We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Suites Houston - Near Sugar Land

#53 of 468 Hotels in Houston
Certificate of Excellence
Hotel website
Hotel deals
9090 Southwest Freeway, Houston, TX 77074
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Suites Houston - Near Sugar Land
Professional photos View all
Browse nearby
Crowne Plaza Suites Houston - Near Sugar Land
Write a Review

454 reviews from our community

Traveler rating
    311
    84
    30
    16
    13
See reviews for
117
61
44
189
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (454)
  • Mar-May only
    (110)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (101)
All months
ARLINGTON, TX
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

First of all let me start by saying this is a very old hotel, but that does not make it bad. If you are looking for a shiny new hotel, this is not it. The staff were all very friendly. The breakfast is not included and is just OK. Loved the separate make up counter outside of the bathroom. It... More 

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed there 3 days for leisure. Rooms are remodeled or in the process of being remodeled. Some fixtures in our king suite were not complete. Bed sofa was stained. Complimentary breakfast was taken away. So ill elaborate. Went to the dining area, got a plate to take upstairs to our room and I was told no food for breakfast was... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

The staff was very helpful and friendly. There are two concerns I have with my stay. First is the elevator on the right hand side doors close too soon. My 2yr old son and I were exiting the elevator the doors began to close before we were completely out. If those doors could cause injury to someone. The second issue... More 

Was this review helpful? Yes
1GuestRelation, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking out the time to share your review. We are glad to hear you had a pleasant stay. Thank you for acknowledging our staff we will be sure to pass on the complements. Our deepest apologies that you felt the elevator was not safe as our number one priority is to ensure guests feel safe and welcome.... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Very nice hotel. I loved the restaurant and bar inside the hotel and my two favorite restaurants sitting right next door Salt Grass and Olive Garden. We stayed in the executive sweet and the room is just huge. The bed was soft and the pillows were firm just the way i like it.The only thing they need to do to... More 

Was this review helpful? Yes
Dallas, Texas
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel snob that I am, I will just say...ewwww. OK, I won't just say that. Pulled in late and had to park in the back 40 (that's how we say " far away" in Texan). There were TWO security vehicles parked in the back lot with lights going and cameras every where. My first thought was OMG, I am in... More 

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience of the elevator not working, carpet and furnishings worn and dirty, This is certainly inexcusable and we will certainly bring this to the attention of our Engineering and Housekeeping departments to rectify each issue immediately. Our executive level does include upgraded bath amenities... More 

Rio Grande City, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed here several times and always great service, clean, great prices, good location, parking with good security officers and cameras, great breakfast not continental no the whole breakfast like restaurants nice inside pool, great bar and also restaurant inside hotel, available capuchino at front desk all the time, Starbucks is also inside hotel, next to Olive Garden and salt... More 

Was this review helpful? Yes 1
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your comments with us. We are happy you enjoyed your Easter Weekend with us. We are honored you chose to spend this holiday weekend with us. Our staff will love to hear of such an enjoyable stay. We look forward to serving you again in the near future. Kareem S. Director of... More 

louisiana
Top Contributor
76 reviews 76 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in this area and needed a hotel for the night, so I checked trip advisor. They offered a 40% off deal with good reviews. I booked on my phone and was pleasantly surprised. This is an older hotel that has been renovated. The service was great, room was very clean, bed and pillows comfortable, and breakfast was surprisingly... More 

Was this review helpful? Yes 1
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for kind comments of our hotel. We are pleased to hear your enjoyed your experience. We look forward to see you again soon! Kareem S. Director of Hotel Operations More 

Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay here once a month, and everytime I'm here the room is great and the staff is super friendly. The breakfast buffet has everything you could want, and it's always a bonus to have a bar downstairs:)

Was this review helpful? Yes 2
HIG110, Public Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your comments with us. We are glad to see our valued guests enjoying their experience at our hotel. We hope to see you again soon! Kareem S. Director of Hotel Operations More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am in Houston for business, and needed a location close to Houston Baptist University. I am pleasantly surprised to find the accommodations so great. The man who checked me in was very polite and professional, and made sure everything was to my satisfaction. The room has a great view, and is very spacious. I couldn't be more satisfied.

Was this review helpful? Yes 2
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you sharing your kind comments. We are glad to hear we provided excellent guest service that you expect and deserve. We hope to see you again soon! Kareem Settles Front Office Manager More 

Houston, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We have held a group event here 3 years running. The rooms are comfortable and clean, and breakfast is great. A Saltgrass Steakhouse sits right across the parking lot, saving the trouble of running around looking for dinner. Internet, coffee pot, desk, couch, and king bed make a perfect stay. Conference rooms are available.

Was this review helpful? Yes 2
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your kind remarks. We are happy to hear we exceeded your expectations. We hope to see you again in the near future. Safe Travels. Kareem Settles Front Office Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

150 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (89)
Viewed
Room/suite (36)
Viewed
Hotel & grounds (21)
Viewed
Dining (8)
Viewed
Pool/beach area (1)
Viewed
View from room (5)
Viewed
Bathroom (3)
Viewed
3:28
Videos (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (13)
Viewed
Dining (8)
Viewed
Pool/beach area (5)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (5)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question