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Houston Marriott North

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255 N Sam Houston Pkwy East, Houston, TX 77060
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Houston Marriott North
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Houston Marriott North
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300 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for a business trip. Close to the airport. Friendly staff. Checkin was quick and no problems. (Fuddruckers nearby was awesome) Rooms are clean and updated. Bed was very comfortable as were the pillows (if you like soft and fluffy) I was on 2 floor with a horrible view (ac units), so I would recommend asking for upper floors... More 

Was this review helpful? Yes
Villa Hills, KY
Top Contributor
51 reviews 51 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am always amazed by the staff at this place. This hotel always seems to be very busy, but I have always been checked in quickly and every staff member has always been friendly and as helpful as they could be. I will say that my request for an upgrade has never been honored at this hotel, but that is... More 

Was this review helpful? Yes
Courtney K, Manager at Houston Marriott North, responded to this review

Thank you so much for your great words and detailed feedback regarding your stays with us. I gather from your comments that you are a repeat guest with us. We make it a point to try and know all of our regular guests so that we can deliver personalized service and anticipate needs before you have to ask for anything.... More 

Munich, Germany
Top Contributor
60 reviews 60 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great staff, friendly and helpfull especially at the Front Desk during check in as well during check out. Executive lounge is nice, great snack during the evening. Breakfast is also good and until 10am. Staff in the Lounge both times also friendly. Rooms are typical Marriott style and standard - I like the Marriott product. Only the surrounding is not... More 

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Frisco
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff is superb...special mention to Ashley and Emilio. They made our anniversary weekend very special. The room and the ambience of the hotel are inviting. Won't be long before we will back for another wonderful stay.

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Houston, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My family members and I had the opportunity to experience the best 2 day stay ever at any hotel in Houston. We celebrated my Mother's 80 Birthday in a the Ft. Worth Banquet Room it was awesome. The Staff gave such a excellent touch everything was provided with a great concern to please. The Manager Mr. Rossi was a great... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

Thank you so much, Sonny B! This is fantastic feedback and I've shared every bit of it with all of our teams and with the individuals you named. We were so happy to have your family's event here with us and are even more happy that you enjoyed it so much. We look forward to the next time we see... More 

Houston, Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was actually my second stay. First time about 5 months ago was room 1206, this time it found me in room 1011. 1011 is what they call a "Great Room". If you can upgrade to one of these, it's worth the cost for the extra space you get. Check in was fast and prompt. I asked the gentleman about... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

This is great feedback, Jason M. Thank you so much for taking the time to give us a detailed look at your stay. I am so glad that you enjoyed the room upgrade! We've shared your feedback about the service in the bar with the team there and are committed to providing excellent service across the hotel, so thank you... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent people making a business stay actually enjoyable. They have a great team here with Corina at the Coffee Bar, Angel managing out front, Carla handling room service and Susan handling the "at your service" line. They each are masters at doing it with excellence. They listen to the guests and make things easy, comfortable and personal. I can't imagine... More 

Was this review helpful? Yes
Courtney K, Manager at Houston Marriott North, responded to this review

Wow!! Thank you so much for your awesome feedback, bobegan! Comments like yours are why we are in the hospitality industry. At Marriott, we wake up each day dedicated to providing our guests with the highest level of service, comfort, and professionalism and I love when it all comes together! We can't wait to have you back as our guest... More 

Raleigh, North Carolina
Contributor
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am platinum and upon arriving my room was assigned to the 8th floor concierge. I asked the Lady at the front desk that was checking me in, if any suites were available. She never looked up, just continued to check me in and said, "no." I felt as if she was ignoring me and just trying to check me... More 

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Courtney K, Manager at Houston Marriott North, responded to this review

Thank you for your feedback, kwgodfrey. I want to apologize sincerely for the interaction you described. That is not at all up to our standards for any guest. I am glad that we were able to get you an upgraded Concierge Level room in honor of your status, but we absolutely should have handled this better. I appreciate your other... More 

Boise, Idaho
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We flew into Houston from the UK and were late for our connecting flight to Denver. We stayed overnight at this hotel. We were warmly greeted and quickly checked in. Because we were jet lagged we used room service in the evening. The food and service were excellent. The room was very comfortable and we slept well. Next morning we... More 

Was this review helpful? Yes
Courtney K, Manager at Houston Marriott North, responded to this review

Thank you, Smilerbriggs, for your great feedback! I am so thrilled that we were able to be there for you guys when you encountered travel difficulties. We understand how frustrating those can be so we try to be an oasis for our guests to enjoy genuine care and top-notch services and facilities while traveling. I have shared your great feedback... More 

Moorpark, California
Top Contributor
95 reviews 95 reviews
77 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed in plenty of hotels right next to interstates. I can't think of the last time I was in one that had such an utter lack of soundproofing. I barely slept. I might have had a better opinion if I'd had time to enjoy the lobby amenities. The restaurant is modern and spacious, and looks inviting. My room was... More 

Was this review helpful? Yes
Courtney K, Manager at Houston Marriott North, responded to this review

Thank you for your feedback! I am mortified to hear that you did not get a good night's sleep with us and have shared this feedback with our property team to see what we can do. We do offer complimentary earplugs in all of our rooms as a mitigation against the freeway noise, and I am sorry that this was... More 

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