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Holiday Inn Express & Suites - Georgetown

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431 N IH 35, Georgetown, TX 78628
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Holiday Inn Express & Suites - Georgetown
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Holiday Inn Express & Suites - Georgetown
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79 reviews from our community

Traveler rating
    31
    25
    9
    9
    5
See reviews for
30
19
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
  • All months
    (79)
  • Mar-May only
    (23)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (12)
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1 review
2 of 5 stars Reviewed April 4, 2015

The room and the overall condition of the facility did not pass the test. There conditioning issues in our room, in the lobby, and in the lounge at breakfast. Dirty carpet in the elevator. Bed and bathroom linens seemed very worn. I would not stay at this location again.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Georgetown, responded to this review

Dear Honestannabelle, Thank you for taking the time to complete a review on your stay. Please accept my sincerest apologies for the air conditioning issue you experienced. I understand the discomfort this caused you. Rest assured that this matter will be looked into. Again, I do apologize and regret that this impacted your experience at our hotel. To better assist... More 

Katy, Texas
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 21, 2015

As Holiday Inn Express Hotels go...it's fine. Comfortable beds, clean linens, fridges & microwaves in rooms, very accommodating & friendly staff. The negatives about this property would be... It's warm bordering HOT in all areas, especially in lobby/dining room at breakfast, but also in the rooms (and it's only March)...not ALL king rooms have sitting areas as the professional photos... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Georgetown, responded to this review

Dear ADVann3, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of staff services, comfortable sleeping amenities and amenities at the hotel. It seems that we were not able to execute an exemplary... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 14, 2015 via mobile

I usually stay at the one in Round Rock but since my friend moved I wanted to be closer to their house. I had booked my stay somewhere else but the hotel was so bad I went looking for other accommodations. I had called around to a few hotels and at first this hotel quoted me $900 for 5 days.... More 

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Sugar Land, Texas
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 11, 2015

This hotel was fine for our needs: My first needs are clean, second is comfortable. We weren't there long enough to rate anything else, only overnight. I really have nothing more to add. They want me to add more to this review, there's nothing more, so I'm just adding words.

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Dallas, TX, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed February 9, 2015

After my second stay in a month at this hotel, I am pleased to report that HI Express in Georgetown will be our "go to" choice for future visits. The clean rooms, friendly service, and reasonable Sr/AAA rates make this a solid option for weekend trips. Only caution is to be sure you book as early as possible. There are... More 

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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 31, 2014

As many have said, there are not a lot of options in Georgetown but here is how I felt about this hotel. It was clean, the staff was kind enough, the pool was nice enough, the breakfast was well stocked and overall I don't have complaints. Would I rave about anything no, but at the same time I don't have... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Georgetown, responded to this review

Dear Lisa W, Thank you for taking the time to write a review about our hotel. Allow me to sincerely apologize if there were any shortfalls that may have caused you inconvenience, particularly with our bathroom amenities. I have taken note of your comments and I am confident that our management will continue to do their best in order to... More 

Houston, Texas
1 review
5 of 5 stars Reviewed October 15, 2014

My family and I had the pleasure of staying at this Holiday Inn while we were visiting Georgetown in October. When we arrived my husband was warmly greeted by Kaysee. From the very start Kaysee made us feel appreciated and welcomed. She was kind and friendly. We requested a roll-away bed at check-in. Shortly after we checked in we left... More 

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1 review
5 of 5 stars Reviewed August 12, 2014

We've made many trips to Georgetown in preparation for buying our home here. We found the Holiday Inn Express and have stayed here ever since. Many of the HIEs have gone from the fresh baked cookies in the afternoon. This one still has them--due to the customer-centric front desk staff, like Vickie. This concern for customers extends past the cookies... More 

Was this review helpful? Yes
hiegeorgetowngm, General Manager at Holiday Inn Express & Suites - Georgetown, responded to this review

Dear Mike, Thank you for being a loyal Holiday Inn Express guest. We are very excited to hear you have found us to be the best place to stay in Georgetown! We strive to please and appreciate your comments and look forward to seeing you again. Sincerely, HIE Team More 

Bryan
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 8, 2014 via mobile

Not much to review. Georgetown does not not offer a great choice for hotels. I felt this was too much $ for what you get but again the town is very limited. if you are looking for mediocrity this would be your place.

Was this review helpful? Yes 2
hiegeorgetowngm, General Manager at Holiday Inn Express & Suites - Georgetown, responded to this review

Thank you for staying with us on your recent visit and for taking the time to write about your experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We take all reviews very seriously and your feedback will help us improve for our next... More 

1 review
5 of 5 stars Reviewed August 5, 2014

We had a great time very nice and clean place.The bed was very comfortable room clean, bathroom and had a very nice sitting area. People at desk friendly and helpfull.Nice pool and hot tub. Served cookies in the evening. Had a great breakfast. We enjoyed our stay.

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