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Embassy Suites Hotel DFW Airport North/Outdoor World

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2401 Bass Pro Drive, Grapevine, TX 76051
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Embassy Suites Hotel DFW Airport North/Outdoor World
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Embassy Suites Hotel DFW Airport North/Outdoor World
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556 reviews from our community

Traveler rating
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    154
    68
    27
    16
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185
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Peters, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Only stayed one evening for a business trip. Shuttle from airport to hotel was timely and courteous. Check-in very efficient. Nice room, very quiet. Restaurant for dinner and hotel breakfast the next morning didn't disappoint. Conference room was well set and comfortable. Definitely a good experience. Wish I would have had more time to explore next door.

Review collected in partnership with Embassy Suites Hotels

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Sandy Springs, Georgia
Top Contributor
108 reviews 108 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Was very close to the airport and to the Gaylord Convention Center. The staff was nice and accommodating. We ate at the restaurant which the staff and food was great. We had some coffee at the in-house Starbucks was amazing. The rooms were perfect well kept and large. They were quiet and lighting perfect for sleeping as that is about... More 

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Senior Contributor
35 reviews 35 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Really needs a remodeling/refreshing. Has a bit of a musty smell. Of course, the floods that were occurring during our visit might have contributed to that. But a thorough cleaning would be great. I can tell it was once very nice, especially for families. Service was excellent--no complaints there. Breakfast was acceptable, but very crowded. We probably wouldn't go again,... More 

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Denver, Colorado
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good breakfast and happy hour. Very good location with free shuttle to DFW airport and the nearby mall. Rooms are tired and need updating. Worn carpet. Closet door hard to open and close because of a missing piece. Poor lighting. Also because of the water feature in the atrium, indoor pool, and the wet spring weather, they had to run... More 

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Wichita, Kansas
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and our three children and their families met here for a family trip and we loved the place. The hotel employees were so helpful and ready to do anything they could to make our stay just perfect. The free breakfast was great, the happy hour was perfect and the rooms were very nice. It was so nice to... More 

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Manager_OutdoorWorld, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review

Thank you so much for taking the time to write about your recent stay with us at the Embassy Suites Outdoor World. The fact that you and your entire family were able to enjoy the time you spent with us means everything in the hotel business. It was our pleasure to serve you and we hope to see you again... More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were only there for brief periods during our stay as we were at a conference in another hotel but the stay was quiet clean and great food. Highly recommend. They were very accommodating for shuttle/taxi requests as well as in room dining service.

Review collected in partnership with Embassy Suites Hotels

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Manager_OutdoorWorld, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review

Thank you so much for taking the time to review your recent experience at the Embassy Suites Outdoor World. While you may not have been in our hotel during much of your stay, we are thrilled to hear that while you were with us, you had a wonderful time. Please come back and see us again!!! More 

Downers Grove, United States
1 review
1 of 5 stars Reviewed 1 week ago

Stay away...very nasty staff..was told I would be called when a room became available. I was never called despite rooms being available and given to other customers who arrived after me. No apologies...I got an "it happens"

Review collected in partnership with Embassy Suites Hotels

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Manager_OutdoorWorld, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review

Thank you taking the time to write about your recent experience. We take your feedback very seriously as we are constantly looking for ways to improve our operation. First, let me apologize for the treatment you received. Anything but the highest level of customer service is not satisfactory to us. We're incredibly sorry that you had to wait for a... More 

Baltimore, Maryland
Top Contributor
93 reviews 93 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

We had reserved a room for our arrival in Dallas before heading to College Station. We liked the hotel so much, we made reservations for when we returned to Dallas to fly home in several weeks & cancelled a previously made reservation at another hotel. The staff were extremely friendly and the in-house restaurant was very good.

Was this review helpful? Yes
Manager_OutdoorWorld, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review

Thank you so much for taking the time to review your recent experience at the Embassy Suites Outdoor World. The compliment of your return business is the highest honor in the hotel business. Thank you again, and we hope to see you the next time you're passing through!!! More 

Concord, North Carolina
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Breakfast was awesome! Meeting hall was cold and could have used more snacks and drinks. Room was typical Embassy Suites, nothing special but the bed was SOFT and CLEAN and I slept like a baby! Hard to get a cab. Staff went above and beyond to meet requests.

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Manager_OutdoorWorld, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review

Thank you so much for taking the time to review your recent experience at the Embassy Suites Outdoor World. The pleasure serving you was ours. We were so thrilled to read that you enjoyed so many aspects of your stay. Please come back and see us again soon!!! More 

ardmore, United States
1 review
3 of 5 stars Reviewed 1 week ago

Beds were uncomfortable. Air conditioning system didn't cool entire suite just the front room. Hot tub was Luke warm. Breakfast was awesome. Staff very friendly and helpful. Great location. Wish the Starbucks was open more.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Manager_OutdoorWorld, Manager at Embassy Suites Hotel DFW Airport North/Outdoor World, responded to this review

Thank you taking the time to review your recent stay with us. Your feedback is so important to us as we are constantly looking for ways to improve our guest experience. We were pleased to read that you enjoyed the service our staff provided. We hope to see you again in the near future!!! More 

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