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Holiday Inn Garland

Certificate of Excellence
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5110 North George Bush Freeway, Garland, TX 75040
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Holiday Inn Garland
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Holiday Inn Garland
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74 reviews from our community

Traveler rating
    29
    26
    9
    4
    6
See reviews for
23
9
Solo
0
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Cedar Park, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 2 nights, the staff was friendly and everything was ok. The indoor pool area has very heavy chlorine smell, so you don't much want to hang out there too long. We had a double, and the entry to the room was tight; if you were coming in, and the bathroom door was open, look out because you'll collide.... More 

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Itasca, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I stay at hotels on a regular basis with my job. At 8pm they started vacuuming outside my room. At 1st I thought a spill had occurred and it would stop momentarily, but nope. It just kept going and going. I called downstairs and they notified me that it is their policy to vacuum in the AM and PM. I... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear Sarah Again I would like to apologize for the issues that you had while staying here at the Holiday Inn. This is not the way we do business and I have resolved the issues here at the property level. I do hope that you give us a second chance to prove that this was an anomaly. Please contact me... More 

Prosser, Washington
2 reviews
1 of 5 stars Reviewed 1 week ago

My family came into town for a funeral and stayed at this hotel. The first issue was when their rooms keys did not work and requires assistance each time to get into their room. While visiting the fire alarm goes off and we decide to evacuate the building. The stairwell was full of smoke and the first floor where we... More 

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Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear cperciva I am so sorry that this happened especially during your trying time. As you know a fire is never anything we want to happen and the way we handle it is what matters. Please contact me at gm@hingarland.com or 972-495-1144 ext 801. I would love to discuss a resolution with you. Sincerely Chuck Hernandez General Manager More 

Midland
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights and were happy with this hotel. The front desk staff was always nice and professional. The restraint had decent food at reasonable prices. We wanted a ground floor room, but this hotel doesn't not have any rooms on the ground level. We received a room on the 2nd floor and were asked if we... More 

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Alexandria, VA
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I learned something new when booking rooms at this hotel. I emailed them with the specifics I needed for my rooms. I was traveling with four young children and needed to connecting rooms; normally hotels will not guarantee connecting rooms. However when you email them you actually get to a manager of some sort who is able to guarantee the... More 

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Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed February 23, 2015

The room we had was great! Comfortable bed, lots of room for storing item, very clean room. There was a wrestling tournament that weekend, but everything was still perfect. The WiFi was very accessible and "free." This hotel is great for family and business. I will be looking for a room on every trip to Texas.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 15, 2015

Nothing beats calling in the afternoon to confirm your room for a late check in and being told not to worry it wasn't a problem only to arrive to find out they gave your room away. On top of that there wasn't even a manager working to speak with about it. I will NOT be returning.

Was this review helpful? Yes 1
Chuck H, General Manager at Holiday Inn Garland, responded to this review

Dear A1b2c3_h First of all I would like apologize for your poor experience. We strive to take care of all our guest but we truly failed you. Please contact me at gm@hingarland.com or at my office number 972-495-1144 ext 801 to discuss your specific situation. I am available Mon-Fri 8am to 5pm. Chuck Hernandez General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

Very nice experience! Rooms were clean, nicely decorated, and relaxing. The hotel staff were very friendly and accommodating! I will be traveling here several times this year on business and plan to stay here every time!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2015

This place is like a second home to me with my work! Love the cleanliness of the rooms. The staff is very nice,attentive, and respectable. Great food and bar also. The indoor pool is also a plus for the cold winter months! Love this place!

Was this review helpful? Yes 1
Houston, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2014

My husband, son and I stayed in a feature room at Thanksgiving and were definitely not disappointed. With the bedroom separated from the sitting room by the kitchen/bath, it was also like two rooms, my son having his own private space. The sleeper sofa was comfortable, according to him, our bed was rally comfortable as well. The grounds, hotel and... More 

Was this review helpful? Yes 1
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