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Residence Inn Houston by The Galleria

#76 of 469 Hotels in Houston
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2500 McCue Street, Houston, TX 77056
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Residence Inn Houston by The Galleria
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
121 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pulling in here late one night we needed a room to rest during a cross country trip. I will admit that we had to use the gps to locate this property, but pulling into the fenced in area, we quickly felt tucked in from the street area. The room was located on the third floor and was very well supplied.... More 

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Chris M, Thank you so much for your review. We greatly appreciate the feedback. It is nice that we are tucked in away from all the high traffic. We like to think this helps our guests relax while they are staying at our hotel. I'm glad you enjoyed your stay and we hope to see you again in the near... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed four nights and were completely satisfied with the room, service, and location. This Hotel is a renovated Motel with room doors to an exterior walkway. The rooms are very clean and spacious. They are renovated with all the amenities you would expect at a Marriott Residence Inn. It is walking distance to the Galleria for great shopping and... More 

Was this review helpful? Yes 2
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Atruenerd, Thank you so much for your very generous review. We are happy you enjoyed your stay and especially enjoyed the location of our hotel. Our guests love the fact we're in such a prime location, in the Houston Galleria area. I'm glad you enjoyed our newly renovated suite. We hope to see you again soon. Have a great day.... More 

Saint Louis, Missouri
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself looks very old but the rooms were spacious, clean, and not out-of-date. There are two types of rooms. Some open directly to the outside along a row of other rooms. The other rooms were in separate buildings which required a keycard to enter. These buildings have two or four suites. The front staff were polite and helpful.... More 

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We're glad you enjoyed the location of our hotel. I do apologize for the loud noise by your room. I'll definitely have maintenance check that out. It's important to make sure all of our guests feel comfortable, especially at night during sleeping hours. Thank you again for the four stars. We will do our best... More 

Las Vegas, Nevada
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 24, 2015

Great location very helpful staff all around in all areas of service from front desk, breakfast staff and room cleaning personnel. The hotel includes complimentary breakfast in the morning is very convenient and actually very good for a hotel paying for parking is my only problem but it's the area that usually dictates that

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your very kind review. We're glad you enjoyed your stay with us. It’s always great to see our staff mentioned on these reviews. That's what it's all about for them. We do charge for parking but our rates are actually quite lower than other hotels in the Galleria area. Thank you and we hope to see you... More 

Westmont, Illinois
Level Contributor
118 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed May 5, 2015

This place has probably been around since the Galeria opened about 50 years ago. It must have had a reasonably recent make over as the rooms are decently appointed and moderately comfortable. It consists of 4 (I think) separate buildings that are 4 stories tall with mini suites typical of a Residence Inn. The buildings have elevators on one end... More 

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We consider all feedback either opportunities to improve or a tool for recognition. We are sorry you did not enjoy your stay with us. We do our best to satisfy every guest every stay. I would like to ask you to please call or email me about your breakfast experience. We actually not only put... More 

Aberdeen, United Kingdom
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 30, 2015 via mobile

This hotel has a great location near the galleria and is within easy driving distance of other areas of Houston. Breakfast was okay. Front desk and other personnel is very friendly. Room could have been cleaner though.

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. I'm glad you enjoyed the location. I do apologize if you had any cleanliness issues in your room. Our housekeepers take deep pride in cleaning their rooms so it's great feedback to provide them as they will always continue to improve. Thank you again and we hope to see you again in the near future.... More 

New Jersey
Level Contributor
225 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed April 1, 2015

I returned for 2 nights stay this time. I like the friendly front desk staff and the bag treat on checkin. Rooms are nice, this time on third floor. Internet works well. They served complimentary brats and wine after 6 pm. I should have passed bec got heartburn at night. Ha! Second night I went out for dinner which was... More 

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Larry 1778 for your very kind review. We are happy you enjoyed your stay here with us. I do apologize for the heartburn you had. Tuesdays are our more hearty meals as we serve our complimentary weekly barbecue. We typically have snacks and appetizers on the other nights. It's always nice to see guests mention our staff. That's... More 

Houston, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 31, 2015

Since all my stays are leisure, it's very important that I get the best guest's experience possible. The front desk agent sets the tone for a great stay immediately. Lady Garcia has mastered the art of delivering excellence in overall satisfaction. She helped me decide which room would best fit my comfort and taste to perfection. She even stayed late... More 

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Ms. Dixon. We were very excited to read your comments on Trip Advisor. Thank you for mentioning Lady in your review. She is a great front desk associate and she loves providing memorable service. I cannot wait to share your comments with her and the rest of the staff. She will be thrilled. We are glad you enjoyed... More 

Eastern US
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 31, 2015

This hotel has recently renovated and the suites are quite nice. The furnishings, kitchen, bed and bath area were all updated and both the living and bedrooms had large flatscreens. The location is convenient with the Galleria in walking distance and many stores and restaurants in driving distance. The staff was nice enough, however the hotel isn't really set up... More 

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you ravyn7, we greatly appreciate your comments. I'm glad to see you rated us a 4 out of 5 even with some of the issues you encountered. This tells me we're very close to being the perfect hotel for you. I do apologize for the breakfast. We'll have to check on the hard boiled eggs. It's something we added... More 

Derby, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

Stayed in this Hotel 2 years ago where standards were excellent. Stayed this time around for 12 nights for our visits to the rodeo at the NRG Stadium . Although the complex has been renovated the price for this time has risen 50% no doubt to pay for this work. Unfortunately the standards in the restaurant have fallen the choice... More 

Was this review helpful? Yes
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Jack517196, Thank you for you very honest feedback. We thrive on it and will always improve from feedback like yours. I do apologize that you did not enjoy our breakfast. We do currently put out what the Residence Inn brand requires and more. We are trying to get more feedback from our guests to find out what else we can... More 

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