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All 457 Houston hotels

Extended Stay America - Houston - Willowbrook - HWY 249

2.5 of 5 Hotel   |   16939 Tomball Parkway, Houston, TX 77064 (Formerly Extended Stay America - Houston - Willowbrook)
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Ranked #237 of 457 Hotels in Houston
A recent review
5 of 5 stars Reviewed November 16, 2014
Brittany K Houston, Texas
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40 reviews from our community

Traveler rating
    14
    11
    5
    6
    4
See reviews for
5
6
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18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We stayed 6 nights and in that entire time a maid did not enter the room. Although it had a full kitchen, there was not a glass or plate in it, so I sent my husband downstairs and he came back lugging 3 huge plastic boxes of stuff so that we could fill our cupboards and get a coffeemaker. But... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had to go downstairs numerous times. To prevent this from happening again, I will work with my team to ensure that they communicate all of the available options. Thank you very much for bringing this to our... More 

Cross Roads, Texas
1 review
1 of 5 stars Reviewed November 20, 2014

First off, not clean or updated. Large burn marks on kitchen floor. 2 plastic hangers in closet. Not one kitchen utensil. Had to go to desk to obtain anything including toilet tissue. We stayed 5 nights, no maid service unless you stay a week???? Not a cheap hotel rack rate in high $80s. Per night. Towels like sandpaper, and you... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We sincerely apologize that our amenities did not meet your expectation. As well, I am sorry to hear about the cleanliness issues you encountered during your stay. I will be reviewing your comments with our team to ensure your experience is not repeated. Thank... More 

Houston, Texas
1 review
5 of 5 stars Reviewed November 16, 2014

I live in the area (Houston) but my husband, 2 dogs, and I had to find a place to stay while we were having some remodeling and construction completed on our home. I travel frequently as part of my job and I can honestly say that staying here felt like a home away from home. The accommodations were nice and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I appreciate you taking the time to write such a great review. I'm so pleased to hear that you felt our hotel was like a home away from home. It is so great to read that you received such excellent service from our staff and that they went above and beyond to ensure that you and your husband were comfortable.... More 

Winnsboro, Texas
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 26, 2014

The Staff At this motel are as good as they get always smiles from management too housekeeping.They have security at night so no probs in parking lot.They are far enough off 249 so you don't hear traffic at night and close enough too easy acess.Everything in room worked too prefection. All and All they made me feel like part of... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 3, 2014

Staff was very helpful. Room seemed very tired like (10 years old) and i found cock roach in my tub. Maid staff was very friendly, helpful, this place needs an upgrade. I won't be staying here again. thank you

Was this review helpful? Yes
New Hudson, Michigan
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 19, 2014 via mobile

We booked this hotel last minute for two nights during our stay in Houston. I paid way less than the advertised price through Priceline, and truly got the short end of the stick with this "deal." We were driving in from Detroit and ran into issues with our car, so I called ahead to make sure they would keep our... More 

Was this review helpful? Yes 1
Houston
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 10, 2014 via mobile

I been staying in extended stay for business since February of 2014 on and off, had a pleasant experience until couple of month ago we checked in early at 3am hoping if our room ready we get in, I have a one year old, so the midnight shift recognize us & was happy to see us again, we got happier... More 

Was this review helpful? Yes 3
Portland, Maine
Top Contributor
384 reviews 384 reviews
25 hotel reviews
327 helpful votes 327 helpful votes
4 of 5 stars Reviewed April 6, 2014

I stayed here for 7 nights while on business. Throughout the week, the consistently courteous desk clerks made me feel right at home. Registering and checkout were a snap. On-premises laundry was a plus. Among kitchen amenities at room 312 were a fridge, a 2-burner electric stove, a toaster, a microwave, a coffee maker, a kitchen sink, and dinnerware for... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our clean rooms with fully equipped kitchens and friendly staff at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Point, Texas
1 review
2 of 5 stars Reviewed February 23, 2014

A/C, TV, and toilet were broken in our first room. Rooms WERE clean. Bed not very comfortable. My kids ended up sleeping on the floor because they had not double, non-smoking rooms (even though that's what we paid for) and they had no roll away beds. They coffee pots for the continental breakfast all suddenly broke on the same morning.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Your review for our hotel was recently brought to my attention. I’m glad that you enjoyed our clean rooms. However, I’m disheartened to learn that you dealt with several maintenance issues during stay. I will meet with our entire staff to review our housekeeping procedures including our maintenance policies. Thank you for the feedback. I do hope you will give... More 

Brisbane
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed February 18, 2014

Located on a service road adjoining Hwy 249, it's situated 15 minutes from the Premium outlets. Rather noisy laying off the Fwy but certainly convenient to a mall, steakhouse, bar, cinema and the like. Self contained kitchenette with basic accompaniments, clean linen, double bed, dated and worn, but certainly functional. Carry your cell/mobile with you as it seems that one... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for your recent review of your stay. I am so glad that you liked our hotel's location and your room. We hope we have the opportunity to see you again in the future. More 

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Additional Information about Extended Stay America - Houston - Willowbrook - HWY 249

Address: 16939 Tomball Parkway, Houston, TX 77064 (Formerly Extended Stay America - Houston - Willowbrook)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook - HWY 249 2.5*
Number of rooms: 104
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Also Known As:
Houston Extended Stay
Extended Stay America Houston

12 photos of this hotel

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