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Residence Inn Houston by The Galleria

#62 of 461 Hotels in Houston
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2500 McCue Street, Houston, TX 77056
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Residence Inn Houston by The Galleria
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Residence Inn Houston by The Galleria
Residence Inn Houston by The Galleria
Residence Inn Houston by The Galleria
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120 reviews from our community

Traveler rating
    55
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    12
    16
    2
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Derby, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed in this Hotel 2 years ago where standards were excellent. Stayed this time around for 12 nights for our visits to the rodeo at the NRG Stadium . Although the complex has been renovated the price for this time has risen 50% no doubt to pay for this work. Unfortunately the standards in the restaurant have fallen the choice... More 

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Top Contributor
64 reviews 64 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a quick one-night stay at this facility and it was a welcome respite after a long day of travel. The two young women checking us in were extremely friendly and efficient. They answered our questions about the area and recommend a number of nearby restaurants. We were upgraded to a King Suite that overlooked the pool area - sadly... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Robbwayfan, we greatly appreciate your feedback. These types of reviews always puts smiles on our faces as that's what it's all about, making people happy. I'm glad our front desk staff was able to upgrade you. I am sorry about the weather. Hopefully you can come back during the summer time. It's a perfect time then to jump... More 

New Jersey
Top Contributor
171 reviews 171 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 6, 2015

One night stay. Nice pool. Registration staff are friendly. Room nearby, very clean and spacious. Breakfast included and was satisfactory. Usual choices. The car port is gated so you have to pull up close before the auto gate slides open. I will consider staying here again.

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Larry1778 for your very kind review. We are glad to see you enjoyed your stay here at the Residence Inn Houston by the Galleria. We wish you could have stayed here longer and we do hope to see you again in the near future. Please call us if you need assistance making future reservations. Thank you again and... More 

Vancouver BC
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 19, 2015

We were at Houston only for a night as stop over to our cruise vacation. We book this hotel via priceline and didn't expect a lot. However, our experience totally exceeded our expectations. Both the Front desk staff (Liu) who checked us in and the houseman who help us on luggage was super friendly and helpful, which left us a... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for your very kind review. We are happy to hear that we exceeded your expectations. I'm glad we were able to assist you with the bag that you left behind. You are very important to us and we will always do whatever it takes to make sure you are satisfied. The staff was excited to hear... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2015

Excellent location, quiet and friendly. We stayed at suites that have a great accommodation for 3 or even 4. With a kitchen and a nice decoration. Its quiet and easy to get to, Can walk to most shops and markets. Staff is super nice and friendly.\

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for your review. We're glad you enjoyed our suites and the location. Thank you for mentioning our staff as well. They love to hear when our guests mention their services. That's what it's all about. Thank you again and we hope to see you again soon. Marco Gonzalez marco.gonzalez@whitelodging.com More 

Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 15, 2014

Wonderfull stay for a week in houston. Perfect destination for Business Purpose. Wide variety of breakfast and wonderful social evenings. Located at a perfect location with a very good connectivity. Rooms are spacious with well equipped kitchen.

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for your comments. We greatly appreciate it. We're glad you enjoyed breakfast and the evening social offerings. I'm happy you enjoyed our location as well. It's great being so close to the Galleria Mall. Thank you again for your review. We look forward to seeing you again in the near future. Marco Gonzalez General Manager More 

Cuero, Texas
Top Contributor
142 reviews 142 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 28, 2014

This was a pleasant room in an older hotel that has been updated. Very close, easy walk to Galleria Mall. There are some "interesting" characters that, unfortunately, populate the area, but the hotel is well secured with fence and gates. A nice plus is the covered parking. You need an elevator to get to your room, and it will not... More 

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind review. We were happy you enjoyed your stay with us. I'm glad you enjoyed the location and security we provide for our guests. That's always important to us. We have been remodeled and we're excited about our new product. I am very interested in hearing more about your thoughts on the breakfast and social offering.... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 19, 2014

One big thing going for this hotel is that it's located very very close to the Galleria. And the second being that it's a Marriott! Arrived and was given a room for the disabled, though I asked for a room change to which they said they didn't have any other as they were sold out...for a reservation I made 6... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. It was great to hear you enjoyed the location of our hotel. It is quite convenient being right by the Galleria Mall. I do sincerely apologize for the issues you encountered with your room assignment. We strive on making all of our guests feel like they are at home. I sincerely apologize and hope we... More 

Corpus Christi, Texas
Top Contributor
95 reviews 95 reviews
27 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 1, 2014

Firstly, let's get the obvious out of the way: The location to the Galleria is the best you can get and what you are paying for here. You can literally walk from your room to the Galleria in a bout 60 seconds. That is the biggest feature of staying at the Residence Inn. We stayed here for several days and... More 

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Hello Chris E, Thank you for feedback. We greatly appreciate it. I'm glad you enjoyed the location. That is definitley a great feature of our hotel. You are correct we do charge $12 for parking a night. We actually charge less than many hotels around the Galleria as they are typically $18 or more. We do hope to see you... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 30, 2014

If you are looking for the most fancy hotel in town, don't come. This is the wrong place. However, if you're looking for affordable rates near to Galleria area, in Houston in a very comfortable inn, oh yeah, you will enjoy Residence Inn. Usually I come here on business, but I would bring my family as well. It has nice... More 

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your comments. We greatly appreciate it. I'm glad you enjoyed the many amenities our hotel has to offer. It's always pleasant to see our guests mention our staff. They love that. Always puts a smile on their faces. I did see that you mentioned we offer beer and snacks Monday through Friday. We actually provide this from... More 

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