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Crowne Plaza Suites Houston - Near Sugar Land

3.5 of 5 9090 Southwest Freeway, Houston, TX 77074
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Crowne Plaza Suites Houston - Near Sugar Land
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Crowne Plaza Suites Houston - Near Sugar Land
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437 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

checked in to a king suite on 8th floor for our valentine day special. room was clean, spacious and very comfortable. they gave out roses at front desk that's impressive. breakfast was awesome and pool area was fun. overall great hotel.

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review! We are so happy you enjoyed your stay here and that we could help make your Valentine's Day weekend memorable! The best way to the heart is through the stomach, so we are delighted that you enjoyed our breakfast! We hope to welcome you back again soon on... More 

College Station, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although an older hotel -- originally an Embassy Suites -- the Crowne Plaza Hotel & Suites in southwest Houston (near Sugarland) is our favorite hotel in Houston. Certainly, there are more elegant hotels, but for the price, this Crowne Plaza is worth it. Rooms are clean and SPACIOUS and the staff are great. All suites are true two-room suites with... More 

Was this review helpful? Yes 2
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your kind comments of your stay with us. We are happy to hear you enjoyed your experience. We will certainly share your comments with our entire staff. We hope to see you again in the near future. Front Office Manager Kareem S. More 

Pensacola, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room was very clean. The bed was the most comfortable I've ever slept in. The toiletries were even nice. I was worried about some of the negative reviews on here. I didn't have the same experience as them at all though. I loved the atrium in the middle and the glass elevator. The breakfast was also delicious. I am... More 

Was this review helpful? Yes 1
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your experience with us. We are honored to serve you and your husband on your romantic getaway. We thank you for choosing our hotel and hope to see you again soon. Front Office Manager Kareem S. More 

Cancun
Top Contributor
51 reviews 51 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I found this place purely with Trip advisor reviews and good job I did this shows how important this web site is to consumer and businesses. I am a business and leisure traveler but this time it was business and I got treated with utmost respect and courtesy at the entrance to the hotel given a great room and especially... More 

Was this review helpful? Yes 1
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review! We are beyond thrilled to hear that you had an enjoyable stay with us! Thank you for recognizing Jeremy; he is a valued team member and we have passed along your compliments. Our staff works tirelessly to ensure your comfort and it is wonderful that you agree! Be... More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I traveled to Houston on business and stayed here for one night. The sliding glass door to the outside fell on me when I slide it open. The bedroom smelled like smoke (in a non-smoking room) and the atrium echoes with noise all night. Not a fan.

Was this review helpful? Yes 1
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to share your experience and candid comments of your stay with us. We value your loyalty as an IHG Rewards Member. We apologize for the malfunction of the sliding glass door, smell of smoke in your room and the noise of the atrium. Rest assured we do not take your comments lightly and have... More 

Alberta
1 review
2 of 5 stars Reviewed 4 weeks ago

Contemplating it was my trusting nature to believe what was said in this hotel's website but reading some of the less glowing reviews, there seems to be a theme regarding promises made. We came to Houston to watch a Rockets game and picked this hotel since they listed "only minutes away from the Toyota centre". Well, turns out we needed... More 

Was this review helpful? Yes
HIG110, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for sharing your feedback of your stay with us. We certainly apologize for the inconvenience you were caused during your stay in reference to our location from Toyota Center and difficulty with your breakfast coupons. It is comments such as yours that allow us to improve our internal operations to better serve our valued guests. We are confident... More 

Arlington, Texas, United States
1 review
5 of 5 stars Reviewed January 22, 2015

This is one of the most reasonable home away from home accommodation in Houston Texas. Though I have stayed at the hotel before when it was managed by Embassy Suite, the IHG management have maintained a very high standard at an affordable rate. I have decided to book future accommodations with Crowne Plaza the next time I travel out of... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review! We are so happy to hear you enjoyed your time with us, and we truly appreciate your loyalty. We are so proud to be your hotel of choice in the area! It is wonderful that you think of us as a home away from home--our dedicated staff certainly... More 

Easton, Pennsylvania
1 review
5 of 5 stars Reviewed January 20, 2015

We stayed at this hotel on 1/16/2015 - 1/17/2015. The facility is well maintained and superb. But what impressed us most was the service beyond expectation. We were in Houston to attend my brother's funeral. Upon check-in we requested an early check-in when we told the front desk that we need the room to change to proper attire before going... More 

Was this review helpful? Yes
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review. First off, we are so sorry to hear about your brother. Though we wish it had been in a different situation, we are glad to hear you had a pleasant experience while staying with us. We are so happy to have been of help during this difficult time.... More 

Reno, Nevada
Top Contributor
55 reviews 55 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 15, 2015

I made reservations at this hotel because it was in Houston and I thought it was near the Hobby Airport. When I arrived in Houston with my family, it was late at night. I found out that they do not have a shuttle to the airport, as it is quite a distance away. The staff there helped me find another... More 

Was this review helpful? Yes 1
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We truly appreciate you taking the time to share your review with us. Though we are sorry you were not able to stay with us, we are glad we were able to help you find accommodations closer to your location! Our staff is dedicated to providing every guest with the best service possible, and we are so happy you agree.... More 

Shreveport, Louisiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2015

Gr8 place to spend night awesome atmosphere and cleanest place to spent night after a long day and they care for the customers needs...........................................................keep the good work up

Was this review helpful? Yes 2
HIG110, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for taking the time to share your review with us! We are delighted to hear that you enjoyed your stay here at the Crowne Plaza Suites Houston! Our staff certainly works very hard to make you feel welcome and ensure your comfort, and we are so happy that you agree! Thank you for your loyalty, and... More 

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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Freeway, Houston, TX 77074
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Hotel Style:
#27 Business Hotel in Houston
#42 Best Value Hotel in Houston
#44 Family Hotel in Houston
#55 Romantic Hotel in Houston

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