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Hyatt Place Houston/Greenspoint/IAH Airport

#216 of 461 Hotels in Houston
GreenLeadersBronze level
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300 Ronan Park Place, Houston, TX 77060 (Formerly "AmeriSuites")
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Hyatt Place Houston/Greenspoint/IAH Airport
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Ranked #216 of 461 Hotels in Houston
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 weeks ago
Judy H Kalamazoo, Michigan
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224 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kalamazoo, Michigan
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here both before and after a recent cruise. Hotel shuttle arrived quickly after we called from the baggage claim. (We used Uber to get to and from the cruise port.) They allowed us to leave our winter gear in a locked luggage room so that lightened our load a bit for the ship, and we just picked it... More 

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Christian L, Guest Relations Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Judy H, Thank you for taking the time to fill out an online review about our property. We are happy to know we were able to lighten your luggage load while traveling on your cruise, we know how nerve wrecking it must be to have to haul all of that luggage all over the world. I was particularly happy to... More 

El Paso
Top Contributor
62 reviews 62 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We really enjoyed staying here. The rooms were very nice and spacious and clean. The staff was very friendly and helpful. We thought the breakfast was very good. They have a good variety, scrambled eggs, sausage, cereals, yoghurts, bread and pastry and fruit. There was a mixup with the hotel shuttle so they told us to take a taxi and... More 

Review collected in partnership with this hotel

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Christian L, Guest Relations Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Tequla777, Thank you for taking the time to fill out a review about our property. We are delighted to hear how much you enjoyed staying at our property. Thank you for your patronage, and we hope to be your hotel of choice if you ever find yourself in Houston again. Safe travels! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

very good hotel, nice breakfast, kind staff, near IAH a/p, good suttle service. No any shops or malls nearby. too far from the downtown , a loud highway nearby. the overall impression - it is a good hotel to stay a night.

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Eagle River, Alaska
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

I enjoy the Hyatt Place. Great linens and comfortable rooms. April, at the front desk is a real gem!! I had a horrible travel day, took it out on her (I'm so ashamed) and she did everything to help me turn it around. That kind of customer service will have me going back.

Review collected in partnership with this hotel

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Christian L, Guest Relations Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

AKburdy, Thank you for taking the time to fill out a review about us. We are happy to hear you felt very comfortable in our rooms. Being an airport hotel we completely understand the aggravation of traveling all day long, so thank you for your kind words about April. I will be sure to pass this along to her! We... More 

Hawkesbury Ontario
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 8, 2015

I had the pleasure of staying here overnight on my way for a Cruise.It was booked for me by the travel Agent taking care of my travel and Cruise.In the past I have quite often been disappointed in Hotels that Travel Agents have chosen because they are always trying to find the best price they can to make their package... More 

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Christian L, Guest Relations Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Northern Rubicon, Thank you for taking the time to give us such great feedback. We are delighted to know that you were able to stay with us through your travel agent. Thank you for your kind words about our staff and breakfast. On the issue about the automated prompts when calling, we are looking into updating this so it is... More 

Worcester
2 reviews
3 of 5 stars Reviewed February 4, 2015

The hotel was nice. Good size rooms. Exceptional staff. They helped me after I'd lost my credit card. The only negative thing is the location. I was told by friends who live in Houston that it's not recommended to walk around the area after dark due to a high crime rate in the area.

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portland, or
Contributor
12 reviews 12 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 2, 2015

We got in late - midnight. - and were checked in very quickly. Our room smelled like cigarette smoke. I mentioned this the next morning, to ensure we were not billed the fine. The response was a rude, "did you report this when you got to your room?" We did not because we were there for less than 10 hours... More 

Was this review helpful? Yes 1
Christian L, Guest Relations Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Thank you for taking the time to fill out an online review. We sincerely apologize your room smelled like cigarette smoke. As you know this is a non smoking property, so it is very discouraging you had to sleep through that. It is completely understandable that you did not report is as soon as possible that late at night, and... More 

Portland, Oregon
1 review
5 of 5 stars Reviewed February 2, 2015

The customer service at the check in counter went above and beyond. For starters we came in 4 hours before standard check-in time and they worked to quickly get a room ready for us. When my flight was canceled the next day, the staff worked to get me a great rate for an extra day. I first tried to go... More 

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Christian L, Guest Relations Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Matt V, Thank you for taking the time out of your day to give us such an amazing review! We are more than happy that we were able to accommodate you, especially with such an early check in. Also, thank you for your kind words about our front desk staff, we hope to be your choice the next time your... More 

1 review
1 of 5 stars Reviewed January 21, 2015

So Hyatt pretty much doesn't care. I tried booking with the Hyatt Website Monday January 19. The website was down so I went to Travelocity to find out if there was vacancy. Booked and stayed, and told no credit for the stay on Gold Passport because I booked with Travelocity. I thought this to be unfair as the website was... More 

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Christian L, Guest Relations Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Barry W, Thank you for feedback regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. As a loyal customer with us, we would like to hear more from... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 15, 2015

The rooms are nice and large with sitting area. The shower has a partial glass wall which did allow alot of water out of the shower. The climate control is a window unit which was a little loud at times. The staff was fantastic and check in was a breeze. Overall right around what I expected.

Was this review helpful? Yes
Alberto H, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Thank you for taking the time to fill out a review. We are glad to hear that you enjoyed the nice large rooms and fantastic staff. We also appreciate the feedback regarding the issues you encountered and will address them. We thank you for your patronage and look forward to seeing you again. Alberto Hernandez General Manager More 

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