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Crowne Plaza Suites Houston - Near Sugar Land

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9090 Southwest Freeway, Houston, TX 77074
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1 room 1 guest
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Crowne Plaza Suites Houston - Near Sugar Land
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487 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corpus Christi, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

I have been using this hotel when having treatments at MD Anderson. Booked a three night stay for a surgery. This morning at 5:30 have a security guard pounding on the door demanding to be let in because we are smoking. Except we weren't smoking - we were sleeping. At the same time the phone is ringing and the Night... More 

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Houston, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had a party for my 40th birthday there and also reserved a block of rooms for those coming in from out of town and for the ones who did not want drive home after a night of partying! We had steak and shrimp scampi. The food was spectacular! The staff went out of their way, from check-in to check-out... More 

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your kind review. We are beyond thrilled to hear that you enjoyed your most recent stay with us and that your party was a huge success. Our dedicated staff works very hard to give you the exceptional service you deserve, and it's wonderful to hear you agree. We are so happy we were able to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My Experience has been Super. My Room Is So Nice. The Best Part of It All is My Manager Jeremy and His Staff. Would Visit Again and Again. Thanks for such a Wonderful Experience. Looking Forward To Next Visit

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your kind review. We are so happy to hear that you enjoyed your stay with us here at the Crowne Plaza. We aim to provide every guest with the exceptional service they deserve, and we are so happy to hear you agree. Thank you for also recognizing our dedicated staff; they work tirelessly to make... More 

Dallas, Texas
Level Contributor
23 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

Well if you don't mind old rooms and very basic cheap feel furniture then you might like the place.Rooms were spacious for traveling with kids but smelly, the microwaves are first generation !!!!! Air condition was good, wifi is okay and free, pillows were horrible ( neck pain ).Breakfast was not worth it at all.I don't mind old but I... More 

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your feedback. We are sorry to hear about your most recent stay with us. We strive to give every guest the exceptional service they deserve, and we regret you experienced otherwise. We truly apologize for the issues you were caused. We want all our guests to feel comfortable and we... More 

San Antonio, Texas
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in a King Suite and it was large and very comfortable. The woman behind the desk offered me a free breakfast buffet coupon and also had a most pleasant and helpful attitude. The breakfast buffet was fully stocked and varied and tasted good. You could also order a special made omelet or waffle if you chose. I have... More 

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HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your feedback with us. We are glad you enjoyed your stay and hope to see you again soon. Kareem S. Director of Operations More 

baton rouge
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Clean up to date rooms. Four elevators to handle moving guests around. The lobby was large and open. The atrium has a space to sit down and relax. There is a raised cash bar with seating. I did not try that out. Across from it is the area where you sit down to eat breakfast and dinner. The breakfeast is... More 

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We appreciate your kind words and we are beyond thrilled to hear that you enjoyed your most recent stay with us here in Houston. We pride ourselves on our outstanding facilities here at the Crowne Plaza and it's wonderful that you agree. We take your feedback very seriously and we will pass along your comments to our management team. We... More 

Victoria, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Thought we got a good deal booking through Expedia - was pleased to see the Crowne Plaza name come up - thought it would be a nice stay. Wrong. Nearly run over by screaming kids chasing each other through lobby. Lobby and Atrium were warm and stuffy - did not appear to have A/C running. Assigned the room closest to... More 

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HIG110, General Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear Sherri H Thank you so much for your candid feedback. I was appalled to hear that you did not receive the legendary service that hundreds and thousands of guests have applauded on social media earning us the Superior status on Intercontinental chain and also we were rewarded the Best of the best award given by trip advisor. We sincerely... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hospitality by all the staff. Plenty of secured parking. Easy on off from the highway. Restaurants adjacent to hotel. Rooms are very spacious although bathrooms are a bit small. Beds are comfortable . Front desk was very accommodating and friendly. Very glad I had to spend 11 nights there

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your kind review and for your loyalty! We are delighted to hear that you enjoyed your stay with us. We also appreciate you recognizing our hardworking staff. We strive to provide our guests with clean facilities and exceptional service; and it's wonder you agree. Our convenient location off the highway makes any trip a breeze... More 

Springfield, Illinois
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The service and the room were both of excellent quality. Start with a breakfast made to order or a excellent buffet including fresh fruit, eggs, veggies, bacon, sausage etc. everyday. I stayed on the 8th floor which is apparently the executive suites. That included Starbucks coffee in the room, much better that that Wolfgang garbage everywhere else. My room was... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review! We are so happy you enjoyed your stay here at Crowne Plaza Suites. The best way to start the day off is with a good breakfast, so we are delighted that you were able to take advantage of the hot and cold options we provide. Thank you for... More 

Lafayette, Louisiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean hotel, Safe and secure hotel , Excellent service at front desk, Affordable for families . A great place for a romantic weekend get away. Great location to eat out, easy access to highway. Love the price.

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We appreciate your kind words and we are beyond thrilled to hear you enjoyed your most recent stay with us here at the Crown Plaza Suites. We pride ourselves on exceptional service and clean facilities and it's wonderful that you agree. Thank you for also recognizing our dedicated staff; they work tirelessly to ensure our guests feel comfortable and welcome.... More 

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