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Comfort Suites - Near the Galleria

2.5 of 5 6221 Richmond Avenue, Houston, TX 77057
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Comfort Suites - Near the Galleria
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Comfort Suites - Near the Galleria
Comfort Suites - Near the Galleria
Comfort Suites - Near the Galleria
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46 reviews from our community

Traveler rating
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    12
    10
    4
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13
3
3
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Los Angeles
1 review
1 of 5 stars Reviewed October 15, 2014

Got to the hotel and reservation was gone. Found out from corporate that the CHANGED the name on my pre-paid reservation and sold it to someone else! NEVER heard back from Sanjay Patel the manager. Stay there at least 3 times a year and this is how they treat you? Shady, shady.

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SanjayTX671, General Manager at Comfort Suites - Near the Galleria, responded to this review

Hello, I apologize for the incidents that occurred during your visit at our hotel. I have reached out to the phone number provided to me by our front desk agent who was at the property during your arrival. I have not received a response, please contact me back at the hotel. This was an issue that confused me at first,... More

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 29, 2014

My experience was horrible!! It is an independently owned franchise with a staff who has not been trained well at all. I was in town for business for two days near the Galleria area. I booked a room at the last minute because my usual hotel was overbooked and the other options were double the price. This hotel is located... More

Was this review helpful? Yes 2
racheltx671, General Manager at Comfort Suites - Near the Galleria, responded to this review

We apologize for the inconveniences you endured here at our hotel. We have emailed each other back regarding these incidents. I have informed you that your reservation was made for 1 night, therefore we can not assume you will stay another night, also we can not authorize your credit card for an additional night without your consent. Therefore we had... More

Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 9, 2014

My family and I stayed in two adjoining rooms in this hotel and enjoyed an excellent stay. We had two double beds in one room and a king in another. The rooms were quite spacious and there was no need to pull out the sofa bed also in the rooms. Both rooms had flat screen TV's, a mini kitchen station... More

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racheltx671, General Manager at Comfort Suites - Near the Galleria, responded to this review

Thank you very much for your comments and great score! We very much appreciate your business and look forward to seeing you on your next visit to Houston. Safe Travels! More

Toowoomba
Contributor
11 reviews 11 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 27, 2014

Had really nice guy on desk who was also very helpful and informative. The room was great, very big, very clean. Separated off little lounge area with coffee table and lounge (could have been a foldout one). Had a small kitchenette which was worth it's weight in gold as far as I am concerned.....just heat up some soup etc. in... More

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Houston, Texas
1 review
2 of 5 stars Reviewed December 22, 2013

When we got to the hotel we were expecting a nice stay. We have stayed at many Choice Hotels and have always had a good stay. In this hotel we had a bed that was so uncomfortable that it gave a patron a back ache, and took the hotel staff 4 days to replace it with a bed that was... More

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Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

A good friend from Wisconsin was in Houston for a conference, so I drove down from Dallas to spend the evening with her. She was already booked for this Comfort Suite. It was convenient to her conference, and was close to the Galleria for shopping for me, and to some really good restaurants. The room was very comfortable and well... More

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phoenix
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 29, 2013

I am writing this review mostly as a parent of a 2yr old. This hotel seems to suffer from a bad location combined with either financial issues or apathy of the management. I don't know the history of this place, maybe it was better when it was built, but the surrounding area is pretty nasty right now, and the hotel... More

Was this review helpful? Yes 2
racheltx671, Manager at Comfort Suites - Near the Galleria, responded to this review

Thank you for your review. I want you to know that I appreciate your comments and feedback. It helps us to understand where improvement is needed and it's great to hear the good comments as well. Unfortunately, we tend receive bad reviews based on location from families. Corporate travelers seem to find it convenient as we are so close to... More

Miami, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 28, 2013

This hotel is being remodeled, that doesn't seem to hold them back renting out the rooms. I had the displeasure to stay in room 302 and when the generator turned on at 10:30 at night the hole wall started shaking and vibrating, it was like sleeping in a sound box. The bathroom had overflown by the previous renter so the... More

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racheltx671, Manager at Comfort Suites - Near the Galleria, responded to this review

Thank you for taking the time to review your recent stay at our location. Please accept my apologies for all disturbances due to the remodeling of the hotel. Yes we are open for business and as noted in our website and at the entrance of the hotel, we are currently updating. However although some rooms are not completed, a wet... More

North Little Rock, Arkansas, Usa
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 22, 2013

Galleria Area is very misleading, it is about 4.5 miles from the Galleria, and in my opinion the location is not very good. The rooms need to be updated. Old style heating and cooling unit, you are either hot or cold. Front desk staff was just acceptable not very helpful. Asked for list of restaurants in the area, and they... More

Was this review helpful? Yes 1
Buffalo, New York
Top Contributor
53 reviews 53 reviews
45 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed February 22, 2013

Recently I stayed at this hotel for four nights. I have no complaints at all the room was huge!!! The bed was comfortable and it was centrally located to everything and was just a few blocks away from the highway. The Galleria mall was just a few short blocks away. Plenty of Good restaurants close by. Ruth's Chris was next... More

Was this review helpful? Yes 1
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Additional Information about Comfort Suites - Near the Galleria

Address: 6221 Richmond Avenue, Houston, TX 77057
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites - Near the Galleria 2.5*
Number of rooms: 62
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Also Known As:
Comfort Suites - Near The Galleria Hotel Houston
Comfort Suites Houston
Houston Comfort Suites

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