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Holiday Inn Garland

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5110 North George Bush Freeway, Garland, TX 75040
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Holiday Inn Garland
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82 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spokane, Washington, United States
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I travel a lot for work and the is the second time I got a great deal on this property through priceline. The front desk staff is always pleasant and does not waste any time getting your checked in. The lobby is clean, the property is clean and the rooms while nothing overly special about them are big, clean and... More 

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Virginia
Level Contributor
278 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay here. It's a very standard Holiday Inn- nothing great, nothing bad. The location is great- right along the freeway, with quick access to Plano and Richardson. It's set back from the highway, though, so noise was not a problem. Overall, I thought it was a quieter than average hotel, which I appreciated. Bed was very comfortable.... More 

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Tx
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 28, 2015

We stayed here a couple months back and overall it was a fairly nice place, though it could have been better. If I am back in that area and need a place, I will consider it, if the rate is right, though will check around as there are several other hotels in the general area. First off, this place from... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear Fisherman74 Thank you for taking the time to write such a detailed review. We can and will learn from it and be a better hotel. All of your comments were fair and we will try to improve on each of them in the future. We strive for a 5 Star experience so please let us know when you will... More 

Level Contributor
130 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 23, 2015

This has been a great hotel for me throughout my stays from 2012-2014 on several occasions. It sounds Luke it's gotten worse, but from my experiences I believe it is perfect for a vacation in the Garland area.

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Dallas, Texas
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 20, 2015

Great location can walk to restaurants. GREAT breakfast and staff goes out of their way to help! The lobby and parking are easy! It is quiet and furnishing are new. We love the location near shopping.

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Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed April 6, 2015

Well first off I had reservations at this hotel for 6 days straight because I was in town for work. The hotel is new and pretty nice but the staff was terrible. There was a fire in the laundry room on Friday night and we had to evacuate, fortunatly for us the stairway dumped us out right next to the... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear C424 First I would like to apologize to you for not being available during the fire and for the lack of communication during the fire. As you know a fire is never anything a hotel wishes to happen. However the way the staff responds is what we are judged on. Yes we failed with our communications and it is... More 

Cedar Park, Texas
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed March 30, 2015

Stayed for 2 nights, the staff was friendly and everything was ok. The indoor pool area has very heavy chlorine smell, so you don't much want to hang out there too long. We had a double, and the entry to the room was tight; if you were coming in, and the bathroom door was open, look out because you'll collide.... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear jen850 Thank you for your review. Adequate is not what we strive for so I am disappointed that you did not have a 5 star experience. I will follow up on all the issues that you encountered during your stay. Please allow us another opportunity to give you the service you deserve. Sincerely Chuck Hernandez General Manager More 

Itasca, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 24, 2015

I stay at hotels on a regular basis with my job. At 8pm they started vacuuming outside my room. At 1st I thought a spill had occurred and it would stop momentarily, but nope. It just kept going and going. I called downstairs and they notified me that it is their policy to vacuum in the AM and PM. I... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear Sarah Again I would like to apologize for the issues that you had while staying here at the Holiday Inn. This is not the way we do business and I have resolved the issues here at the property level. I do hope that you give us a second chance to prove that this was an anomaly. Please contact me... More 

Prosser, Washington
Level Contributor
7 reviews
4 hotel reviews
1 of 5 stars Reviewed March 23, 2015

My family came into town for a funeral and stayed at this hotel. The first issue was when their rooms keys did not work and requires assistance each time to get into their room. While visiting the fire alarm goes off and we decide to evacuate the building. The stairwell was full of smoke and the first floor where we... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear cperciva I am so sorry that this happened especially during your trying time. As you know a fire is never anything we want to happen and the way we handle it is what matters. Please contact me at gm@hingarland.com or 972-495-1144 ext 801. I would love to discuss a resolution with you. Sincerely Chuck Hernandez General Manager More 

Midland
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed here for two nights and were happy with this hotel. The front desk staff was always nice and professional. The restraint had decent food at reasonable prices. We wanted a ground floor room, but this hotel doesn't not have any rooms on the ground level. We received a room on the 2nd floor and were asked if we... More 

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