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Residence Inn Houston Westchase

3.0 of 5
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9965 Westheimer @ Elmside, Houston, TX 77042
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Residence Inn Houston Westchase
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48 Reviews from our TripAdvisor Community

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Traveler rating
    24
    9
    5
    5
    5
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16
5
2
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (48)
  • Mar-May only
    (8)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (11)
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Palm Bay, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

I have stayed at many fine hotels from Las Vegas to New York, I have never stayed at a more friendly, amazing hotel. We were there for 12 days for medical treatment, in those 12 days not a single employee passed me without saying hello. Jasmine, who is at the front desk is the most amazing caring person, she came... More 

Was this review helpful? Yes
Houston, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

I watched staff help guests in pooring rain, during a time when a large crowd was checking in, yet still maintain composure and professionalism. Great shuttle service. Fixed anything broken within a short time. I'd especially like to note the efforts of Jasmine to manage guests that were not easy to deal with. Also, the Manager, Kyle, better not change... More 

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey Neal!!! What an amazing pleasure it was meeting.... You quickly became a part of our Residence Inn Family and you are truly missed. We are really looking forward to your return. I can not thank you enough for your kind words, it means so much to us. See you really soon!!!! All the Best, More 

Gary, Indiana
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff at this hotel was AMAZING as well as their General Manager Kyle. 👍👍👍They go above and beyond to make sure that their guests are satisfied as well as fully accommodated. I wouldn't stay anywhere else but here. The breakfast was great and the rooms are to die for.

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Well Hello There! We miss our Gary Indiana crew! It was such an amazing pleasure having you and the whole family here. You all quickly became a part of our family and we miss you here at the Residence Inn Westchase. We truly strive to make sure all have the experience they deserve with us, especially during special occasions like... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

This was my first time staying in a Residence Inn, the rooms are very spacious and inviting. The staff could not be better, always extremely helpful with whatever you needed from directions to dining recommendations. This place is located right in the middle of everything you might need while traveling, restaurants, shopping and not far from either Hobby or IAH... More 

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey Bill! Let me be the first to say... You are missed : ). It was such a pleasure having you as part of our Residence Inn Westchase Family. This location is great here and it helps that the team and guests talk about the shops and restaurants they all go to in the area so we all really get... More 

Oklahoma City, Oklahoma
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

For those looking for more than your standard hotel room Residence Inns have traditionally provided great properties and service. However being a road warrior for many years, I was totally impressed the Kyle Metzger, the Hotel property manager. I realize that many managers wind up in a reactive position dealing with customer complaints. But this is the first time I... More 

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey Rifa01, Thank you so much for stopping by and chatting with me the other day. I am overwhlemed by your kind words and want you to know how much we all appreciate your feedback. Having you as a part of our Residence Inn Westchase Family is an honor and we are very excited to have you back with as... More 

Port Harcourt, Nigeria
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Check in was quick on arrival at the hotel. Rooms were clean with sufficient towels and toiletries. Breakfast was good with sufficient variety though this depends on your taste. Staff was friendly and always willing to help. Unlike other hotels I stayed in the US we got lots of assistance in this hotel from staff - like movement of luggage... More 

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey Onyi N There is a family missing at our morning breakfast and its yours! We were all so happy to receive your email letting us know you all were home safe! It was such a pleasure having you as part of our Residence Inn Westchase Family and I can not say thank you enough for your kind words. We... More 

Pune, India
1 review
4 of 5 stars Reviewed 3 weeks ago

I was here during end of July on a business trip for 7 days , the hotel is very comfortable and with all amenities you require during a business as well as pleasure trip. Its right next to some great eating places & a shopping complex for daily needs , if you have any . Kyle Metzger the General Manager... More 

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hello Anand! What a pleasure it was having you as part of our Family here at the Residence Inn Westchase! Speaking with you was something I looked forward to daily. We truly are proud of what we have to offer here and are grateful for your kind words. We all are looking forward to a return stay with us and... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Jasmine was on duty when we checked in, helpful, friendly. Check in was fast & smooth. 1st room had trouble with AC, 1 call to Jasmine, room was changed & 2nd room the AC was wonderful. Good location. Large pool, Quiet, clean, would stay here again.

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hi Karen, It was our pleasure being your home away from home. I am so sorry you had to move due to an AC challenge but I am very glad we were able to get you into a room that was perfect for you. I want to let you know Jasmine is very honored you would mention her and her... More 

McAllen, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Very impressed with the management staff, they were very eager to make my stay as pleasant as possible. The property was very clean and tidy and the hospitality hour offered a nice variety of choices. Finally, the location was very convenient for my needs. Looking forward to my next stay.

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey John! Thank you so much for your feedback and for being part of our Residence Inn Westchase Family. It was truly an honor having you here and I am so grateful for your kind words. We really are lucky to have such a great location with the Grocery Store and so many restaurants in this direct vicinity. I really... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I have stayed in Residence Inn Houston Westchase from July 1 to August 1, 2015. I usually stay in Residence-Inn especially when I have a long stay in my agenda. The hotel management and staff are very friendly and promote in addressing any issues. I had several points during my stay which they took care of them quickly and efficiently... More 

Was this review helpful? Yes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hi Ali, I can not believe it has already been two weeks! We all miss you and your family here at your Houston Home at the Residence Inn Westchase very much. It was such a pleasure and honor getting to share time with you and your family. Our conversations were something I looked forward to every day. We were glad... More 

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