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Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World

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2401 Bass Pro Drive, Grapevine, TX 76051
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1 room 1 guest
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Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World
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609 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
  • All months
    (609)
  • Mar-May only
    (174)
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    (181)
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    (120)
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    (134)
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Stuttgart, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel is generally nice, but this experience was disappointing to say the least. The 2 areas that caused the concerns were breakfast ending at 09:30 causing me to miss it the first day, and the shuttle taking a long time to pick me up at the airport and not taking guests to locations within 3 miles as advertised.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel many times. This hotel is connected to outdoor world which if you haven't been, can entertain the kids for hours alone without leaving the property; my family stayed here for 2 days. The breakfast was average, the staff were very friendly and pleasant.

Was this review helpful? Yes
Austin, Texas
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times. Great grapevine location and very consistent with the Embassy Suites brand. This is a large hotel connected to outdoor world which if you haven't been, I would certainly give it a look.

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Bullard, Texas
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Here we are again for another anniversary to our favorite hotel. We arrived at the front desk and being a diamond member, asked for an upgrade. Instead of our usual corner suite, we were upgraded to a very nice suite on the penthouse floor complete with 1 and 1/2 baths, larger space and tv in one bathroom. Gabriele had reminded... More 

Was this review helpful? Yes 1
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World, responded to this review

Thank you so much not just for the fantastic review, but also for choosing us for your anniversary every year. We here at the Embassy Grapevine consider it a privilege to serve you on such a special occasion and thrilled to hear that we have managed to earn your loyalty. We look forward to seeing you next time!!! More 

Oklahoma City, Oklahoma
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed here for 3 days. The breakfast was mediocre and housekeeping literally straightened up everyday but did not clean. This property allows pets so beware. The staff were very friendly and pleasant especially Paige from the front desk. We will not stay here again. I felt like germs were everywhere in our room

Was this review helpful? Yes
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World, responded to this review

Thank you for taking the time to comment on your recent stay with us. Your feedback is critical as we are constantly looking for ways to improve our operation. Providing great service is our passion, we're so sorry that we fell short of your expectations. We hope that you will give us another opportunity to earn your trust by staying... More 

Ingram, Texas
Level Contributor
174 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This suite hotel is spacious and has a refrigerator, bar sink and microwave. The beds are comfortable and the bathroom is a reasonable size. Internet is included as is breakfast. I believe that during the week they offer a social hour. I will definitely stay here again!

Was this review helpful? Yes
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World, responded to this review

Thank you so much for reviewing your recent stay at the Embassy Suites Outdoor World. We were so pleased to read that you found our accommodations to your liking and to pay us the ultimate compliment -- giving us your return business. We'll look forward to seeing you again!!! More 

Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here and forgot how much I love Embassy Suites. The breakfast was delicious with a variety of foods (hot and cold, even some cook to order omelettes). The room was clean and comfortable. I even left a couple items in the room accidentally and they were found and returned to me!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World, responded to this review

Thank you so much for writing about your recent experience at the Embassy Suites Outdoor World. We were thrilled to hear how much you enjoyed your stay with us and how much you enjoy the Embassy Suites brand. We're looking forward to serving you again soon!!! More 

Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

What a disappointment, not a place to stay for a business traveler. It appears like a nice property but very poor customer service. Broken light fixture in the room, not very clean, a bathroom sink that was clogged, etc... Rude, unprofessional and lazy employees at every turn. I usually try to stay at Marriott properties but decided to try this... More 

Was this review helpful? Yes
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World, responded to this review

Thank you for taking the time to post comments about your recent stay with us. We take all feedback very seriously as we are constantly looking for ways to improve our operation. We are extremely sorry to hear that you had a negative experience. It is our goal to provide excellent service to all of our guests......in that we let... More 

Lincoln, Nebraska
Level Contributor
210 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here to be close to DFW for a morning flight. The parking lot was packed, and although I found a spot, I was worried that the hotel would be overcrowded. If it was, I didn't notice. Check-in was swift, and because I already checked in online, they were ready for me. While this can be handy, for those... More 

Was this review helpful? Yes 1
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World, responded to this review

Thank you for taking the time to comment on your recent stay with us at the Embassy Suites Outdoor World. We were thrilled to read that you enjoyed your stay with us -- providing excellent service is something that our team takes a great deal of pride in. We were very glad to hear that you also had the opportunity... More 

Branson, Missouri
Level Contributor
106 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

With one front desk exception the staff could not have been friendlier or tried any harder to be helpful. Our room was spotless and comfortable. The location is across from Grapevine Mills mall (shuttle available), and connected to Bass Pro. The only real downsides are a) no shuttle to Grapevine (although other hotel vans were seen making the Main Street... More 

Was this review helpful? Yes 1
Manager_OutdoorWorld, Manager at Embassy Suites by Hilton Dallas - DFW Airport North Outdoor World, responded to this review

Thank you for taking the time to write about your recent experience with us at the Embassy Suites Outdoor World. We were very pleased that you enjoyed the service our staff provided and had an overall positive stay. Comments from a seasoned traveler such as yourself mean a great deal to us. Thank you again and we look forward to... More 

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