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All 13 Garland hotels

Holiday Inn Garland

3.0 of 5 Hotel   |   5110 North George Bush Freeway, Garland, TX 75040
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Ranked #4 of 13 hotels in Garland
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 weeks ago
Nancy V Thessaloniki, Greece
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48 people have reviewed this hotel

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    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Thessaloniki, Greece
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The stuff was helpful and fluent in English. Amazing breakfast. It was a bit expensive though, and the beds extremely small. Actually, I think that was the narrowest bed I have ever slept in. All in all, it is a good choice in a convenient location, if a bit expensive.

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Guest , Thank you for choosing Holiday Inn Garland. While our king and queens beds are per the norms of industry standard. I would assume it might have appeared smaller to you because of the appearance and design of the room . Once again thank you so much for choosing us when in town . Would love to have... More

Lafayette, IN
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed March 16, 2014

I booked a room with two queen beds using Priceline.com for a girls' night with two of my best friends. I got a great rate and prepaid for the room. When I got to the hotel, I stood at the reservation desk alone for about two minutes before either one of the clerks (a young woman and an older man)... More

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Guest , Thank you for choosing holiday inn garland as your choice of hotel. We take lot of pride in the great front desk team we have however if and when we here constructive feed back from guest we do not shy from excepting our mistake and make necessary changes. So please accept my sincerest apology for you less... More

Texas
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 11, 2014

I love Holiday Inn beds and we've stayed here before so we chose this one again. There was a basketball tournament in town so we did not get the queen beds we requested but were given a king. We checked in late (almost midnight) so were hoping to sleep in the next morning but no such luck. The noise started... More

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Guest , Thank you for choosing holiday inn garland as your choice of hotel. We take all guests comments very seriously and make effort to rectify any guest issue. Even though our parking lots are well lit , I will put your concern with great stress to the management . I hope and wish you will give us another... More

Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 7, 2014

My family and I stayed at the Holliday Inn the weekend of December 9th..Our stay was great overall, but the breakfast is not free but that's not a deal breaker..Anyway overall the hotel is very nice/clean! But the only downside is the rooms are small

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Guest , Thank you for choosing Holiday Inn garland as your choice of hotel. We are glad you enjoyed your stay . Pertaining to breakfast I would highly encourage you to choose a rate with breakfast package .It allow you to save on breakfast. Sincerely More

New Braunfels, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 28, 2013

Easy to get to. Very quiet room and friendly staff. Quick check in and out. Great shower and towels. Nice breakfast buffet. Bed and pillows very comfy. Nice selection of channels on the TV. Room and hotel very clean.

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Thank you for choosing holiday inn Garland as your choice of hotel. We are glad you had a wonderful stay would love to have you back. More

Mobile, Alabama
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 19, 2013

This is a great place to stay In the Garland Tx area. My first time on the area for business and aside from the traffic it was an excellent stay mostly due to the HI and it's staff. Krishna greeted me with a huge smile which was needed after a 10 hour drive. She made my check in quick and... More

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Guest, I absolutely understand how towing long travels are. I am glad that our agents were able to give you that homely feel and accommodate your needs. Thank you for choosing Holiday Inn garland and would love to have you back . More

Snohomish, Washington
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2013

I've been coming here on a regular basis for just over 3 years, exclusively for business. Location, ease of access off the PGB Tollway, very good accommodations and exceptionally friendly staff makes this place a winner. The property is a newer Holiday Inn; the beds are definitely comfortable, great towels, etc... and the COMPLIMENTARY buffet breakfast is excellent. Eggs, hash... More

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Mr. Ted , Thank you for patronizing us, We are grateful for your business and taking time to review us. Warm Regards Paul More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

We ended up here because another hotel had overbooked. Turned a bad day into a great lodging experience. Staff was very helpful and immediately there to help. Room was immaculate and beds/pillows were some of the best I have ever slept on. The large soft towels were super nice and everything else was above standards right down to the special... More

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Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Guest ,I truly Appreciate you comments . We believe in providing quality service to our guest across all spectrum . and its comments such as yours which make us feel that we are succeeding in our mission. Would love to have you back. Sincerely , Paul BIsht More

2 reviews
3 of 5 stars Reviewed August 26, 2013

You know what to expect at Holiday Inn, as usual it was clean the staff was pleasant and helpful. What we didn't expect was no breakfast included. There is a cafe on sight so you can purchase meals. Next the air conditioning was erratic 59 degrees at 10 p.m. 88 degrees at 3 a.m.. We were able to get the... More

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IHGCare, Guest Relations Manager at Holiday Inn Garland, responded to this review

Dear wren b, Thank you for taking the time to write us a review regarding your recent stay. I truly apologize for the not up to par experience you had during you stay with us. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. While we... More

Longview, Texas
2 reviews
4 of 5 stars Reviewed August 9, 2013

I recently booked two rooms. First room. Was great, clean, cool, comfortable. The adjoining room that my daughter and grandchildren stayed in had problems. The air conditioner was so loud my daughter had to turn it up in the middle of the night so it would go off and stay off so they could sleep. Also the t.v. did not... More

Was this review helpful? Yes
Paul B, General Manager at Holiday Inn Garland, responded to this review

Dear Guest , I regret that you were not able to thoroughly enjoy your stay .I would address your issue to our team and will make sure going forward we proactively address the issue. We hope you will give us another opportunity to serve you in near future. Sincerely , More

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Additional Information about Holiday Inn Garland

Also Known As:
Holiday Inn Garland Hotel Garland
Holiday Inn Garland Hotel
Address: 5110 North George Bush Freeway, Garland, TX 75040
Phone Number:
Location: United States > Texas > Garland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #4 of 13 hotels in Garland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Garland 3*
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