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Holiday Inn Express Hotel & Suites DFW - Grapevine

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309 State Highway 114 West, Grapevine, TX 76051
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Holiday Inn Express Hotel & Suites DFW - Grapevine
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136 Reviews from our TripAdvisor Community

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Maybrook, New York
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Was stuck for 4 days in Dallas/fort worth area due to a blizzard in New York. They all made my stay very enjoyable. All the help I encountered where extremely helpful and polite. Used the pool and hot tub and just relaxed. Not only did they shuttle me from the airport but as long as the shuttle wasn't busy they... More 

Helpful?
Thank dragon1681
Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

We arrived late after cancelled flights all day due to weather, check-in swift, staff on were fabulous, friendly and made us feel welcome after a long day. The property is well cared for, room clean & cosy, breakfast was great. Could have stayed longer. Thank you for making an unplanned stopover in Dallas enjoyable

Helpful?
Thank Lyn K
North Augusta, South Carolina
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I showed up fairly late but the staff was accommodating and very friendly. The room was clean and comfortable and the breakfast seemed a little better than normal HIE. I appreciate that they serve breakfast at 6:30 because that is when I like to drink coffee and get some work done. The coffee was hot when I arrived that night... More 

Helpful?
1 Thank stokescd
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

WOW!! What a wonderful review,we truly appreciate your business and your trust in us. We do take pride in catering to our guests' needs the best way we can. I hope your next stay is just around the corner. More 

Annapolis, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I parked here for three weeks through Global Airport Parking and used their shuttle to get to the Dallas Fort Worth airport. Excellent and very prompt pick up and drop off! The drivers (Carla and unfortunately I can't remember the name of my first driver) were helpful and friendly. My car was kept safe and I will definitely use this... More 

Helpful?
Thank Bethany S
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to the our area again soon, don't hesitate to call us. More 

Jacksonville
1 review
5 of 5 stars Reviewed December 27, 2015

Guest services were outstanding from check-in through check-out. NeoShanta was professional, courteous, and compassionate (especially at 2 AM). Deysi was especially helpful in the morning with a bag full of toiletries amenities. Thank you!

Helpful?
Thank Hubbleinarkansas
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

I am glad to hear that we were able to offer you a refuge from your busy day.Looking forward to welcoming you back soon. More 

Springfield
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 16, 2015

The hotel has a shuttle that runs to the airport on a regular basis. Every staff member we encountered was friendly and helpful. The rooms were clean. The breakfast bar featured plenty of protein to get one off to a good start plus pancakes and a selection of fresh fruit. The pool is close to the side door, but was... More 

Helpful?
Thank travelhappyj
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Wow! What a wonderful review,we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to hotel in the near future. More 

Okc
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 13, 2015 via mobile

The service was friendly, the room was clean and we had no issues. Rested well and I struggle with this in hotels. The only down I could list was the breakfast was less than stellar. Bagel was super dry. However, it was pretty much the standard continental breakfast fare. I'd stay here again.

Helpful?
Thank Jujubean24
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

We are very pleased to hear that you enjoyed your recent stay with us. We are sorry to hear that you did not enjoy our free hot breakfast buffet. We strive to ensure all aspects of our guests stay our top notch. Your comments will help us to continually improve. We hope to see you again on your next visit... More 

North Richland Hills, Texas
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed December 3, 2015

When the hotel shuttle never picked me up at the airport, and I had to get a taxi to the hotel, I requested that the hotel reimburse my taxi fare because I had pre-paid the hotel a significant amount to have their shuttle pick me up. The hotel manager was very rude, and blamed their failure on an electrical outage... More 

Helpful?
Thank Cowboy0
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

We would like to truly apologize again that you were unable to contact us during the power outage. We informed you to contact Global Airport Parking to get reimbursed for the parking service since they are the agent you booked through and paid. We would have been happy to reimburse you if you had booked with the hotel. We understand... More 

Clearwater, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2015

Newer hotel with very nice clean rooms and up to date baths. Great breakfast buffet that goes until 10:00 am. Hotel is convenient to the area around DFW and has a free shuttle to and from the airport. Good restaurants in the area.

Helpful?
Thank Kevin K
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed November 19, 2015

All hotel services and amenities met expectations. There are a number of restaurants close by and is ideal for a quick business trip consisting of travel through DFW. I use the HIE Grapevine airport shuttle service and Athena, my driver, was very courteous and pleasant at 5am. I would not hesitate to stay here again.

Helpful?
Thank BDB404
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for your review! It is always a boost for us to hear positive reviews such as this. We will be sure to let Athena know that she made an impact during your stay. We hope to welcome you back soon. More 

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