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All 451 Houston hotels

Extended Stay America - Houston - Willowbrook - HWY 249

2.5 of 5 Hotel   |   16939 Tomball Parkway, Houston, TX 77064 (Formerly Extended Stay America - Houston - Willowbrook)
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65%
Ranked #207 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed 4 weeks ago
Elaomari Houston
  • Reviews (35)
  • Photos (12)
  • Amenities
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  • Room tips (10)
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35 people have reviewed this hotel

Traveler rating
    12
    11
    5
    4
    3
See reviews for
3
5
8
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
New Hudson, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

We booked this hotel last minute for two nights during our stay in Houston. I paid way less than the advertised price through Priceline, and truly got the short end of the stick with this "deal." We were driving in from Detroit and ran into issues with our car, so I called ahead to make sure they would keep our... More

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Houston
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I been staying in extended stay for business since February of 2014 on and off, had a pleasant experience until couple of month ago we checked in early at 3am hoping if our room ready we get in, I have a one year old, so the midnight shift recognize us & was happy to see us again, we got happier... More

Was this review helpful? Yes 2
Portland, Maine
Top Contributor
359 reviews 359 reviews
25 hotel reviews
279 helpful votes 279 helpful votes
4 of 5 stars Reviewed April 6, 2014

I stayed here for 7 nights while on business. Throughout the week, the consistently courteous desk clerks made me feel right at home. Registering and checkout were a snap. On-premises laundry was a plus. Among kitchen amenities at room 312 were a fridge, a 2-burner electric stove, a toaster, a microwave, a coffee maker, a kitchen sink, and dinnerware for... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our clean rooms with fully equipped kitchens and friendly staff at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Point, Texas
1 review
2 of 5 stars Reviewed February 23, 2014

A/C, TV, and toilet were broken in our first room. Rooms WERE clean. Bed not very comfortable. My kids ended up sleeping on the floor because they had not double, non-smoking rooms (even though that's what we paid for) and they had no roll away beds. They coffee pots for the continental breakfast all suddenly broke on the same morning.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Your review for our hotel was recently brought to my attention. I’m glad that you enjoyed our clean rooms. However, I’m disheartened to learn that you dealt with several maintenance issues during stay. I will meet with our entire staff to review our housekeeping procedures including our maintenance policies. Thank you for the feedback. I do hope you will give... More

Brisbane
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed February 18, 2014

Located on a service road adjoining Hwy 249, it's situated 15 minutes from the Premium outlets. Rather noisy laying off the Fwy but certainly convenient to a mall, steakhouse, bar, cinema and the like. Self contained kitchenette with basic accompaniments, clean linen, double bed, dated and worn, but certainly functional. Carry your cell/mobile with you as it seems that one... More

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Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for your recent review of your stay. I am so glad that you liked our hotel's location and your room. We hope we have the opportunity to see you again in the future. More

Dallas, Texas
1 review
4 of 5 stars Reviewed February 8, 2014

Just stayed at Ext. Stay Amr. Willowbrook HWY, my second stay with extended stay Amr. It was good and just as expected. All amenities were there, very hot water in shower, even they had a dish washing liquid and washing sponge. Flat screen TV, good bed, kitchen. Room not crystal clean but what do you expect for the price. Note... More

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Houston, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 28, 2014

I will have to say that my first experience at Extended Stay America has not been most pleasant. They had boiler problems going on for my four days staying here and I had to call them every time I wanted to shower to get the hot water back on. Seriously??? No hot water for $100 per day?? I can pretty... More

Was this review helpful? Yes 1
Huntsville
Contributor
13 reviews 13 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 20, 2013 via mobile

We stayed here in August 2013. Staffer named jivonnie was one of the friendliest guys and very helpful. Room was clean and spacious. We booked over Priceline and got the room on a Friday night for $40. Close to restaurants and fun stuff to do. Free grab and go breakfast. We got a king room originally but asked for one... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that our employee, Jovannie, was friendly and so helpful during your stay. Also, it is great to know that you enjoyed your clean, spacious room as well as our hotels location. Thank you again for your review. We look forward to seeing you again, should your... More

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2013

My stay at the Extended Stay America was by far the best stay out of all the other hotels I have ever stayed in. The staff was magnificently friendly and helpfull. They would greet me every single day and would ask me how my stay was going and if they could do anything to make it better. In the morning... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Oscar - Thank you for taking the time to write a review regarding your stay with us. I was delighted to read your comments about the great customer service our staff provided to you and about how much you enjoyed your clean room. As well, I am glad to hear that the WiFi was great; however, I’m really sorry about... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 17, 2013 via mobile

Beware and think carefully before staying here. There are much better hotels to stay in this area. First thing first is the service. The staff were courteous but not welcoming. Then I discovered only after I settled into my room that rooms are not cleaned on a daily basis. At first I was a bit bothered by this but.settled down... More

Was this review helpful? Yes 2
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Additional Information about Extended Stay America - Houston - Willowbrook - HWY 249

Address: 16939 Tomball Parkway, Houston, TX 77064 (Formerly Extended Stay America - Houston - Willowbrook)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook - HWY 249 2.5*
Reservation Options:
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Also Known As:
Houston Extended Stay
Extended Stay America Houston

12 photos of this hotel

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Other (2)

Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#207 Spa Hotel in Houston
Hotel Class
Number of rooms
104

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