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Holiday Inn Express Granbury

2.5 of 5 1515 N. Plaza Drive, Granbury, TX 76048 (Formerly Baymont Inn & Suites)
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Holiday Inn Express Granbury
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Holiday Inn Express Granbury
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18 reviews from our community

Traveler rating
    5
    7
    2
    2
    2
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5
3
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
37 reviews 37 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 16, 2014

Hotel was very clean. Breakfast, while challeged with a large group of soccer patrons, was well anticipated and prepared by staff to keep up with the numbers, and the food quality was good. Bed mattress was lumpy, as you could feel the pressure points while sleeping. Something was happening with the pipes, as several times you would hear this repetitive... More 

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Gilmer, Texas
Top Contributor
122 reviews 122 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 28, 2014

Okay, I can't comment on the breakfast because the bed was so comfy that I slept in! The price was VERY affordable, the room HUGE and the place clean and convenient. The a/c worked great and the room was quiet.

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2014

We had a great time in Granbury. We saw the play Legally Blonde, which was excellent. The Service was great. At breakfast, coffee was refilled for us many times and it s self serve. I loved the pancake machine. Delicious pancakes. Bed comfy. Room clean and pleasant. Jacuzzi and heated pool very awesome.

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Fort Worth, Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2014

In our experience, we have found Holiday Inn Express hotels to be one of the most consistent hotel chains we frequent. For the most part, the Granbury HiE meets this expectation. The property and room were immaculately clean, well appointed, the breakfast bar was well stocked and serviced, the staff was friendly and attentive, the TV service was exceptional (37"... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Granbury, responded to this review

Dear SEMc01, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness, staff and room amenities. However, we’re sorry we fell below your expectation regarding the mattress and sound-proofing. We will address these concerns. I assure you that the feedback of our... More 

San Angelo, Texas
Top Contributor
179 reviews 179 reviews
60 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed September 27, 2014

I usually stay at the hotel next door but they were booked so I took a chance and stayed here with my granddaughters. The staff was so very friendly and accommodating. The actually checked to make sure I was getting my points and advised me how to move my points from my previously married name to my new name. I... More 

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Victoria, Texas
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 16, 2014

The hotel itself is overall a pleasant place. However, when we checked it it took 3 rooms before we got it right. The first room smelled of smoke even though the entire hotel is supposedly smoke free. The second room had a non-working television, and there was no one available to come up to see if they could get it... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Granbury, responded to this review

Dear Peggy B, Thank you very much for sharing your comments online. We appreciate you taking the time to help us improve our guest services. I am disappointed to read that your experience was not what you expected. I sincerely apologize for the inconvenience you had and for the shortfalls you have encountered. Kindly be assured that we treat this... More 

Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 3, 2014

The only reason I gave this hotel 1, is due to the courteous staff and clean room. However, upon arrival, my kids asked for the Wi-Fi password only to discover that Charter had not come out to fix the Wi-Fi. My data jump from 27% to 75% usage, which means my bill will no doubt be higher by the end... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Granbury, responded to this review

Dear Nicole C, Thank you for your for writing a review. I am sorry to hear about the issues you may have experienced during your stay. Please accept our sincere apologies for any inconvenience it may have caused you. I have sent you a private message in an effort to obtain more information about your experience. We hope to hear... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 2, 2014 via mobile

Stayed 2 nights over Labor Day weekend. Bed mattress very hard. Room clean when arrived. Room not cleaned next day. Had to ask for towels and have used towels picked up. Had to empty own trash and go get soap etc from maid. Noisy hotel. Elevator broken and no WIFI service all weekend. Sad part is the rooms are new... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Granbury, responded to this review

Dear Lpierc, Thank you for staying with us and providing us with your valuable feedback. It is always our goal to provide convenient and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into so our team can take actions accordingly. Once... More 

San Antonio, Texas
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 2, 2014

I've stayed in many luxury hotels that were not as clean and well appointed as this hotel. Comfy bed, sofa, fridge, microwave, coffee maker. Breakfast was good. Omelets, biscuits, sausage, fresh pancakes, along with fruit, yogurt, etc. Will stay again if the opportunity presents.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 1, 2014

Internet was down the entire time I was here. Room was never cleaned during my stay here. Bed was made like a teenager had done it. Trash was never emptied and they placed clean towels on top if my dirty ones. Breakfast at 8am was totally gone, no milk, no juices and pancake machine was out of mix. One of... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Granbury, responded to this review

Dear Leigh B, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

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Additional Information about Holiday Inn Express Granbury

Address: 1515 N. Plaza Drive, Granbury, TX 76048 (Formerly Baymont Inn & Suites)
Phone Number:
Location: United States > Texas > Granbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Granbury 2.5*
Number of rooms: 64
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