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All 14 Granbury hotels

Quality Inn & Suites

2.5 of 5 Hotel   |   800 Harbor Lakes Drive, Granbury, TX 76048 (Formerly Americas Best Value Inn; Holiday Inn Express Granbury)
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30%
Ranked #13 of 14 hotels in Granbury
  • Overview
  • Reviews (23)
  • Photos (8)
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23 people have reviewed this hotel

Traveler rating
    4
    3
    4
    6
    6
See reviews for
11
3
1
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Ocala, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 29, 2014

We were in Grandbury for 4 weeks for work and had 5 rooms with the group we work with! If you ask anyone out of the 5 rooms they all had bad experiences! The house keeping there has no respect for the guest there (standard procedure knock announce HOUSEKEEPING then enter the room) NOT HERE! What a rude awakening every... More

Was this review helpful? Yes
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

Hello Miss Jana P., Please know that I am truly saddened that we failed to meet your expectations during your stay with us. I will bring your concerns to managements for evaluation and to verify what took place, I assure you that they will carefully look into the matter and address each of your concerns accordingly. We appreciate candid comments... More

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2014

My family recently stayed at this hotel and I was a little worried about all of the negative reviews but I can tell you our room was clean, the beds were comfortable and the breakfast was good. The managment was very courteous and went over and beyond to make sure our stay was pleasant. I would definitely stay there again... More

Was this review helpful? Yes 1
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

Hello Mr. Derek J, Thank you for not hesitating to stay in our hotel despite of the negative reviews you have read and for sharing your experience with us. PLease know that our guests’ satisfaction is extremely important to us and we are doing our best to maintain quality accommodation to offer you and all of our guests. We hope... More

Garland
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 16, 2014 via mobile

Decided we would come to Granbury tx for the weekend, a bad storm canme through so we decided to ook a room.. First off the room was dirty had not been vacuumed, bathroom was dirty , there is urine on the wall and door, and housekeeping walked in to our room 2 times without knocking !!! Normally we stay at... More

Was this review helpful? Yes
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

Hello kccjenkins04, I am disheartened to know that you had unpleasant experience during your stay. I will accelerate your concern for immediate evaluation. Please know that we take guests’ concerns seriously and this matter will certainly be addressed accordingly. I apologize for the unbecoming behaviour of the housekeeping staff, I am as well forwarding this matter to implement necessary corrective... More

Spicewood, TX
Top Contributor
114 reviews 114 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed February 28, 2014

I should've known better. Last time I was here, back in 2012, the internet service was terrible. My connection was constantly interrupted causing repeated entry of the password. This visit was no different despite mentioning it in my tripadvisor review the last time. This time, the front desk said they would 'reset it,' whatever 'it' was, but this did not... More

Was this review helpful? Yes
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

Hello 1twangster, It is indeed disheartening that you faced the same problem again as you did the last time you visited our hotel. I will accelerate this matter for proper evaluation and to address according. Please know that your satisfaction is extremely important to us for giving us your business. I hope we could have another opportunity to make amends... More

LEWISVILLE
Contributor
18 reviews 18 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 10, 2014

The lobby area and first floor hallway reeks of cigarettes. A real turn off for eating breakfast here. No that I ate here after seeing the food offerings. Good ideas for food that were poorly prepared. And the room was dirty too. The second bed was made up without changing the sheets. There was stuff in the bed and it... More

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QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

Hello Hot_Laps, I truly regret that you experienced discomfort during your stay in our hotel. I will accelerate your concern to expedite necessary corrective measures. Your satisfaction is important to us as it measures our efficiency. I truly appreciate your candid review to identify how we could better service your lodging needs in our hotel again. Thank you for your... More

Combine, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 3, 2013

Called and canceled a reservation after the May tornado due to an event being canceled. General Manager accused me of lying about the event being canceled and calling in cancellation. Sent him a phone record showing I had called the hotel, sent him email showing event was canceled. He said he would get back with me in 4 days. It... More

Was this review helpful? Yes 1
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for making the effort to share to us your hotel experience. Please know that we are grateful for the opportunity you are giving us to improve and correct the deficiencies in our services so that we may better serve our valued guests. The feedback regarding our customer service is indeed troubling, as we also share the belief that... More

