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Crowne Plaza Suites Houston - Near Sugar Land

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9090 Southwest Freeway, Houston, TX 77074
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Crowne Plaza Suites Houston - Near Sugar Land
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Crowne Plaza Suites Houston - Near Sugar Land
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462 reviews from our community

Traveler rating
    316
    85
    31
    17
    13
See reviews for
121
63
44
191
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent customer service. Hotel is clean. Pet friendly hotel. Reasonable price. Can't beat it. Family enjoyed staying here.Good food.Rooms are spacious and clean. Has a nice restaurant downstairs. No need to leave hotel for food.

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel with good breakfast. Only wished they had more vegan items to serve. Room was spacious. Great staff. Very big hotel with nice swimming pool. I would definitely stay here again with my family.

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your review! We are so happy to hear that you had such an enjoyable experience here in Houston! We certainly pride ourselves on exceptional service and facilities, and we are delighted to hear you agree! You are a valued guest, and as such we have passed your feedback on to the management team. It is... More 

Corp Christi
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The entrance is impressive. It's large and modern looking. Gabriel at the front desk was nice. We were placed on the 9th floor and the room is very clean and A/C was cold, which I really liked. Would definitely stay here again.

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to write your review! We are so happy to hear that you enjoyed your stay with us! We pride ourselves on exceptional service and facilities, and it is wonderful that you agree! Thank you for recognizing Gabriel; he is a valued member of our team and we will be sure to pass along your... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Service was great the only thing that needed to be done be is the a/c in the bedroom. The bedroom was extremely hot while sleeping, very uncomfortable and too much clorine in the pool the smell burned our eyes even though we didn't get within the pool. We had a great time. Thanks

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your review! We are so happy to hear that you enjoyed your time with us here in Houston! Thank you for recognizing our dedicated staff---they certainly work very hard to make you feel welcome and we are delighted that you agree. As a valued guest, your feedback is of the utmost importance to us and... More 

United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Like many Crowne Plazas in Houston its old, tired and dated. Location is adjacent to the freeway so its NOISY even on the top floor (9th). Don't expect any movies or even a shaver socket in your bathroom as neither exist. Gym and swimming pool are also of poor quality for a leading brand hotel, I say swimming pool it's... More 

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HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your feedback with us. We certainly value our guests comments as we continually strive to improve our internal operations. We apologize for the inconvenience you were caused due to highway noise. We do have suites away from the freeway that we can place you in to avoid any highway noise. We have recently installed Direct TV... More 

bichonandon
Top Contributor
58 reviews 58 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were drawn in by the price, weren't surprised by the sketchy neighborhood, but did find the lack of security at this old hotel to be a concern for all travelers who value that. Almost directly below our room was a side door, which was propped open for an entire day and night. This made it easy for employees to... More 

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your review with us. We are very sorry to hear that you did not enjoy your stay with us here in Houston. We pride ourselves on exceptional service here at the Crowne Plaza, and we regret that you felt otherwise. We assure you that your safety and the security of your belongings... More 

1 review
5 of 5 stars Reviewed April 20, 2015 via mobile

The minute I walked in the staff was very friendly and attentive. I am amazed with my room and looking forward to relaxing in the spacious space. Very clean the hotel is located in a place that is accessible to many things.

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us here in Houston! Our staff works tirelessly to ensure your comfort and it is wonderful that you agree! We look forward to welcoming you back again soon! Safe travels! More 

Austin, Texas, United States
1 review
5 of 5 stars Reviewed April 19, 2015 via mobile

Rooms are always clean, smelling fresh, and staff is very professional and nice. Food is great and hotel is safe and secure. It's also located near everything. The beds and pillows are super comfortable.

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HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to submit your review of our hotel. We are happy to hear you received the level of service you expect and deserve. We agree our bedding is comfortable and we have received many compliments on our bedding. On your next stay do not forget to relax in our indoor heated pool. We hope to... More 

ARLINGTON, TX
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 18, 2015

First of all let me start by saying this is a very old hotel, but that does not make it bad. If you are looking for a shiny new hotel, this is not it. The staff were all very friendly. The breakfast is not included and is just OK. Loved the separate make up counter outside of the bathroom. It... More 

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HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your candid comments with us. We are happy you enjoyed our hotel. We look forward to serving you again in the near future. Kareem S. Director of Hotel Operations More 

Senior Contributor
23 reviews 23 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 15, 2015 via mobile

Stayed there 3 days for leisure. Rooms are remodeled or in the process of being remodeled. Some fixtures in our king suite were not complete. Bed sofa was stained. Complimentary breakfast was taken away. So ill elaborate. Went to the dining area, got a plate to take upstairs to our room and I was told no food for breakfast was... More 

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HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your feedback. We apologize for the inconvenience you experience. It is inexcusable that you had stained bed sofa, breakfast that was taken away, and an incomplete fixture in your suite. We have immediately brought this to the attention of our housekeeping and maintenance staff. I can assure you these issues have been... More 

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