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Crowne Plaza Suites Houston - Near Sugar Land

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9090 Southwest Freeway, Houston, TX 77074
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Crowne Plaza Suites Houston - Near Sugar Land
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Crowne Plaza Suites Houston - Near Sugar Land
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474 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albany, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were able to get a last minute room online while traveling through Houston. The insde of the building is open and serves as the lobby and dinner area. The building shows its age in areas but you can tell the management has taken care of the facilities. It has a large interior pool and probably one of the best... More 

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HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for sharing your kind review. We are beyond thrilled to hear that you enjoyed your stay with us here in Houston. Our staff works tirelessly to ensure you feel welcome and at home and it is wonderful that you agree. We look forward to welcoming you back again soon. Safe travels! More 

Michigan
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

I spent three nights because my family was hosting it's family reunion at this hotel. Below is a list of good and bad: 1. The front desk staff was nice and friendly 2. The service staff was a little rude. 3. The temperature of the lobby and restaurant area was stuffy. The air needed to be lowered. 4. The outside... More 

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your feedback of your stay with us. We certainly apologize for the inconvenience you were caused due to a noisy A/C, Entrance door hard to open/close, Service staff rude. We have brought these issues to the attention of our restaurant and engineering staff. I can assure you these problems will not happen again. We are happy... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stay here quite often, and every time I stay it's the same thing from the moment I make my reservations until I leave. The front desk is always accommodating, inviting, and pleasant. The rooms are clean, comfortable, and safe. The restaurant/bar are incredible, the service is second to none, the food is great, and all around great atmosphere. Overall... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your kind review with us and we appreciate your loyalty! We are thrilled to hear that you enjoyed your stay here again at the Crowne Plaza Suites Houston. Our staff certainly works very hard to make sure you feel welcome and at home, and it's wonderful that you agree. We... More 

Fort Worth, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel needs to upgrade its service, its rooms and overall atmosphere. The staff is not rude but they don't make you feel welcome -- a definite Post Office or DMV vibe is transmitted. Our door key didn't work. It was fixed but the guy who fixed it barely spoke to us or acknowledged us. One of the televisions didn't... More 

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your feedback with us. We certainly value our guests comments. We apologize for the inconvenience you were caused due to the television not working and your difficulty in requesting towels. I can assure you this is an exception and not the rule at our hotel. I have brought this to the attention... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel has bed bugs, my whole family including children were bitten. The hotel management did nothing about it. There was even a bed bug on the wall!!! We have pictures and videos of the bed bugs and the hotel owner is denying responsibility. We even caught the one that was on the wall and put it in a plastic... More 

Was this review helpful? Yes 2
HIG110, Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. These are some serious allegations and we investigate and address any issue reported to the full extent and take prompt necessary corrective actions if needed. Not only are all our hotel beds encased with hypoallergenic bed bug protective covers for both Mattress and box springs, we are also... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

From the second I walked in I was impressed by the cleanliness and atmosphere of the hotel. I was immediately greeted by the staff at the front desk who were very polite. From the second I walked in I was impressed by the cleanliness and atmosphere of the hotel. I was immediately greeted by the staff at the front desk... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to submit your kind review. We are so happy to hear you received the level of service you expect and deserve. Thank you also for recognizing our staff, they work tirelessly to ensure you feel at home and it is wonderful that you agree. On your next stay do not forget to relax in... More 

San Diego, Texas
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This is between 2-3 stars for me. It was so odd and just not good. We booked an executive suite for the extra room and bathroom space. We arrived at 230 and they said check in is not until 3. So we come back at 530 and they give us a regular room. We had to go back down to... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your feedback with us. We are very sorry to hear about your experience here at the Crowne Plaza Suites Houston and for the inconveniences you were caused such as the broken television and the uncleanliness of our pool area. We understand the importance of clean facilities and we apologize that... More 

Orlando, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2015 via mobile

Quite possibly the most friendly welcome I have ever had in my short 12 years of traveling every week. From the extra smiles to the manager holding last call for a few minutes as she checked me in after a long weary day of travel made me feel as if I belonged like family more than a paying customer. Will... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your thoughts with us, and for your kind words! We are thrilled to hear that you enjoyed your stay with us during your time here in Houston! Our dedicated staff certainly works hard to ensure you feel welcome, and we are so glad you agree! You are a definitely valued... More 

Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 19, 2015

Hotel is very old, a feel of uncleanliness. The rooms were old but spacious. The configuration of the room leaves a feeling of insecurity. The balcony door was broken, the screen was not working; the bathroom shower rod was falling off. They missed replacing coffee cups in the morning. The bedding was comfortable. They have a nice looking pool and... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for sharing your review with us. We are very sorry to hear about your experience here at the Crowne Plaza Houston. We assure you that your security is our top priority, and we regret that you felt otherwise. We understand the importance of clean facilities, and we apologize that was not your experience. We hold ourselves... More 

Vancouver, Canada
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 29, 2015

Comfortable rooms, friendly staff, great restaurant, fully equipped gym, well appointed business centre what else does a business traveller need. I only co e to this place whenever I am in Houston and they never let me down.

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your reviews, and for your loyalty! We are so happy to hear that you enjoy staying with us! We know how exhausting business travel can be, so we're glad that you are able to get some R&R during your stays with us! You are an important member of our Crowne... More 

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