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Holiday Inn Express Greenville

2.5 of 5 2901 Mustang Crossing, Greenville, TX 75402
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Certificate of Excellence 2014
Holiday Inn Express Greenville
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Holiday Inn Express Greenville
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63 reviews from our community

Traveler rating
    36
    17
    8
    1
    1
See reviews for
21
8
4
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I was extremely presently pleasantly surprised. Staff was outstanding. Room was extremely clean and pleasant. We stayed in the two room suite, with garden tub. Late-night vending and snacks downstairs with sodas and such.

Was this review helpful? Yes
helmhotelsgroup, Front Office Manager at Holiday Inn Express Greenville, responded to this review

Dear pperryman321, I am thrilled that you took the time to review the Holiday Inn Express in Greenville, Texas. It is so great to hear that you had such a great time with us! I hope to see you again really soon and we will make sure to stock our snacks extra full! Christian Smith Guest Services Manager Holiday Inn... More

Gladewater, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

I'm currently a repeat customer staying for business during the weeks. The staff is very friendly and courteous and provide a great service, always get my same room upon my return every Sunday. Faye Hamann has been exceptional in food services very friendly and helpful. Always greetly everyone and ensuring all our needs are met. Thanks everyone!!!

Was this review helpful? Yes
helmhotelsgroup, Front Office Manager at Holiday Inn Express Greenville, responded to this review

Dear Suzy W, We greatly appreciate you taking the time to review the Holiday Inn Express in Greenville, Texas. We are so happy that you are enjoying your stays with us. Our employees love to see you and will be very happy to hear how much you enjoy their hard work. Thank you very much! Christian Smith Guest Services Manager... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 19, 2014

We were there for several weeks and got to know the staff and facility as well as anyone can. We have nothing but good to say about the hotel. The staff - Michelle, Chris, Terry, Cole, Trish, Randy, Marcella, Faye - all worked hard to make our stay pleasant, and they succeeded. The hotel was neat and clean. Everything worked,... More

Was this review helpful? Yes
helmhotelsgroup, Front Office Manager at Holiday Inn Express Greenville, responded to this review

Dear Chuck M, We are so happy that you had such a great stay at the Holiday Inn Express in Greenville, Texas! Our staff takes great pride in giving you a great experience and we are thrilled that they stood out in your mind so well. We cannot wait for the next time that you can stay with us. Christian... More

Doyline, Louisiana, United States
1 review
5 of 5 stars Reviewed August 24, 2014

the lobby was very visitor friendly, staff exceptionally friendly. rooms spacious and clean. breakfast was excellent, and breakfast room staff really nice, helpful and friendly. rooms 215 and 326 cleaned by linda and maria

Was this review helpful? Yes
helmhotelsgroup, Front Office Manager at Holiday Inn Express Greenville, responded to this review

Dear Peggy G, Thank you so much for taking the time to review the Holiday Inn Express and Suites of Greenville, Texas. We love to hear that our staff were able to give you so an amazing stay, and we'll pass on the message to Linda and Maria! We always strive to give our guests an experience that they can... More

Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2014

Stayed here for three nights on business. Nothing out of the ordinary to distinguish the hotel from most others. Room was clean, staff were cordial. Breakfast was nothing to get excited about. Recommend eating breakfast at the Cracker Barrel which is next door. Greenville is pretty skimpy on dinner choices as far as restaurants go. Next time I'll stay in... More

Was this review helpful? Yes
helmhotelsgroup, Front Office Manager at Holiday Inn Express Greenville, responded to this review

Dear jam2016, Thank you for taking the time to review our hotel. While I am happy that there was nothing that you disliked about your stay with us, I am disheartened that we did not stand out for you. We always strive to make sure each of our guests feels as important as they deserve. I hope that you might... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 5, 2014 via mobile

Terrible service. Not enough lines to describe my bad experience. We decided to check out early do to a terrible expierence no refunds plus they locked us out of our room before we were able to get all our belongings.. Had to call the police .receptionist and general manager terrible people..they snapped there fingers at my kids and told them... More

Was this review helpful? Yes 1
helmhotelsgroup, General Manager at Holiday Inn Express Greenville, responded to this review

We appreciate you taking the time to let us know of your experience. Customer service is one of the most important things we strive to provide for our guests, topped only by guest safety. Unfortunately, leaving your children unattended puts your children in potential danger. In a very rare situation such as this, if an adult cannot be found on... More

Tampa, Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 7, 2014

After a misunderstanding with the hotel, the staff went above and beyond to make our stay better than we could imagine. The staff was so friendly it hurt. They lived up to the Lone Star hospitability. If going thru Greenville, Tx. on I-30 this is a must stay place. I have never walked away from a breakfast at a hotel... More

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear rik_33770, I appreciate you taking the time and effort to review our hotel. I am ecstatic that you enjoyed your stay with us so much! It is truly a pleasure when a guest feels that we have gone above and beyond for them. We always try to ensure that our guests feel safe and secure when staying with us.... More

Wichita, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

The staff was very friendly and helpful. I was traveling alone and felt very safe and secure there The room was very nice and clean. The breakfast was good. Checkout was a breeze. The location was very handy to eating, shopping and fuel.

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear Kathy J, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed your stay with us so much! I especially like to hear that you felt safe as that is always a number one concern for our hotel. We hope to see you in the near future. Christian Smith Guest Services Manager Holiday... More

Westland, Michigan
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed May 28, 2014

Great staff that are very helpful. The only downside is the lack of variety for the breakfast. The other issue was there was a mechanical issue where the pool could not be used so if you wanted to layout you had to go use the hotel next door.

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear usmcdv1963, I appreciate that you have taken the time to review our hotel. I am happy to hear that our staff met your expectations. We just added several new items to our breakfast bar that are sure to impress and our pool is open for business, so you can layout for hours. I hope to see you soon and... More

Natchitoches, Louisiana
1 review
5 of 5 stars Reviewed May 14, 2014

Made reservations over the phone and Patricia was most helpful. Spent 1 night there and had easy check in and check out. The rooms were clean and very well maintained. Nice bathroom area with ample sink space. The breakfast was good and management was involved with hotel guests....visiting and making sure that all was going well. The location was very... More

Was this review helpful? Yes
helmhotelsgroup, Guest Relations Manager at Holiday Inn Express Greenville, responded to this review

Dear Beth H, I am excited that you had such a wonderful stay at our hotel! We are always happy to hear from our satisfied guests, especially when an employee stands out in their mind. We cannot wait to see you again and give you another fantastic experience! Christian Smith Guest Services Manager Holiday Inn Express Hotel and Suites More

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Additional Information about Holiday Inn Express Greenville

Address: 2901 Mustang Crossing, Greenville, TX 75402
Phone Number:
Location: United States > Texas > Greenville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Greenville 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Greenville Hotel Greenville
Holiday Inn Greenville
Greenville Holiday Inn

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