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Hyatt Place Dallas/North Arlington/Grand Prairie

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1542 North Highway 360, Grand Prairie, TX 75050 (Formerly "AmeriSuites")
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Hyatt Place Dallas/North Arlington/Grand Prairie
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Hyatt Place Dallas/North Arlington/Grand Prairie
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115 reviews from our community

Traveler rating
    42
    39
    16
    8
    10
See reviews for
32
14
7
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We have stayed at other Hyatt Park Place hotels before but this one was very disappointing from the time of check in till check out. We checking in on a Sunday evening around 5 pm and the room they gave us was not cleaned the bed unmade and it smelled of smoke. We immediately went back down stairs to get... More 

Was this review helpful? Yes 1
San Antonio, Texas
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for one night. The staff was pleasant. They offer free breakfast. The room was large, comfortable beds. The mini fridge is always a plus. They allow dogs which is important. Clean hotel, wouldn't mind returning.

Was this review helpful? Yes 1
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for the feedback. I'm glad your stay with us was good and we look forward to seeing you again. More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights as we are normally happy with Hyatt quality. This hotel is is far off from Hyatt standards----bathroom mold (no excuse for this and one of my biggest complaints)--- poor bedding --- sofa bed was horrible. We were told the hotel is scheduled for renovation----it should have been done long ago. While the staff was courteous... More 

Was this review helpful? Yes 1
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for taking the time to provide feedback. I would love the opportunity to speak to you further about your experience with us. Please feel free to contact me at 972-988-6800. A Harper More 

Portland, Oregon
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice hotel, clean, food is good. Staff is very helpful/friendly. showers are a bit awkward to get in/out. Internet is VERY SLOW to non-existent at times. TV works sporadically so if you need good internet or you plan on watching an important game, this place may not be right for you. Outdoor pool is nice, slightly heated. Exercise room... More 

Was this review helpful? Yes 1
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for taking the time to write a review. I'm glad you had a good experience with us and apologize for the slow internet - I will definitely look into that issue. We look forward to seeing you on your next trip. More 

Gilbert, Arizona
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I travel extensively for work and stay almost exclusively at Hyatt. Hyatt does a very good job at ensuring consistency across their brands which is nice when you travel often. One area that Hyatt excels at is their customer service at all levels; at least based on my own personal experiences over the years. This is my fourth stay at... More 

Was this review helpful? Yes 1
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

We appreciate you taking the time to post comments on Trip Advisor. Also, thank you so much for the kind words regarding our staff. I will be sure and pass on your comments. We look forward to your next visit. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The one thing that really got to me was the service. The menu says 24/7 pick up room service. I call and they tell me they don't serve after 12. Then later I need to do laundry (my friend did his earlier) I come up and I get a "are you dumb" reaction and they say sorry we lost the... More 

Was this review helpful? Yes 1
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. I would like the opportunity to speak to you regarding the problems you experienced. My phone number is 972-988-6800 ext 5101. Again, thank you for the review and it is our hope... More 

Lubbock, Texas
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 1, 2015

The first time I stayed here two years ago, it was clear the hotel needed a major remodel. It looked worn and so did the rooms. The rooms were not very clean with stains on the carpet, couch and bedding. I was weary to stay here again but I needed something close to Fort Worth. I am happy to report... More 

Was this review helpful? Yes 1
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for your comments. I'm glad you and your son had a nice stay with us, and we look forward to your next visit. More 

Abilene, Texas
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 19, 2015

Stayed one night with the family. The rooms are perfect size for families or business travelers. The staff at the front desk are very friendly. The negatives are slow internet, a slightly less desired part of Arlington and the bathrooms are dated.

Was this review helpful? Yes 1
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for your comments. We have made improvements to the wifi and will be going through a renovation this year. I'm glad you enjoyed the size of the rooms and our great staff and we look forward to seeing you and your family on your next trip. More 

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2015

it is in the middle of dallas and fort worth, close to football stadium. I enjoyed my stay. The only pain is the wifi is slow. they give complimentary snack and a bottle of water to me, i am not sure if it is for all or just for platinum. but other hyatt place does not give that to me.... More 

Was this review helpful? Yes
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for taking the time to post on Trip Advisor. You should find the internet connection on your next trip to be much improved. We look forward to seeing you again and thank you for being a Hyatt Gold Passport member. More 

Christiansburg, Virginia
Top Contributor
53 reviews 53 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 21, 2014

Overall a good hotel for the cost. Location was central to everything including main roadway. However, did have some customer service problems (light fixture fell and shattered during our stay, batteries on remote weren't working and customer service forgot about our request, then couldn't find new batteries for hours, also had problems hooking up to free wifi) Enjoyed the double... More 

Was this review helpful? Yes 2
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review

Thank you for the comments regarding your recent stay with us. I do apologize that you had some issues. I would love the opportunity to talk with you further about your stay. I can be reached at 972-988-6800 ext 5101. Again, thank you for taking the time to write about your stay and I hope to talk with you soon. More 

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