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Extended Stay America - Houston - Westchase - Westheimer

2.5 of 5
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2424 W Sam Houston Pkwy., Houston, TX 77042
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Extended Stay America - Houston - Westchase - Westheimer
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Ranked #281 of 468 Hotels in Houston
A recent review
5 of 5 stars Reviewed October 5, 2014
Joseph O Sugar Land
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42 reviews from our community

Traveler rating
    16
    10
    4
    4
    8
See reviews for
6
6
3
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (42)
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    (14)
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Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

Room was clean but looking shabby, and one tiny thing after another being wrong soon adds up to the impression of poorly managed, poorly maintained hotel on its last legs. No hangars in the closet, no ice bucket - but that makes sense since there's no ice machine. I found one vending machine after searching two floors but no bottled... More 

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Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed to provide you with a home away from home experience. Please know that we are sorry that your experience did not meet our company’s high standards. I discussed your comments with the team, and we will make sure... More 

1 review
1 of 5 stars Reviewed March 16, 2015

Air conditioner in my room had to be replaced during my visit,swimming pool out of order,in bathtub the water pressure so low it could not go out of the shower head,no coffee only tea/coffee bags or muffins nothing, had to wait, bathroom sink wouldn't drain water out due to stopper was unattached from under sink I crawled under and rigged... More 

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Stellenbosch, South Africa
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 21, 2014

I was booked in by another party as it was close to the Briar Forest. The only efficient and good thing was the check-in. Going up to my room with the elevator I had visions of an elevator coming to an abrupt halt between the first and second floor as the cables and pulleys creak with the hoisting of the... More 

Was this review helpful? Yes 1
Sugar Land
Contributor
15 reviews 15 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 5, 2014

I booked 4 rooms for guests through hotwire and have to extended one night for one of the guest. They enjoyed the stay and that makes me feel happy. No complain at all and I recommend it again for anyone!

Was this review helpful? Yes 1
South Houston, Texas
1 review
4 of 5 stars Reviewed October 5, 2014

This extended Stay is different from others. For those who like to keep fit , I strongly recommend this facility. The kitchen is good and facility is quite accessible to good shopping centers and restaurants. About 35 miles from Bush international.

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SPRING BROOK TOWNSHIP
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2014

this is the best extended stay I have used. friendly, clean, good value and easily accessible for my needs. comfort is a must with the amount of time I spend away from home and this hit the mark. very pleased.

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San Diego, California
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 20, 2014

Unless u were like me through priceline. Hotel retail for over 100 got it for a little less than half thay. Stayed 3 nights and this is my first night and i am ready to leave review. Stayed in room 404 non smoking. Good. Spacious separate kitchen. Location close to business also nearby chinatown gor ur asian eating and shopping.... More 

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1 review
1 of 5 stars Reviewed September 15, 2014

We stayed here for the labor day weekend. When we arrived, the room is obviously messy, trash all over the place, kitchen, bathroom. we called the front desk, and yes, he does not know what to do, and of course the hotel is booked up so we can not change rooms. During our 2 nights stay, no manager ever apologized... More 

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Singapore, Singapore
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 5, 2014

If I had pulled off the road after a long day driving the place would have been fine but the place is rather disappointing for a week long stay. All the rooms face into rooms of neighboring hotels or the surface streets so the shades are always shut. Sections of the floor above squeaked badly with guests arriving late. Prostitutes... More 

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Tampa, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 27, 2014

After a 16+ hour trip and much sleep needed, we expected to arrive at a decent hotel and have a cozy room awaiting. Upon arriving at approximately 6am, we not only were surprised that our room was given to another customer, but they tried giving us another room which was occupied! After hours of haggling back and forth with the... More 

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