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Comfort Suites Galveston

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3606 89th Street, Galveston, Galveston Island, TX 77554
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Comfort Suites Galveston
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Comfort Suites Galveston
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Comfort Suites Galveston
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155 reviews from our community

Traveler rating
    78
    43
    17
    8
    9
See reviews for
72
37
6
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Bastrop, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The hotel is very clean, and all of the staff were so nice! The room is very large and has all the amenities you need. We stayed the night before a cruise and absolutely loved this place! They allow you to leave your car while you cruise and they do have a shuttle, I think we had to pay for... More 

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Champlin, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are from MN and planned a beach wedding and cruise honeymoon out of Galveston. I researched and contacted numerous hotels in the Galveston area only to be dissappointed. The customer service and ability to get ahold of someone to set up a block of rooms for our family was impossible...until i came across this Comfort Suites off 89th. Eric,... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

chelseab53, Thank you for such kind words and praise. On behalf of myself and the Staff, let me first congratulate you and secondly...It was our pleasure to be allowed to play a small role in your special day! We (as a Team) try our best everyday to make a positive impact on our guests. When we can do that and... More 

dallas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Family stayed here over night since we arrived early for a dance competition. Arrived in late and staff was extremely nice and helpful. Offered directions and places to see and eat. Breakfast was wonderful and clean. I recommend the waffles! I have no complaints. Room was clean, beds were comfortable. All of our needs were met.

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gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

juliekc, Thank you for your feedback! It is always important to us that we hear what our Guest's have to say. I am very happy that our property met with your satisfaction! As a Team we try to always make a positive impact on our Guest's and it's wonderful that we met your expectations! Please visit us again whenever you... More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We recently stayed at this hotel during a cheer competition. From the time that we arrived until we left the front desk staff was very friendly and helpful. Check in took only a few minutes and check out was the same. My daughter caught the flu during our stay and because we were Choice Points members we were able to... More 

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gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Houstonmom1, Thank you for sharing your comments with us. We appreciate it and always value what our Guests have to say. I am thrilled to hear that our location, Staff and amenities met your expectations. We try very hard every day to be a place our Guests can appreciate, relax and enjoy. I apologize for the balcony door. It is... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 15, 2015

My family absolutely enjoyed our stay here! The rooms were clean, larger than normal, and fully stocked! But I have to say, it was the staff here that was truly the best experience! Christina J. at the front desk allowed us early check-in and was SUPER friendly! The bartender was great! We will be making another trip down to Galveston... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

thesandbee, On behalf of myself and the Staff...Thank You for sharing your feedback with us! I appreciate the kind words, but more than that, I appreciate hearing that our Staff made your stay memorable. As a Team we try our best everyday to be helpful, friendly and warm. I'm so glad you found that to be the case. I hope... More 

Kenosha, Wisconsin
2 reviews
1 of 5 stars Reviewed January 28, 2015

Be cautious, be cautious, be cautious... when booking a room at this hotel. My reservation was cancelled twice with no explanation as to who was cancelling the reservation or why. The first time I called to confirm my reservation and was told that it was cancel, I then was able to re-book it. The second time I called I was... More 

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gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Dave N Courtney S, Thank you so much for your feedback and comments regarding your recent interaction with us. No doubt this situation was frustrating and I'm sorry that this occurred. The truth is, you did have a reservation with us and it was cancelled, but not by anyone at our hotel. You then did indeed have a second reservation... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2015

The staff at this hotel are VERY helpful!! I had to contact the hotel before our arrival due to a unique situation regarding our billing. I spoke with Christina R. and she assured me that everything was taken care of and it was. Our room was spotless and the beds were VERY comfortable!! The breakfast was your usual fare, but... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

TXCheerMom99, Thank you for taking the time to share your impressions with us. It means a lot! I am thrilled that we met your expectations. It's always wonderful to hear that our Staff is friendly and helpful. We take pride in our hospitality and I'm glad we showed that to you. Sorry about the fridge going down on us during... More 

Lac du Flambeau, Wisconsin
Top Contributor
238 reviews 238 reviews
57 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 17, 2015

Stayed here when on an extended road trip as we had never been to Galveston. I needed to alter my points reservations due to a change in plans and corporate CH took good care of me and even updated me to a balcony suite. It was nice to see the Gulf out the window; just sorry it was too cool... More 

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gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

FLWfan, Thank you for staying with us and for visiting Galveston for the first time! I hope you won't make it your last! We appreciate your comments and feedback and I will be sure to share your thoughts with our staff. We try are best everyday (as a team) to make our hotel the kind of place you can tell... More 

Richardson, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed January 10, 2015

I made a reservation for a double queen room two months ago. I called the same day of my reservation to confirm it. They gave my room away to a group of teenage cheerleaders. The whole hotel is booked with them. They were rude on the phone and would not give me a refund. They offered me an inferior room... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Lori D, Thank you very much for your comments and feedback. We truly appreciate it, whether the comments are positive or negative. Feedback allows us to become better at what we do. I have reviewed your experience. Your reservation came through our system as a single King bedded room. Choice Hotels also showed in their records that when the reservation... More 

Dublin, Ireland
Top Contributor
58 reviews 58 reviews
48 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed January 8, 2015

We booked 2 nights here in a standard room however upon arrival we actually got a room with the balcony! What a great start! We saw the sea from the balcony, even though it was cold and windy but still we enjoyed the view. We liked the location, a bit away from the Galveston Strand itself but just across the... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

izakrak, Thank you so much for taking the time to share your feedback and comments with us. It is always helpful when we can hear the good and the bad. I am pleased to hear that you enjoyed your time with us and that the balcony room met with your satisfaction! I'm also pleased that you found us to be... More 

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