recommended for anyone wanting to be in the Westheimer Road area, or visiting the city generally. The... More 

Was this review helpful? Yes
David M, General Manager at Residence Inn Houston Westchase, responded to this review

Thank you very much for taking the time to write such a great review of our hotel. I was happy to hear that you had such a great experience while you were staying with us. I'll be sharing your comments with the team during you daily meeting. We hope to see you again next time your travels bring you back... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 11, 2014

the hotel was horrible - multiple billing issues - was told by clerk that it is not his problem and that i need to call marriott reservations to have the issue resolved. i am a gold member and this is unacceptable.

Was this review helpful? Yes
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear Mike B Thank you for your feedback about your recent stay with us. We have reach out to you, and are currently working with you to try and resolve your billing issue. Hopefully we will be able to resolve this very quickly with you. Kindest regards, Jon Craven General Manager. More 

Dhahran, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

I stayed there twice this year for busines trips, the hotel located in good spot on Westchase district and very close to big supermarket, the hotel is clean and modern with free breakfast and snacks provided 4 days a week. The hotel also provide free shuttle service within 4 mile from hotel. The rooms are clean and always in good... More 

Was this review helpful? Yes 1
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear ALI212, Thank you for staying at the Residence Inn Houston Westchase. My Team and I were happy to welcome you back and to be part of our Residence Inn Family again. I have shared your comments with the Team, and Clara was very excited to see her name on TripAdvisor! We are looking forward to seeing you again the... More 

Chicago
Top Contributor
52 reviews 52 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 16, 2014

We stayed here to be close to a medical facility. The grounds are very well kept and the facility also is in great shape. They work very hard to maintain it and keep it clean and comfortable. The morning breakfast is very good and plenty of choices. the evening snacks are often enough for a meal. The staff is very... More 

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David M, General Manager at Residence Inn Houston Westchase, responded to this review

Thank you so much for your review. I'm glad to hear you found our location convenient and that staff exceeded your exceptions. We hope to be your home away from home next time your travels bring you back to the Houston area. Kind regards, David Murphy General Manager More 

Annapolis, Maryland
1 review
5 of 5 stars Reviewed July 18, 2014

Manager was very kind and friendly, the place had free breakfast everyday and dinner for free for half the week. Our room was great, came with a full kitchen and cooking hardware. We stayed for a month for an internship and the service couldn't have been better. Everyone was very polite and they even upgraded our room to a suite... More 

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Veronica M, Front Office Manager at Residence Inn Houston Westchase, responded to this review

Dear JorgeL, Thank you for your recent stay at the Residence Inn Westchase. Our guest satisfaction is our goal. Our Staff is very glad that they were able to make your stay as enjoyable as possible. Thank you for sharing your positive feedback. We hope to see you back soon. Kind Regards, Veronica Mier Front Office Manager More 

TX
Top Contributor
59 reviews 59 reviews
56 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 5, 2014

We stayed one night. The hotel is very centrally located in Houston's westchase district but in a quiet spot. There is a Kroger's grocery store and gas station right next to it, open late. Gated parking. Plenty of food choices a short drive away or one can even walk. Rooms and bathrooms were nice and clean. Front desk staff was... More 

Was this review helpful? Yes 1
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear ALTX01, Thank you for staying at the Residence Inn - Houston Westchase, and sharing your experience about your stay with us. Thank you for recognizing our team members. It means so much to them to see their name listed in reviews from our guests. We look forward to seeing you again the next time you are visiting Houston. Kindest... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2014

Very nice place, friendly staff, good shuttle service, comfortable rooms. Overall, quite exciting place except the internet which is not that good (the free one). But you can buy high speed subscription for 5$ a day.

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Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Hello Adilkhan K, Thank you for writing a review about your recent stay with us and sharing your very nice comments about the hotel and its team. As you mentioned we do have a basic level of High Speed Internet which is included with our room rates, as well as a upgraded level for an additional $4.95 per night. I... More 

Fairfax, Virginia
Top Contributor
363 reviews 363 reviews
36 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed February 18, 2014

We really enjoyed our stay at Residence Inn Westchase - from the efficient check-in (real late) to the delightful staff to the excellent breakfast. Our room was a nicely sized suite with full kitchen and living room. The location was convenient to us and there are plenty of good restaurants nearby (even an adjacent grocery store). I was a little... More 

Was this review helpful? Yes 2
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear ace4444, Thank you for posting your comments about your recent stay with us at the Residence Inn by Marriott Houston Westchase. We always appreciate feedback from our valued guests and look forward to sharing guest comments with our Team. We are looking forward to welcoming you back the next time you are visiting Houston. Kindest regards, Jon Craven General... More 

Glastonbury,CT
Contributor
14 reviews 14 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed January 10, 2014

The Marriott website states: "The newly-renovated Residence Inn by Marriott Houston Westchase Hotel welcomes you to one of the most exclusive neighborhoods in the Bayou City." This hotel is not newly renovated as it may lead you to believe. My room was dated and worn. I am a Marriott Platinum Member staying 100 nights a year at Marriotts and I... More 

Was this review helpful? Yes 1
Jonathan C, General Manager at Residence Inn Houston Westchase, responded to this review

Dear RKON, Thank you for posting a review about your recent stay with us at the Residence Inn Houston Westchase. I would like to aplogize about the inconveniences you expereinced while staying with us. As the newly appointed General Manager for you hotel, your comments will help me to make the required improvements our guests expect while staying at the... More 

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