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All 18 Grapevine hotels

Holiday Inn Express Hotel & Suites DFW - Grapevine

2.5 of 5 Hotel   |   309 State Highway 114 West, Grapevine, TX 76051
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69%
Ranked #15 of 18 Hotels in Grapevine
A recent review
4 of 5 stars reviewed 1 week ago
JMLBrisbane Brisbane
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76 reviews from our community

Traveler rating
    30
    23
    13
    2
    8
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18
7
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29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had an overnight stop between flights and this hotel was just what we needed - free hotel shuttle (we phoned reception on our arrival and she told us where to wait (at the Grey Shuttle Pickup sign) and was able to tell us the bus was only 10 mins away), is in a quiet area, close to restaurants, and... More

Was this review helpful? Yes 1
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for sharing your wonderful experience at our hotel. We are thrilled that you enjoyed the hotel, shuttle, and breakfast. We expect to be completely finished with our renovation very soon and we hope you will come see our new, updated look on your next visit to Grapevine! More

North Potomac, MD
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

The hotel is under renovation, yet the staff made sure that my stay was as comfortable as it could ever be. Shyree and Pricia gave me rides to and fro the airport - thy provided outstanding customer service to me! When I reported that the air conditioner in my room was not functioning properly, the technician on duty changed it... More

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

We are thrilled to learn that you had a great experience during your recent stay. We will share your comments with Priscia, Shyree, and the maintenance team. We look forward to seeing you on your next trip to Grapevine! More

Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 5, 2014

I've waited over a month in hopes that I would be contacted by management or by Holiday Inn corporate about our issues, but that hasn't happened so I'm assuming our issues were swept under the rug. We booked a one night stay through a third party booking company that we generally use. We arrived fairly late, around 9pm. We were... More

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

I am very disappointed to learn that you feel that your stay was not to the standards we strive to achieve. I assure that all issues that were noted have been looked into. We did not find any rooms to be unsafe or with exposed electrical outlets. We maintain a regular preventative maintenance schedule to ensure all items are working... More

Ransom Canyon, Texas
1 review
5 of 5 stars Reviewed August 3, 2014

Our family met here for a reunion. Keith Buffin and staff were terrific! They were helpful and efficient. We enjoyed breakfast and were pleased that the staff did not mind that we remained in the area long after breakfast hours were over. Val

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Hi Val, I am thrilled that you found Keith and our staff were terrific and that you and your family had the opportunity to visit in our beautiful lobby. Thank you for choosing the Holiday Inn Express & Suites Grapevine and we look forward to your next visit. More

Caribbean
Top Contributor
113 reviews 113 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 1, 2014

We got this hotel via Hotwire. The price was super for a 3* and the hotel was extremely good value. The lobby is small, nicely decorated and cheerful. Front Desk staff helpful, friendly and polite. Room is dated in decor but clean and not shabby at all. Fridge, microwave and tea/coffee making facilities. All rooms are soon to be re-decorated... More

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for your kind, and detailed response. We are pleased that your found our front desk staff helpful, friendly and polite. And I agree that our shuttle drivers are friendly and helpful and they always go out of their way to assist our guests. We look forward to the next time you stay with us in one of our... More

Dallas, Texas
1 review
5 of 5 stars Reviewed July 31, 2014

I stayed for the weekend and when I got there my room wasn't ready. Waited about 45 mins, front desk guy realized it and upgraded me to a suite. Can't beat that! Especially since I only paid $50/ night through Hotwire's mystery hotels. Room service crew was always nice and friendly, asked me if I needed my room cleaned and... More

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for sharing Paru. We are thrilled that you found our employees nice and friendly and that you were upgraded to a suite! We look forward to seeing you on your next trip to Grapevine. More

Houston, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 8, 2014

Check in was easy and friendly. We entered the room, and the AC was not functioning correctly. Service (Elvis) came and fixed it, but we couldn't maintain a comfortable temperature in the room. It was either too hot or to cold. Our appliances (microwave and fridge) were unplugged. The furniture had to be slightly moved to plug in the appliances.... More

Was this review helpful? Yes 1
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for sharing the details of your stay with us Tiffany. We are pleased that you enjoyed your check-in and our pool. We apologize that you had an issue with your a/c. We are glad that Elvis got it fixed for you. We also would like to apologize if you encountered noise due to the renovation. We are doing... More

Elmhurst, Illinois, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 1, 2014

I was in Dallas this past weekend and stayed at the HIE in Grapevine. The room was great, but I was most impressed with the friendliness of the staff. They were all very gracious and helpful. I did not use the shuttle as I came in and out of DAL, but friends did. The shuttle drivers were just so friendly... More

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for sharing Lillian. We are very pleased that you found our staff SUPER friendly and you enjoyed our shuttle and rooms. We look forward to seeing you on your next trip to Grapevine. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2014 via mobile

Keith Buffin at the front desk was extremely helpful to me. His guest relations skills are to be commended. Keith and his staff went above and beyond the call of duty to assist my family and I with sending/receiving some very important faxes while we were visiting. Thank you! Renee Bartlett Phoenix, Arizona

Was this review helpful? Yes 1
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you Renee for letting us know that you enjoyed your stay and our staff, especially Keith, our Front Office Manager. We are pleased that you found them professional and accommodating. We will share your comments with our team. We hope to see you again on your next trip to Grapevine! More

Chicago, Illinois
1 review
4 of 5 stars Reviewed June 23, 2014

The HIE-Grapevine hosted a 4-day training class for our company in one of their meeting rooms. The sales staff was very helpful in making sure the instructor had everything he needed. Additionally, the students in the class remarked on the staff (how helpful they were) as well as the rooms they stayed in (clean). Plus, the location (close to the... More

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you Scott for sharing your stay with us and letting us know our staff met your needs for your meeting. We are pleased that you enjoyed the hotel and staff. We hope to see you on your next visit to Grapevine. More

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Additional Information about Holiday Inn Express Hotel & Suites DFW - Grapevine

Address: 309 State Highway 114 West, Grapevine, TX 76051
Phone Number:
Location: United States > Texas > Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites DFW - Grapevine 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dfw - Grapevine
Holiday Inn Grapevine
Holiday Inn Express Grapevine
Grapevine Holiday Inn

19 photos of this hotel

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