I saw the reviews on the rude management at this hotel, but passed them off to disgruntled customers. I was wrong! We stayed in a great room that was clean and new with a small balcony (even though it overlooked the Wal-Mart parking lot) and a flat screen tv. My daughter loved it. At 6am the next morning an unknown... more

Booked a suite with Hampton Inn through Hilton Reservations. We arrived about 4:00pm with written confirmation that we had a suite booked. None available. We are Hlton Diamond Members and are accustomed to upgrades and priority treatment. We had clearly stated that we had three adults and two children. As they insisted that all suites were already taken, we were... more

Not sure what it takes for the staff to be not rude. I am on the road 4 days a week - due to business reasons I have to end up staying here as its priced lesser on some days than the Hilton a couple of minutes away. The staff - thats what I cant deal with. They are rude... more

There was no sign of the rude staff during our one-night stay. Granted, it was winter and we weren't using the pool and yes, it overlooks the Wal-Mart, but this is a new hotel with very large rooms and bathrooms. We had a balcony, which we used, and the flat-screen TV was an upgrade from many Hamptons. The breakfast was... more

never again will I stay at this place. I have read the other reviews and they were accurate about the staff. The people were useless and rude. more

Had a problem with the water pressure in shower and the hotel manager did not care. She responded as if I were making up the problem and it was never corrected. I think the managers name was Dawn. When I spoke directly to her she was rude and I never once heard the words sorry or I will take care... more

Decided to redeem some Hilton Honors points for a couple of nights on the Isand. The property manager, Dawn Romero, was rude and insulting during the check in process even to the point where another couple witnessed her behavior and decided check in to a different hotel. Wish I would have read earlier reviews on this particular hotel...it would have... more

Great place to stay. Everything was new. Flat panel TV. Great A/C. Beautiful bathrooms. good value. trusted name. more

We had a great stay at the Hampton Inn and Suites. We had two rooms, which as promised were side by side. I was a little nervous since I had not been able to find any pictures at all of the hotel since it is new. It was really a nice stay for all of us. The rooms were ready,... more