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All 447 Houston hotels

Hyatt Place Houston/Greenspoint/IAH Airport

3.0 of 5 Hotel   |   300 Ronan Park Place, Houston, TX 77060 (Formerly "AmeriSuites")
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62%
Ranked #214 of 447 hotels in Houston
GreenLeadersBronze level
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  • Reviews (185)
  • Photos (46)
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185 people have reviewed this hotel

Traveler rating
    46
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    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Providence, Rhode Island
2 reviews
1 of 5 stars Reviewed 2 weeks ago

First, the elevators did not work consistently. Everyday for the three days I stayed they had periods of being out of service so I would have to carry stuff up 4 flights. Second, another guest complained who happen to be an international traveler of how his room was awful, stained sofa and sheets. Third, I could not print any of... More

Was this review helpful? Yes
Tara L, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

I can't express how sorry I am for the experience you had while here at the Hyatt Place Houston. We had a problem with the elevator and getting the correct parts to repair it due to it's age. I am most concerned that you had a bad experience with our food outlet. This is the first I have heard about... More

Southampton, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Hotel is: Old and tired, feels dirty. Would not recommend it to anyone beds and pillows uncomfortable Sofa stained in several places Bathroom very small, so much so wash basin located in main bedroom area Road noise horrendous Air conditioning not working in the room Reception staff unfriendly Hotel does not live up to the Hyatt brand name, shame on... More

Was this review helpful? Yes
Tara L, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Thank you for taking the time to express your concerns about your stay. I remember speaking with you during your stay about the concerns you had after realizing you had booked with a third party hotel service and not directly with Hyatt. We have reported the number you called to Hyatt corporate so other travels will not have the same... More

Austin, TX
Contributor
12 reviews 12 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Unlike others, I had no problems with service my one night there, though I did not ask for anything, nor did use the airport shuttle. I was there all day one day and the large, open, quiet room was very comfy to work in. Much better than most hotels I stay in. Not a lot of options nearby for food,... More

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Tara L, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Thank you for your pleasant comments for the Hyatt Place Houston. The hotel staffs goal is to make everyone's stay a pleasant one. If you find yourself in the Houston area again we hope you will again stay with us. Thank you Wanda Walker, GM More

Skokie, Illinois
1 review
2 of 5 stars Reviewed 4 weeks ago

They don't pick up the phone when you ask for a wakeup call, and if they do, they don't actually call you to wake you up! The cleaning crew is good, as my room was kept to par, and the complimentary breakfast is nice, (which is why i'm giving it even 2 stars), but the service is just NOT GOOD.... More

Was this review helpful? Yes
Tara L, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

I would like to apologize for the issues you incurred during your recent stay. We strive to make each guest experience a great one. We failed you. Please be assure that the issues you experience will be shared with the staff to make them aware that there is work to be done to improve our customer service. Thank you Wanda... More

Denver, Colorado
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 4 weeks ago

I frequently travel for work and Hyatt Place is one of my preferred hotels, until this stay. I've never stayed at a hotel where the entire staff was so apathetic to the people staying at the hotel. No one was rude, but it was apparent in every interaction that my presence as a customer was irritating - from checking in... More

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Tara L, General Manager at Hyatt Place Houston/Greenspoint/IAH Airport, responded to this review

Thank you for your review of your recent stay at the Houston Hyatt Place. We strive to make everyone's stay a pleasant one and I apologize that we did not meet your expectations. Your concerns will be shared with the staff as a training tool. If you find yourself in Houston again please give us another chance to give you... More

Martinsville, Indiana
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have never seen such an unfriendly staff at any hotel. No smiles, no greetings, no good mornings. The only friendly person there is a tall, black man that drives the shuttle to the airport in the morning. The other front-desk people seemed to hate their job and were dressed very unprofessionally (except for a tall, black lady, who was... More

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 12, 2014

I booked this hotel with fully prepaid. but when I arrived, the front desk told me no room available and sent me to another hotel. Hyatt place told me fully refund to me and I paid the other hotel by myself. When I go back, I found the money didn't go back to my credit card and call the hotel.... More

Was this review helpful? Yes 1
Houston, Texas
1 review
1 of 5 stars Reviewed March 8, 2014 via mobile

Was greeted by a friendly lady at the service desk. So far so good. Later I noticed short black curly hair in the shower. I let that go though. The thing that really upset me was seeing makeup and dried boogers on the blanket I layed on. Took the blanket downstairs to show the staff. Was told they were so... More

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Georgetown, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 8, 2014

This is my 2nd stay at this brand of hotel and it continues to impress. The room was very quiet and comfortable; the breakfast is sublime! The only shortcoming this trip is that the in-room coffee had no condiments--no stirers, sugar, creamer, just black coffee (not my thing). I expect to be in the area again for business and would... More

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Erie, Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 4, 2014

We had booked one night here for an overnight layover near the airport before an international flight the next morning. Our main problem was the shuttle from IAH. On our first call they said 15-20 minutes. After about 40 minutes we called again and were told just a few more minutes. After an hour had gone by, called again and... More

Was this review helpful? Yes 1
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Additional Information about Hyatt Place Houston/Greenspoint/IAH Airport

Also Known As:
Hyatt Place Houston/Greenspoint/Iah Airport Hotel
Hyatt Place Houston/Greenspoint/Iah Airport Hotel Houston
Hyatt Place Houston
Hyatt Place Houston Greenspoint
Hyatt Houston
Houston Hyatt
Address: 300 Ronan Park Place, Houston, TX 77060 (Formerly "AmeriSuites")
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Houston/Greenspoint/IAH Airport 3*
Reservation Options:
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#13 Green Hotel in Houston
Hotel Class
Number of rooms
128

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