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All 447 Houston hotels

Residence Inn Houston by The Galleria

3.0 of 5 Hotel   |   2500 McCue Street, Houston, TX 77056
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Ranked #158 of 447 hotels in Houston
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
gayle727 Fort Lauderdale, Florida, USA
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89 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Fort Lauderdale, Florida, USA
Contributor
18 reviews 18 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are only here for one night regrettably.First ,this hotel is in a perfect location to the Galleria shopping complex: literally a stone's throw. Upon arriving we were upgraded as Silver Elite which was very nice.The entire staff is genuinely interested in "your story". Lovely yet professional demeanor in EVERYONE who we came in contact with. We visited the Andaz... More

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Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We staying here for 5 weeks, and the experience was great. 1. Staff really on top of it and willing to work with all needs. We had a dog with us, and needed room cleaned at odd times (i.e. specifically when we were walking the dog) They worked with everything! 2. Meals – breakfast and Dinner are great. They have... More

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Rio De Janeiro, Brazil
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed last year at the hotel and was planning on going this year again but after reading some revels here I am not sure anymore. My experience was not great, the hotel was a little old, the bed was not comfortable and the bathroom and kitchenette not very clean. But as the location is really great and the breakfast... More

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Hello, Thank you for your feedback. We greatly appreciate it as it helps us better serve our guests. I do apologize for your previous experience. I noticed you mentioned you were concerned about the noise. I assure you that is all gone now. There’s no more jack hammering, breaking tile, or any other noise associated with construction. The renovation was... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

If I could give the hotel more than 5 stars I would do it. The staff was fabulous. They are very concerned about security for the guests with Key access all over the hotel. It rained while I was there and there was always an umbrella near the elevators and doors for us to take. They told me the hotel... More

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We greatly appreciate the kind comments about our hotel and our staff. I'm also happy you enjoyed the complimentary popcorn in the room. We are very excited about our new remodeled hotel and I'm glad you enjoyed the enhanced amenities. We do hope to see you again in the near future. Thank you again and... More

Sterling, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 17, 2014

The location of the hotel is excellent is it only few steps away from the finest Houston shopping mall which is The Galleria. The suits are recently renovated and it is well designed with fully equipped kitchen. The living room also has a sleeper sofa as any other Marriott residence inn hotel. The staff are all nice and welcoming starting... More

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your comment. We were very glad to hear you enjoyed your stay with us. Our staff was excited to hear about your kind comments. I hope you were able to get some shopping done at the Galleria Mall. Thank you again, comments like yours mean a lot to myself and especially to our staff. I can't tell... More

Los Angeles, California, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2014

We stayed at this hotel recently and were on the second floor. I stay at Marriott's worldwide and this was one of only a few bad experiences. This hotel use to be an apartment building, so the walkways to get to your room are external and cement, thus you hear every maids' cart and every bag being dragged down the... More

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your response. We greatly appreciate the feedback. I sincerely apologize for the noise issue you experienced at the hotel early Saturday morning. I have addressed this with our Renovation Supervisor and he has assured me it won't happen again. We also have spoken with our housekeeping staff about the early noise in the morning as well. They... More

Beaumont, Texas
Top Contributor
208 reviews 208 reviews
50 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed March 4, 2014

This hotel is in a good location, a half-block walk from the Galleria shopping mall. This Residence Inn has a different design. The main building with the Lobby and breakfast area used to be an apartment complex. The 3-sided perimeter building has 3 floors of rooms with a couple elevators. The perimeter rooms have exterior corridors. The elevator closest to... More

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind words. We are glad you enjoyed your stay with us. I do apologize for the elevator being out during your stay. I'm happy our staff was able to provide you with assistance due to the circumstances of the elevator. We hope to see you again in the near future. Thank you again and have a... More

Merida, Mexico
2 reviews
2 of 5 stars Reviewed February 13, 2014

On site construction began at 7:30 a.m. and didn't stop until around 6 p.m. Workers took up many parking spaces for guests and were asked by management to keep the noise down in the morning but that didn't happen. Maid service was iffy, sometimes coming to clean at 6 p.m. Seldom left new packets of coffee and I had to... More

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your feedback. I do apologize for the inconvenience you went through while staying here at the Residence Inn Houston Galleria. This renovation has not been easy on our staff and especially our guests. We can't wait for it to be finished so our guests can enjoy our newly renovated rooms and lobby. It will also solve the... More

Germantown, Tennessee
Top Contributor
100 reviews 100 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 26, 2014

I recently stayed over the holidays at the Residence Inn (Galleria) in Houston, Texas. Must be remodeling season as they were also remodeling the Residence Inn (Arboretum) in Austin, Texas. They tell me that this is a non-traditional Residence Inn, i.e., it was previously an apartment complex. It is tucked in between several high rise buildings and apartments. It has... More

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We greatly appreciate all feedback from our highly valued guests. I'm glad to hear the renovation did not distrupt your stay in any way. The renovation project will be finished in a couple of weeks. We are very excited about our new rooms and lobby. We hope to serve you again in the near future... More

Hobe Sound, Florida
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2014

This is a secure, safe, location. In a five minute walk you're at the Galleria, one of Houston's finest shopping malls. Restaurants abound in this area to appeal to any taste or price range. The hotel offers a complimentary breakfast and in the evenings a happy hour with beer and wine to compliment an array of light snack food. There... More

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind comments. We greaty appreciate the feedback. We are very excited about our remodeled suites and public spaces. I do hope you return soon to see the final product. Thank you and have a great day! Marco Gonzalez marco.gonzalez@whitelodging.com More

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Additional Information about Residence Inn Houston by The Galleria

Also Known As:
Residence Inn Houston By The Galleria Hotel
Residence Inn Houston By The Galleria Hotel Houston
Residence Inn Houston
Houston Residence Inn
Address: 2500 McCue Street, Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Houston
#101 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston by The Galleria 3*
Official Description (provided by the hotel):
The newly-renovated Residence Inn Houston by the Galleria is ideally located off I-610, just west of downtown. This great location provides easy access to Houston's top destinations including the Museum District and Reliant Stadium, while being within walking distance of the Galleria Mall. The pet-friendly suites are 50% larger than standard hotel rooms, and feature flat-screen TVs with premium cable, free WiFi, plush bedding, and fully-equipped kitchens. Guests will enjoy starting their day off right with a free breakfast buffet, and they can relax in the afternoons by the outdoor pool. Maintain your workout routine in the 24-hour fitness center, or pick up a game of basketball on the outdoor SportCourt. The Residence Inn Houston by The Galleria offers a prime location and newly-renovated amenities to make it one of the top hotels near the Galleria. ... more   less 
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