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Crowne Plaza Suites Houston - Near Sugar Land

3.5 of 5 9090 Southwest Freeway, Houston, TX 77074
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Crowne Plaza Suites Houston - Near Sugar Land
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Crowne Plaza Suites Houston - Near Sugar Land
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426 reviews from our community

Traveler rating
    295
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    26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Camarillo, California
Top Contributor
331 reviews 331 reviews
23 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are large and the bedding is plush and comfortable. Our tour group was able to spread out in the lobby and dining area plus the beer and margaritas were good. The bathroom, especially the shower needs to be upgraded. Plenty of hot water but the shower head need to be replaced. Still, it is a clean hotel in... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to leave a review! We are so happy to hear you enjoyed your stay here! Traveling with a lot of people can be hard to manage, so we're glad our large rooms and lobby area were suitable for your group! There's nothing better than relaxing with your friends and a good margarita!... More 

San Antonio
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I am not impressed. I am a Platinum Elite member with IHG. This was my first Crowne Plaza Suites stay. When I arrived my reservation could not be found, after 5 minutes of discussion between the front desk and manager I was finally given my room. Not a big deal, but a rare and strange occurrence with IHG. The room... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your review with us. We are so sorry to hear about the issues you described. We take our guests' feedback very seriously, and your comments have been passed on to the management team. We work very hard to make you feel welcome and our number one priority is your comfort; next time... More 

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived on a Friday evening just as a party was in full swing. The poor staff was overloaded. We ate in their grill area. Service was fine, food was acceptable, keeping in mind the same staff was serving the party, as was the bar. Our room was clean, comfortable and very large. Two room suite with adequate bath area.... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for sharing your review. We are delighted to hear that you had an enjoyable stay here at the Crowne Plaza Houston. Thank you for recognizing our dedicated staff; they work very hard to provide you exceptional service and we are glad you agree! Our number one priority is our guests' comfort, and it is wonderful that... More 

Edna, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

My first impression of the Crowne Plaza Suites was very positive. The staff was very friendly and helpful, my room was very nice and the hotel itself was nicely decorated in a Holiday theme. With that said however the whole reason we stayed here was for the big, nice indoor pool. We wanted our daughter to be able to swim... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to leave a review. It's wonderful that you enjoyed our hotel, but we are very sorry to hear about your experience in our pool. We are committed to ensuring our guests feel relaxed and comfortable during their stay at the Crowne Plaza Houston, and we regret that was not your experience. We... More 

Abuja, Nigeria
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

With its location on the freeway, it is very accessible. Has good amenities to make ones stay okay. The food, especially the breakfast, is wonderful and generously priced. Add the fantastic front desk staff, plus well-kept and clean rooms, you are bound to enjoy your stay. However, I wish the carpets will be changed when next I visit, as I... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review with us, we truly appreciate your feedback. It is wonderful to hear that you enjoyed our breakfast buffet as well as close proximity to the best the area has to offer. Our front desk staff works hard to provide each guest with an exceptional experience, and we thank... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

The CPA firm that I work with had an annual strategy meeting at the Crowne Plaza Hotel and the room was just perfect for a meeting such as this. The projection screens were large and the room, Plaza Number 2, had very interesting art on the wall that would not be offensive to anyone of any religious group. The staff... More 

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HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your review with us. We are glad you enjoyed your stay and our staff. We will be sure to share your comments with our entire team. We hope to see you soon on your next visit. Front Office Manager Kareem S. More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I am a very frequent business visitor to Houston, and have stayed at this hotel several times. I am extremely pleased with their attention to details, particularly for the business traveler. The Executive (8th) floor is particularly noteworthy since it is not available to leisure visitors with kids.... Room lay-out/ decor, amenities (down to the last details) are well thought... More 

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for the feedback regarding your most recent stay with us. We have a very dedicated team here to ensure every guests needs are met. We look forward to serving you in the near future. Front Office Manager Kareem S. More 

Clarksville, Maryland
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

It was probably the location that killed this place for me as well as the lack of a decent restaurant. My room was fine, not spectacular but fine. The hotel is just old and needs a face lift. I was here on business so it was a quick in and out trip but I would never stay here again

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your feedback with us. It is regrettable that you did not find our hotel to your satisfaction. Our staff work diligently to provide our valued guests the most enjoyable experience possible. We hope to have another opportunity to exceed your expectations in the future. Front Office Manager Kareem S. More 

1 review
5 of 5 stars Reviewed November 4, 2014

We were in Houston for a job interview and had to bring our dog. Even though she was over their stated weight limit they allowed her in. The room was wonderful! Breakfast was free due to coupons given to us at check in and it too was great! The staff were all very nice and helpful. Would definitely recommend this... More 

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your kind comments of our hotel. We are glad to see that we met your expectations and hope to serve you again soon! Front Office Manager Kareem S. More 

Falkirk, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 28, 2014

The best breakfast in Houston - a good starting point if like me you prefer to stoke up in the morning and gradually minimise food intake towards the end of the day. I've stayed here on and off for periods of up to 6 days over the last 2 years. The rooms are big and spacious with a seaparate lounge... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your experience! We're glad to hear you enjoyed your breakfast and our spacious rooms. We hope to see you again soon! Safe travels ~ More 

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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Freeway, Houston, TX 77074
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Hotel Style:
#26 Business Hotel in Houston
#27 Best Value Hotel in Houston
#54 Family Hotel in Houston

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