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Hilton Garden Inn DFW North Grapevine

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205 West State Highway 114, Grapevine, TX 76051
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1 room 1 guest
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Hilton Garden Inn DFW North Grapevine
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345 Reviews from our TripAdvisor Community

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Traveler rating
    202
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Tel Aviv
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I had a number of issues, from less than stellar professional treatment by staff to noisy air-conditioning equipment that ran all night. Room type was not as I would have liked and I was not offered an optional room. Internet signal (WiFi) was extremely weak w/no plug-in connection option. Bad wine pour resulted in a stain on my shirt -... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Ephraim I, I apologize for falling short during your stay. Please feel free to reach out to me at the HGI on 817-421-1172 so that we may discuss further and we can show you why the HGI Grapevine is an industry leader in hospitality. Jason Stinnette GM More 

United States
1 review
4 of 5 stars Reviewed 1 week ago

Great location. Easy to get to restaurants and Old Town. Near Dallas Fort Worth airport and freeways. Staff is friendly. Pool in indoors. The Hotel is clean and quiet, internet is stable. Near convention center.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Carol T, Thank you for your comments on our HGI. We are pleased that you have enjoyed your stay, we look forward to your return. Jason Stinnette GM More 

Renton, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff was good. The van service needs some help. Waited a long time for the van to pick me up. Long time on the phone waiting for someone to return. They need people with more experience. Training new people is a most.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Leverne H, I am sorry to hear of you shuttle experience with us. We have since added a second driver on the schedule for our busy times. It is feed back from our guests that we are able to grow in hospitality. Thank you! Jason Stinnette GM More 

Burkburnett, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel was very convenient to shopping and the movie theater. Very nice hotel, clean and quiet. Easy access to 114 with restaurants within walking distance. Would recommend and will be staying here again when visiting the DFW area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Gerald T, We are happy to hear you have your little weekend getaway spot here with us! We look forward to serving you in the near future! Jason Stinnette GM More 

Windsor, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

My experience with this hotel is mixed: staff was friendly, food was decent, overall maintenance was alright. Negatives were that the bathroom floor was covered with hair, obviously not cleaned prior to our arrival. Comforters were a bit "grubby" so apparently hadn't been changed. Sheets were clean, tub, sink and toilet appeared clean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason S, Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Susan S, I am very sorry to hear of your experience with us. We have just received our new Duvet covers for our rooms and I have addressed the concerns with the bathroom with our Executive Housekeeper. Thank you for taking the time to let us know. Jason Stinnette GM More 

Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I had a wonderful stay at the Hilton Garden Inn located in Grapevine, Texas. The rooms were clean, large and well furnished. The Hotel Host and Staff were friendly and provided us with lots of information on what to do and see, locally.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear jgun1983, We are very pleased to hear out team has provided you with the level of customer service you have come to expect from Hilton. Jason Stinnette GM More 

Midland, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

There was a poor smell in the room, bed was broken, and the pool had a strange film over the top of it. When I told the staff about the bed I was told it was just user error and that I did not know how to use the sleep number bed.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Thomas G, I am very sorry to hear of your stay with us. Please feel free to reach out to me at the hotel on 817-421-1172 as I would like to make things right and show you why the HGI Grapevine is an industry leader in hospitality! Jason Stinnette GM More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I have been coming to this location since it opened it's outstanding great restaurants within walking distance of shuttle but overall a great employee Lorena she is awesome please keep her happy she deserves a promotion or raise for future guests if you have any problems that need to be resolve Lorena is a person to go to or any... More 

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Jblack67b, Yes sir you are correct, Lorena is an absolute Rock Star! We have just promoted her to our Front Office Manager (FOM). She is also learning Sales as well. Congrats Lorena!! Jason Stinnette GM More 

Columbus, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

AWSOME! I can not pick one thing that could have been better. The staff, front desk, driver, bartender, housekeeping...everyone did a fantastic job. Exceeded my expectations in every way possible. Thanks for everything!!

Was this review helpful? Yes 1
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear Trish C, AWESOME!!!! Love the feed back! Jason Stinnette GM More 

Fort Lauderdale, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was very nice and the general manager was awesome. We had a high school reunion there and the staff went way above and beyond to help us out. Very clean hotel. The only issue I had is no outdoor pool, but they do have an indoor pool.

Was this review helpful? Yes
Jason S, General Manager at Hilton Garden Inn DFW North Grapevine, responded to this review

Dear tomstrick, I couldn't agree more.... the General Manager IS Awesome!!... He he he :o) We are glad to hear you've enjoyed yourself at our HGI Grapevine and we look forward to serving you again in the near future! Jason Stinnette GM More 

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