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Residence Inn Houston Westchase

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9965 Westheimer @ Elmside, Houston, TX 77042
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1 room 1 adult
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Residence Inn Houston Westchase
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60 Reviews from our TripAdvisor Community

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Kansas City, Missouri, United States
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there 9 days in Jan. 2016. First of all, I was guest of the day. My microwave didn't work so the maintenance guy came quick and fixed it. I wanted to open the windows so the maintenance guy came and took the restrictor off so I could open them. I held a meeting and Chrissy loaned me the... More 

Helpful?
Thank Karen H
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey There Karen! It really was such a pleasure and honor having you here as part of our Residence Inn Family!!! We really enjoyed getting to know you and getting to know more about your business. We can't wait to have you back with us and truly hope to see you soon... You should definitely add some classes! :) All... More 

Wimberley, Texas
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice secure property in west Houston . Very comfortable and quite. Very efficient staff . Property well maintained and clean . Great location for business on westheimer west of galleria mall. Plenty of restaurants in walking distance. Will be back

Helpful?
Thank dynaman
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey There!!! It was such an awesome pleasure having you here with us. We are so glad to hear that you enjoyed your stay with us... I can speak for all of us when I say we look forward to having you back as part of our Residence Inn Westchase Family! All the Best, More 

Idaho Falls, Idaho
1 review
1 of 5 stars Reviewed December 30, 2015

I am gold elite member and stayed with Marriott/Residence Inn in other cities for more than 66 nights this year. Period of Stay: Nov 5 - Nov 10 2015 with my wife and my 5 months old daughter. Room No: 103, changed to 203 on Nov 7 after I complained about a lot of cockroaches and other insects. Mode of... More 

Helpful?
Thank mzp_IF
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

We can not express how sorry we are... What can I say... There are many things we are proud of here at the Residence Inn Westchase. We are proud of the special connections we make with our guests. Guests who as you can see from many of the reviews on here become more of family to us than guests. We... More 

Hyderabad, India
Level Contributor
16 reviews
3 hotel reviews
4 of 5 stars Reviewed October 29, 2015

Hotel is very near to Kroger grocery store. Have the facility to cook inside. Decent location and have the facilities of pool and some sports inside the hotel. Mon - wed a place where they provide free snacks and place to mingle with others.

Helpful?
Thank Chaitanya Kiran K
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey There Chaitanya! We are so pleased and honored to get this feedback... It was a pleasure having you as part of our family and hope your journey home was safe! We can't wait to have you back with us as soon as possible! All the Best, More 

Mississauga, Canada
1 review
5 of 5 stars Reviewed October 28, 2015

We stayed at this property from October 13 -25 2015 All I can say is its going to be very difficult for us to stay else where! :) Kyle the General Manager along with Megan and jasmine they made our stay so wonderful...Have not met any hotel staff as great as them Clean Friendly and safe property!!! Hospitality at its... More 

Helpful?
Thank ateka2015
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Ateka2015! We Miss You : ). It was such an honor having you as part of our family from sun up to sun down I enjoyed our talks and time. The Breakfast was so much fun!!! We truly truly hope you come back and see us again soon! Miss You All! Kyle More 

Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed October 25, 2015

very nice place to stay staff very nice also good breakfast the rooms a very nice and family enjoyed the pool.we will come here again all good nothing else to say.mrs sherrie williams is a very nice person

Helpful?
Thank tyrreabarnes
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey There Tyrreabarnes, Thank you so much for staying with us and I really hope your follow up visit was amazing! We are so happy you came to be part of our family and can't wait to have you back as soon as your ready! All the Best, More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 24, 2015 via mobile

This a very good place to stay it has a pool,gym the rooms are comfortable,the breakfast and the front desk people is very kind. The rooms also have a good kitchen so if you get tired eating out, you can cook anything you want, because you can buy groceries in a kroger supermarket located just in front of the hotel.

Helpful?
Thank Carlos M
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey There Carlos, Thank you so much for your kind words! It was our pleasure having you as part of our Residence Inn Family! We are very fortunate to have such a great grocery store right next door! It makes the cooking in the rooms so very easy and convenient. Thank you again for your feedback. We really look forward... More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed September 17, 2015

We stayed for a week at this location and we were treated very well. The staff went out of their way to make us comfortable. Kyle the manager helped us out on local areas of interest and Jasmine was very delightful to work with. Our room was very clean and the breakfasts were great. Thanks to all, as we will... More 

Helpful?
Thank Henry6652
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey There Bob and Diane! It is so great to hear from you all! It was such a pleasure having you join us as part of our Residence Inn Westchase Family. I have already passed on to Jasmine your kind words. We truly appreciate hearing about our team! I also have let Housekeeping and Digna at breakfast know how happy... More 

Kuala Lumpur, Malaysia
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed September 16, 2015

My word there is so much to talk about here, just a brief summary, the breakfast lady is very nice, room cleaners are respectful and helpful, People like ARIANNA needs to be demoted or trained better at customer service. Tnayea follows Arianna, needs better training in customer service.

Helpful?
Thank Mike M
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey Mike! What can I say... I want to personally say I am sorry. We missed the mark and I can't apologize enough for that. When you are part of our Residence Inn Family it is so important to us that you feel as if you are in your home away from home but its clear we could have done... More 

1 review
5 of 5 stars Reviewed September 12, 2015

The hotel is located close to excellent restaurants, and right next to a Kroger store. There are full kitchens in the rooms. The manager and staff are excellent and very accommodating. I highly recommend this property for your next stay in Houston. It has easy access to all the major highways and expressways.

Helpful?
Thank Stan L
Kyle M, General Manager at Residence Inn Houston Westchase, responded to this review

Hey There Stan! What can I say but thank you! It was really our pleasure having you as part of our Residence Inn Westchase Family. We really do hope you come back and see us again soon! We are very fortunate to have Kroger Grocery Store next door as it is perfect for our guests who are making us their... More 

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