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All 451 Houston hotels

Hyatt Place Houston/Greenspoint/IAH Airport

3.0 of 5 Hotel   |   300 Ronan Park Place, Houston, TX 77060 (Formerly "AmeriSuites")
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59%
Ranked #240 of 451 hotels in Houston
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 1 week ago
Lovebeingamommyof2
  • Reviews (193)
  • Photos (47)
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  • Room tips (26)
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193 people have reviewed this hotel

Traveler rating
    47
    64
    36
    27
    19
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39
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Marburg, Germany
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

The hotel was pretty typical except a few things. The staff was not very nice. I arrived to check in after 3:00pm and there were several people waiting for the rooms to be cleaned yet. Every other hotel can get their cleaning done by then, so I don't know why I had to wait for my room after a very... More

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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel when we got bumped from our flight. The airport put us here for free. The beds were extremely comfortable, rooms were very clean, and the pool was also very clean. I would highly recommend this hotel- especially if you are here on a layover from a connecting flight.

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Barbie D, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Hello Lovebeingamom, It can be aggravating to be stranded when traveling. I have experienced it myself. It is nice to hear that we were able to provide you with alittle comfort during this time. We do hope you come stay with us again. Thanks Barbie DeLeeuw, General Manager More

Tokyo, Japan
Top Contributor
104 reviews 104 reviews
20 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room was comfortable, clean and quiet. However, this wasn't up to the same standards as other Hyatt Place hotels. The service from the employees was kind of busy and cold, too business like. The rooms are big, but dated. Some of the tiles needed to be replaced, rusted metal in places. There is virtually no blanket or comforter on... More

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Barbie D, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Dear Michael B., I was happy to hear your room was comfortable. I also want to thank you for informing us of the issues you had with the service you recieved. This is something we are in the process of improving. We hope you will give us another chance to see the improvements. Regards, Barbie DeLeeuw, General Manager More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I had booked a meeting room and guest room over a month in advance. When I arrived and said I'd like to be shown to my meeting room the staff whispered amongst themselves and finally made some clumsy excuse without ever outright stating that they had lost my reservation. While they were certainly friendly enough, it seems that management oversight... More

Was this review helpful? Yes 1
Barbie D, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Dear 39047Traveler, Thank you for taking the time to share your experience. I want to reassure you that we are listening. We currently have made some staff changes and other steps necessary to guarentee the needs of the guest are the priority. We do hope you will stay with us again. Sincerely, Barbie DeLeeuw, General Manager More

Austin, Texas, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel by far was the most disgusting, most filthy hotel that I have ever been to in visiting the Hyatt Branded Hotels. The room smelled like mildew, the towels were old and over used. The breakfast was cold, and very well could have been re-warmed from the previous date. The food itself was not replenished (french toast) for quite... More

Was this review helpful? Yes 1
Barbie D, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Hello Netza G. I am saddened to hear of your stay with us. We want to deliver a home away from home experience. Your comments today will help us with training purposes. Thanks again for sharing. Sincerely, Barbie DeLeeuw, General Manager More

Utah
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

We are a family of 6 and this looked like a great place. The room was great and fit our family. However, the "free airport shuttle" has limited hours and so if your flight comes in late evening, plan on adding another $25 to the rate as you are forced to take a taxi. I assume the shuttle does not... More

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Denver, Colorado
Top Contributor
61 reviews 61 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed June 22, 2014

I arrived at Bush Intercontinental in Houston on June 7 at 10:30 pm. After getting baggage I called the hotel at 10:46 pm. The phone rang and rang and rang. No answer. At 10:48 I called again. A person answered the phone and I told them I was needing transport from the airport. The lady told me the shuttle was... More

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed June 20, 2014

What can I said... Room was #107, what a terrible thing, Hyatt website said how room should be... Well maybe they should reed what the offer. We arrived late, room was ugly, bathroom, carpets, beds, blankets... Absolutely nothing in this room has any hotel standard and Hyatt just the name... Blankets looks used, holes, I can't describe... But I do... More

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Killeen, Texas, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 17, 2014

So we stayed at this hotel about 2 weeks ago and I must say that the level of customer service from the employees was lacking. We first checked into a dirty room, then we were moved to another room and after being on the road for 3 hours plus with 4 children, that was beyond exhausting. The rest of the... More

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MATTESON
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 18, 2014

I stayed at this hotel for five nights with my family. I was very pleased with the size of the room. Very spacious and we did not feel cramped at all. The room was neat and clean. There was a slight smell from the cleaning solution used to clean the bathroom but in this day and time, I was rather... More

Was this review helpful? Yes 1
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Additional Information about Hyatt Place Houston/Greenspoint/IAH Airport

Address: 300 Ronan Park Place, Houston, TX 77060 (Formerly "AmeriSuites")
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Houston/Greenspoint/IAH Airport 3*
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Also Known As:
Hyatt Place Houston/Greenspoint/Iah Airport Hotel Houston
Hyatt Houston
Houston Hyatt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#15 Green Hotel in Houston
Hotel Class
Number of rooms
128

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