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Country Inn & Suites By Carlson, Harlingen, TX

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3825 South Expressway 83, Harlingen, TX 78550
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Country Inn & Suites By Carlson, Harlingen, TX
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Country Inn & Suites By Carlson, Harlingen, TX
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126 reviews from our community

Traveler rating
    54
    38
    16
    12
    6
See reviews for
37
16
13
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Julian, California
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We booked our hotel stay in February, for a planned mid-May arrival. When we arrived for our stay in May, we were informed that the swimming pool was out of order, had been for months, and would be out of order during our entire stay. We were very dissatisfied not to have been notified about this before we arrived. We... More 

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Houston, Texas
Contributor
19 reviews 19 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a very comfortable stay at this hotel. This hotel is conveniently located off the highway nearby many restaurants and stores. The hotel has a great look on the inside and the rooms are spacious and elegant (nice carpet) and beds are comfy. It's a plus to have a mini fridge and microwave in every room. I would have... More 

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Tammy A, Front Office Manager at Country Inn & Suites By Carlson, Harlingen, TX, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to not just meet, exceed your expectations. Please reach out to any of our employees directly should you have any... More 

Dallas
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is a good location right off tag highway. Hotel was very clean and staff was very nice. It also offers a free breakfast with good selection. If I come back to the Valley I will most definitely stay here again.

Review collected in partnership with Country Inns & Suites By Carlson

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Tammy A, Front Office Manager at Country Inn & Suites By Carlson, Harlingen, TX, responded to this review

Dear Maria, Thank you for your review. We are happy to hear how pleased you were with your stay. We hope to see you again. Please contact us for any reservations you may need in the future. More 

St. Petersburg, Florida
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 8, 2015

Bathroom needs renovations..mirror was discolored..toilet seat was pitted and scared, sink was pitted and faucet was caked with buildup..Shower was beat up but had plenty if hot water. No excuse for this lack of maintenance. . The room smelled like mildew. Normally I would have asked to be moved but I was just too tired.. It was midnight when I... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Harlingen, TX, responded to this review

Thank you for reaching out and writing your review. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another chance in the future to exceed your... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

Everything theyve done is excellent, im satisfied. 100 percent. They take care of you completely here. Even the night guy wqs very helpful and had a wonderful attitude. The room was very nice and clean, and breakfast was good.

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Tammy A, Front Office Manager at Country Inn & Suites By Carlson, Harlingen, TX, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at Country Inn & Suites. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

San Antonio, Texas
2 reviews
1 of 5 stars Reviewed March 31, 2015

Would not stay here again if you paid me!!!....the bed was comfortable that's it... the room is dated and not maintain...musty smell had to sleep with window open...the bath tub had rust stains...the refrigerator leaked and they never replaced the carpet... The lamp shades had dust balls...it is gross!!!..this hotel needs a makeover bad! Who ever manages it..needs to be... More 

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Tammy A, Front Office Manager at Country Inn & Suites By Carlson, Harlingen, TX, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

Edmond, Oklahoma
1 review
4 of 5 stars Reviewed March 30, 2015

Rooms were confortable and clean. Staff was cordial and helpful. Breakfast was pretty good. Disappointed the pool was not clean and ready to use; it was March 14- 20. Also, a pair of jeans dissapeared day before checking out. Notified management through e-mail on March 19th, have not heard from them as of today.

Was this review helpful? Yes
Tammy A, Front Office Manager at Country Inn & Suites By Carlson, Harlingen, TX, responded to this review

Thank you for taking the time to write a review. We apologize for any discrepancies you had during your stay. We are working on fixing these problems. Hope to see you again soon. Best wishes. More 

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