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Holiday Inn Express Hotel & Suites DFW - Grapevine

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309 State Highway 114 West, Grapevine, TX 76051
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Holiday Inn Express Hotel & Suites DFW - Grapevine
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Holiday Inn Express Hotel & Suites DFW - Grapevine
Holiday Inn Express Hotel & Suites DFW - Grapevine
Holiday Inn Express Hotel & Suites DFW - Grapevine
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106 reviews from our community

Traveler rating
    52
    28
    13
    4
    9
See reviews for
25
9
7
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Evergreen, Colorado
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My sister and I stayed at this hotel for 4 nights as we were attending the Gateway Church Pink Impact event. The staff was awesome! Especially Jeanette and Kelsey. We needed shuttles to and from the church, and the shopping center and we never had a problem getting to where we needed to on time. The breakfast area was clean,... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for you kind review! We are happy to hear that we met and exceeded all of your expectations! We are proud to have Janette and Kelsey apart of our amazing team and they will be very happy to hear that they both made such a positive impact on your stay. We also enjoy having the Pink Impact Ladies... More 

Fort Worth, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at this hotel for one night before my trip, it was a nice experience overall. Rooms clean, and staff was friendly. The only problem I had was there was no luggage carts available, I had to make a few trips in order to get my belongings in the room. Overall, nice experience.

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for staying at the Holiday Inn Express & Suites Grapevine before your trip. We appreciate you taking the time to write a review and sharing your experience with us and other travelers. We are thrilled you enjoyed your stay and we apologize there was not a luggage cart available for you to assist you with your luggage. We... More 

Dundee
2 reviews
4 of 5 stars Reviewed 1 week ago

Convenient location, comfortable clean rooms with all required amenities including microwave, coffee machine, fridge, free internet, etc. Free shuttle bus to any location within a 5 mile radius of the airport and lovely staff. The highlight was the free breakfast (delicious!) and constant coffee on tap in reception. The staff were lovely, especially Jeanette, who was so kind helping to... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Wow! What a wonderful review!! We truly appreciate your business and your trust in us. We are very happy to hear that our staff and service exceeded your expectations. We are very fortunate to have Janette apart of our team for several years and I will be happy to share how she made such a positive impact on your stay.... More 

Cherry Hill, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at the holiday inn express with my husband on 04/09/15 and i really enjoy my stay everything was perfect .Maria at the front desk was just amazing her smile was very contagious.she told us she has recently move here from nj and we had a good chat about how different texas is from the east coast .Breakfast was... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you Pamela for the awesome review. We will be happy to share your kinds words regarding Maria to all of our staff. Maria's smile and personality are definitely contagious and our guests just love her. We are very proud of our entire team and we all work hard to make our guests happy!! We look forward to welcoming you... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

The title of this review may sound dramatic, but Holiday Inn Express at Grapevine has deserved it. I am so thankful to their kindness and hospitality, even though it was for a very short time. I had an unexpected stay here on the night of March 9, 2015. After having my flight delayed 4 hours, by the time I got... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Hi Meredith, thank you so much for giving us a 5 star review! We were so sorry to hear that you had so much trouble with your air travel and that is not fun at all. We were ecstatic to hear that our staff turned your disastrous trip into a positive experience! It is definitely a boost for us to... More 

Top Contributor
50 reviews 50 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Outstanding! The staff is unbelievable!!!!! Dawn on the front desk absolutely fabulous!!!!! She did everything she could to make our stay perfect. Sonia.....super lady that took care of breakfast was just amazing!! This is a great place to stay and lots to do that is close by. Grapevine is a great little place!!!

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for choosing the Holiday Inn Express & Suites Grapevine! We appreciate you taking the time to share you experience with us and other travelers. I will be happy to share with Dawn and Sonia what a positive impact they made on your stay. We hope your travels bring you back to Grapevine again very soon. More 

South Pasadena, California
Contributor
13 reviews 13 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Property is fairly clean. Staff is very responsive. Location is excellent with many eateries close by. Very conveniently located. Just a minor problem--used soap bar in shower soap dish. Breakfast is good--though I eat only oatmeal with fruit & nut. Price was very high when I stayed due to market demand (over $250/night)--so wasn't great value.

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for taking the time share your experience with us and other travelers. We are so happy to hear that you enjoyed your room, the staff, breakfast and our location. However, we were disappointed to learn that you found a used bar a soap in your shower. We sincerely apologize for the inconvenience this may have caused as this... More 

Roanoke, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Clean, convenient, well appointed rooms. Staff is excellent. There was one small hiccup but overall a great experience for everyone in my group (10). This is where I've recommended my co-workers stay for years but this is the first time I've arranged the group for a week at this location. We'll be staying here every year now. Can't say enough... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you Randy for taking the time to share your experience with us. We are thrilled that you found everything was excellent with your stay. Our staff takes great pride in ensuring guest satisfaction and it definitely shows!! We appreciate your feedback and your business and look forward to welcoming you and your group back next year. More 

Lake Dallas, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

She went out of her way to help us out. She was very friendly and informative and personable. we really connected with her and would like to see her again!! She has a baby and 2 jobs and you should be lucky to have such a good employee for you.

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Wow! What an awesome review on Kelsey. She just joined us and we are thrilled to have her apart of our team. We appreciate you taking the time to write a review and we will be happy to share your feedback with Kelsey and our entire team. Thank you for choosing the Holiday Inn Express & Suites Grapevine and look... More 

Eugene, Oregon
1 review
5 of 5 stars Reviewed March 21, 2015

The stay was amazing. I was there for a little over 2 weeks, and the staff was very helpful. They were very friendly and accommodating. They were always on time with the shuttle, and at times made an extra trip just so I wouldn't have to wait forever. Maria was a gal up at the front desk who always greeted... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Hi Patrick, thank you for taking the time to write us a 5 star review!! We are thrilled you felt like we were your home away from home and we enjoyed having you stay with us for 2 weeks. Thank you for appreciating the services we provide to our guests to make your stay comfortable and convenient. We are glad... More 

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