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All 451 Houston hotels

Crowne Plaza Suites Houston - Near Sugar Land

3.5 of 5 Hotel   |   9090 Southwest Freeway, Houston, TX 77074
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88%
Ranked #79 of 451 hotels in Houston
A recent review
3 of 5 stars reviewed 2 days ago
Maru C
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394 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 days ago NEW

I stayed in the hotel for three weeks. The room was comfortable, and it wasn't noisy despite to be located in the front of the road. The full cleaning service was only two days at week, and maybe for me this is one the details that I did n´t like about this hotel. The restaurant and the bar had a... More

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Fort Myers, Florida
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here during a road trip as my dad is a news reporter and speaks around the country and also traveled with some other family members....we checked in to find a similar look like Embassy Suite hotels with the exterior in the interior corridor thing.The staff was helpful and kind,when we go to the room it was clean though very... More

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Jacksonville, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived late. On the road for several hours with a 1 year old and a 3 year old. The only thing we wanted to do was rest. Walking in you can tell the age of the hotel. It was obvious it was a converted Embassy Suites. OK. Check in was welcoming. They helped us right away. Very friendly. Now... More

Was this review helpful? Yes 1
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank You for your feedback of our hotel. We certainly value your concerns and will use your comments to improve our internal operations. We apologize for the inconvenience you experienced in reference to bugs in your room, chair leg broken, remote not working, and door to cabinet not working. We are appalled to hear of such numerous problems during your... More

Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Front staff and environmental staff was nice to deal with. The room was clean. We stayed in a room with two rooms. It had a living room and a bedroom. The bathroom was small. The breakfast was amazing. It had a buffet and then you could get a fresh waffle or made to order omelet. I would stay here again.

Was this review helpful? Yes 2
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for such kind comments regarding your stay with us. We encourage all of our guests to share their experience of their stay at the Crowne Plaza Suites Houston near Sugar land. We will certainly share your comments with our entire staff. We hope to serve you again. Front Office Manager Kareem Settles More

Sandy Springs, Georgia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a crown plaza that can always set an example on customer services in houston. They have everything that you will need for a great stay. I like the front desk agents and how personal they are with there guest. This is a good place to stay whenever you are around that area.

Was this review helpful? Yes 2
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing comments of your most recent stay with us. We are pleased to hear you enjoyed your stay and will share your comments with our amazing staff. We hope to see you again in the near future. Front Office Manager Kareem Settles More

Wauwatosa, Wisconsin
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice welcome from the front desk, easy check-in, and pleased to be given a room on the 7th floor, which is designated as a quiet floor for the hotel. Very nice lobby and public spaces, and a nice room. Comfortable furnishings and bed, and easy to control thermostat. Moderate noise from freeway in bedroom. Dined off the Asian menu,... More

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your candid comments regarding your stay with us. We are pleased to hear you enjoyed your stay. We certainly apologize for the inconvenience you were caused due to dog barking in the quiet zone of the hotel. We do not allow pets on this floor and have retrained our associates to prevent this from happening again. We... More

CHICAGO
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 13, 2014

We were in Houston for a wedding and this hotel was suggested and we were very pleased. We were surprised by the size of the room and the look. It was our very first time staying with this chain.The staff and service was excellent. We would definitely stay again. We enjoyed the shopping area, that was walking distance from the... More

Was this review helpful? Yes 2
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your kind comments regarding your most recent stay with us. We are pleased to hear you enjoyed your stay. We hope to see you soon on your next visit. Front Office Manager Kareem Settles More

Corpus Christi, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 9, 2014

I haven't been here in awhile. I have to say, things are looking beautiful! Some new paint, and the lobby smells wonderful! The Staff is so amazing! I always feel right at home here! The front desk has made some changes since my last visit, and just like the previous managers, the new managers are absolutely wonderful! Kareem trains them... More

Was this review helpful? Yes 3
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

WOW!! Thank you very much for your kind comments regarding your recent stay with us. We certainly will share your comments with our entire staff! We love to hear our guests enjoying and sharing their experiences with us. We hope to see you soon on your next visit. We look forward to serving you in the near future. Front Office... More

Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

We were back in town visiting family on the 4th of July and chose to stay here again after our wonderful experience during our last trip - and it didn't disappoint! Rooms were as clean and as comfortable as I remembered, and check-in was a breeze. The front desk associate - I think her name was Kyuri?? - was so... More

Was this review helpful? Yes 2
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your feedback of our hotel. We are glad to hear you enjoyed your stay. We will be sure to share your comments of Kyuri with the entire hotel. Kyuri does a great job for us! We hope to see you again on your next visit to the Crowne Plaza Suites Houston near Sugar land. Front Office Manager... More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 8, 2014

This is a very old and run down property. It was over priced. Good check in service but from there everything else was poor. As we entered in the side of the hotel the doors were open to the hotel laundry service on one side and the nasty kitchen where someone was washing dishes. we turned the corner to the... More

Was this review helpful? Yes
HIG110, Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Hello Mr. Johnathan L Thank you so much for taking the time to let us know about the problems you faced during your stay at the Crowne Plaza Houston Suites. I was appalled to hear that you did not receive the quality of service our thousands of loyal guests have come to expect from us. Your perception of our hotel... More

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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Freeway, Houston, TX 77074
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#31 Business Hotel in Houston #79 Spa Hotel in Houston
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two 32” flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 
Number of rooms
243

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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