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Holiday Inn Express Hotel & Suites DFW - Grapevine

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309 State Highway 114 West, Grapevine, TX 76051
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1 room 1 guest
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Holiday Inn Express Hotel & Suites DFW - Grapevine
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122 Reviews from our TripAdvisor Community

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Traveler rating
    66
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    4
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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Stuart, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

I was a guest at your facility while in town for a family reunion. This was supposed to be a pleasure trip, but unfortunately had to work two of the four days while in Grapevine. Maria Kelsey and her co-worker (please ask Maria her name as I would like to recognize her as well) went WAY above and beyond what... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

WOW! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that every staff member you came in contact with met your needs and exceeded your expectations. We look forward to welcoming you back to the hotel in the near future. More 

Lubbock, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

Our room was close to front desk and breakfast and the POOL. My granddaughter thought it was awesome. The people were great to us so helpful and patient. We got lost and the nice gentleman on the phone gave us GREAT directions and we were there in minutes. Which really matter as we were tired from a very busy day.... More 

Was this review helpful? Yes
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Dear Traveler Thank you for taking the time to review your stay with us. I am very happy to hear that your granddaughter thought we were awesome and that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. More 

Haughton, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015

Great room and friendly staff. The breakfast was great and the room was spacious. Loved the pool and hot tube as well. Great for a weekend getaway. Would highly recommend. The hotels in the area often run competing reductions so you are likely to find a good price any time of year.

Was this review helpful? Yes
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm happy that you enjoyed your stay if you're traveling to our area again soon, don't hesitate to call us. More 

Alaska
1 review
5 of 5 stars Reviewed July 14, 2015

This is a great Hotel to stay in dallas area. It's really close to the airport.People at the front desk were very attentive and their service was very personalized .I arrived at the hotel aound 10:00 pm and Maria at the front desk was awesome and very helpful she checked me in and introduce me to the next shift Tim... More 

Was this review helpful? Yes
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for taking the time to review your stay with us.I am excited to know your room was comfortable and that the breakfast met your expectations. We will let Tim and Maria know that you were please with their service. We hope to welcome you back again soon. More 

Boynton Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2015

Maria Burgos (evenings) was the BEST!!! She was so personable/friendly/helpful--she's a real keeper!! Thank you, Maria, for all you did for us and our family--and also thanks to Sonia on the breakfast detail!

Was this review helpful? Yes 1
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Dear Lois, Thank you for taking the time to review your stay with us. We will let Maria know that you were pleased with her service. We hope to welcome you back again soon. More 

1 review
5 of 5 stars Reviewed June 24, 2015

I always stay at this hotel and always meet new people at the front desk.This visit Maria checked us In.This young lady has a beautiful smile and spirit she was sweet and she explain everything I needed to know. It looks like she never goes home.( they better keep her) .my room was clean the breakfast was really good and... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Dear Traveler. Thank you for your kind words. We appreciate you loyalty and your continued trust in our hotel and staff. We will let Maria know that you were pleased with her service. We hope to welcome you back again soon. More 

Germany
1 review
5 of 5 stars Reviewed June 21, 2015

Maria at the front desk was wonderful. Cheerful, helpful and an excellent ambassador for Holiday Inn Express. The room was clean and the king size bed comfortable. I would recommend this hotel and Maria to any one tired of ho hum hotels

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for taking the time to review your stay with us. I am very happy to hear Maria was helpful. We take pride in making our guest feel like the Holiday Inn Express & Suites Grapevine is their "home away from home." We hope to welcome you back soon. More 

2 reviews
5 of 5 stars Reviewed June 11, 2015

Staff at front desk were efficient and friendly. They were helpful to assist our group in finding a good restaurant, as well as giving us offers for appetizers. Rooms and amenities were excellent. Sonia made each morning a delight with her smile and a wonderfully stocked breakfast bar. All in all, it was a pleasant stay for all of us.

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Lyndi, I am pleased to hear that our staff were helpful in suggesting restaurants in the area for your dining needs. We will let Sonia know that her hospitality and smile made your breakfast experience delightful. We hope to welcome you back to the hotel in the near future. More 

Dallas, Texas
1 review
5 of 5 stars Reviewed June 9, 2015

the staff here at the holiday inn grapevine have been so accommodating and hospitable. everyone was so friendly and awesome, especially Maria and Kelsey. joseph the shuttle driver was the first staff member I met and set an awesome tone for the rest of my stay. hotel smelled fresh, rooms were clean, and the house keepers were smiling and friendly... More 

Was this review helpful? Yes
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Dear Guest, Thank you for your kind review! I am very pleased to hear that Joseph, Maria and Kelsey made your stay pleasant. It's definitely a boost for us every time we hear positive reviews such as this. We are always pleased to be your Home Away from Home. More 

London, United Kingdom
Level Contributor
126 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed June 4, 2015

Things didn't start to well as the hotel was very difficult to find and the check in was slow but once we were in our room everything was as expected. There are plenty of walk to restaurants and the hotel has a nice outdoor pool.

Was this review helpful? Yes
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Hello Suzanne, Thank you for your positive comments and I am pleased that you had a good stay overall. However,I apologize for the inconveniences that you experienced during check in. Thank you and we look forward to seeing you soon. More 

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53 photos of this hotel

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Room/suite (24)
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Hotel & grounds (6)
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Dining (6)
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Other (9)
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