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Comfort Suites Galveston

2.5 of 5 3606 89th Street, Galveston, Galveston Island, TX 77554
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Certificate of Excellence 2014
Comfort Suites Galveston
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Comfort Suites Galveston
Comfort Suites Galveston
Comfort Suites Galveston
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150 reviews from our community

Traveler rating
    74
    43
    16
    8
    9
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69
36
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Kenosha, Wisconsin
1 review
1 of 5 stars Reviewed 2 days ago NEW

Be cautious, be cautious, be cautious... when booking a room at this hotel. My reservation was cancelled twice with no explanation as to who was cancelling the reservation or why. The first time I called to confirm my reservation and was told that it was cancel, I then was able to re-book it. The second time I called I was... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Dave N Courtney S, Thank you so much for your feedback and comments regarding your recent interaction with us. No doubt this situation was frustrating and I'm sorry that this occurred. The truth is, you did have a reservation with us and it was cancelled, but not by anyone at our hotel. You then did indeed have a second reservation... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff at this hotel are VERY helpful!! I had to contact the hotel before our arrival due to a unique situation regarding our billing. I spoke with Christina R. and she assured me that everything was taken care of and it was. Our room was spotless and the beds were VERY comfortable!! The breakfast was your usual fare, but... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

TXCheerMom99, Thank you for taking the time to share your impressions with us. It means a lot! I am thrilled that we met your expectations. It's always wonderful to hear that our Staff is friendly and helpful. We take pride in our hospitality and I'm glad we showed that to you. Sorry about the fridge going down on us during... More 

Lac du Flambeau, Wisconsin
Top Contributor
233 reviews 233 reviews
56 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here when on an extended road trip as we had never been to Galveston. I needed to alter my points reservations due to a change in plans and corporate CH took good care of me and even updated me to a balcony suite. It was nice to see the Gulf out the window; just sorry it was too cool... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

FLWfan, Thank you for staying with us and for visiting Galveston for the first time! I hope you won't make it your last! We appreciate your comments and feedback and I will be sure to share your thoughts with our staff. We try are best everyday (as a team) to make our hotel the kind of place you can tell... More 

Richardson, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I made a reservation for a double queen room two months ago. I called the same day of my reservation to confirm it. They gave my room away to a group of teenage cheerleaders. The whole hotel is booked with them. They were rude on the phone and would not give me a refund. They offered me an inferior room... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Lori D, Thank you very much for your comments and feedback. We truly appreciate it, whether the comments are positive or negative. Feedback allows us to become better at what we do. I have reviewed your experience. Your reservation came through our system as a single King bedded room. Choice Hotels also showed in their records that when the reservation... More 

Dublin, Ireland
Top Contributor
58 reviews 58 reviews
48 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked 2 nights here in a standard room however upon arrival we actually got a room with the balcony! What a great start! We saw the sea from the balcony, even though it was cold and windy but still we enjoyed the view. We liked the location, a bit away from the Galveston Strand itself but just across the... More 

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

izakrak, Thank you so much for taking the time to share your feedback and comments with us. It is always helpful when we can hear the good and the bad. I am pleased to hear that you enjoyed your time with us and that the balcony room met with your satisfaction! I'm also pleased that you found us to be... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was just what we needed for our pre-cruise stay. Clean, friendly and great price. The breakfast was really good and the staff was very nice. It is right across the street from the beach, so if you want to be close to the beach, this is a good place to stay.

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Shannon S, Thank you for taking the time to share your feedback and comments with us! In this busy time of year we truly appreciate you taking time out for us! I'm so happy you found our Hotel to be to your expectations. Especially happy that you enjoyed our Staff! They are a super team and we are lucky to... More 

Stirling, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 23, 2014

You get what you pay for but the rooms at this Comfort Suites were great. We booked a king ocean view with balcony and it was a spacious comfortable room. There aren't many extras but the room was well sized and the bed was comfortable. With a comfortable couch and large screen TV to watch, we had all we needed... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

BexMax2943, Thank you so much for the great feedback and comments. We appreciate you staying with us and I hope that we impressed enough that you will consider staying with us again! We feel we offer good value and always try to add our Hospitality and care into everything we do. I look forward to perhaps being at your service... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 14, 2014 via mobile

The room assigned to my family was filthy. The walls, the carpet, the linens...The staff was very pleasant but not enough to make up for the grossness of the room. I chose this hotel for an inexpensive stay before a cruise. I will not stay here again. I'll attempt to upload pictures...

Was this review helpful? Yes 1
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Momzzilla, Thank you very much for taking the time to offer your comments and feedback to us! While I am disappointed that we failed to meet your expectations...I am still thankful that you have shared this with us. We fall short sometimes and it would seem that we did so for you during your time with us. On behalf of... More 

1 review
5 of 5 stars Reviewed December 2, 2014

We spent 2 nights in this lovely hotel.This smaller 3 story hotel is located very near Moody Gardens and Schlitterban.We paid a small fee to have a room with a water view.Our room had a balcony with 2 chairs and a table.We loved it but be advised this property is a bit set back from the actual Seawall.I considered this... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

Meg J, Thank you so much for not only the wonderful feedback and comments, but also for taking the time to share them! We truly appreciate it. I personally would also like to thank you for mentioning Staff members by name for their quality service. It is always motivating and rewarding for employees to be able to see their efforts... More 

Oklahoma City, Oklahoma
2 reviews
5 of 5 stars Reviewed November 3, 2014 via mobile

Our room was very nice! It was also located across from the Sea wall. My husband and I took a long walk! Such a nice evening. Also, there was a little store, some shops, and a little sandwich shop with killer philly steak sandwiches right within walking distance. Then they shuttled us to the port the next morning. We really... More 

Was this review helpful? Yes
gm_tx885, General Manager at Comfort Suites Galveston, responded to this review

KJ47112014, Thank you for such kind words and feedback regarding your recent stay with us! It's always nice to hear that we have met our guest's expectations and that they found fun and value during their time with us! I hope that you will choose to stay with us again the next time you are in Galveston. You don't even... More 

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Additional Information about Comfort Suites Galveston

Address: 3606 89th Street, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Galveston 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Suites Galveston Hotel Galveston
Galveston Comfort Suites
Hotel Style:
#10 Family Hotel in Galveston

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