Corpus Christi, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 23, 2013

This was the worst place i'v stayed. I would of asked for another room but I was toooo tired from driving. They didn't clean the fridge had opened coke can and Beer bottle in it. Fridge was sticky and so was the floor next to it.(Tile) They had wasp nest on back door that yes stung my mom several times.... More

Was this review helpful? Yes 1
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

We sincerely appreciate the candid comments you share to us, for it gives us an opportunity to correct our shortcomings. It is indeed troubling to hear that the room was not at its cleanest state upon your arrival; rest assured that such occurrence will be closely monitored so that it does not happen again. We apologize if your brief stay... More

Denver, Colorado, United States
Top Contributor
93 reviews 93 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed July 6, 2013

Well, every once in awhile you get a bad experience that just seems to go on and on. I have stayed at this hotel a few times before but this time everything went wrong. I was staying for a week on business. I informed the management through the Choice Hotels survey but have never seen a response, While the front... More

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QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

We sincerely aim to always make the stay of our guests as comfortable as possible, which is why it troubles us to hear that we have failed to give you that experience. We wish to let you know that we are indeed very sorry for the inconvenience the entire experience has brought you. Please know that your voice means a... More

San Angelo, Texas
Top Contributor
111 reviews 111 reviews
43 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed April 2, 2013

I booked this hotel for two nights because ALL of the other hotels in Granbury were full Easter weekend. After reading the reviews, I was skeptical and nervous but was hopeful. I was impressed by the friendliness during my check-in. The room was large enough with two queen beds and the bathroom was also larger than expected. The room was... More

Was this review helpful? Yes
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

The inspiration we get from hearing your wonderful feedback is the driving force why we pour out our hearts into ensuring that our guests get nothing but the best service there is we can offer. Thank you for choosing to stay with us, and making the effort to share to us your hotel experience. Our goal is to give you... More

Kentucky
Contributor
11 reviews 11 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed March 17, 2013

Okay, I booked this via Priceline. I know the rules. No refunds. The three of us arrived to find they had only a smoking, king bed room. that's it. I'm highly allergic to cigarette smoke. So now I know that it's not worth saving a few bucks with Priceline when you have to forfeit the whole thing because they only... More

Was this review helpful? Yes 3
QualityInnGranbury, Guest Relations Manager at Quality Inn & Suites, responded to this review

We are deeply sorry to hear that you have been put through such a very upsetting and inconvenient experience during your planned stay at our hotel. Please know that such matters will be seriously taken into consideration and be thoroughly assessed and evaluated so that such instances will be avoided in the future. Booking specifications regarding room accommodations will undergo... More

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Additional Information about Quality Inn & Suites

Address: 800 Harbor Lakes Drive, Granbury, TX 76048 (Formerly Americas Best Value Inn; Holiday Inn Express Granbury)
Phone Number:
Location: United States > Texas > Granbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
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Also Known As:
Granbury Holiday Inn

8 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Granbury, TX Hotel – Quality Inn & Suites Hotel located in Granbury, TexasWithin walking distance to Granbury Lake, the Quality Inn & Suites® in Granbury, TX is your convenient hub to visiting Granbury Live, Granbury Square and the Granbury Riverboat. This Granbury, Texas hotel also is near Texas Motorsport Ranch, Fossil Rim Wildlife Center, Cowboy Market Place and Somervell County Expo and Texas Amphitheatre. For business travelers the new Granbury Resort Conference Center is nearby, offering more than 20,000 square feet of event space.Guests will enjoy the outdoor pool and many hotel amenities including:Free breakfast Free high-speed Internet Free weekday newspaper Free local calls All rooms at the Quality Inn and Suites include cable television, microwave, refrigerator, hair dryer, coffee maker, iron and ironing board. Some rooms have a desk, in-room hot tub and sofabed.Business travelers will appreciate conveniences like access to copy and fax services. The hotel features lots of parking, guest laundry and pets are allowed to stay for a charge.The perfect location and convenient access to area attractions makes the Quality Inn & Suites a great place for business and leisure travelers in the Granbury, TX area. ... more   less 
Number of rooms
53

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