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Americas Best Value Inn

2.0 of 5
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511 Pan American Drive, Harker Heights, TX 76548 (Formerly Travelodge Harker Heights)
Americas Best Value Inn
Best prices for: 1 room 1 guest
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Ranked #1 of 3 Hotels in Harker Heights
A recent review
5 of 5 stars reviewed 1 week ago
Dunn777
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45 reviews from our community

Traveler rating
    24
    12
    0
    5
    4
See reviews for
18
5
3
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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    (45)
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    (22)
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    (15)
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1 review
5 of 5 stars Reviewed 1 week ago

It is very true what you read online about the great customer service here. I had the opportunity to meet this Carmen and she was the most friendliest, kind and caring person. She made our stay very enjoyable and took the time to have a real conversation with my entire family including our small son. The hotel was also very... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ABVIHarkerHeights, General Manager at Americas Best Value Inn, responded to this review

Thank you for recognizing our hotel, along with our accommodating customer service. We appreciate your feedback! Americas Best Value Inn aims to provide the best customer service to make every stay relaxing, enjoyable and filled with positive experiences. I will definitely pass your kind words to my entire team, especially Carmen. We are delighted to hear your stay was great... More 

Wichita, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here for two weeks on business. Everyone at the front of house went above & beyond to be helpful, especially Carmen! It's right off the expressway across from an HEB grocery, & there are several restaurants & a laundry mat close by, so very convenient. Great job to all & many thanks.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Hello Amurray515, Thank you for your 5-star rating! What a wonderful compliment to our team! Thank you again for sharing this feedback. Americas Best Value Inn aims to provide the best customer service with accommodations that go above and beyond our guest's expectations. We hope to have you as our guest again in the future! Be well, Carmen Knight 254-432-5106 More 

Scottsdale, Arizona
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 21, 2015

I'm a regular here; however, this time around it wasn't like it used to be. First, the blonde last working behind the desk wasn't paying attention to the lobby area. There were so many little kids everywhere runing in the lobby, and TV Was blasting loud on a kids channel. Second, there was so much noise in the hallways and... More 

Was this review helpful? Yes 1
ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Jeffery, I appreciate you taking the time to provide us with such detailed overview of your recent stay and would like to thank you for being such a loyal guest at out hotel. I am sorry to hear that we did not fully meet your expectations and that your visit with us was not 100 percent satisfactory. We did... More 

Harker Heights, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

It was an extremely great experience. I will give most of it credit to Carmen at front deck. She was very help full and made everything effortless for me. She checked me in and out and made my stay experience memorable. My husband and I stayed here for several weeks and we couldn't ask for a better home away from... More 

Was this review helpful? Yes 2
ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Rita, WOW! What a great review, I am sure I can speak on behalf of the entire staff that we are all very touched by your kindness. We want nothing more than to make our guest feel at home and the fact we accomplished that means so much to us. If I can ever be of assistance please call... More 

1 review
5 of 5 stars Reviewed April 13, 2015 via mobile

My husband and I stayed here for 2 nights while we were house hunting in the area. The staff was very friendly and helpful, our room was great for the price, PLUS they have a free FULL breakfast with a good amount of options. This is a great option for the price!!

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ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Guest, Thank you so much for glowing review. We could not be more pleased and delighted that you had an enjoyable stay. Your praise means so much to us and we are eager to share your thoughts with our team. Hopefully you all were able to find a new home for your family in the area. We hope we... More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed April 9, 2015

Shower smelled like mold. Half of shower curtain fell off the rod when closing it for shower. Towels smelled like cigarettes. Bedroom smelled stale and like the carpet had been flooded and not cleaned/dried well. The hallway had plastic scent gadgets stuck to the light fixtures that made the hallway smell like toilet mints. The view from the room window... More 

Review collected in partnership with this hotel

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ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Guest, Thank you for staying with us at Americas Best Value Inn, and taking the time to let us know about your unsatisfactory experience. We sincerely apologize about the issues with the smell in your room, the shower curtain, and the hotel amenities. We wish you would have let us know about this during your stay, so we could... More 

Fort Hood, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2015

I just got back from Afghanistan and flew my girlfriend in to spend some quality time with her. We were staying at another hotel down the street and as getting horrible service and the rooms weren't that nice. I pulled up this hotel online and decided to walk in and check out the place. I'm glad I did. As soon... More 

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ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Guest, Thank you so much for your kind review. We appreciate you staying with us and we are delighted that you enjoyed your stay. Carmen is definitely an asset and we are happy to have here with her outstanding customer service skills and overall sweetness. THANK YOU for your daily sacrifices to serve our country! We hope to see... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed April 7, 2015

Friendly and very helpful staff who would go out of the way to make your stay very comfortable. We had great room service and breakfast was excellent.hotel rooms are nice with new flatscreen tv .overall very excellent. I would definitely comeback and recommend my friends too.

Review collected in partnership with this hotel

Was this review helpful? Yes
ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Parul P, Thank you so much for your glowing review! We could not be more pleased and delighted that you had an enjoyable stay. Your praise means so much to us and we are eager to share your thoughts with our team. Thank you again for taking the time to review us. We look forward to seeing you again.... More 

1 review
5 of 5 stars Reviewed April 2, 2015

My kids and I had to come here due to our house fire in the middle of the night, the people that work here & the owners are amazing!!! they are the nicest most genuine, caring people I've ever dealt with at a hotel!!! The hotel is always clean also. They are extremely accommodating and make sure you're happy and... More 

Was this review helpful? Yes
ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Guest, On behalf of the entire team here at the Americas Best Value Inn, we THANK YOU for choosing our hotel and for the outstanding 5 star review. We are happy to learn that you and your family enjoyed staying with us and found the staff friendly and helpful. We strive to provide our guest with excellent service and... More 

Port Austin, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2015

The hotel was conveniently located. The room was nice for the price. The only issues we had was the wifi and cable issues. Outstanding service (ask for Carmen she was able to help with directions and fun things to do in the area) the night front desk clerk was very hard to understand he has a heavy Indian accent but... More 

Was this review helpful? Yes
ABVIHarkerHeights, Public Relations Manager at Americas Best Value Inn, responded to this review

Dear Mary, Thank you for staying with us and for taking the time to review your experience! We are happy to hear that you and your family had a good time with us. Thanks for the wonderful compliments about Carmen. I will make sure to share them with her and the rest of the team. Hoping to see you again... More 

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