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Residence Inn Houston by The Galleria

#73 of 469 Hotels in Houston
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2500 McCue Street, Houston, TX 77056
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Residence Inn Houston by The Galleria
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Residence Inn Houston by The Galleria
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Residence Inn Houston by The Galleria
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130 Reviews from our TripAdvisor Community

Traveler rating
    59
    38
    14
    17
    2
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32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel itself looks very old but the rooms were spacious, clean, and not out-of-date. There are two types of rooms. Some open directly to the outside along a row of other rooms. The other rooms were in separate buildings which required a keycard to enter. These buildings have two or four suites. The front staff were polite and helpful.... More 

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Las Vegas, Nevada
Top Contributor
101 reviews 101 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location very helpful staff all around in all areas of service from front desk, breakfast staff and room cleaning personnel. The hotel includes complimentary breakfast in the morning is very convenient and actually very good for a hotel paying for parking is my only problem but it's the area that usually dictates that

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your very kind review. We're glad you enjoyed your stay with us. It’s always great to see our staff mentioned on these reviews. That's what it's all about for them. We do charge for parking but our rates are actually quite lower than other hotels in the Galleria area. Thank you and we hope to see you... More 

Westmont, Illinois
Top Contributor
116 reviews 116 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This place has probably been around since the Galeria opened about 50 years ago. It must have had a reasonably recent make over as the rooms are decently appointed and moderately comfortable. It consists of 4 (I think) separate buildings that are 4 stories tall with mini suites typical of a Residence Inn. The buildings have elevators on one end... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We consider all feedback either opportunities to improve or a tool for recognition. We are sorry you did not enjoy your stay with us. We do our best to satisfy every guest every stay. I would like to ask you to please call or email me about your breakfast experience. We actually not only put... More 

Aberdeen, United Kingdom
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel has a great location near the galleria and is within easy driving distance of other areas of Houston. Breakfast was okay. Front desk and other personnel is very friendly. Room could have been cleaner though.

Was this review helpful? Yes 1
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. I'm glad you enjoyed the location. I do apologize if you had any cleanliness issues in your room. Our housekeepers take deep pride in cleaning their rooms so it's great feedback to provide them as they will always continue to improve. Thank you again and we hope to see you again in the near future.... More 

New Jersey
Top Contributor
207 reviews 207 reviews
39 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 1, 2015

I returned for 2 nights stay this time. I like the friendly front desk staff and the bag treat on checkin. Rooms are nice, this time on third floor. Internet works well. They served complimentary brats and wine after 6 pm. I should have passed bec got heartburn at night. Ha! Second night I went out for dinner which was... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Larry 1778 for your very kind review. We are happy you enjoyed your stay here with us. I do apologize for the heartburn you had. Tuesdays are our more hearty meals as we serve our complimentary weekly barbecue. We typically have snacks and appetizers on the other nights. It's always nice to see guests mention our staff. That's... More 

Houston, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2015

Since all my stays are leisure, it's very important that I get the best guest's experience possible. The front desk agent sets the tone for a great stay immediately. Lady Garcia has mastered the art of delivering excellence in overall satisfaction. She helped me decide which room would best fit my comfort and taste to perfection. She even stayed late... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Ms. Dixon. We were very excited to read your comments on Trip Advisor. Thank you for mentioning Lady in your review. She is a great front desk associate and she loves providing memorable service. I cannot wait to share your comments with her and the rest of the staff. She will be thrilled. We are glad you enjoyed... More 

Eastern US
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 31, 2015

This hotel has recently renovated and the suites are quite nice. The furnishings, kitchen, bed and bath area were all updated and both the living and bedrooms had large flatscreens. The location is convenient with the Galleria in walking distance and many stores and restaurants in driving distance. The staff was nice enough, however the hotel isn't really set up... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you ravyn7, we greatly appreciate your comments. I'm glad to see you rated us a 4 out of 5 even with some of the issues you encountered. This tells me we're very close to being the perfect hotel for you. I do apologize for the breakfast. We'll have to check on the hard boiled eggs. It's something we added... More 

Derby, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

Stayed in this Hotel 2 years ago where standards were excellent. Stayed this time around for 12 nights for our visits to the rodeo at the NRG Stadium . Although the complex has been renovated the price for this time has risen 50% no doubt to pay for this work. Unfortunately the standards in the restaurant have fallen the choice... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Jack517196, Thank you for you very honest feedback. We thrive on it and will always improve from feedback like yours. I do apologize that you did not enjoy our breakfast. We do currently put out what the Residence Inn brand requires and more. We are trying to get more feedback from our guests to find out what else we can... More 

Top Contributor
70 reviews 70 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 5, 2015

Had a quick one-night stay at this facility and it was a welcome respite after a long day of travel. The two young women checking us in were extremely friendly and efficient. They answered our questions about the area and recommend a number of nearby restaurants. We were upgraded to a King Suite that overlooked the pool area - sadly... More 

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Robbwayfan, we greatly appreciate your feedback. These types of reviews always puts smiles on our faces as that's what it's all about, making people happy. I'm glad our front desk staff was able to upgrade you. I am sorry about the weather. Hopefully you can come back during the summer time. It's a perfect time then to jump... More 

New Jersey
Top Contributor
207 reviews 207 reviews
39 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 6, 2015

One night stay. Nice pool. Registration staff are friendly. Room nearby, very clean and spacious. Breakfast included and was satisfactory. Usual choices. The car port is gated so you have to pull up close before the auto gate slides open. I will consider staying here again.

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HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Larry1778 for your very kind review. We are glad to see you enjoyed your stay here at the Residence Inn Houston by the Galleria. We wish you could have stayed here longer and we do hope to see you again in the near future. Please call us if you need assistance making future reservations. Thank you again and... More 

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