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Residence Inn Houston by The Galleria

#88 of 473 Hotels in Houston
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2500 McCue Street, Houston, TX 77056
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1 room 1 guest
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Residence Inn Houston by The Galleria
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Residence Inn Houston by The Galleria
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Residence Inn Houston by The Galleria
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145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here for 1 night and was upgraded to a 2 bedroom suite, Room 6310, and given a welcome bag with water and snacks as Marriott's Member of the day. Lady Garcia, who checked us in, was very friendly and exemplified excellent customer service. We were off to a great start; however, everything went downhill from there. That Saturday evening... More 

Was this review helpful? Yes 1
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

We appreciate your feedback regarding your stay last March. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay and have since made adjustments. Please accept our sincere apology for the challenges you experienced with the cleanliness of your guest suite. We have had management changes... More 

Los Angeles, California
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice staff, location as noted elsewhere really is terrific. Across from the Galleria and plenty of restaurants. Room had the typical Residence Inn feel although the layout is a little different with the bed right next to the door. I'm Platinum, wasn't offered an upgrade, also internet is extremely spotty. The big "but" is that a dead cockroach showed... More 

Was this review helpful? Yes
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your feedback during your stay. We pride ourselves in cleanliness and are taking the steps to make certain this was an isolated incident. We thank you for choosing to stay at our property when traveling to the Houston area as we know you have many options. We hope you choose to stay with us again! More 

Iowa, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 29, 2015

The whole family went with my husband for a business trip and stayed here. We were very impressed with the hotel and their service. When we arrived, our room wasn't quite ready. The front desk service was extremely courteous and gave us extra Marriot points and free parking to make up for the delay. As a nice touch, fresh cookies... More 

Was this review helpful? Yes
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind feedback in regards to our Residence Inn by the Galleria. Our convenient location to the Galleria mall is ideal for shoppers and many other travelers. We pride ourself in having the friendliest staff and are happy to hear we have met your expectations. We hope to see you and your family again if you travel... More 

Maputo, Mozambique
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2015

Great location, a few yards from the Galleria Mall, with Marriott Residence Inn good quality service with well maintained and cozy rooms. Free internet and self parking is also a plus. Average but consistent breakfast options.

Was this review helpful? Yes
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind feedback. Our hotel is targeted for travelers on an extended stay but also accommodate to those traveling just for one night or a few days. We are happy to hear we have met your expecations and we look to improve ourself in the hotel industry. We appreciate you selecting to stay with us as there... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 26, 2015

Stayed here for 3 weeks on business trip. My second stay and I can say the standard has not dropped. The location remains awesome; the Galleria area always one to be at. There is breakfast in the mornings and dinner on Mondays through Thursday. Parking was free for me, don't know if that was negotiated or part of the package.... More 

Was this review helpful? Yes
HOUGL, Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind feedback. We pride ourself in our guest satisfaction and look to better ourselves and the experiences of our guests. We appreciate you selecting to stay with us as there are many options in the Houston Galleria. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 20, 2015

We stayed in a second level room overlooking the pool. We had to take stairs to haul our luggage up, which was the only drawback. Big room, modern amenities including usb port by bed, nice shower with long shelf came in handy, comfy bed, and the small kitchen was convenient. Noise from neighbors was a problem at times. The free... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We're glad you enjoyed your stay here with us. We are very fortunate to be located in such a nice area like the Galleria and appreciate your loyalty to Marriott. We hope you visit us again soon. Have a great day More 

Portsmouth, United Kingdom
Level Contributor
184 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 12, 2015

Downtown Houston is very big and the Residence Inn Houston Downtown is in walking distance of the Convention centre. Great service and good sized rooms. Enjoy the location and good value as well compared to other local hotels.

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Ipswich, United Kingdom
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 6, 2015

Great location just across from the galleria shopping mall. Check-in was quick (once we found the entrance) Car park was secure (electric gates), although there was a charge for parking. Rooms were clean and spacious, and had the kitchen area that was useful. Breakfast on site, with a good choice of hot and cold food.

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We appreciate your kind feedback about our hotel and strive to make all of our guests feel comfortable and at home while on the road. We hope you choose to stay with us again when traveling through the Galleria area. More 

Level Contributor
137 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 13, 2015

Pulling in here late one night we needed a room to rest during a cross country trip. I will admit that we had to use the gps to locate this property, but pulling into the fenced in area, we quickly felt tucked in from the street area. The room was located on the third floor and was very well supplied.... More 

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Chris M, Thank you so much for your review. We greatly appreciate the feedback. It is nice that we are tucked in away from all the high traffic. We like to think this helps our guests relax while they are staying at our hotel. I'm glad you enjoyed your stay and we hope to see you again in the near... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 5, 2015

We stayed four nights and were completely satisfied with the room, service, and location. This Hotel is a renovated Motel with room doors to an exterior walkway. The rooms are very clean and spacious. They are renovated with all the amenities you would expect at a Marriott Residence Inn. It is walking distance to the Galleria for great shopping and... More 

Was this review helpful? Yes 2
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Atruenerd, Thank you so much for your very generous review. We are happy you enjoyed your stay and especially enjoyed the location of our hotel. Our guests love the fact we're in such a prime location, in the Houston Galleria area. I'm glad you enjoyed our newly renovated suite. We hope to see you again soon. Have a great day.... More 

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