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All 447 Houston hotels

Crowne Plaza Suites Houston - Near Sugar Land

3.5 of 5 Hotel   |   9090 Southwest Freeway, Houston, TX 77074
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89%
Ranked #16 of 447 hotels in Houston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Paige M Boerne, Texas
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363 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Boerne, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stay at an IHG property almost every night of the week. I travel for business. The Crown Plaza went above the call of duty to make me feel welcome and comfortable. When I arrived I was greeted with a very pleasant Hello and smile! That is huge when you have been dealing with people all day. ( Some not... More

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Hidalgo, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My family and I stayed here for about 4 days. I was greeted by Jackie (she is the best) who made sure my checkin was quick and smooth. The room was spotless and comfortable. The breakfast was delicious. Housekeeping did an excellent job keeping the room clean. Everyone From front desk to housekeeping, is doing their best to make you... More

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Franklin, Louisiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

At my recent stay at thr Crowne Plaza Houston Sugar Land Hotel I was greeted by Jackie who had the prettiest smile I had seen all day. She had a genuine laugh and made sure my checkin was quick and smooth. The hotel is a great place to stay if you're in Houston. The room was spotless and defintely comfortable.... More

Was this review helpful? Yes 2
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your kind words about our hotel Crowne Plaza Suits Houston near Sugarland. Also for noticing the contagious smile Jackie has and her superb customer service. We hope to see you in the future and give you excellent service every time you stay. Sincerely, Guest Relations Manager Aditi I. More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My family and I stayed here for about a week while waiting to close on our new home. The hotel is older but well maintained. There are laundry facilities on each floor, room service is offered and the food is really good. Housekeeping did an excellent job with keeping the room clean even though we were there for several days.... More

Was this review helpful? Yes 1
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for such a great review about the Crown Plaza Suits Houston near Sugarland. I am more then happy to see that our entire staff was able to please you and take care of you the way you wanted. I hope anytime you need a break to relax, you pick us to help you do that. Thank you once... More

Gulpen, The Netherlands
Top Contributor
106 reviews 106 reviews
93 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The first thing we noticed is the friendliness. From front desk to housekeeping, everyone is doing their best to make you happy. This is how a hotel should be run. The rooms are huge and clean. You will get a separate living room with a desk and a big bedroom. The price is reasonable and since it is only 5... More

Was this review helpful? Yes 3
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

I am so happy to hear that you've enjoyed your recent stay at the Crowne Plaza Suits Houston near Sugarland. It's refreshing to see you were pleased with our spacious rooms. Next time you're here I would love for you to try our delicious hot breakfast buffet. We at Crowne Plaza look forward to seeing you again, thank you for... More

Houston, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second stay at the hotel due to issues around my house. The reception area was very clean and the agents took care of you as if you were at home. The food was very well prepared and the rooms were always exceptionally clean. I've always enjoyed my stays when I've had to stay. Looking for a mini... More

Was this review helpful? Yes 3
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you so much for your sweet words, I am pleased to see that you've enjoyed your recent stay at the Crowne Plaza Suits Houston near Sugarland. Im glad we were able to make you feel at home, I would love to pass on this great message to my entire team. Thank you once again, we look forward to serving... More

Denver, Colorado
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If your searching for a hotel that offers a home away from home. Then you must stay at the Crowne Plaza Hotel - Sugarland! When you enter the door, there's a and grand beautiful view. Not to mention, the customer service at the front desk. The staff was so professional and knowledgeable of the area & all the right places... More

Was this review helpful? Yes 5
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your great comments of your recent stay at the Crown Plaza suites Houston near Sugar land. I will definitely let my entire team know what a great job they did. We look forward to seeing you in April, I would definitely recommend you to take advantage of our indoor heated pool and jacuzzi. We hope to become... More

Pearland, Texas
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 16, 2014

I very much enjoyed my stay at the Crowne Plaza. The staff is very helpful and welcoming. There was a mix up with my reservation because Expedia did not do their part ( a first for me) but the staff at the Crown did not hesitate to go above and beyond to make sure my son and I were treated... More

Was this review helpful? Yes 6
Pankaj P, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear Latisha, Thank you so much for your kind words. I am glad to see that you've enjoyed your stay at the Crowne Plaza Suites Houston near Sugar land. I will be more then happy to let my entire team know what a great job they all have done. Next time you're here I would love for you try our... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 11, 2014

Great hotel !! We enjoyed the indoor pool, and the separate room for the kids. The best layout of a room with everything you might need. Cons: you can hear the highway traffic. Great comfortable beds, we will defiantly return. Thanks for the great stay!

Was this review helpful? Yes 5
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your kind comments of your most recent stay at the Crowne Plaza Suites Houston near Sugarland. We are vey pleased to hear you enjoyed your stay with us. We hope to see you soon on your next visit. Sincerely, Front Office Manager Kareem S. More

Austin, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 9, 2014

We spent one Friday night at the Crowne Plaza. The hotel was nice enough, if a little old. Our room opened up toward the freeway, though, and despite the noise dampening attachments on the window, the freeway noise was considerable and lasted throughout the night. We turned the fan all night long, which allowed us to sleep fine. We had... More

Was this review helpful? Yes
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

We thank you for your feedback of our hotel. We apoloogize for the confusion and inconvenience you were caused with the hot buffet breakfast during your stay. We can assure you this is the exception rather than the rule. We have taken this opportunity to share your comments with our front desk team to better serve our valued guests. We... More

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Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Suites Houston Southwest Hotel
Crowne Plaza Houston
Houston Crowne Plaza
Address: 9090 Southwest Freeway, Houston, TX 77074
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Houston
#15 Family Hotel in Houston
#23 Business Hotel in Houston
#44 Best Value Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two 32” flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 
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