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All 12 Greenville hotels

Holiday Inn Express Greenville

2.5 of 5 Hotel   |   2901 Mustang Crossing, Greenville, TX 75402
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Holiday Inn Express Greenville
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86%
Ranked #4 of 12 hotels in Greenville
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed June 7, 2014
rik_33770 Tampa, Florida
  • Overview
  • Reviews (58)
  • Photos (57)
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58 people have reviewed this hotel

Traveler rating
    32
    17
    7
    1
    1
See reviews for
19
7
4
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Terrible service. Not enough lines to describe my bad experience. We decided to check out early do to a terrible expierence no refunds plus they locked us out of our room before we were able to get all our belongings.. Had to call the police .receptionist and general manager terrible people..they snapped there fingers at my kids and told them... More

Was this review helpful? Yes 1
helmhotelsgroup, General Manager at Holiday Inn Express Greenville, responded to this review

We appreciate you taking the time to let us know of your experience. Customer service is one of the most important things we strive to provide for our guests, topped only by guest safety. Unfortunately, leaving your children unattended puts your children in potential danger. In a very rare situation such as this, if an adult cannot be found on... More

Tampa, Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2014

After a misunderstanding with the hotel, the staff went above and beyond to make our stay better than we could imagine. The staff was so friendly it hurt. They lived up to the Lone Star hospitability. If going thru Greenville, Tx. on I-30 this is a must stay place. I have never walked away from a breakfast at a hotel... More

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear rik_33770, I appreciate you taking the time and effort to review our hotel. I am ecstatic that you enjoyed your stay with us so much! It is truly a pleasure when a guest feels that we have gone above and beyond for them. We always try to ensure that our guests feel safe and secure when staying with us.... More

Wichita, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

The staff was very friendly and helpful. I was traveling alone and felt very safe and secure there The room was very nice and clean. The breakfast was good. Checkout was a breeze. The location was very handy to eating, shopping and fuel.

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear Kathy J, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed your stay with us so much! I especially like to hear that you felt safe as that is always a number one concern for our hotel. We hope to see you in the near future. Christian Smith Guest Services Manager Holiday... More

Westland, Michigan
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed May 28, 2014

Great staff that are very helpful. The only downside is the lack of variety for the breakfast. The other issue was there was a mechanical issue where the pool could not be used so if you wanted to layout you had to go use the hotel next door.

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear usmcdv1963, I appreciate that you have taken the time to review our hotel. I am happy to hear that our staff met your expectations. We just added several new items to our breakfast bar that are sure to impress and our pool is open for business, so you can layout for hours. I hope to see you soon and... More

Natchitoches, Louisiana
1 review
5 of 5 stars Reviewed May 14, 2014

Made reservations over the phone and Patricia was most helpful. Spent 1 night there and had easy check in and check out. The rooms were clean and very well maintained. Nice bathroom area with ample sink space. The breakfast was good and management was involved with hotel guests....visiting and making sure that all was going well. The location was very... More

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear Beth H, I am excited that you had such a wonderful stay at our hotel! We are always happy to hear from our satisfied guests, especially when an employee stands out in their mind. We cannot wait to see you again and give you another fantastic experience! Christian Smith Guest Services Manager Holiday Inn Express Hotel and Suites More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 4, 2014

Stopped at this hotel as we were coming home from a road trip. After driving all day it was nice to find friendly staff. The breakfast was good and management made sure they had fruit available. Rooms were a bit dusty and needed some TLC.

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear Claudia D, I am so glad that you have taken the time to review our hotel. I am very pleased that our staff made you feel so welcome after such a long day! I am thrilled that you enjoyed the new changes that we have made to our breakfast bar and I look forward to seeing you the next... More

The heart of Texas
2 reviews
5 of 5 stars Reviewed April 23, 2014

I had occasion to take 18 university students to a competition at nearby TAMU-Commerce. We spent 2 nights at the motel. Check-in was flawless, and the front desk personnel proved exceptionally courteous and knowledgeable. Rooms were spacious and clean. The breakfast really was a hot breakfast, and not just a sugar assault assortment with waffles. Several great restaurants are close... More

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear Ustaath, I am thrilled that you enjoyed your stay with us! I hope that you did enjoy the new healthy options that we offer on our breakfast bar. I am glad that you were able to enjoy yourself at our nearby restaraunts and I look forward to seeing you again next year! Christian Smith Guest Services Manager Holiday Inn... More

Cordova, Tn.
Top Contributor
65 reviews 65 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 12, 2014

Spent five nights in motel - beds were extremely comfortable - king - great breakfast - consisting of cereal - yogurt- eggs scrambled - bacon - sausage (two types) gravy- biscuits- toast - milk (3 types) coffee - normal juices. Friendly staff - easy access off - I-30 -all your favorite restaurants close by. Soulman Barbecue is excellent.

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear Bill R, Thank you so much for taking the time to review our hotel. I am thrilled that you enjoyed the wide range of our breakfast choices! We look forward to your next stay with us and try some more of our local cuisine at our nearby restaurants! Christian Smith Guest Services Manager Holiday Inn Express Hotel and Suites More

cu-later67
Top Contributor
97 reviews 97 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 28, 2014 via mobile

I have no idea why this hotel is rated so low. Check in was flawless, front desk attendant Randy was friendly and informative about nearby restaurants. The hotel was clean and fresh, easy to get into from the highway. The Rome way large and well lighted. I'm at a loss why others rated is so low. Good stay, will stay... More

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear cu-later67, I am thrilled that you enjoyed your stay so much! I am especially happy that Randy made such a great impression with you. I can't wait to hear from you again when you stay with us on your next visit to our area. Christian Smith Guest Services Manager Holiday Inn Express Hotel and Suites More

Houston, Texas
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 24, 2014

Having stayed here before a few times I was reluctant to return. However, I gave the place another chance. I found the conditions much improved. My last stay was very noisy due to road construction out front- that's now completed. I had also had issues before with trucks parked nearby idling there refrigerator trailers all night on the front side!... More

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Thank you for taking the time to review our hotel. We appreciate that you came back to stay with us and we are very excited that you found your stay much more pleasurable! We are thrilled that you found our staff so accommodating, and that the noise problems that you encountered last time are no longer an issue now that... More

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Additional Information about Holiday Inn Express Greenville

Address: 2901 Mustang Crossing, Greenville, TX 75402
Phone Number:
Location: United States > Texas > Greenville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Greenville 2.5*
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Also Known As:
Holiday Inn Express Greenville Hotel Greenville
Holiday Inn Greenville
Greenville Holiday Inn

57 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style
#4 Family Hotel in Greenville #4 Business Hotel in Greenville
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Express® Hotel & Suites Greenville is conveniently located two miles from downtown, just off Interstate 30. Our hotel is within 40 miles of five major lakes, and fishing, boating and swimming. Our hotel's friendly staff is ready to attend to your needs. With an outdoor pool,fitness center and a complimentary breakfast bar, complete with signature cinnamon rolls and hot coffee, the Holiday Inn Express® Hotel & Suites is among the most convenient and comfortable Greenville hotels. ... more   less 
Number of rooms
80

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