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Holiday Inn Garland

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5110 North George Bush Freeway, Garland, TX 75040
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Holiday Inn Garland
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Holiday Inn Garland
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79 reviews from our community

Traveler rating
    31
    28
    9
    4
    7
See reviews for
25
9
Solo
0
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (79)
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    (25)
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    (26)
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    (16)
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    (12)
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Top Contributor
59 reviews 59 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This has been a great hotel for me throughout my stays from 2012-2014 on several occasions. It sounds Luke it's gotten worse, but from my experiences I believe it is perfect for a vacation in the Garland area.

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Dallas, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great location can walk to restaurants. GREAT breakfast and staff goes out of their way to help! The lobby and parking are easy! It is quiet and furnishing are new. We love the location near shopping.

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Contributor
20 reviews 20 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 6, 2015

Well first off I had reservations at this hotel for 6 days straight because I was in town for work. The hotel is new and pretty nice but the staff was terrible. There was a fire in the laundry room on Friday night and we had to evacuate, fortunatly for us the stairway dumped us out right next to the... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear C424 First I would like to apologize to you for not being available during the fire and for the lack of communication during the fire. As you know a fire is never anything a hotel wishes to happen. However the way the staff responds is what we are judged on. Yes we failed with our communications and it is... More 

Cedar Park, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 30, 2015

Stayed for 2 nights, the staff was friendly and everything was ok. The indoor pool area has very heavy chlorine smell, so you don't much want to hang out there too long. We had a double, and the entry to the room was tight; if you were coming in, and the bathroom door was open, look out because you'll collide.... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear jen850 Thank you for your review. Adequate is not what we strive for so I am disappointed that you did not have a 5 star experience. I will follow up on all the issues that you encountered during your stay. Please allow us another opportunity to give you the service you deserve. Sincerely Chuck Hernandez General Manager More 

Itasca, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 24, 2015

I stay at hotels on a regular basis with my job. At 8pm they started vacuuming outside my room. At 1st I thought a spill had occurred and it would stop momentarily, but nope. It just kept going and going. I called downstairs and they notified me that it is their policy to vacuum in the AM and PM. I... More 

Was this review helpful? Yes 1
Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear Sarah Again I would like to apologize for the issues that you had while staying here at the Holiday Inn. This is not the way we do business and I have resolved the issues here at the property level. I do hope that you give us a second chance to prove that this was an anomaly. Please contact me... More 

Prosser, Washington
2 reviews
1 of 5 stars Reviewed March 23, 2015

My family came into town for a funeral and stayed at this hotel. The first issue was when their rooms keys did not work and requires assistance each time to get into their room. While visiting the fire alarm goes off and we decide to evacuate the building. The stairwell was full of smoke and the first floor where we... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear cperciva I am so sorry that this happened especially during your trying time. As you know a fire is never anything we want to happen and the way we handle it is what matters. Please contact me at gm@hingarland.com or 972-495-1144 ext 801. I would love to discuss a resolution with you. Sincerely Chuck Hernandez General Manager More 

Midland
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed here for two nights and were happy with this hotel. The front desk staff was always nice and professional. The restraint had decent food at reasonable prices. We wanted a ground floor room, but this hotel doesn't not have any rooms on the ground level. We received a room on the 2nd floor and were asked if we... More 

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Alexandria, VA
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 8, 2015

I learned something new when booking rooms at this hotel. I emailed them with the specifics I needed for my rooms. I was traveling with four young children and needed to connecting rooms; normally hotels will not guarantee connecting rooms. However when you email them you actually get to a manager of some sort who is able to guarantee the... More 

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Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed February 23, 2015

The room we had was great! Comfortable bed, lots of room for storing item, very clean room. There was a wrestling tournament that weekend, but everything was still perfect. The WiFi was very accessible and "free." This hotel is great for family and business. I will be looking for a room on every trip to Texas.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 15, 2015

Nothing beats calling in the afternoon to confirm your room for a late check in and being told not to worry it wasn't a problem only to arrive to find out they gave your room away. On top of that there wasn't even a manager working to speak with about it. I will NOT be returning.

Was this review helpful? Yes 1
Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear A1b2c3_h First of all I would like apologize for your poor experience. We strive to take care of all our guest but we truly failed you. Please contact me at gm@hingarland.com or at my office number 972-495-1144 ext 801 to discuss your specific situation. I am available Mon-Fri 8am to 5pm. Chuck Hernandez General Manager More 

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