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Houston Marriott North

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255 N Sam Houston Pkwy East, Houston, TX 77060
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Houston Marriott North
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Houston Marriott North
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306 reviews from our community

Traveler rating
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    56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel lives up to its Marriott brand reputation. We had a great experience with the room service and front desk staff. The shuttle drivers, both to and from IAH, were friendly and provided excellent service. They answered our questions and gladly catered to a few specific requests we had. Susan at the front desk called our room and followed... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

This was our first overnight trip as a family of four. Service was fantastic, helpful front desk who I upgraded us as our room wasn't ready and I needed to be in a room for my baby to feed. Made us so welcome and couldn't ask for more. There were a lot of bikers everywhere but still we were made... More 

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Fort Worth, Texas
Top Contributor
98 reviews 98 reviews
41 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed on business this past week. Location is great for anything that takes you to the north side of town. Lobby is updated and comfortable. Bar area and food were good. Rooms themselves were in need of an update and the bathrooms are tiny. Housekeeping was generally ok, but there were hairs in the bathroom and on the tile entryway.... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

Thank you so much for your feedback, Mike H! I have shared your great comments with the team and with our Room Service Attendant who made your stay so special. We work every day to not only deliver great service but ensure that our facility is as clean and comfortable as possible. Your feedback will help us accomplish this. Thank... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The rooms are clean with upgraded decor, a comfortable bed with a down comforter and pillows. The bathroom is small. I was on the second floor in a corner room so it was quiet. I ate at the restaurant and had the chicken Alfredo, it wasn't very good and pricey. The room cost $250 a night with tax, too expensive... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

Thank you so much, georgiemae for your great words and valued feedback! I am so glad that you found the room quiet and the staff friendly. I apologize for your alfredo not being up to standard, and we have shared this with the Chef so that he can find out what happened. That is typically one of our more popular... More 

Jenks, Oklahoma, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I have stayed here many times for business travel. The hotel is clean and up to date. The staff are friendly and accommodating. Check in has always been quick and the shuttle attendants are helpful. Location is convenient to the airport.

Was this review helpful? Yes
Courtney K, Manager at Houston Marriott North, responded to this review

Thank you so much for your great feedback, Haylee! We have shared your words with the entire team and are happy to have always been here for you. We can't wait to see you again so that we can get a 5 out of 5! More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a business trip. Close to the airport. Friendly staff. Checkin was quick and no problems. (Fuddruckers nearby was awesome) Rooms are clean and updated. Bed was very comfortable as were the pillows (if you like soft and fluffy) I was on 2 floor with a horrible view (ac units), so I would recommend asking for upper floors... More 

Was this review helpful? Yes
Courtney K, Manager at Houston Marriott North, responded to this review

Dear April C, Thank you for your review of your recent stay at the Marriott Houston North. I am so delighted to hear that you enjoyed your stay. We can’t wait to welcome you back soon! Kind Regards, Courtney More 

Villa Hills, KY
Top Contributor
51 reviews 51 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am always amazed by the staff at this place. This hotel always seems to be very busy, but I have always been checked in quickly and every staff member has always been friendly and as helpful as they could be. I will say that my request for an upgrade has never been honored at this hotel, but that is... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

Thank you so much for your great words and detailed feedback regarding your stays with us. I gather from your comments that you are a repeat guest with us. We make it a point to try and know all of our regular guests so that we can deliver personalized service and anticipate needs before you have to ask for anything.... More 

Albuquerque, New Mexico
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

While the staff at this property was friendly and professional, the hotel itself is showing its age. The lobby area had been updated, but the hallways and rooms leave a lot to be desired. The room contained standard Marriott amenities. However, the walls, bathroom, and furniture are in need of a major redo. The room was also very crammed. The... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

Thank you for your feedback! I am sorry truly sorry that we did not deliver the level of service and comfort that you've come to expect from Marriott. We are investing in the hotel constantly and are proud of the improvements we have made and are committed to more. I also apologize for the confusion regarding your room type; I... More 

Munich, Germany
Top Contributor
63 reviews 63 reviews
29 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great staff, friendly and helpfull especially at the Front Desk during check in as well during check out. Executive lounge is nice, great snack during the evening. Breakfast is also good and until 10am. Staff in the Lounge both times also friendly. Rooms are typical Marriott style and standard - I like the Marriott product. Only the surrounding is not... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

Thank you for your kind comments regarding your recent stay at the Marriott Houston North, especially in regards to our concierge and service team. The Marriott Houston North philosophy of service is to make you feel at home while you are away from home. I have shared your comments with our entire staff . We look forward to your future... More 

Frisco
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2015

The staff is superb...special mention to Ashley and Emilio. They made our anniversary weekend very special. The room and the ambience of the hotel are inviting. Won't be long before we will back for another wonderful stay.

Was this review helpful? Yes
Courtney K, Manager at Houston Marriott North, responded to this review

The Houston Marriott North appreciates your review, FranFrisco! We are thrilled that you enjoyed your stay and that you experienced our excellent customer service! We look forward to hosting you during your next trip through Houston! Happy travels! Courtney K More 

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