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Comfort Suites Galveston

2.5 of 5 3606 89th Street, Galveston, Galveston Island, TX 77554
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Certificate of Excellence 2014
Comfort Suites Galveston
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Comfort Suites Galveston
Comfort Suites Galveston
Comfort Suites Galveston
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152 reviews from our community

Traveler rating
    75
    43
    17
    8
    9
See reviews for
71
36
6
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars NEW

We recently stayed at this hotel during a cheer competition. From the time that we arrived until we left the front desk staff was very friendly and helpful. Check in took only a few minutes and check out was the same. My daughter caught the flu during our stay and because we were Choice Points members we were able to... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Houstonmom1, Thank you for sharing your comments with us. We appreciate it and always value what our Guests have to say. I am thrilled to hear that our location, Staff and amenities met your expectations. We try very hard every day to be a place our Guests can appreciate, relax and enjoy. I apologize for the balcony door. It is... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My family absolutely enjoyed our stay here! The rooms were clean, larger than normal, and fully stocked! But I have to say, it was the staff here that was truly the best experience! Christina J. at the front desk allowed us early check-in and was SUPER friendly! The bartender was great! We will be making another trip down to Galveston... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

thesandbee, On behalf of myself and the Staff...Thank You for sharing your feedback with us! I appreciate the kind words, but more than that, I appreciate hearing that our Staff made your stay memorable. As a Team we try our best everyday to be helpful, friendly and warm. I'm so glad you found that to be the case. I hope... More 

Kenosha, Wisconsin
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Be cautious, be cautious, be cautious... when booking a room at this hotel. My reservation was cancelled twice with no explanation as to who was cancelling the reservation or why. The first time I called to confirm my reservation and was told that it was cancel, I then was able to re-book it. The second time I called I was... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Dave N Courtney S, Thank you so much for your feedback and comments regarding your recent interaction with us. No doubt this situation was frustrating and I'm sorry that this occurred. The truth is, you did have a reservation with us and it was cancelled, but not by anyone at our hotel. You then did indeed have a second reservation... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

The staff at this hotel are VERY helpful!! I had to contact the hotel before our arrival due to a unique situation regarding our billing. I spoke with Christina R. and she assured me that everything was taken care of and it was. Our room was spotless and the beds were VERY comfortable!! The breakfast was your usual fare, but... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

TXCheerMom99, Thank you for taking the time to share your impressions with us. It means a lot! I am thrilled that we met your expectations. It's always wonderful to hear that our Staff is friendly and helpful. We take pride in our hospitality and I'm glad we showed that to you. Sorry about the fridge going down on us during... More 

Lac du Flambeau, Wisconsin
Top Contributor
235 reviews 235 reviews
57 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed January 17, 2015

Stayed here when on an extended road trip as we had never been to Galveston. I needed to alter my points reservations due to a change in plans and corporate CH took good care of me and even updated me to a balcony suite. It was nice to see the Gulf out the window; just sorry it was too cool... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

FLWfan, Thank you for staying with us and for visiting Galveston for the first time! I hope you won't make it your last! We appreciate your comments and feedback and I will be sure to share your thoughts with our staff. We try are best everyday (as a team) to make our hotel the kind of place you can tell... More 

Richardson, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed January 10, 2015

I made a reservation for a double queen room two months ago. I called the same day of my reservation to confirm it. They gave my room away to a group of teenage cheerleaders. The whole hotel is booked with them. They were rude on the phone and would not give me a refund. They offered me an inferior room... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Lori D, Thank you very much for your comments and feedback. We truly appreciate it, whether the comments are positive or negative. Feedback allows us to become better at what we do. I have reviewed your experience. Your reservation came through our system as a single King bedded room. Choice Hotels also showed in their records that when the reservation... More 

Dublin, Ireland
Top Contributor
58 reviews 58 reviews
48 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 8, 2015

We booked 2 nights here in a standard room however upon arrival we actually got a room with the balcony! What a great start! We saw the sea from the balcony, even though it was cold and windy but still we enjoyed the view. We liked the location, a bit away from the Galveston Strand itself but just across the... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

izakrak, Thank you so much for taking the time to share your feedback and comments with us. It is always helpful when we can hear the good and the bad. I am pleased to hear that you enjoyed your time with us and that the balcony room met with your satisfaction! I'm also pleased that you found us to be... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 28, 2014

This hotel was just what we needed for our pre-cruise stay. Clean, friendly and great price. The breakfast was really good and the staff was very nice. It is right across the street from the beach, so if you want to be close to the beach, this is a good place to stay.

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Shannon S, Thank you for taking the time to share your feedback and comments with us! In this busy time of year we truly appreciate you taking time out for us! I'm so happy you found our Hotel to be to your expectations. Especially happy that you enjoyed our Staff! They are a super team and we are lucky to... More 

Stirling, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 23, 2014

You get what you pay for but the rooms at this Comfort Suites were great. We booked a king ocean view with balcony and it was a spacious comfortable room. There aren't many extras but the room was well sized and the bed was comfortable. With a comfortable couch and large screen TV to watch, we had all we needed... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

BexMax2943, Thank you so much for the great feedback and comments. We appreciate you staying with us and I hope that we impressed enough that you will consider staying with us again! We feel we offer good value and always try to add our Hospitality and care into everything we do. I look forward to perhaps being at your service... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 14, 2014 via mobile

The room assigned to my family was filthy. The walls, the carpet, the linens...The staff was very pleasant but not enough to make up for the grossness of the room. I chose this hotel for an inexpensive stay before a cruise. I will not stay here again. I'll attempt to upload pictures...

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Momzzilla, Thank you very much for taking the time to offer your comments and feedback to us! While I am disappointed that we failed to meet your expectations...I am still thankful that you have shared this with us. We fall short sometimes and it would seem that we did so for you during your time with us. On behalf of... More 

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Additional Information about Comfort Suites Galveston

Address: 3606 89th Street, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Galveston 2.5*
Number of rooms: 57
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Also Known As:
Comfort Suites Galveston Hotel Galveston
Galveston Comfort Suites

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