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Crowne Plaza Suites Houston - Near Sugar Land

3.5 of 5 9090 Southwest Freeway, Houston, TX 77074
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Crowne Plaza Suites Houston - Near Sugar Land
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Crowne Plaza Suites Houston - Near Sugar Land
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431 reviews from our community

Traveler rating
    300
    80
    26
    13
    12
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112
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182
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Texas, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is one of the most reasonable home away from home accommodation in Houston Texas. Though I have stayed at the hotel before when it was managed by Embassy Suite, the IHG management have maintained a very high standard at an affordable rate. I have decided to book future accommodations with Crowne Plaza the next time I travel out of... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review! We are so happy to hear you enjoyed your time with us, and we truly appreciate your loyalty. We are so proud to be your hotel of choice in the area! It is wonderful that you think of us as a home away from home--our dedicated staff certainly... More 

Easton, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel on 1/16/2015 - 1/17/2015. The facility is well maintained and superb. But what impressed us most was the service beyond expectation. We were in Houston to attend my brother's funeral. Upon check-in we requested an early check-in when we told the front desk that we need the room to change to proper attire before going... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review. First off, we are so sorry to hear about your brother. Though we wish it had been in a different situation, we are glad to hear you had a pleasant experience while staying with us. We are so happy to have been of help during this difficult time.... More 

Reno, Nevada
Top Contributor
55 reviews 55 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I made reservations at this hotel because it was in Houston and I thought it was near the Hobby Airport. When I arrived in Houston with my family, it was late at night. I found out that they do not have a shuttle to the airport, as it is quite a distance away. The staff there helped me find another... More 

Was this review helpful? Yes 1
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We truly appreciate you taking the time to share your review with us. Though we are sorry you were not able to stay with us, we are glad we were able to help you find accommodations closer to your location! Our staff is dedicated to providing every guest with the best service possible, and we are so happy you agree.... More 

Shreveport, Louisiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Gr8 place to spend night awesome atmosphere and cleanest place to spent night after a long day and they care for the customers needs...........................................................keep the good work up

Was this review helpful? Yes 2
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review with us! We are delighted to hear that you enjoyed your stay here at the Crowne Plaza Suites Houston! Our staff certainly works very hard to make you feel welcome and ensure your comfort, and we are so happy that you agree! Thank you for your loyalty, and... More 

Lubbock
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 5 days during the holidays with 6 of us. The room was large. The beds and sleeper sofa were comfortable. We had plenty of hot water. There is a Olive Garden and a steak place next door if you don't want to eat at the hotel restaurant.

Was this review helpful? Yes 1
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to leave a review! We are so happy to hear that you and your family enjoyed your stay! We know how hard it is to travel with a large family, so we're glad you could take advantage of our spacious rooms! Our location certainly can't be beat, although in our opinion the... More 

Camarillo, California
Top Contributor
338 reviews 338 reviews
24 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed December 14, 2014

The rooms are large and the bedding is plush and comfortable. Our tour group was able to spread out in the lobby and dining area plus the beer and margaritas were good. The bathroom, especially the shower needs to be upgraded. Plenty of hot water but the shower head need to be replaced. Still, it is a clean hotel in... More 

Was this review helpful? Yes 1
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to leave a review! We are so happy to hear you enjoyed your stay here! Traveling with a lot of people can be hard to manage, so we're glad our large rooms and lobby area were suitable for your group! There's nothing better than relaxing with your friends and a good margarita!... More 

San Antonio
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 10, 2014

I am not impressed. I am a Platinum Elite member with IHG. This was my first Crowne Plaza Suites stay. When I arrived my reservation could not be found, after 5 minutes of discussion between the front desk and manager I was finally given my room. Not a big deal, but a rare and strange occurrence with IHG. The room... More 

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your review with us. We are so sorry to hear about the issues you described. We take our guests' feedback very seriously, and your comments have been passed on to the management team. We work very hard to make you feel welcome and our number one priority is your comfort; next time... More 

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2014

We arrived on a Friday evening just as a party was in full swing. The poor staff was overloaded. We ate in their grill area. Service was fine, food was acceptable, keeping in mind the same staff was serving the party, as was the bar. Our room was clean, comfortable and very large. Two room suite with adequate bath area.... More 

Was this review helpful? Yes 1
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for sharing your review. We are delighted to hear that you had an enjoyable stay here at the Crowne Plaza Houston. Thank you for recognizing our dedicated staff; they work very hard to provide you exceptional service and we are glad you agree! Our number one priority is our guests' comfort, and it is wonderful that... More 

Edna, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 6, 2014

My first impression of the Crowne Plaza Suites was very positive. The staff was very friendly and helpful, my room was very nice and the hotel itself was nicely decorated in a Holiday theme. With that said however the whole reason we stayed here was for the big, nice indoor pool. We wanted our daughter to be able to swim... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to leave a review. It's wonderful that you enjoyed our hotel, but we are very sorry to hear about your experience in our pool. We are committed to ensuring our guests feel relaxed and comfortable during their stay at the Crowne Plaza Houston, and we regret that was not your experience. We... More 

Abuja, Nigeria
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 25, 2014

With its location on the freeway, it is very accessible. Has good amenities to make ones stay okay. The food, especially the breakfast, is wonderful and generously priced. Add the fantastic front desk staff, plus well-kept and clean rooms, you are bound to enjoy your stay. However, I wish the carpets will be changed when next I visit, as I... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review with us, we truly appreciate your feedback. It is wonderful to hear that you enjoyed our breakfast buffet as well as close proximity to the best the area has to offer. Our front desk staff works hard to provide each guest with an exceptional experience, and we thank... More 

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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Freeway, Houston, TX 77074
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Hotel Style:
#25 Business Hotel in Houston
#35 Best Value Hotel in Houston
#44 Family Hotel in Houston

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